Eureka Forbes Complaints & Reviews

Wrost service experience i ever seen in my life😭😡
I brought aquaguarde superb water purifier from mangalore city centre on last september. I called customer care thousands of times for service till the date not made a single service from your side. Till the purchase date i’m facing problems from your side..
Please🙏🙏🙏 stop selling such a wrost product. It’s my first and last product from aquaguard brand.
Thank you.

Customer id
[protected] name ahmed basha
Jamalia nagar

Your team staff mr avanar was given wroung commtment and sell the water purifier. Very next day his phone are not working and no response, and another staff mr. Arul also guide to us and collected the bank statement, but no one mention for emi payment extra charge to be collect, he said cost of machine is 16000/- and emi cheque collect 16080/- 8 cheques, bur extra 2000/-
Cash collected it was refundable after processing he said,
After installation he was not able reach. Pls clarify he also told installation time your get 10000/- worth of vouchers and storage water bottle 2 nos.
Please clarify and sort out issue.

Ahmed basha

Today is the 4th day my machine is not working & I'm not getting a single drop of water Just give me answer
Are these are your services...
Totally fed-up of all your false commitments
I humbly request you to look into my matter seriously
Within 10 months of our purchase
The product has 11 complaints
How can a new product has too much of complaints
Please help me out

I have purchased aquaguard magna nxt through credit card payment through chennai nandambakkam trade center. During the time of purchase your sales executive promised me of one watch (Not provided yet) and havn't provided any receipt for that (Given on fake receipt). I've complaint call center still no response from them. Sales execcutives person govindaraj (Emp no :[protected] mobile no:[protected] & vishnu mobile no :[protected] not at all responding. When they were selling they informed us anually maintence free & only filter need to change per year, that too cost 1325 only. But when installation person telling the different story. Pls don't promise that ur company can't full fill. Higly disappointment and unsatisfied for this whole process.

I have raised a service request on 5th sep, we got a message stating we will be contacted in two days. We try and get in touch with you guys on daily basis and the reply we get is technician is on the way, we sit at home cancel all our plans to make sure technician does not return, however everytime no one turns up.

Technician mobile number - [protected]

This guy answers the call everyday and tells me i am on...

Mr. Shiv shankar, your employee came to my house and told that he wants to service my water filter. He showed me your company i. D so i took him in my house. I had made no complaint or called for service of filter.
After a few minutes he said filter is alright and started advertising about the air purifier which i refused to hear.

He then stuck a label containing his name and telephone number on the cover of my water filter without my permission as i was out of kitchen. The label is not coming out and has spoilt my water filter cover and hence i request you to replace the cover immediately.

He had no business to enter people house by saying a lie that he has come for service and than stick his label on our cover.

To repeat please replace the water filter cover as it was spoilt by your employee. Trust you shall revert soon in the matter and people like mr. Shiv shankar do not enter our houses with wrong reasons. If i do not receive any reply within the next few days i shall have no alternative but to take it up with higher authorities. This is a total wrong business practice which your employees are doing to promote air purifier. A few months back also a person wanted to meet for air purifier but i refused to talk to him.

I dont knw if there is any use in submitting this complaint.. Anyways i need to try this one too.. I had bought dr. Aquaguard magna nxt hd ro+uv water purifier nearly 2 months back.. It stopped working on 24th of last month suddenly.. I have been calling, requesting and finally bursting out with ur service members for the past three weeks.. I even contacted to your head office.. And thankfully u guys havent even contacted me to provide ur service.. I am surprised by this pathetic response from a company like urs for a product just 2 months old... I am fed up off calling u guys... So may be this is the final option..

Dear sir,
I paid rs. 4305.00 for amc contract on 10 september, 2018.in one of my complaints, executive came and tell me to replace adopter. Adopter will charge rs.1700 extra. I said i don't want to pay it. I don't want to replace my adopter. So please refund my amc money. Guys denying refund. Please help me get the refund. It's my right to pay for adopter. They are actually forcing me by not refunding my money to pay extra for adopter. There is no possibility of my water filter to work without adopter and i don't want to pay extra for adopter. Please help me get my money back.
I am asking a valid refund because i don't want to pay extra for adopter and without adopter, filter isn't working. There must be a provision to repair pump under annual maintenance program because i don't have money to pay for repair. It's better if company look forward to take this case seriously.

Manish kumar gupta

Hi

I am prashanth living in bangalore. Almost 16 months back i purchased water purifier aquasure xpert ro+uv. And i have taken amc for 2 years.in march 2018 your service engineer has taken to his office for replace the pcb of the machine after that service i am facing lot of issues with this purifier. I am here by attaching all service request slip and amc documents. I am not able to use the same. I am not at all interest with...

I purchased two vacuum cleaners of eureka forbes. One in november 17 and second one last month. I need to buy second one as a replacement since accessories were broken and not supplied to me in time. Now second one wd x2, stopped working and do not suck the dust. Motor keeps running. I complained thrice in last 15 days but no body turned up to attend and every time i receive an sms that issue is resolved which is a bluff. I spoke to customer care yesterday also i was told ill get a call in 20 minutes but no call even after 24 hours.

With my expedience i strongly advice don't purchase any product of eureka forbes since their quality of both product and customer care has gone to dogs. I have proof to substantiate my complaints both audio recordings and sms which i'm likely to publicise in social media if my complaint is not addressed immediately.

I have purchased aquaguard magna through online payment. During the time of purchase your sales executive promised me of giving two water bottles + one watch. I got watch but didn't get water bottles. Its already more than 3 months now he's not responding. Sales executive name is santhosh mu id 9070449. Pls don't promise that ur company can't full fill.

Dear sir,

I am an ex warrior who served the country for 20 years in indian air force and now and presently working in state bank of india k. S. E. B admin complex branch at pattom, trivandrum, kerala. I was looking for a vacuum cleaner which is robust and reliable at working. I have got good experience while using your eureka forbes vacuum cleaner while we are using it in currency chest for removing dust. It was working for hours marvellously well with out any problem (Euroclean star). For last 10 years i have only good experience with your product.

So when my home vacuum cleaner (Other company) gone bad i was not having any second idea but to purchase only eureka forbes vacuum cleaner. So did tried to different phone number available at trivandrum for two days before the purchase. But no one picked up the phone.

At last i went oxygen shop at pattom, trivandrum and purchased eureka forbes vacuum cleaner treandy steel model which costed me rs 7100/-. At the purchase itself i was not fully satisfied with performance of the machine. However the better machine available there, i had chosen.

After reaching home i found that the machine is getting heated up very fast and its suction/ blowing power is far behind my expectation. Yesterday itself i informed the oxygen shop at about it's poor performance and my need to change the machine. But they are showing their inability of take back the machine. But the machine is of no use and my requirement is that the machine is to be exchanged with high performing one. (Eureka forbes gfcdecstr00000 euroclean star 1100w vacuum cleaner or euroclean iclean). I am ready to pay the difference in cost amount including the transportation charges if any.

With regards

Biju k george
Veteran sergeant
Indian air force
[protected]@yahoo.com mob [protected]

Reference no — efl0130099

I am writing to share my story of health after drinking water processed through the brand eureka forbes water filter.

I had purchased fantastic brand eureka forbes aqua guard dr magna water filter 6 months back which is posing severe problems since the day of installation, the dealer from whom i purchased it is also very reluctant and provides poor services unable to tag the problem till now. Customer care doesn’t show interest in helping or resolving, they have the standard answer, will arrange the call back for the concern team. Service team took almost 45 days to replace the faulty machine after multiple follow ups. You know what service station is next to my place and the response is amazing. They will be seating idle, but never receive the call which is next to them. After the wait, i was so happy the fantastic machine was replaced, it was like winning the war with eureka forbes. But my happy didn’t last for long the result was same.

The replaced machine worked well for some days, later the water started tasting pathetic. I started having a lot of burning in my throat, abdomen pain and discomfort. Also, a terrible metallic taste in my mouth.
Extreme gastrointestinal illness - i almost never post reviews but my experience is so extreme i feel compelled to share it in the hope of helping others. This product is not safe by any means. Regarding this model bangalore, belgaum, almost all karnataka technician are aware, most of these models comes up with manufacture defect. However, yet eureka forbes promoting these models instead rollback.

Since the day, i have been complaining to the customer care on the same, belgaum service center, somehow close the complaint case by mentioning customer is out of town, not responding etc. When customer care tries to reach belgaum center, they escape saying there is audit going on, need some time to attend customer site. After so many efforts finally, belgaum service guy turns up, he didn’t give much efforts for the investigation of the issue, straight away told all the filters are defected, need to be replaced, pay us 5500 for amc, will replace all the filter which doesn’t fall under warranty, also micro chip of the machine, which is known issue with these models. I tried to escalate the issue to the area manager the person called santosh, he turned out to be blunder, he doesn’t know how to talk to customer, instead understating the situation, started educating me capacity of the filter. When i asked to prove, how come the filters are defected by consumption, he raised his voice. You know what eureka water filter states india`s no 1 water filter, but filters never last more the 6 months for consuming of 2 persons, per day 3 liters. The sales guys advertise 6000 liters capacity of the filters and fool customer, i[censored] calculate 6000 liters/ 365 days. Per day it would be 16.2 liters approx. Yet eureka forbes filters don’t last more than 6 months for nominal drinking of the water.

This fantastic machine, which i paid 20k, has annoying feature error indication alarm, till date never alerted, yet service guy is advising, the filters need to be replaced. Wow, i really need to appreciate technical skill of eureka forbes authorized service center.

Eureka forbes aqua guard water filter is waste of money, i dont recommend any one you will be doing to buy eureka forbes water filters, there are many good brands in a market.

In the thick of summers it is very difficult to survive in this situation. Please help me and get machine replaced by a new one, or arrange for the refund, which is the only fit solution as per me

Hi team,

I have been a consumer of eureka forbes aquaguard for the past 13 yrs. It was going smooth all these years. But this time on 29th august 2018, i called up your customer care number and spoke to your executive for renewal of my amc and services. Same day i get a call from a fellow from aquaguard saying that the engineer would come on friday (31st aug) and i fixed a time of 10 am for his visit.
Next day a guy name fakruddin (Don’t know if it’s his real name) mobile [protected]@‭ +91 [protected]‬ came and didn’t carry his id card saying aquarguard has outsourced my case to a company named global enterprises and gave a receipt of it. He did the servicing and replacement of membrane, carbon and sademade (That what he wrote... Not sure what was that) and took ₹4950 cash from me saying that they stopped taking cheque as few chequers got bounced and company doesn’t accept cheques anymore. After he left a leakage started from behind the machine. I called him but he didn’t turn up. This time i again called the customer care and logged a complaint of leakage and they sent me a guys who was genuinely from aquaguard and he confirmed that someone has come and duped me with local installation and faulty amc wherein they will never turnup for services. Moreover the office number of global enterprises shared by fakruddin is constantly switched off.
I have one question to ask eureka forbes as how does these scrupulous guys get my details. There are loopholes in your system where customer information are leakage to these agencies and fellows who are in hunt of looting people.
I want eureka forbes to look into these matter so that so more customer gets duped in future and refund my money or provide me a 1 yr amc in leu of my loss.

I can provide the copy of the amc given by fakruddin for reference.

Waiting for a positive action.

Regards,
Bedayetree

Hai, i have raised a complaint for servicing of my vacuum cleaner on August 31st, till today i have been calling the customer care daily the response get " sorry for the inconvenience mam, we shall take this on priority and dens a technician tomorrow" that tomorrow is never come from last one week, when i pt my ticket no, it says it is no longer valid m when i ask for escalation customer care executive (Mr Majib) says Escalation lines are busy and we will arrange a call back . ridiculous response from eureka Forbes - My complain no received in SMS is - [protected].

We purchased Dr. Aquaguard just 2 months back and observed that water was not filling up. We called up the Executive. He sent an Engineer who said Motherboard is gone. We called him multiple times to follow up on the issue. But no response from him. We decided to escalate on it and called the Customer care where the SR was registered and closed though the issue was not resolved.

I found the online complaint URL
https://www.eurekaforbes.com/escalate-service-request...

Greetings to you. My name is Daniel Dhayanithi. I am the Pastor of Beroyah Prayer House (Church), Mayiladuthurai. Recently i have ordered six cc tv cameras from your company. Also i have purchased a vaccum cleaner from your company last December through which i gained whopping trust upon the quality products you offer from your company(Customer ID for Vaccum cleaner : [protected]). But i regret to inform that due to the following reasons i am completely displeased with the quality of products and services your company offers :

1. A representative from your company, Puducherry visited our church on 07.07.2018 and the received the cheque for our order placed. The same cheque was encashed on 11.07.2018. After that representative did not even pick our phone calls for 20 days. Poor response.

2. No proper guidance and information about the installation and wiring set up was given by your representative which to be done in prior for the installation of cameras.

3. A service engineer came from your company who delivered us with two cameras and one hard disk instead of delivering six cameras on 27.07.2018. Partial delivery even after making full payment of the order placed.

4. Service engineer blamed us for the poor direction given by your company representative for wiring set up in our church premises on 04.08.2018. When the customer is unaware of the product knowledge, how come service engineer can blame customers instead of directing us. Representative and service provider did not come together even a single time. Poor response to our phone calls and a very long delay in installation of cc tv cameras.

5. Service engineer told us that what we have purchased is a poor quality camera and we need to buy better quality cameras from your company if we want to avoid blur image and waves in the video figures of the newly installed cameras.

6. If the representative have told us to do cancel this order and place a new order for a better quality cc tv cameras we would have did that. Why didn`t the representative guide us to purchase a better quality cameras of your company when we asked for suggestion? And how come the service engineer can discourage us for the currently purchased quality cc tv cameras from your company.

7.When the service engineer came hear on 04.08.2018, We asked to bring another one camera put a new place;but still we haven`t received any reply.

8. It has been 2 months we paid for our order placed but we did not receive bill and customer id for our order.

Kindly take notice of our regret to inform complaints of services and products rendered by your representative and service engineer on behalf of your company to us as customers, before we proceed for any further legal proceedings.

It is not only that we complain out of infuriate experience but also it is our duty as customers to give you honest feedback.

We are awaiting for your response.

Thank you.

Yours sincerely,
D.Daniel Dhayanithi,
Pastor,
Beroyah Prayer House,
Mayiladuthurai.

Sir,
Since i am a customer o[censored]r company aquaguard for less than 1 year, i feel that i am trapped, cheated, & mentally harassed by ur service executives. I bought magma ro+w nxt origa on 17th oct 2017. But a few days ago, it stopped functioning & the red light blinked as a result of which i reported the matter to the customer care on 3rd of sept 2018. My service request no. Is [protected]. The same day ur service executive amit samantaray turned up but he was unable to fix the problem & left. From that day i am continuously calling ur call centre but till now nothing has been done.
I think by now u might be able to imagine my state of mind and the problems i am facing till date.
So sir, as in a senior position please tk appropriate steps so that people having faith on your big brand aquaguard need not to be dissapointed like this.
Thanks

It my experience with this company product and hope those would like to purchase the product from this company will think before purchasing.
I purchased the product from eurekaforbes web site - dr. Aquaguard water purifiers.
Its 4 times got repaired with 7 months and from the day one i purchased, product is not working correctly

Order id : #[protected]
Ship to party customer id : [protected]
Sold to party customer id:[protected]
Order date :
[protected]

With in 7 months, 4 time repaired and quality of the water keep changing.

How can i trust your product and how can i trust that it will not give me any problem after repairing 5th time with in 7 months.

My warranty get over in 3 months and your company is going to charge me for each visit and repair after 3 months.

Its not about advisement about product and company should think of customer also...
Now its not working and service team say contact sales team and sales team says contact service team.

04.09.18

This is with regard to my water purifier aquaflow which is under your service contract
Contract receipt no — 0043010
Receipt no — 0021682
Customer code [protected]
Contract renewal date 11.06.18

When we renewed the contract the purfier was in perfect condition. After the service the purifier has been giving us a lot of problems. First after the technitian serviced it the purifier started leaking. After he solved it again in two days it started leaking. After reapeted phone calls the technitian came and then said the chamber needs to be replaced. After replacing the chamber also the problem was not solved. Then the circuit went off. Then when the technitian got my unit back the switches were not working. He said i would have to use the purifier this way only. But again after a couple of days it stopped working. Now the status is its not working and the technitian says the circuit has gone and it will take some time to get the purifier fixed. Its been more than 2months that the purifier is giving some or the other problem. A service contact is signed so we can maintain our instrument but here my unit has got spoilt instead of you people maintaining it. The person who come to repair it is
Mr. Vaibhav from (Contact no [protected])
102 ivory terrace
Alkapuri - vadodara - gujarat
I request you to look into the matter at the earliest