Eureka Forbes Complaints & Reviews

I have been using eureka forbes water purifier since long & has been facing service issues. On 1st march my aqua guard went out of order & i lodged the complaint on 1st march however till 15th march inspite of several follow up nobody turned up to repair. At last, i thought to change the water purifier as it was 5 years old. To my bad luck, i again bought eureka forbes geneus model on 15th march at croma mount road chennai. After 3 days technician came & installed the purifier however after 1 hour it started leaking. Again complaint was made on 19th march however still problem is unresolved & we have been suffering a lot due to water not available. On top of this agony, daily i following up & your call centers executives have following set answers ;

We are sorry for inconvenience.

Your matter is noted at top priority.

We are escalating your complaint.

Tomorrow some body will certainly come.

I must have talked min 10 times to call center executives but same answers.

Please intervene into my complaint immediately else i will be forced to take legal action against eureka forbes & claim all liquidated damages.

I have never seen such third grade, irresponsible & useless company in my life.

I am forced to send the copy of this e mail to mr shroff, ceo & mr mistri to make them aware how this company is working on grounds.

Thanks

Rahul kumar
Ceo
Lactalis india
Chennai

Request no [protected]

[protected]

Cc (By post) ; mr marzin shroff, ceo
Mr pallon shapoorji mistri

Eureka forbes
7th floor, b wing, marathon nextgen, off. Ganpatrao kadam marg, lower parel, lower parel, mumbai, maharashtra 400013

I have been using eureka forbes water purifier since long & has been facing service issues. On 1st march my aqua guard went out of order & i lodged the complaint on 1st march however till 15th march inspite of several follow up nobody turned up to repair. At last, i thought to change the water purifier as it was 5 years old. To my bad luck, i again bought eureka forbes geneus model on 15th march at croma mount road chennai. After 3 days technician came & installed the purifier however after 1 hour it started leaking. Again complaint was made on 19th march however still problem is unresolved & we have been suffering a lot due to water not available. On top of this agony, daily i following up & your call centers executives have following set answers ;

We are sorry for inconvenience.

Your matter is noted at top priority.

We are escalating your complaint.

Tomorrow some body will certainly come.

I must have talked min 10 times to call center executives but same answers.

Please intervene into my complaint immediately else i will be forced to take legal action against eureka forbes & claim all liquidated damages.

I have never seen such third grade, irresponsible & useless company in my life.

I am forced to send the copy of this e mail to mr shroff, ceo & mr mistri to make them aware how this company is working on grounds.

Thanks

Rahul kumar
Ceo
Lactalis india
Chennai

[protected]

Cc (By post) ; mr marzin shroff, ceo
Mr pallon shapoorji mistri

Eureka forbes
7th floor, b wing, marathon nextgen, off. Ganpatrao kadam marg, lower parel, lower parel, mumbai, maharashtra 400013

Hello, i am very sorry to say that the issue that i had raised against the head/ supervisor ms. Mahalaxmi (I guess i have mentioned her name correctly) has not been resolved. The issue is getting sent to either the concerned person against whom i have raised a concern or to her subordinate who call me and tell me that they cannot do anything in this regard and that they would send a message to the hq stating that they have talked with me and mention that the issue is resolved.
Hope the senior management who is above the supervisor can attend the concern i have and call and talk with me and get it resolved or else i wish to take it with the consumer court stating that this issue being raised about 1 1/2 months is not being resolved even though the concerned person was rude and started harassing me over the phone as if she was paying my amc all these years as well as it is our fault that we asked the technical last year to change the candle with different specifications etc.
As customers we don't even know anything about the candles that needs to be installed on the water filter and this person falsely (In order to protect herself and her technicians) claiming that we are the ones who wanted some specific candle to be installed.
It is very sad that even after 1 1/2 months the issue is not getting resolved and i feel that the management of eureka forbes is only looking to make money from the amc that we pay. This lady also started speaking in such a way as if i was working under her and starting dictating terms by saying that the technician cannot do anything better than he did and that we need to adjust ourselves and pay the amc and told me that the issue is resolved.

My aquaguard annual maintenance contract done in may 2016 for 3 years

Whilst maintaining the machine a few days back, it was observed by mechanic that its ‘circuit board’ need be replaced. I find that while replacing the same a repaired old used board is installed.
It is written in the condition that ‘the company is liable to supply you free replacement of spare parts in certain circumstances, sales tax wherever liable will be borne by eureka forbes limited’. This clearly signifies that replacement will be new one. Moreover, i saw earlier that whenever any items are replaced, a new one is offered. I couldn’t follow the reason of put an used one this time. It is, however, mentioned by ratan that new one is not available in stock at the moment.
As such, it was requested to arrange to put a new one as soon as it is reached in their stock.

I was intimated that ‘circuit board’ are not replaced afresh.

I would like to highlight this authority draw his attention for a
Good service to retain your reputations.

I paid rs.4850/- for amc of aquaguard ro purifier via cheque of 10th march but they started my services from 5th march on the card of amc (Aquaguard maintenance contract) only. From that day, i've called many times to service my ro but every time i get a response that sorry for the delay today or tomorrow, you'll get service and nobody comes yet. Also didn't get a message from eureka forbes who will come for service and call from serviceman who will come.
My ro tds is now 0.3 is a very low quality of water. Even anyone can see dirt on water from the naked eye.
My service request no. Is [protected]

Complaint no [protected] euireka forbes dated 18 march, 2019
Whatever they promise you under amc is never done. It seems amc is an alternative source of revenue for them by practically not doing anything.
There service representative gives misleading information regarding the inclusions in amc. Name of the service representative is vicky. Also, they charge different amount to different customers.in my case, earlier it was 4500/- rs, but afterwards asking for 4765/- rs.

We purchased aquaguard from eureka forbes just 6 months back and it has stopped working 2 times..in addition to this the service providers are highly ignorant and slow in resolving issues. They will either not pick up your phone or will just make excuses for the delay of services. They just put blame on the company for the non availability of parts and cause of delay. Poor overall experience with eureka forbes.

Eureka forbes ke company or technician ko malum hi nahi he ke filter ka paisa kitna hota he. Aur company filter banati he ya technician filter banata he technician jo bole vahi ok he company me senior bhi aesa bolte he
Technician aisa bolte he ki aapka filter change karna padega contract ek saal ka he ek saal pura nahi huva he to bhi aapka saal pura ho gaya he aapko 1600 ya 1700 pay karna padega perfect malum bhi nahihe

Mera ek saal nahi huva he to bhi ye company vale filter badlte nahi he vo aesa bolte he humko kimat malum nahi he technician jo bolega vahi kimat hogi humko malum nahi he aur filter ka paisa lage ga aapka ek saal pura hogaya he
Aur mera ek saal pura nahi huva he company valo ko kuch malum hi nahi he complain karne ke teen din baad aate he aur bolte he charge lagega jabki one year nahi huva he

I have procured dr. Aquaguard magna almost 6 months before and still same is under warranty. This is the third time i am raising complain.in last two cases water was overflowing and even after your service engineers visit problem was still not resolved. Today water starts to overflow from bottom and side wall of the container.
I think this is the product issue or manufacturing issue with this particular lot.
After 6 months warranty will be over and i have to run from pillar to post for service with additional service charges.

I request you to change the product immediately with new one or else refund my amount.

Waiting for your early reply.
From,
Pinaki datta
[protected]

We ecil /isg div is facing problems with your maintanace people.in spite of several complaints thru phone till date there is no response from your service emngineer. Mr suresh cell no [protected]. He will say that he will besending service enng but from one month no bodyn as attended also we have sent enquiry for annual maintanance but till date we have not recieved quote from you. One person mr shanker from your hyd complaints also said that he will resolve the problem bot he did not resolve. I rang up him several times but not responding. His cell no.[protected].in view of the above pl resolve the problem immediately. Because it may lead to ir problem. We want procure water purifiers bulk qty. If this is not resolved we may go for other brand and also replace your existing purifiers

Regards

Kishore vepuri
Senior manager
Isd/purchase/ecil
Ph. 27182655/2391/2365

I have amc for water purifier, recently i have complaint for the same and technician charge rs. 1900/- for filter, even though i have amc for the same. So, refund my said amount earliest. My mobile number is [protected]. Thanks. Reply positive expected. So, i like to draw your attention, that being a member of the amc how your company can charge such amount with me. So, give me detail justification about it. And refund the money of rs. 1900/- as early as possible. Thanks. Reply positive expected.

I am residing in kalyan (W), maharashtra, india. We have a compact model of water purifier. For this we have taken amc, as both o[censored]s are working we have been requesting for services only on saturday/sunday. Despite our humble request the service provider always comes on week days. Why is this request not accepted is there any problem executing such a minor request from customer. We have an old aged mother at home but she is not able to understand and also we cannot take risk as she is alone at home.
Please help us out as it is a genuine request.

I have one aqua guard and under amc till 2020.last night i tried to lodge my request in the toll free number that my aquguard is not working. they had given me one mobile number to contact. On doing phone in that number i was told to ring beetween 8 am to 8pm.Today whwn i have tried to register my problem several times they get to call me no [protected] and when i call inthat number they said me to ring in [protected]. Finally i was not able to register my problem and this is so unfortunate to me. i never forget this bad experience .
Premendra kumar anupam
[protected]

My machine is not working in last 5 days, technition come to my home two time, he told me controller is not working, but no body solve my problem in last 5 days, technition tell me "controller is not availeble till today, but i tell him i pay the extra money, then he is ready for giving me of controller.. So i request dont bothering o[censored]r customers.

Dear sir
Sorry to say like, new aqua guard purchased from csd cuttack odisha before 05days
So much facing problem it’s very difficult to survived day to day and everyday purchasing water from outside which is not acceptable and becomes less believing and confident on your product because i am serving in defence there is no time to give complain more and more henceforth please rectify the defect and if possible replace the item as soon as possible so that i can grateful to you.

Regards
Partha sarathi khuntia
Subedar
Indian navy
[protected]
[protected]

We recently got out ro serviced which changed all cartreges and also charged 600 for service. Despite of all this water tastes heavy. When called cc she said your ro is not having uv so we cannot do tds control.
Its clearly mentioned on my ro that is is having ro
Model is aquagaurd classic with e boiling+.
Pathetic service. Need immidiate resolution

10th of march (2019) one of their serviceman came and did a mandatory servicing on my water purifier. And since then machine is not working properly.

Not even after 2 minutes the purifier was damaged. And the serviceman was not accepting his fault.

Before coming for service he said that we have to change something within a month and when we said we wont do it he must have made some changes in the machine that it wont work unless we change the same.

That is one of the worst servicing i have seen in my life

My invoice number. [protected]

Eureka forbes – cheats & frauds
I have been a eureka forbes customer since 2006. I have a water purifier under warranty initially and then under 3 year amcs. There have been service issues, but i made a mistake of wanting to buy an aquaguard water purifier again for my new residence. The bigger mistake was contacting eureka forbes to buy it!!
I contacted eureka forbes customer care on 26th february and checked if there’s an exchange scheme on. The reply was yes and i was informed that someone would come in to do a demo and explain the buyback scheme. On 27th, 2 aquaguard salesmen turned up at my home and showed me 2 laminated cards which had details of their latest water purifiers. No demo, just laminated catalogues!! They both insisted that i book the new water purifier by paying 1000/-. I mentioned that i had informed the customer care too, that i just want to find out the latest models and also, i need to check the source of water supply at my new residence, to decide which model was suitable. They kept insisting and refused to leave the house till i paid them at least 500/-. I was promised that if i decided not to buy a purifier, they would return the 500/-. They also took away the old water purifier (E-nova), saying that they would get me 1000/- for it. Please note that i did not order a water purifier, i said i would check and get back to them.
On 28th, i was stuck in a family medical emergency and couldn’t take calls. On 1st march, i get a sms from fedex saying that a package is due for delivery. This set off some alarms ringing. On checking, am told that it is a dr. Aquaguard magna uv water purifier from eureka forbes!! I did not place an order. No cheque, no cash payment, no verbal promise either! I did not take delivery of the appliance. The salesmen started sending me messages to take delivery of the purifier. I informed the senior of the 2, that i did not order anything and let me get back with the model number i would need. The guy kept insisting that i take delivery!! I was utterly disgusted by this whole nonsense and decided not to place the order. I asked him to give me back the 500/-. He got nasty and started abusing. Said that i cannot cancel the order. What order??!! They had promised that they would return the 500/- if i did not place an order. They proceed to place an order on my behalf and then keep hounding me at all odd hours (I have my call list as proof)!! They have my 500/- and my old water purifier with them. They refuse to give back either!!!

I bought a magna nxt hd ro+uv water purifier on 21st feb 2019 from www.eurekaforbes.com. i was promised a guaranteed delivery on 25th feb 2019 but the machine was finally delivered on 6th march 2019 and the package was delivered in a damaged condition.

Order id: [protected]
Customer id: [protected]

Here are my complains and i want eureka forbes to compensate me -
1. I started actively following up with eureka forbes from 28th feb 2019 and asked the water purifier be delivered at the earliest. Every day i called, i was rest assured that the purifier will be delivered on that day but it never happened. One associate even told me that if i can't wait for the purifier then i better cancel the order and i'll get my money back after 15 days.

2. The package that was delivered to me was in damaged condition. It was open and there was a lot of dust inside.

3. The technician came to install the product on 8th march and soon after he left the "red call button" on the machine started blinking. I called to let him know but he never cared to come back to check the problem. I called today to log a ticket... Let's see how long i have to wait now...

All in all, it has been an absolute horrible experience till now and eureka forbes should compensate me for all the harassment.