Eureka Forbes Complaints & Reviews

I purchased eureka forbes water purifier.. They replaced a machine after 9 month.. But service guy asked for Amc I m refused to accept a Amc.. Bcs of 1year warranty... But they are not accepting... Tat machine is not suitable for my residence.. Sales and service both r not given a awareness of tat machine.. They itself telling sales and service target.. At Last they are accept the mistakes but they are telling this chip machine not suitable for ur residence.. Pls try to change it as motherboard.. But at last as a customer we suffer a lot.. In my point I need a new machine but which is feasible.. They r not ready to change a chip...both sales and services making me as I m fool.. Pls considered my query and recover soon...

The tank is leaking. Inspite of repeated calls eureka forbes local office unable to repair the same. Have been a eureka forbes customer for long. It really shows the deteriorating servuce standards of the product and service of the company. The local technetians are unable to properly repair the same and the service center is totally not helping. Dosent feel like a tata company anymore i guess

Kindly note that i am really not happy with the after sales service team of particular vadodara gujarat field, i am owner of nano ro and since i have bought the system the first year was fine then from the very next year the field staff / service persons visited and started their observations as the water is hard sir you need add a mineral guard to remove heavy metal, so i did add that on, on second visit as there was a leak problem from the lines i have requested and then got the problem resolved on temporary basis, on their routine third visit they again asked me that now heavy metals cartridge is to be replaced, and with a cost concern and their good will to sell the amc contract they suggested me that sir go for 2 years amc where one time parts any will be replaced if found problematic, i agreed and had done a contract on 17/03/18 with receipt no :[protected], and here receipt given to me is showing address of cg road navrangpura - ahmedabad, now as per my assumption the main contact office not aware of how the things are run at vadodara dealers.
Now as an ultimate resolution kindly refund my full amount and then only this will be settled, also due to your team negligence we as a customer have used that ro water without any changes and found that i was effecting our health, i want to discontinue the use of this eureka forbes products and will also suggest my other family members to discontinue any type of contract and products from eureka forbes.
Finally i am also going to write to mr shapoorji pallonji company regarding this matter and loss of faith from the products and services.

Eureka forbes,
Product: ro+uv water purifier (Smart plus ro+uv+mtds)
Sr. No.- [protected]
We have recently bought aquagaurd ro on 18th oct, 2018 and now it has got some problems. We tried contacting your customer care centre who kept on giving us different numbers, after a long hustle we got a call from an ro engineer, but when he came to know that we have free service then he denied to come, gave a tons of excuses and asked us to contact customer care again.
What kind of response is that. We bought aquagaurd because some of our known had it but we are thinking of never recommending this to anybody.
Kindly send us an engineer asap.

I have purchased eureka forbes eurovigil system with several products. All of these are either partly non functional or have issues. These are still within warranty. I have raised complaints several times and your technicians have not turned up.

The latest complaint is [protected] dated 3/2/2019 and spoke with one biswas who assured me that complaint will be attended within 48 hours.
Since no one turned up i called again on 5/2/2019 and spoke with opin who assured me that it will be attended by end of day 5/2/2019
Since no one turned up i called again on 7/2/2019 and spoke with karunya who assured me that it will be attended by end of day 7/2/2019

Again since no one turned up i called again today 8/2/2019 and spoke with shobhana who assured me that it will be attended by end of day 8/2/2019

This is totally unacceptable!!! I have been exorbitantly charged for products that do not work. Please have a technician attend to this immediately

Is been an year since we bought the aquaguard worth 19k. After one year, in the name of free service, we had to shell out 4500/- for the candles and some renewal etc. This is sheer cheating and looting. As the others have said, its better to go for some other water purifier or buy water than pay 4500/- every year for their service/ replacement or whatever.

Very disappointed.

M. Sivaprasad

My eureka forbes ro is not working from last one month, i called many time in customer care and e-mailed too but yesterday i got call from customer care (Deepa), she was telling me that flitering ro not working and for replace this i have to pay around rs 4000/-, my product is in warranty period so why should i pay for that, is your product worth is not more then one year, from the day one of product i am paying when they were installing they asked to pay 2500 for booster and i paid, now for filter why should i pay when product my product in warranty.

Thanks
Ankaj kumar
Custome id: [protected]

We have 1 year service contract for aquaguard servicing taken on 8th dec. 2018. The aquaguard is not working, the company, euro technologies, have wasted 3 weekends saying they will repair it and has not done it yet. Now they are not receiving our calls and messages. They have also promised that they will pay our drinking water bill until they don't repair our machine, which is now more than inr 1000.
They are also not gst compliant, their gst no. Doesn't appear on the bill and they didnt give it when i asked for it.

The manager is ayan: [protected]
On field service agent is mr. Khan: [protected]
Office no. : [protected]

Eureka forbes salesman mr. Dilip (+91 [protected], ramamurthy nagar branch, bangalore) sold vacuum cleaner to us. Collected money via credit card and said you will get bill in two days via post. Also said free gifts like life time warranty, water bottle and bag for the vacuum cleaner and all will come in courier. It was part of offer during 15th aug 2018. Since he came in uniform and valid id card i bought the product. But i never got a bill or any other stuffs. Trying to reach him since last 2018 sept and he says it will come in 2-3 days. Escalated with his manager someshaker (Ramamurthy nagar branch bangalore) but no help as they keep saying it will come in 2-3 days. I am not sure if they sold me a genuine product or a black market product and avoiding bill. Bar code on my product is - [protected].

I bought a eurekafobs maxima ro on 20.07.2018 from sadana electric stores telibagh lucknow. I requested for service of ro last month to mr. Someone who installed the ro. He promised to come for service, but he didn't come and not serviced yet.
It is very unfortunate that after genuine service due, i'm not getting service of ro.
Kindly resolve this issue soon.
Thanks & regards
Aviratan mishra
[protected]
Email :[protected]@gmail.com
Senani vihar telibagh lucknow

I have aqua guard classic in my home but now the service centre people are not helping me... I'm facing issue with the filter and they are not even responding me... If i call them they are not even responding my call... My money is totally looted by eureka forbes... I paid around 12000 for this water purifier... I want a proper solution from the eureka forbes... They just made me fool... I want them to provide me a proper resolution as soon as possible..

Call me at [protected]

I have a water purifier dr. Magana hd ro + uv. I have through an amc vide contract receipt no.[protected] dated 16/06/18. But it is very unfortunate that the service team has disappeared after signing the contract. After several complaints one mechanic has come and replaced the cartridges with annoying behavior. It is almost past 4 months but no one has come for service. The mineral cartridge is not functioning and other cartridges also have to check.
Therefore it is requested to take immediate necessary action against that amc party and to send a expertise engineer to do the needful for that water purifier.

The amc contract is attached.

Regards,
S. K. Saha
[protected]
[protected].

My aqua guard is in warranty period.. It fall down and broke because of faulty installatinby company. I lodged a complain the tehnician isnot able to replace the parts since seven days. I have lodged a new complain on 01.02.19 for replacement ofthe machie. But there is no rspnse from the company. The complain number is [protected]. Please do the needful

I have given service contract to one of your service provider at vadodara by the name act enterprises for a period from 05/07/17 to 04/07/20 paying amc charges of rs.4615. My custoimer code no. Is [protected]. Contract receipt no. Is 0003251. Inspite of no of reminders your service provider is not attending the regular service call. What is the sense in giving amc when you are not in a position to comply. Mobile no of service provider at vadodara is [protected].
Sugnesh mehta
[protected]

This is regarding our complaint number :[protected] [protected]. I was given our vacuum cleaner for service at Nov 22nd 2018. First they set it had a motor issue then they set its a power core problem. But Service not done still. I attached my contact and service details. Please take an action our details are given below

Model: Euro clean Ace model

Status : Out of warranty

Address: S. Sripriya,
Flot No:3 Door No:43, Park Residence Apartment,
Opp. to Kerala Club, ATT Colony,
Coimbatore 641 018.

Mobile : [protected]

our mail id: gennexindia.[protected]@gmail.com
Service Center : Esjay enterprises,
Ram Nagar, Coimbatore.

Eureka made this offer to me
OFFER OFFER
We have Paytm offer of 5% max RS 1000 off on all the products customer buys only for December.
followed by the following message:
Dear sir / madam
can you give me to reference for the [Aquaguard water purifier] [Air Purifier] [Vacuum cleaner] because this is December month I have to achieve the target please can you give do the needfull help for me
Warm Regards

I have made the purchase. Eureka feigns ignorance about the offer now

Service quality is poor. I have to call 3 times in month for a small problem. And service provider always insists to buy new machine though major parts malfunctioning. A little bit loose connection. Water is not coming after starting the machine. Everytime they came and and correct it. But new problem arises after few days. Once it happened that they came for regular servicing but after fitting it problem started. No problem was with the machine before the servicing.

MY NAME : PATEL KIRITKUMAR MANHARBHAI
ORDER NO. : [protected]
CUSTOMER ID : [protected]

I bought Eureka Forbes water filter Approx 1 Momth day ago. On that time your representative say to me you get the 5% cash back from the paytm but till date I am not received.

Can you please look into that.

I am contact so many email through below guys,
Nagavardhana Reddy' - pasala.[protected]@eurekaforbes.co.in
jagadeesh jagadeeshn - [protected]@eurekaforbes.co.in
VIJAYANAGENDRAKUMAR B - [protected]@gmail.com
THIRUPATHI MENGAN - M.[protected]@eurekaforbes.com
Arputharaj G - Arputharaj.[protected]@eurekaforbes.com

but not getting any proper answer and not taking properly in phone call

I have submitted two proof to you guys, 1) Your website screen shot on paytime 2) my bank statement

If I am not received cashback and not geting proper answer then I am understand something wrong with me(fraud). I take further action.

One of your sales person mr. Bibekananda pradhan working under eureka forbes, bhubaneswar comes to my house & request to purchase cc camera. Accordingly to his request i purchased 3 cc cameras from eureka forbes which were installed in2016.in 2018 i shifted to to 1st. Floor and want to add one more camera with the 3 cameras installed earlier. But, it is regretted to say that already 3 months have been passed out. Mr. Pradhan is not responding me
I have also place this matter before his seniors. Till date the matter has not been solved. As a regular customer of eureka forbes, it is requested to kindly look in to the matter and find out any way to solve my problem.

Nila ratan ray
Plot no. 476, nuasahi, nayapalli,
Bhubaneswar -751012
Mob - [protected]
Email - [protected]@gmail.com

Last year a person visited my house claiming he is from eureka forbes and he had all the details about me and the product, he told me the filter is going to expire soon and he made me pay for 2 years amc, and on the receipt it was mentioned aquacare, when i asked him he said its part of eureka forbes, today i had representative from eureka forbes visiting my house and he figured it out the filters are fake, local ones and when i showed the receipt, he agreed that its from some third party company called aquacare, my question here is
1. How the eureka forbes customers data is being leaked to these third party?
2. It was my mistake that i blindly believed aquacare guy is from eureka forbes, but when the eureka forbes representative who visited my place also told me they are cheating all customers, and know all the details about this company aquacare, why are you not taking any action on it?