Eureka Forbes Complaints & Reviews

Dear sir,

I am an ex warrior who served the country for 20 years in indian air force and now and presently working in state bank of india k. S. E. B admin complex branch at pattom, trivandrum, kerala. I was looking for a vacuum cleaner which is robust and reliable at working. I have got good experience while using your eureka forbes vacuum cleaner while we are using it in currency chest for removing dust. It was working for...

Reference no — efl0130099

I am writing to share my story of health after drinking water processed through the brand eureka forbes water filter.

I had purchased fantastic brand eureka forbes aqua guard dr magna water filter 6 months back which is posing severe problems since the day of installation, the dealer from whom i purchased it is also very reluctant and provides poor services unable to tag the problem...

Hi team,

I have been a consumer of eureka forbes aquaguard for the past 13 yrs. It was going smooth all these years. But this time on 29th august 2018, i called up your customer care number and spoke to your executive for renewal of my amc and services. Same day i get a call from a fellow from aquaguard saying that the engineer would come on friday (31st aug) and i fixed a time of 10 am for his visit.
Next day a guy...

Hai, i have raised a complaint for servicing of my vacuum cleaner on August 31st, till today i have been calling the customer care daily the response get " sorry for the inconvenience mam, we shall take this on priority and dens a technician tomorrow" that tomorrow is never come from last one week, when i pt my ticket no, it says it is no longer valid m when i ask for escalation customer care executive (Mr Majib) says Escalation lines are...

We purchased Dr. Aquaguard just 2 months back and observed that water was not filling up. We called up the Executive. He sent an Engineer who said Motherboard is gone. We called him multiple times to follow up on the issue. But no response from him. We decided to escalate on it and called the Customer care where the SR was registered and closed though the issue was not resolved.

I found the online complaint URL
https://www.eurekaforbes.com/escalate-service-request...

Greetings to you. My name is Daniel Dhayanithi. I am the Pastor of Beroyah Prayer House (Church), Mayiladuthurai. Recently i have ordered six cc tv cameras from your company. Also i have purchased a vaccum cleaner from your company last December through which i gained whopping trust upon the quality products you offer from your company(Customer ID for Vaccum cleaner : [protected]). But i regret to inform that due to the following reasons i...

Sir,
Since i am a customer o[censored]r company aquaguard for less than 1 year, i feel that i am trapped, cheated, & mentally harassed by ur service executives. I bought magma ro+w nxt origa on 17th oct 2017. But a few days ago, it stopped functioning & the red light blinked as a result of which i reported the matter to the customer care on 3rd of sept 2018. My service request no. Is [protected]. The same day ur service executive amit samantaray...

It my experience with this company product and hope those would like to purchase the product from this company will think before purchasing.
I purchased the product from eurekaforbes web site - dr. Aquaguard water purifiers.
Its 4 times got repaired with 7 months and from the day one i purchased, product is not working correctly

Order id : #[protected]
Ship to party customer id : [protected]
Sold...

04.09.18

This is with regard to my water purifier aquaflow which is under your service contract
Contract receipt no — 0043010
Receipt no — 0021682
Customer code [protected]
Contract renewal date 11.06.18

When we renewed the contract the purfier was in perfect condition. After the service the purifier has been giving us a lot of problems. First after the technitian serviced it the...

I bought eureka forbes vacuum cleaner model "ecicleanvacuum" on 24 th december 2017 and i have logged the complaint for the product not turn on due to power connectivity issue on 7/7/2018 but still now this issue not fixed and not providing proper responses from technician. I have contacted the customer care several time but they are replying with same resolution that it will be fixed one or two days. They are repeating this answer till now...

I have purchased a megna (Nxt) ro+uv hd water purifier on 15/8/18. Since than it is not working properly. I received a machine with a different number which was shown on the box. Now it is totally stopped. I have lodged several complaints, number of technicians have been visited to our home & given their reports to the company. But no solution could i get. Please tell me when my problem will be solved. I am daily purchasing water for drinking...

We have paid all the emi and also have proof of noc issued from eureka forbes and also bank statements.

Madan lal associates are harrasing over the phone and threatening to pay money.

I don't understand why?
Looks like eureka forbes has done this to other customers as well.

Very bad experience and mental harrasment from eureka forbes and madan lal associates for no fault of the customer....

My product is under amc (Copy attached).
I am facing problem for the past 15 days. It is giving fault no. 5 with continuous beep. There is no outflow of water in drain pipe also.
Technician varun sharma ([protected]) has visited twice, changed sensor but to no use. Ultimately he said he cannot rectify and promised to bring along some senior technician 5 days back but till today no one has visited and he is not taking my call.br...

I was previously staying at the following address.
Quarter no. Dakshini 6, pulses & oilseeds research station campus, ranibagan, berhampore, murshidabad, 742101.

In the end of march 2018 i shifted from berhampore to kharagpur due to my official transfer. My present address is
House of ram sundar dey, c/o. Late manindranath dey, opp. Of animal health centre, kaushallya, ward no. 25, kharagpur municipality, kharagpur,...

Respected sir, My complaint no. is[protected], after day by day I am only receiving calls about repeated questions. Sir please confirm when can I get replaced machine. It is very painful for me ever I experienced in my life after buying any product. I have to purchase mineral water from outside for drinking & cooking. Please replace the machine soon....

I have purchased Eureka Forbes Super Clean Vaccum Cleaner on 7 July 2018 from Amazon.in. Since after purchase, Vaccum Cleaner was having manufacturing defect, wiring problem, so sometimes it was working and sometimes not. The connection of wire is loose so if wire turns left or right while using, the power disconnects. I called amazon seller about the issue and they said please call Eureka Forbes customer care. I called Eureka Forbes customer...

I have purchased a product of eureka forbes water purifier on 15/8/18 model megna (nxt) ro+uv; the first hurdle I got when the machine number in box and on the machine are different. The machine gave us so many problems in fifteen days such as leakage, automatically shut down etc. Nearly 6 to 7 time the technician are visited to repair it but finally it is off now. The technician told that it couldn't be repaired. Now I am with a closed machine...

I have requested for the refund since last one and half month but no refund has not been initiated till now even after several calls. Every time i am listening the same thing that the refund request will be initiated tomorrow or day after tomorrow or next monday. No one is there to listen the query from a customer and being a customer i feel helpless now. Please help me on this. My customer id is [protected]....

I have been having a problem with my aquaguard water filter for the last 2 weeks. Your technician diagnosed it as a electrical loose contact. It was temporarily rectified, but recurred, another technician came and said he has to get new parts, this was on[protected]. Since i did not hear from any one, i made a complaint again on[protected]. The complaint no. Is [protected]. I have not heard anything since from your company.

I...

I purchased a new megna ro+uv water purifier in jaipur city on 27.10.2017 vide invoice no.[protected]. This machine is under warranty at present.

We noticed that it's red light started blinking and water flow got reduced. So next day ie on 18th august, i lodged the service complaint and requested to send the mechanic as early as possible.

I am very sorry to inform you that service request no [protected] dated...