Eureka Forbes Complaints & Reviews

, in dec 2017 i purchased magna r. O. Vide invoice no.[protected] dated[protected], in exchange of reviva, which was in 2 years amc, valid from march 2017 to 2019. The paid amout rs.7400/- app.
Those sales person anand mobil no.[protected], said the amc will be extended for new equipment to compensate the amount which i paid for old unit.
I received a confirmation mail from area sales manager. Punithan,
Stating that amc will be extended.
Now the magna device stopped working, service person refused to attend, as their is no intimation of any extension, and guarantee period is over.
My gst no. Is not included in my invoice, as promised by anand, i lost tax amount, which is claimable for me.

I am using eureka forbes water purifier around 20 years and having regular amc s. Last amc was for 3 years from 20/07/2017 to 18/072020. As per amc 2 free services per year to be provided. I received a sms on 23/11/2018 from eureka forbes that "mandatory service of your aquaguard due in dec 18 and a tachnician will visit"
Till date that did not materialise. I complained thru[protected] on 9 march 2019 and was assured that technician will visit on sunday (10/03/2019) at 11 am. Name of person was informed thru sms. No body turned up
Unable to understand why a company like eureka forbes has come down to such a low level. Now there is no consideration for a customer. Services has become horrible. To say the least.
Request rectify your attitude.
D k sengupta
20 rajani sen road. Kolkata 700 026
Email: [protected]@gmail.com

Order id[protected]
Customer id [protected]
I have ordered following from eureka forbes website. Schedule delivery was on 3rd however i have not received it till now. Mobile number entered is wrong and i have initiated request to change it approx on 4th. However they have not made any arrangement with courier company for the same. Frustrated with worst service by eureka forbes.

With reference to ticket no. [protected] - dated[protected]
Water purifier - red light started blinking which is the indication of that purifier have some technical issue and ticket need to be raised.
Which i did, few minutes later i received a call from engineer, without checking the machine, engineer said that all filters needs to be changed, better you buy amc.

I insisted the mr. Engineer, please come and check the machine first.
Mr. Engineer visited my place and through the help of one circuit, he proved that 2 out of 5 filters have aged and filters needs to be changed.

As 1 of my family member is down due to sickness, i had no other option to go for amc and changing filters which costed me rs. 9, 360.00

Machine worked well for 2 days, thereafter machine became so slow that it hardly fills 1/2 litre of water in 1 hour.
Again i called the mr. Engineer, we will come but in later evening.

Eureka forbes does not care about their customers.
This company and their engineers just fool their customers in the name of quality product.
Very very very very very bad experience with eureka forbes.

I have an aqua guard worth 16K named Aquaguard Total Duo WP and and still have an active AMC on it but, ive been told today that this is a flop model and they wont do any service for free and are again asking me to pay another 5K to have the filter change though I have paid 5K already and have active AMC. They are saying that this is a flop model so, you can buy a new one again for 12K and they are not even offering any exchange on this product. If your product flopped, then where is customer at fault in this and you should be proactively trying to resolve my concern as, I have been a long time customer with you and your product falling short is not my issue but yours. Fix this aquaguard if you can or offer me exchange and some discount on the new one as, I can afford another one as, I am a middle class working woman, with ailing parents and cannot afford your ###. Im buying drinking water everyday from last 1 month and dont have another 12K to buy a new one as, I had already paid AMC of 5K so, I could have servicing and filter changed for free.. Resolve this or I am taking up a lawsuit against Eureka forbes for fooling customers by selling faulty products and then forcing to buy a new product, stating this particular model of ours has flopped and we cannot help you with this product anymore... I need a resolution in next 24-48 hours...

Service No- [protected]
Product name- Aquaguard Total Duo WP
Customer code- [protected]

It is sorry to inform that i am holding r. O. Water purifier with regular amc since more than 12 years but on my transfer from kolkata (W. B.) to ahmedabad (Gujarat), i requested for installation of r. O. Water purifier at my new address in ahmedabad vide service request no[protected] dated 03.03.2019 and again reminded to your helpline vide no [protected] dated 05.03.2019 and [protected] dated 08.03.2019. Surprisingly there is still no response from your service center which is a matter of concern.

I think eureka forbes service is only believe on selling their product but no service at all. Your service is very poor. Please look into the above matter urgently or i will take strict action on your company.
Regards

Shishir kumar debnath
Contact no [protected]
Ahmedabad (Gujarat)

I purchased dr. Aquaguard nrich water purifier on 28.01.19 from one mr. Raghavendra ([protected]) from bangalore.
He, while selling told me that i will get life time free service and the documents to support the same will be made available and a free gift will also be given to me.
Till date i have not received any thing including the invoice for my purchase.
I called the sales person 63 times but no reply from him.
I lodged complaint in you help line 8 times.
Noted complaint nos. Are [protected] dated 21.02.19, [protected] dated 27.02.19 and without complaint nos. At least 5 times.
Every time, i call, they connect me to the escalating team and they give false promise to call me in 24 or 48 hours but never did.
I got a number of one mr. Kumar from bangalore[protected] and called him to clarify my problem but he also stopped attending my calls after 2 dyas.
I want to return the product as the service is very bad and no one is answering my queries nor sending me the promised documents.
Please let me know whom do i contact for my problem.

Dear sir,
I taken one water purifier in november 2018 and machine under warranty for one year.in between i have issue in water is not purified and this machine is unusable for me. They are forcing me to take one extra filter with cost. Its totally injustice for me as customer.
I already given lots of complain in one month now they told we will not give nay service. Below the complain number for your reference.
[protected], [protected], [protected]

I was told that the my product will be delivered on Mahashiv Ratri 4th March, I placed the order through Sales Person Mr Naveen. I told him to make sure the order is placed on muhurta of Shivaratri. I didnt get it. He didn't pick up my calls. In turn he texted me that he's in meeting/driving/call you later but he didnt called never from his side. Didn't even asked to call if the order is received.

I am old customer for Dr...

I had taken amc for 2 years by paying rs 8175/- via google pay on[protected] from aqua guard service person he had changed the 3 filters also in my water purifier.

When i booked for a new service on 03/03/2019, another service person came with his colleague and he open the purifier and told me that the previous filters installed was fake ones.
And told me that amc was not updated in the system also.

I am writing this email since am not sure who is right person and which filters are genuine. And in both cases the service person came after dialling the customer care number and its not a direct call to service person's. Since i feel there is case of fraud here, am planning to file a police case which will help to catch the faulty person here.

Meanwhile am writing to you make sure from the company perspective if something can be done

I filed an complaint no [protected] which for last 3 days when i followed up, customer care executive says will get the problem resolved and its never resolved and they close the case

Its such a shame that eureka forbes has such a low standard service. I had written to deepa. Customercare 3 times and every time the case gets closed without any actions

I want the fake filters changed and update the amc in the system or get my cash back

I have purchased the product week ago, and still nobody has contacted regarding installation. I raised a complaint and service center people contacted and said only service related queries are addressed nothing related to installation. They provided a number [protected], now this person tell that they wont install the specific models. Then i receive another number [protected], this person tell ask the person who sold to call him. Post that only he will call. My foot, what the heck show is eureka forbes running. Playing with customers and consumers.

Dr. Aquaguard classic + was installed at my below mentioned house address on 16.12.18 by mr. Senthil (Service engineer from devi associates, coimbatore) but the bill was received by the undersigned only in the 1st week of feb’18 after several follow-ups through phone calls as well as visiting the local coimbatore office (Devi associates/ramnir associates, coimbatore). The bill was received without any gst no (Bill no.[protected] dt 22.12.18, amount-rs.10, 690/-). Copy of the original bill (Without gst no.) is enclosed. The gst no. Provided to the service engineer was 33aaaci1681g1zw on 16.12.18 during the time of installation. I had booked a customer care complaint (Complaint/request no.[protected] dt 8.2.19) requesting for fresh original bill with gst no. Included in it and delivered to the below mentioned house address. As you are aware providing a bill without gst no. Is illegal.
House address: flat no. D-305, shriram vijaya hyyde park apts,
Avarampalyam road, duraiswamy layout,
Peelamedu
Coimbatore-641004
Till date my issue is yet not resolved. I had suffered for almost 2.5 months because of your poor service. Request you to take up and provide me the original bill with above gst no included on top priority before 10.3.19 to above house address as the bill would cross 3 months.
I had also received a phone call from mr. Hari, head office, chennai in the mid of feb’19 for providing me the original bill before 10.03.19 to my house address which is yet to be received as on date.
Request you to kindly do the needful.

Dear sir,
M/s eureka forbes ltd supplied me an equipment vide invoice no.[protected] dated 18.2.19. I request you to instal it on phone but inspite of repeated requests the insataltion of your equipment is still pending since 20th feb, 2019. I am suffering.in these circumstances it is requested that the instal. Tion of above equipment be arranged on priority,.
An early action is requested
Ashok saxena

Taken amc of water purified as they said everything covered for repair but now some issue with motor now they say if you have taken amc for 2 years then all these covered. Looks like fraud guys and cheating customers in the name if amc. While selling they say all covered now they say only some are covered which are less cost or repairable things. Looks like cheater company. Please take action asap

Dear sir/ madam,
This is to inform to your good self that i was the employee of eureka forbes ltd from dec 2003 to 2017. I resigned the company in april 2017 in proper manner with one month notice period and submit all my document to my hr dept three time through proper channel. But sorry to say no one can respond about my pendency of pf or neither we receive any information to getting my pf benefit. Request is this that even we visit to my local pf office but according to the staff our pf retain or deducted by our company and retain with a committee in head office bangalore. We need your intervention to get my benefits asap.

No one ready to listen my complaint... Please help on this issue asap...

Regards
Suresh bhagat
Emp i'd 9007368

I bought Euroclean iClean one month weeks back and I am yet to receive the bills. This is very bad on your side that still not given the bill or send the bill to my id. I am keep getting SMS saying that bill be ready but nothing so far.
The item was sold by Yogesh Kumar MM/[protected], my customer id is [protected].

Nelson.
____________________Second Reply from Euro customer care.
This is in reference to your email regarding invoice not received.
We regret the inconvenience caused to you.
We would like to inform you that, we have already forwarded your issue to concern team in Eureka Forbes with service request number [protected] and they will get back to you with resolution.
For any further assistance please reach us at[protected], write to deepa.[protected]@eurekaforbes.co.in or visit www.eurekaforbes.com
Have a great day ahead.
Warm Regards,
Deepa
Customer Care
______________First Reply from Euro customer care.
Dear Mr. Nelson,
Thank You for contacting Eureka Forbes Customer Support
We regret the inconvenience caused to you and assure to resolve it at the earliest.
We have registered a service request to address invoice not received Concern. Please note your complaint number is [protected]. We request you to save this service request number for any future correspondence.
We are escalating your complaint to the concerned Eureka Forbes department for speedy and timely resolution. Do expect a call back from the team within 24 hours to help you address the concern.
For any further assistance please reach us at[protected], write to deepa.[protected]@eurekaforbes.co.in or visit www.eurekaforbes.com
Have a great day ahead.
Warm Regards,
Deepa
Customer Care
_________________________________

Service complaint regarding water quality has been raise on 26th of feb 2019 at around 1.00 p. M and requested to attend the complaint on the same day as this is an emergency request as already the entire family members health got affected.
The same has been conveyed to the customer service person and she agreed to send the service personnel by 6.00 p. M on the same day and i have been asked to buy amc contract through online and i have completed the same formalities (2 year contract) around 2.30 p. M but till now nobody has attended the complaint and in the meanwhile i have contacted the customer service at least by 10 times,
This is the worst experience i have underwent in my life time for these type of issues. Gone through lot of stressful time for the last three days and my health got affected

Need proper reply and expecting proper compensation from your side...

Bad quality service of your customer service. Many executive are selling your products wrongly for their incentives and making trouble for the clients. Which makes trouble for the clients they are telling that it's a life time free service and they r selling the product in a wrong way. Now customer is in trouble that yearly amc cost of your product is nearly 5000 why you people r giving fake information and selling your product. First product and worst service from u guys. We don't want these kind of product in our house. Better take it off

I have raised a new complain again with service request id [protected] due to trouble faced in eureka forbes aquaguard enhance ro+ purchased on 07-june-2018. Now again i am facing the same trouble which was raised on the equipment on 02-oct-2018. My equipment is choked and making knocking noise and purification process is totally stopped.
I had raised 6 complaints already for this product in period 8 months. Still i am being troubled by the equipment. I already asked for replacement of the equipment, it was deliberately not replaced.
Now when i ask for annual maintenance charges, they say that it will not include the spare parts. Assuming that i bear the cost of annual maintenance, why should i bear the cost of spare when i see that the entire equipment is faulty.
@eureka forbes - as you can see the equipment is damage piece with lot of manufacturing defect. You should consider this and provide me additional warranty or at least not charge for the spares after the warranty period.
When i ask for buyback offer, i was told that i will get only rs 500 for this new equipment. This is really annoying, either as a sign of good gesture extend the warranty for another 6 months to 1 year for this damaged product with total manufacturing defect. I have already raised 3 complaints in this forum at the below links:
1) https://www.consumercomplaints.in/eureka-forbes-eureka-forbes-aquaguard-ro-enhan...⇄

2) https://www.consumercomplaints.in/eureka-forbes-new-product-eureka-forbes-enhanc...⇄

3)https://www.consumercomplaints.in/eureka-forbes-regarding-pump-failure-in-eure...⇄

Aquaguard magna purchased 4 months ago is not working even though it has warranty of 1 year. The mechanic who came to repair told that the candle was not functioning and at the same time told that the candle is not available in their store. Since 4 days no sign of anybody for repair of the machine. Horrible customer service the people working at your company don't even know how to behave. Since 4 days we are uaing boiled water for drinking purpose. The numbers given on the pamphlet also don't work.