Eureka Forbes Complaints & Reviews

I have procured dr. Aquaguard magna almost 6 months before and still same is under warranty. This is the third time i am raising complain.in last two cases water was overflowing and even after your service engineers visit problem was still not resolved. Today water starts to overflow from bottom and side wall of the container.
I think this is the product issue or manufacturing issue with this particular lot.
After 6 months warranty will be over and i have to run from pillar to post for service with additional service charges.

I request you to change the product immediately with new one or else refund my amount.

Waiting for your early reply.
From,
Pinaki datta
[protected]

We ecil /isg div is facing problems with your maintanace people.in spite of several complaints thru phone till date there is no response from your service emngineer. Mr suresh cell no [protected]. He will say that he will besending service enng but from one month no bodyn as attended also we have sent enquiry for annual maintanance but till date we have not recieved quote from you. One person mr shanker from your hyd complaints also said that he will resolve the problem bot he did not resolve. I rang up him several times but not responding. His cell no.[protected].in view of the above pl resolve the problem immediately. Because it may lead to ir problem. We want procure water purifiers bulk qty. If this is not resolved we may go for other brand and also replace your existing purifiers

Regards

Kishore vepuri
Senior manager
Isd/purchase/ecil
Ph. 27182655/2391/2365

I have amc for water purifier, recently i have complaint for the same and technician charge rs. 1900/- for filter, even though i have amc for the same. So, refund my said amount earliest. My mobile number is [protected]. Thanks. Reply positive expected. So, i like to draw your attention, that being a member of the amc how your company can charge such amount with me. So, give me detail justification about it. And refund the money of rs. 1900/- as early as possible. Thanks. Reply positive expected.

I am residing in kalyan (W), maharashtra, india. We have a compact model of water purifier. For this we have taken amc, as both o[censored]s are working we have been requesting for services only on saturday/sunday. Despite our humble request the service provider always comes on week days. Why is this request not accepted is there any problem executing such a minor request from customer. We have an old aged mother at home but she is not able to understand and also we cannot take risk as she is alone at home.
Please help us out as it is a genuine request.

I have one aqua guard and under amc till 2020.last night i tried to lodge my request in the toll free number that my aquguard is not working. they had given me one mobile number to contact. On doing phone in that number i was told to ring beetween 8 am to 8pm.Today whwn i have tried to register my problem several times they get to call me no [protected] and when i call inthat number they said me to ring in [protected]. Finally i was not able to register my problem and this is so unfortunate to me. i never forget this bad experience .
Premendra kumar anupam
[protected]

My machine is not working in last 5 days, technition come to my home two time, he told me controller is not working, but no body solve my problem in last 5 days, technition tell me "controller is not availeble till today, but i tell him i pay the extra money, then he is ready for giving me of controller.. So i request dont bothering o[censored]r customers.

Dear sir
Sorry to say like, new aqua guard purchased from csd cuttack odisha before 05days
So much facing problem it’s very difficult to survived day to day and everyday purchasing water from outside which is not acceptable and becomes less believing and confident on your product because i am serving in defence there is no time to give complain more and more henceforth please rectify the defect and if possible replace the item as soon as possible so that i can grateful to you.

Regards
Partha sarathi khuntia
Subedar
Indian navy
[protected]
[protected]

We recently got out ro serviced which changed all cartreges and also charged 600 for service. Despite of all this water tastes heavy. When called cc she said your ro is not having uv so we cannot do tds control.
Its clearly mentioned on my ro that is is having ro
Model is aquagaurd classic with e boiling+.
Pathetic service. Need immidiate resolution

10th of march (2019) one of their serviceman came and did a mandatory servicing on my water purifier. And since then machine is not working properly.

Not even after 2 minutes the purifier was damaged. And the serviceman was not accepting his fault.

Before coming for service he said that we have to change something within a month and when we said we wont do it he must have made some changes in the machine that it wont work unless we change the same.

That is one of the worst servicing i have seen in my life

My invoice number. [protected]

Eureka forbes – cheats & frauds
I have been a eureka forbes customer since 2006. I have a water purifier under warranty initially and then under 3 year amcs. There have been service issues, but i made a mistake of wanting to buy an aquaguard water purifier again for my new residence. The bigger mistake was contacting eureka forbes to buy it!!
I contacted eureka forbes customer care on 26th february and checked if there’s an exchange scheme on. The reply was yes and i was informed that someone would come in to do a demo and explain the buyback scheme. On 27th, 2 aquaguard salesmen turned up at my home and showed me 2 laminated cards which had details of their latest water purifiers. No demo, just laminated catalogues!! They both insisted that i book the new water purifier by paying 1000/-. I mentioned that i had informed the customer care too, that i just want to find out the latest models and also, i need to check the source of water supply at my new residence, to decide which model was suitable. They kept insisting and refused to leave the house till i paid them at least 500/-. I was promised that if i decided not to buy a purifier, they would return the 500/-. They also took away the old water purifier (E-nova), saying that they would get me 1000/- for it. Please note that i did not order a water purifier, i said i would check and get back to them.
On 28th, i was stuck in a family medical emergency and couldn’t take calls. On 1st march, i get a sms from fedex saying that a package is due for delivery. This set off some alarms ringing. On checking, am told that it is a dr. Aquaguard magna uv water purifier from eureka forbes!! I did not place an order. No cheque, no cash payment, no verbal promise either! I did not take delivery of the appliance. The salesmen started sending me messages to take delivery of the purifier. I informed the senior of the 2, that i did not order anything and let me get back with the model number i would need. The guy kept insisting that i take delivery!! I was utterly disgusted by this whole nonsense and decided not to place the order. I asked him to give me back the 500/-. He got nasty and started abusing. Said that i cannot cancel the order. What order??!! They had promised that they would return the 500/- if i did not place an order. They proceed to place an order on my behalf and then keep hounding me at all odd hours (I have my call list as proof)!! They have my 500/- and my old water purifier with them. They refuse to give back either!!!

I bought a magna nxt hd ro+uv water purifier on 21st feb 2019 from www.eurekaforbes.com. i was promised a guaranteed delivery on 25th feb 2019 but the machine was finally delivered on 6th march 2019 and the package was delivered in a damaged condition.

Order id: [protected]
Customer id: [protected]

Here are my complains and i want eureka forbes to compensate me -
1. I started actively following up with eureka forbes from 28th feb 2019 and asked the water purifier be delivered at the earliest. Every day i called, i was rest assured that the purifier will be delivered on that day but it never happened. One associate even told me that if i can't wait for the purifier then i better cancel the order and i'll get my money back after 15 days.

2. The package that was delivered to me was in damaged condition. It was open and there was a lot of dust inside.

3. The technician came to install the product on 8th march and soon after he left the "red call button" on the machine started blinking. I called to let him know but he never cared to come back to check the problem. I called today to log a ticket... Let's see how long i have to wait now...

All in all, it has been an absolute horrible experience till now and eureka forbes should compensate me for all the harassment.

, in dec 2017 i purchased magna r. O. Vide invoice no.[protected] dated[protected], in exchange of reviva, which was in 2 years amc, valid from march 2017 to 2019. The paid amout rs.7400/- app.
Those sales person anand mobil no.[protected], said the amc will be extended for new equipment to compensate the amount which i paid for old unit.
I received a confirmation mail from area sales manager. Punithan,
Stating that amc will be extended.
Now the magna device stopped working, service person refused to attend, as their is no intimation of any extension, and guarantee period is over.
My gst no. Is not included in my invoice, as promised by anand, i lost tax amount, which is claimable for me.

I am using eureka forbes water purifier around 20 years and having regular amc s. Last amc was for 3 years from 20/07/2017 to 18/072020. As per amc 2 free services per year to be provided. I received a sms on 23/11/2018 from eureka forbes that "mandatory service of your aquaguard due in dec 18 and a tachnician will visit"
Till date that did not materialise. I complained thru[protected] on 9 march 2019 and was assured that technician will visit on sunday (10/03/2019) at 11 am. Name of person was informed thru sms. No body turned up
Unable to understand why a company like eureka forbes has come down to such a low level. Now there is no consideration for a customer. Services has become horrible. To say the least.
Request rectify your attitude.
D k sengupta
20 rajani sen road. Kolkata 700 026
Email: [protected]@gmail.com

Order id[protected]
Customer id [protected]
I have ordered following from eureka forbes website. Schedule delivery was on 3rd however i have not received it till now. Mobile number entered is wrong and i have initiated request to change it approx on 4th. However they have not made any arrangement with courier company for the same. Frustrated with worst service by eureka forbes.

With reference to ticket no. [protected] - dated[protected]
Water purifier - red light started blinking which is the indication of that purifier have some technical issue and ticket need to be raised.
Which i did, few minutes later i received a call from engineer, without checking the machine, engineer said that all filters needs to be changed, better you buy amc.

I insisted the mr. Engineer, please come and check the machine first.
Mr. Engineer visited my place and through the help of one circuit, he proved that 2 out of 5 filters have aged and filters needs to be changed.

As 1 of my family member is down due to sickness, i had no other option to go for amc and changing filters which costed me rs. 9, 360.00

Machine worked well for 2 days, thereafter machine became so slow that it hardly fills 1/2 litre of water in 1 hour.
Again i called the mr. Engineer, we will come but in later evening.

Eureka forbes does not care about their customers.
This company and their engineers just fool their customers in the name of quality product.
Very very very very very bad experience with eureka forbes.

I have an aqua guard worth 16K named Aquaguard Total Duo WP and and still have an active AMC on it but, ive been told today that this is a flop model and they wont do any service for free and are again asking me to pay another 5K to have the filter change though I have paid 5K already and have active AMC. They are saying that this is a flop model so, you can buy a new one again for 12K and they are not even offering any exchange on this product. If your product flopped, then where is customer at fault in this and you should be proactively trying to resolve my concern as, I have been a long time customer with you and your product falling short is not my issue but yours. Fix this aquaguard if you can or offer me exchange and some discount on the new one as, I can afford another one as, I am a middle class working woman, with ailing parents and cannot afford your ###. Im buying drinking water everyday from last 1 month and dont have another 12K to buy a new one as, I had already paid AMC of 5K so, I could have servicing and filter changed for free.. Resolve this or I am taking up a lawsuit against Eureka forbes for fooling customers by selling faulty products and then forcing to buy a new product, stating this particular model of ours has flopped and we cannot help you with this product anymore... I need a resolution in next 24-48 hours...

Service No- [protected]
Product name- Aquaguard Total Duo WP
Customer code- [protected]

It is sorry to inform that i am holding r. O. Water purifier with regular amc since more than 12 years but on my transfer from kolkata (W. B.) to ahmedabad (Gujarat), i requested for installation of r. O. Water purifier at my new address in ahmedabad vide service request no[protected] dated 03.03.2019 and again reminded to your helpline vide no [protected] dated 05.03.2019 and [protected] dated 08.03.2019. Surprisingly there is still no response from your service center which is a matter of concern.

I think eureka forbes service is only believe on selling their product but no service at all. Your service is very poor. Please look into the above matter urgently or i will take strict action on your company.
Regards

Shishir kumar debnath
Contact no [protected]
Ahmedabad (Gujarat)

I purchased dr. Aquaguard nrich water purifier on 28.01.19 from one mr. Raghavendra ([protected]) from bangalore.
He, while selling told me that i will get life time free service and the documents to support the same will be made available and a free gift will also be given to me.
Till date i have not received any thing including the invoice for my purchase.
I called the sales person 63 times but no reply from him.
I lodged complaint in you help line 8 times.
Noted complaint nos. Are [protected] dated 21.02.19, [protected] dated 27.02.19 and without complaint nos. At least 5 times.
Every time, i call, they connect me to the escalating team and they give false promise to call me in 24 or 48 hours but never did.
I got a number of one mr. Kumar from bangalore[protected] and called him to clarify my problem but he also stopped attending my calls after 2 dyas.
I want to return the product as the service is very bad and no one is answering my queries nor sending me the promised documents.
Please let me know whom do i contact for my problem.

Dear sir,
I taken one water purifier in november 2018 and machine under warranty for one year.in between i have issue in water is not purified and this machine is unusable for me. They are forcing me to take one extra filter with cost. Its totally injustice for me as customer.
I already given lots of complain in one month now they told we will not give nay service. Below the complain number for your reference.
[protected], [protected], [protected]

I was told that the my product will be delivered on Mahashiv Ratri 4th March, I placed the order through Sales Person Mr Naveen. I told him to make sure the order is placed on muhurta of Shivaratri. I didnt get it. He didn't pick up my calls. In turn he texted me that he's in meeting/driving/call you later but he didnt called never from his side. Didn't even asked to call if the order is received.

I am old customer for Dr Aquaguard, when was in maharashtra same issue faced. No proper service. I thought it would be good in bangalaore but its the same story. I want to cancel my order. The website doesn't have any link to cancel the order. The helpline number is not working. This is a cheat company with pathetic service/sales person.

There was a complaint raised yesterday and I was told that with 24 hours I'll be reached to update the status but not done.

Complain No[protected]

Order No: [protected]
Customer ID [protected]