Eureka Forbes Complaints & Reviews

With reference to the above service contract, I would like to inform you that this AMC was for a period of 3 years from 11th December, 2015.

During first service your technician changed the carbon granules etc. After that it has not been replaced till now. I had brought this to your technician`s notice about 7 to 8 months back, since the taste of water had changed, but nothing happened from your side, eventhough, I brought...

In the installed machine error message fault sen -1e is reflecting on the display screen. No water supply output. Machine no. B074w6tgzh is not working since last 7 days. Number of times complaint has been registered in phone. Pl attend the same at the earliest. Because the machine is installed at crucial location in power plant. Please depute your service engineer at site to resolve the issue. Last time during installation we have phased...

The company reputation has gone rusty. They just sell warranty and do not honor the agreement. Talking to customer care people is now a daily task till you get your things done. Be it 8-10-15 days. Your request/complaints will not be attended. That's how they survive in the competitive market. It has been 8 days and counting. My Water purifier is still in the box and waiting to get installed.May be this will ring some bells.

Abhishekbr...

I have an Aquaguard water purifier at home that started leaking water about a week back. I called up the Eureka Forbes helpline and lodged a complaint for the same. A technician visited our house and after checking the unit, concluded that a rusty portion in the exterior was responsible for the leak and that it would take a few days for the replacement part to arrive.
However, he requested us to officially mark the complaint as resolved...

I bought Dr Aquaguard one and. half months back. But for some reasons it stopped working today. As per your guidelines I asked for servicing through sms request. The technician who came to attend could do nothing and worrying part is that he came to attend my old Aquagard machine(gold nova) as my Dr Aquaguard is not yet updated in the system. They (servicing center) called me several times for deleting the old one and updating new one. Surprisingly...

I had order online for water purifier and paid money online... I had send many emails and called at customer care.. But nobody called back.. No response... Very bad experience... Do not buy this product online... This is my last purchase.. Im regretting.. Pls suggest what to do... I wanted to cancel the product and want my refund.. My order no is [protected]
My customer id [protected]....

Dear team,

This is nilesh sarvaiya from kandivali mumbai had purchased a water purifier of brand name aquaguard of rs.13000/- on nov-2017.

From very third day product started providing an issues and we thereby informed aquaguard cc team to look into by sending an engineer. I even ask for the replacement but they assured me the issue won't be arising now. Very disappointing to say first each month i need to log...

May 2018 purchased aquaguard reviva ro from sales executive gajanan mandalik (Id[protected] committed 1aquaguard bottle on giving 5 references & 5 bottles on 1 referred people purchase. After purchase, he took my references & committed 1 bottle within a week but he didn't. Meanwhile i knew that he contacted my references & my customer id yet didn't register in system but when i asked him, in very unprofessional & illmannerd way he replied...

I m fed up by following up my complaint wch i registerd more than a mnth ago... Nobody at eureka forbes customer care doing any thing jst apologising nd closing my complaint without attending and resolving it... I hav complaint several times nd rcvs a txt msg nxt day that my complaint has been attended nd closed... Every1 is a big liar... I hav complained thru calls... Mails everything possible... Bt these ppl r worst... Good fr nothing...

Wrost service experience i ever seen in my life😭😡
I brought aquaguarde superb water purifier from mangalore city centre on last september. I called customer care thousands of times for service till the date not made a single service from your side. Till the purchase date i’m facing problems from your side..
Please🙏🙏🙏 stop selling such a wrost product. It’s my first and last product from aquaguard brand.br...

Customer id
[protected] name ahmed basha
Jamalia nagar

Your team staff mr avanar was given wroung commtment and sell the water purifier. Very next day his phone are not working and no response, and another staff mr. Arul also guide to us and collected the bank statement, but no one mention for emi payment extra charge to be collect, he said cost of machine is 16000/- and emi cheque collect 16080/- 8 cheques, bur...

Today is the 4th day my machine is not working & I'm not getting a single drop of water Just give me answer
Are these are your services...
Totally fed-up of all your false commitments
I humbly request you to look into my matter seriously
Within 10 months of our purchase
The product has 11 complaints
How can a new product has too much of complaints
Please help me out...

I have purchased aquaguard magna nxt through credit card payment through chennai nandambakkam trade center. During the time of purchase your sales executive promised me of one watch (Not provided yet) and havn't provided any receipt for that (Given on fake receipt). I've complaint call center still no response from them. Sales execcutives person govindaraj (Emp no :[protected] mobile no:[protected] & vishnu mobile no :[protected] not at all responding....

I have raised a service request on 5th sep, we got a message stating we will be contacted in two days. We try and get in touch with you guys on daily basis and the reply we get is technician is on the way, we sit at home cancel all our plans to make sure technician does not return, however everytime no one turns up.

Technician mobile number - [protected]

This guy answers the call everyday and tells me i am on...

Mr. Shiv shankar, your employee came to my house and told that he wants to service my water filter. He showed me your company i. D so i took him in my house. I had made no complaint or called for service of filter.
After a few minutes he said filter is alright and started advertising about the air purifier which i refused to hear.

He then stuck a label containing his name and telephone number on the cover of my water...

I dont knw if there is any use in submitting this complaint.. Anyways i need to try this one too.. I had bought dr. Aquaguard magna nxt hd ro+uv water purifier nearly 2 months back.. It stopped working on 24th of last month suddenly.. I have been calling, requesting and finally bursting out with ur service members for the past three weeks.. I even contacted to your head office.. And thankfully u guys havent even contacted me to provide ur...

Dear sir,
I paid rs. 4305.00 for amc contract on 10 september, 2018.in one of my complaints, executive came and tell me to replace adopter. Adopter will charge rs.1700 extra. I said i don't want to pay it. I don't want to replace my adopter. So please refund my amc money. Guys denying refund. Please help me get the refund. It's my right to pay for adopter. They are actually forcing me by not refunding my money to pay extra for adopter....

Hi

I am prashanth living in bangalore. Almost 16 months back i purchased water purifier aquasure xpert ro+uv. And i have taken amc for 2 years.in march 2018 your service engineer has taken to his office for replace the pcb of the machine after that service i am facing lot of issues with this purifier. I am here by attaching all service request slip and amc documents. I am not able to use the same. I am not at all interest with...

I purchased two vacuum cleaners of eureka forbes. One in november 17 and second one last month. I need to buy second one as a replacement since accessories were broken and not supplied to me in time. Now second one wd x2, stopped working and do not suck the dust. Motor keeps running. I complained thrice in last 15 days but no body turned up to attend and every time i receive an sms that issue is resolved which is a bluff. I spoke to customer...

I have purchased aquaguard magna through online payment. During the time of purchase your sales executive promised me of giving two water bottles + one watch. I got watch but didn't get water bottles. Its already more than 3 months now he's not responding. Sales executive name is santhosh mu id 9070449. Pls don't promise that ur company can't full fill....