Eureka Forbes Complaints & Reviews

I have raised the installation request on 13 Feb 2019. As per their policy it will be installed in 48 hours. But they have not responded to the request. They keep on telling that they will install it in priority but seems that the priority is so less for providing post sales service of installation. They are justforwarding the request.
After putting the matter on twitter they gave me call back and to my surprize the Technitian was asking for installation or else it will take more time for installation. I guess they have the habit of making money like this. The customer care team is not trained to handle the service request. If they cannot provide the service, it’s better they should stop selling their product in the market. They are just another company of fraud.

Please look into the matter

I have purchased aqua guard water purifier, the salesman made an offer of an assured gift along with the product.
Once the product was delivered, the gift worth rs.2500/- which was assured was not available.
I mentioned the same to the service guy who came for installation, he mentioned that it will be delivered separately.
I have been following up for the last 6 months but no response.

I think this is a new sales tactic to sell their products.

On 5th of this month my machine which is under amc (Customer code [protected] & reg contact no [protected] & [protected]) was attended by your techinican for service. After service there was waterleakage from machine and same was informed to the over phone. Next day they attended and repaired. But to our surprise now water is over flowing and heavy leakage of water is observed. Even machine is not working. The same is complained to mr. Arjuna rao (Kakinada a. P service point)
Cell no [protected] on 12th of this month. He promised to depute one person to attend the same. But so far no body turned up. This is the worst service given by your people here at kakinada. We experinced this type of service earlier also...

I'm client of eureka forbes since last 30 years. Jai narayan name of your staff person in my area solve my ro leekage problem few day's back and they took a long time for it. And since then, there is irritating noise in the ro motor. I called jai narayain many times but he has not respond it.
I'm very disappointed from eureka forbes.
Please solve my problem asap.

Regards-
Muktak sharma
# [protected]

I have purchased a water purifier on 05th february 2019 from the website of eureka forbes.
Their claim was that the product will be delivered within 48 hours and installation would be done in 24hours.
Due to urgency, i have purchased a water purifier from website because the water quality is very bad at my new location.
As per the claim of website it was supposed to be delivered within 48 hours.
But after placing the order the customer care of eureka forbes said that normal delivery period is 7days. There is no need to raise installation request. Their technician will come to install it within 24 hours.
The product got delivered on 10th feb. But no technician contacted me for installation.
I called customer care and their representative asked me to raise the installation request. But as per earlier communication there was no need to raise the request.
After raising the request, on 11th feb the representative said that their response time is 48 hours.
I called the customer care to check the status of request when their representative asked me to raise the installation request again.
So i told them that i have already raised the request.
So they told that their technician will come by today only (12th february).
But no one has come to install the device.
This is very bad and disgusting experience from eureka forbes.
The order number is [protected]

Despite having received full payment for water purifier on 02.02.19 and duly acknowledged by the company original invoice and warranty card not given. Complaint made on 04.02.19. No action taken. Totally irresponsible attitude and do not bothered attitude. Complaint no [protected] made on 04.02.19 no action taken. The customer response team talks very rudely and challenges the customer to go to court of consumer forum. The customer escalation team functiing in gn cherry road tnagr were one lady responded without any care for customer complaints and very irresponsible attitude

I purchased eureka forbes water purifier.. They replaced a machine after 9 month.. But service guy asked for Amc I m refused to accept a Amc.. Bcs of 1year warranty... But they are not accepting... Tat machine is not suitable for my residence.. Sales and service both r not given a awareness of tat machine.. They itself telling sales and service target.. At Last they are accept the mistakes but they are telling this chip machine not suitable for ur residence.. Pls try to change it as motherboard.. But at last as a customer we suffer a lot.. In my point I need a new machine but which is feasible.. They r not ready to change a chip...both sales and services making me as I m fool.. Pls considered my query and recover soon...

The tank is leaking. Inspite of repeated calls eureka forbes local office unable to repair the same. Have been a eureka forbes customer for long. It really shows the deteriorating servuce standards of the product and service of the company. The local technetians are unable to properly repair the same and the service center is totally not helping. Dosent feel like a tata company anymore i guess

Kindly note that i am really not happy with the after sales service team of particular vadodara gujarat field, i am owner of nano ro and since i have bought the system the first year was fine then from the very next year the field staff / service persons visited and started their observations as the water is hard sir you need add a mineral guard to remove heavy metal, so i did add that on, on second visit as there was a leak problem from the lines i have requested and then got the problem resolved on temporary basis, on their routine third visit they again asked me that now heavy metals cartridge is to be replaced, and with a cost concern and their good will to sell the amc contract they suggested me that sir go for 2 years amc where one time parts any will be replaced if found problematic, i agreed and had done a contract on 17/03/18 with receipt no :[protected], and here receipt given to me is showing address of cg road navrangpura - ahmedabad, now as per my assumption the main contact office not aware of how the things are run at vadodara dealers.
Now as an ultimate resolution kindly refund my full amount and then only this will be settled, also due to your team negligence we as a customer have used that ro water without any changes and found that i was effecting our health, i want to discontinue the use of this eureka forbes products and will also suggest my other family members to discontinue any type of contract and products from eureka forbes.
Finally i am also going to write to mr shapoorji pallonji company regarding this matter and loss of faith from the products and services.

Eureka forbes,
Product: ro+uv water purifier (Smart plus ro+uv+mtds)
Sr. No.- [protected]
We have recently bought aquagaurd ro on 18th oct, 2018 and now it has got some problems. We tried contacting your customer care centre who kept on giving us different numbers, after a long hustle we got a call from an ro engineer, but when he came to know that we have free service then he denied to come, gave a tons of excuses and asked us to contact customer care again.
What kind of response is that. We bought aquagaurd because some of our known had it but we are thinking of never recommending this to anybody.
Kindly send us an engineer asap.

I have purchased eureka forbes eurovigil system with several products. All of these are either partly non functional or have issues. These are still within warranty. I have raised complaints several times and your technicians have not turned up.

The latest complaint is [protected] dated 3/2/2019 and spoke with one biswas who assured me that complaint will be attended within 48 hours.
Since no one turned up i called again on 5/2/2019 and spoke with opin who assured me that it will be attended by end of day 5/2/2019
Since no one turned up i called again on 7/2/2019 and spoke with karunya who assured me that it will be attended by end of day 7/2/2019

Again since no one turned up i called again today 8/2/2019 and spoke with shobhana who assured me that it will be attended by end of day 8/2/2019

This is totally unacceptable!!! I have been exorbitantly charged for products that do not work. Please have a technician attend to this immediately

Is been an year since we bought the aquaguard worth 19k. After one year, in the name of free service, we had to shell out 4500/- for the candles and some renewal etc. This is sheer cheating and looting. As the others have said, its better to go for some other water purifier or buy water than pay 4500/- every year for their service/ replacement or whatever.

Very disappointed.

M. Sivaprasad

My eureka forbes ro is not working from last one month, i called many time in customer care and e-mailed too but yesterday i got call from customer care (Deepa), she was telling me that flitering ro not working and for replace this i have to pay around rs 4000/-, my product is in warranty period so why should i pay for that, is your product worth is not more then one year, from the day one of product i am paying when they were installing they asked to pay 2500 for booster and i paid, now for filter why should i pay when product my product in warranty.

Thanks
Ankaj kumar
Custome id: [protected]

We have 1 year service contract for aquaguard servicing taken on 8th dec. 2018. The aquaguard is not working, the company, euro technologies, have wasted 3 weekends saying they will repair it and has not done it yet. Now they are not receiving our calls and messages. They have also promised that they will pay our drinking water bill until they don't repair our machine, which is now more than inr 1000.
They are also not gst compliant, their gst no. Doesn't appear on the bill and they didnt give it when i asked for it.

The manager is ayan: [protected]
On field service agent is mr. Khan: [protected]
Office no. : [protected]

Eureka forbes salesman mr. Dilip (+91 [protected], ramamurthy nagar branch, bangalore) sold vacuum cleaner to us. Collected money via credit card and said you will get bill in two days via post. Also said free gifts like life time warranty, water bottle and bag for the vacuum cleaner and all will come in courier. It was part of offer during 15th aug 2018. Since he came in uniform and valid id card i bought the product. But i never got a bill or any other stuffs. Trying to reach him since last 2018 sept and he says it will come in 2-3 days. Escalated with his manager someshaker (Ramamurthy nagar branch bangalore) but no help as they keep saying it will come in 2-3 days. I am not sure if they sold me a genuine product or a black market product and avoiding bill. Bar code on my product is - [protected].

I bought a eurekafobs maxima ro on 20.07.2018 from sadana electric stores telibagh lucknow. I requested for service of ro last month to mr. Someone who installed the ro. He promised to come for service, but he didn't come and not serviced yet.
It is very unfortunate that after genuine service due, i'm not getting service of ro.
Kindly resolve this issue soon.
Thanks & regards
Aviratan mishra
[protected]
Email :[protected]@gmail.com
Senani vihar telibagh lucknow

I have aqua guard classic in my home but now the service centre people are not helping me... I'm facing issue with the filter and they are not even responding me... If i call them they are not even responding my call... My money is totally looted by eureka forbes... I paid around 12000 for this water purifier... I want a proper solution from the eureka forbes... They just made me fool... I want them to provide me a proper resolution as soon as possible..

Call me at [protected]

I have a water purifier dr. Magana hd ro + uv. I have through an amc vide contract receipt no.[protected] dated 16/06/18. But it is very unfortunate that the service team has disappeared after signing the contract. After several complaints one mechanic has come and replaced the cartridges with annoying behavior. It is almost past 4 months but no one has come for service. The mineral cartridge is not functioning and other cartridges also have to check.
Therefore it is requested to take immediate necessary action against that amc party and to send a expertise engineer to do the needful for that water purifier.

The amc contract is attached.

Regards,
S. K. Saha
[protected]
[protected].

My aqua guard is in warranty period.. It fall down and broke because of faulty installatinby company. I lodged a complain the tehnician isnot able to replace the parts since seven days. I have lodged a new complain on 01.02.19 for replacement ofthe machie. But there is no rspnse from the company. The complain number is [protected]. Please do the needful

I have given service contract to one of your service provider at vadodara by the name act enterprises for a period from 05/07/17 to 04/07/20 paying amc charges of rs.4615. My custoimer code no. Is [protected]. Contract receipt no. Is 0003251. Inspite of no of reminders your service provider is not attending the regular service call. What is the sense in giving amc when you are not in a position to comply. Mobile no of service provider at vadodara is [protected].
Sugnesh mehta
[protected]