Eureka Forbes Complaints & Reviews

The water purifier stopped working and service executive informs us that the candle needs to be replaced. The product is only 4 months old and its strange. Also although the product is new as in 4 months old and under warranty they are saying that the candles which cost rs 4, 500 is not covered and only service is covered under warranty. This seems like cheating the consumer by saying the product is under warranty and yet the parts are not covered. Also its been only 4 months and since we use municipal water, there is no way that the parts get damaged. Please help in protecting our interests from such kind of cheating and fraud.

This is in continuation with my last complaint raised against eureka forbes ro enhance. I had my problem resolved in 18-july-2018. Complain was raised below website
https://www.consumercomplaints.in/eureka-forbes-regarding-pump-failure-in-eureka...⇄
Now again a new trouble arising, equipment does not power on.
The equipment was bought from vasanth co north usman road on 06-june-2018. This is my third equipment of aqua products. I had not been troubled by any of the other two equipment as much as this ro enhance.
This is giving a poor customer experience about ro product.in my previous complaint, i had raised a concern for product and asked for replacement, but it was managed with some minor tweak. But this is not going to work in long run. I have receiving trouble again and again on this new product. Please replace the product as this piece appears to have major manufacturing defect, with minor tweak it may work but every month or 2, i do not want to be troubled again and again.

I purchased dr. Aquagaurd, magna 11 months back,... Till now i didnt get any free service or cleaning suggestion, since one month my water purifier is not working but service not providing, many complaints given to costomer care, eventhough till now no technician has come for service,... After 5th time complaint, one technician called and asked for warrenty, i clarified that it is still in warrenty, then he replied as not interested to give service...

I purchased aquagaurd from online from a sales representative devaraju, 8th mile, bangalore... Whenever i called immediately he came and installed the purifier, he collected on demand more than 1500 as original price... One year service free he said. But till now no one has come to clean or for service. From one month its not working, i gave many complaints to costomer care but till now they didnt send anybody,... For every complaint they wil start with your mobile number is not registered with us, from fun is the same number i gave complaints till now 6 times, i recieved the acknowledge messages from them. What i feel is i wasted 20 thousand rupees for such an worst product,... Till now i didnt get even one free service also. How can i get my money back from the company, this cheating should not be faced by anybody...

Dear team,

This is ayush srivastava, from dist - baran, rajasthan. This is to inform you that since last 15 days i am facing leakage problem from outer filter casing. So many times, i call your service provider who is responsible for service in my area. He always confirmed for his visit, but by the end of day never come.
At time of compliant he asked for history of all internal filters replacement.
I told him that few months back all filters are replaced.
Then he was upset, and told ok sir i will sent any body. But unfortunately, 15 days completed, no one visit for services... Why he is forcing me to replace all filters, whose charges of rs. 2500/-...
I am sorry to say, but now in future i never sustain/believe with your product and also i may visit for judiciary.

Regards,
Ayush srivastava
[protected]

I pankaj kumar pattanayak, bhuabneswar, odisha customer id [protected]
Recently purchase a new dr aquaguard machine ag, exchange of my old classic machine, through your sales person adarsa lenka, before purchase a machine he commitment with me he will give a cover of the machine on foc, but after instalation of the machine he is not yer give the cover, for this matter i have call to him so many times but, he is always playing with me today tomorrow. Also my amc of old machine to be trf to my new machine, as per his advice, but i have not yet receive the letter from from you,
Now i decide to stop pmt. Of the chq, which ihave given to him on dt30.09.18, & kindly take your machine & refund my adv cash rs 1000/- with old machine & amc coly which was taken by adarsa lenka, i will purchase kent aquaguard immediately

Hi,
I purchased a eureka forbes water purifier from vijay sales on 24th sept 2018 however after repeated reminders i have not yet received the 2nd free service…
After waiting for a proactive response from the service center that the technician would come for the 2nd service understanding the fact that my details are already in the database of the company as the demo request was already logged by the dealer i called up the eureka forbes customer care on the 26th sept 2018 & logged a service request # 100181 however was informed that the product is 2 days out of warranted… when asked why does the technician doesn’t come automatically, the rude agent mr. Yogesh pande replied that the customer has to take the unwanted initiative to remind the service centre about the due service & later he also denied to allow a customer to escalate a verbal complaint to a manager…
A day later on the 27th sept 2018 i received a call from a eureka forbes agent by the name of sonal who explained all the possible tariffs for the renewal contract… i informed the same that my 2nd service is due & was assured that the technician will come the same day however i am still waiting for my 2nd free service….
The question is why a company like eureka forbes can’t send the technician proactively for the free services when they can send end no. Of sms & also call the customer for renewal contract after the due date of the service has passed or the company is only interested in increasing their sales numbers without even providing good service to their customers….
I want my 2nd free service done…

Eureka forbes team,

Bought euro clean iclean product on[protected] in pondicherry from your sales person devadoss. E (Code# 9094907, mobile # [protected]) with a promise from him that invoice will be provided within 3 days (Including weekends). But even after continuous phone calls and multiple follows, he is yet to give me invoice. He continuous with his false commitments and not a man of his words.

Highly disappointed with your sales persons irresponsible behavior and attitude to customers

Very difficult for me to recommend eureka forbes product to my friends network.

Customer id ;- [protected]

This is dr shiwani with [protected] phone no. Conplaint no. Cmpl226986.. I got serviced my aquasure on 26/09/18 charging rs2400 with filter changed. Since then water is not clean. I again filed a complaint as per manager technician will come on 3, 4th october.. Sir i have been drinking water boiling since so many days.. Very bad servicing provided plus they misguided that they will attend today itself and said kr lo local waale se theek is complaint to cancel kr dun with number [protected]. There was no use dealing with company customer service. It was worst experience.. Kindly look into matter and provide service.. I don’t trust local dealing shops.. Action should be taken agains manager.

Hi,

I am follow-up for last 5 days for payment but till payment not credited in my account.

Pls find below 2 request raise for issue.

[protected] & [protected]

Pls process my payment on priority & confirm.
Also not ashish patel who is coming at my home for sale of product not pick up my phone from last 5 days. My contact no. [protected], , , , , , , ,

I made a purchase of eureka forbes trendy steel vacuum cleaner from their website i. E www.eurekaforbes.com on 20th august 2018 which delivered to me on 23rd august 2018.
As soon as it delivered, we unboxed it and switched on and came to know that its not working. Very next day i called on customer service no. [protected] and informed them so they sent service engineer on same day. He confirmed that its a defective and asked us to call on online service costumer care.
So i called on 24th august on [protected] and informed them they asked me fill online requisition for replacement and i did that and i have been told that i ill get replacement in 5 working days. On 30th august i again called and asked for replacement and cse told me that it will take 15 to 20 working days so i asked cse to put refund request instead replacement. He told me that reverse pick up will be done in 5 working days and then your refund will initiate. Pick up person came to given address and went empty hand back saying its a big box that he can not carry it on bike. So he will ask in his department to send a person with tempo. I awaited for 2 days and again call on customer care and informed them to initiate reverse pick asap. Again a pick up person came and saw parcel and went back saying he will come with a tempo by evening. I awaited till evening and called on no. From which pick up boy called me. After several tries he didn't answer my call so i called customer care and informed and she assured me that reverse pick up will be done on monday. At last they took away defective piece on 11 the sept 2018 and again i began struggle for my money. I called to customer care several times and they keep on giving false commitment by today or tomorrow/ by next week i will get my money back. But their today and tomorrow never come. Still struggling for my own money.
Its a worst experience of buying product from unsafe website.

How can you guys even ask for a feedback when no one visited for servicing?

I swear this is the last product i am buying of eureka forbes. And i am dropping an email to your manager or complaint board/fraud cases of india.

Same thing happened with me. After a man visited for servicing, suddenly our water purifier started getting leaked and water taste changed completely. And then after a man without complaint came and started selling their pathetic contract of 7000rs for 2 years and said that the machine will completely get replaced. Even started telling the problems without even touching the aquaguard.. Wow!

Even i called up my private servicing agency who told me the actual problem with is very minor but you guys don't want to do it right because of your # contract.

This is worth listening, how can a man suddenly comes and say it's a 500 tds water when a person before him said its only 30 tds water.

If even your manager didn't take any action, i will sue you and the things you are doing at even higher level.

They sold machines only, but if any problem in machine or anyother they could not give service even dont receive call, most 3rd class service, no one came after 6 months service, i referance 6 people already 4 people bought but everybody complaint that service of EUREKA FORBES is very bad, I mailed in company but they are blind they have no record of your purchase.

I ordered an aquaguard RO installed on Sunday 2 day before.

The blue pipe is throwing away water continuously in spite of 07 litre tank being full.
The technician told some coil needs to be replaced.

Pls tell me how come in 2 days coil got damaged? Pls change your dabba aquaguard I don't need this bull ### box. You made me order it online and the part is useless and fake. Flipkart is much better than your site.
Fake people eureka forbes

I have raised a complaint with eureka forbes customer care (In customer care number) [protected] and received sms saying complaint registered (Complaint number-cmpl199882) and one more sms stating our service partnersadiq pasha[protected] will attend complaint shortly. His service person came and told that it is the problem with filter and replaced filter for which i paid rs 3500. After 1 hr the machine stopped working. When i called them they told it problem with motor which require 2500. I got a doubt and called customer care again and they sent a rep who told that the filter replaced is duplicate one. Now eureka forbes saying that i need to pay again for filter and service sine the person visited is not their employee. If the person is not theit employee how did he come when i called customer care and how did i get the message. Request your help to resolve my problem. Thanks priya mob[protected]

I have raised a complaint with eureka forbes customer care (In customer care number) [protected] and received sms saying complaint registered (Complaint number-cmpl199882) and one more sms stating our service partnersadiq pasha[protected] will attend complaint shortly. His service person came and told that it is the problem with filter and replaced filter for which i paid rs 3500. After 1 hr the machine stopped working. When i called them they told it problem with motor which require 2500. I got a doubt and called customer care again and they sent a rep who told that the filter replaced is duplicate one. Now eureka forbes saying that i need to pay again for filter and service sine the person visited is not their employee. If the person is not theit employee how did he come when i called customer care and how did i get the message. Request your help to resolve my problem.

On 19th september 2018, one representative (From andheri, mumbai office) came to my residence for checking the quality of water of my water purifier (Model: aquaguard gold nova). I did not call him for checking. After his checking, when i started the machine, the water purifier stopped working within ~1 minute. Red lamp with beep (With no water) was indicating on the indicator panel. I called the service engineer. The person came next day with another technician. They told that sensor is not working. They admitted that while checking inside the machine, sensor might have got disturbed. They told that it will be rectified. Subsequent to this, nobody was turning up even on repeated request. Even i have contacted the manager of andheri office. Response was very poor. On 24th september 2018, one senior technician confirmed that the motherboard got damaged.
I want the machine to be repaired at the earliest and free of cost with some reasonable guarantee.

I am using Auqaguard from last 15 years and would like to bring to your notice that, services from last one year has deteriorated to such an extent that I am thinking to switch over to other water purifier supplier.
In short I am explaining my concern.
I am facing dust particle coming in aquaguard from more than last 2 months.Initially we thought this is because of water quality, but when it was not rectified we contacted call center and requested visit of technician.
By the way Aquaguard is under AMC.
Apparently filters were changed in March 2018. Same technician visited 5 times and was clueless about the root cause of this problem . Every time he said he corrected the problem but problem still persists. We escalated to service center and requested to send some expert .After sending field coach problem still remains same .
When discussed with Franchise(From Vadgaonsheri) he suggested me to switch over to other model of AQUAGUARD without even checking the root cause and solving the problem and he adamantly said that I have to bear the cost if filter need to be replaced, though it is under AMC.
This Auquaguard has now stopped working as during last visit technician damaged Mother board, fixed with some makeshift arrangement but this has totally stopped working.
Over past 1 year or so, I had very bad experience with franchises in Pune.
I am not able to use pure water as my Aquaguard has stopped working now and I jeopardize my family's health with impure water consumption over the past 2 months.
I would recommend don't go for Aquaguard. They are changed and not anymore offering services like before.
This is a typical case of how customer is being treated by Eureka Forbes with false commitments shown in ads.

Dear mr. Marzin
I am writing this mail hoping that it will catch your attention.
Its a long mail as i have to summarise more than 30 days of my service experience (Or the complete lack of it) with eureka forbes.
It is really shocking that a company which started off in the '80s by directly reaching out to customers to sell their products has 'no time or courtesy' to even reply to customer's emails now even at the highest levels of service escalation.
Also, at all levels there seems to be a lack o[censored]nderstanding of the experience faced by the customer and i see everyone simplifying it to a technical issue / system issue.
Hope you can understand that a 'bad customer experience cannot be resolved through a technical correction alone'
Regds
Prabhakhar
[protected]

My (Bad) experience of buying a eureka forbes security system for my home is as below.

I had finalized my home security system (Intruder alarm and cameras) with eureka forbes on 15th aug’18 with sales managers - mr. Gopinath and mr. Abhishek and paid the entire amount. I had fixed up for installation on 18th aug. The appointment time given by the sales managers was 11.00 am. However, i waited and no one turned up. After a couple of calls, both the sales managers didn’t pick my calls. Later service manager durai called and said he is sending a person. The person (Anandraj) arrived only at 4.30pm. So, i had waited the whole day and had to cancel all my other work.

He installed the system partially and said he will come back on 20th aug (Monday). Meanwhile, the next day, the alarm receivers stuck to the doors fell down twice.

He came on 20th aug (Monday) evening with another person karthik and refixed the system and gave a warranty card, but no bill was given for the total amount paid for components and service charges. He claimed that bill will be sent once they close the installation request in their system. But till date have not received it.

On 21st aug, morning, one camera stopped working, i called anandraj and he came in the evening and fixed it.

On 22nd aug, one door alarm system stopped working. When i called anandraj, he asked me to put it on bypass mode and said that he will attend it next day. However, for the past 2 days, kept giving revised appointments but has not bothered to come.

On 24th aug, i called the helpline and registered a complaint around 12 noon and stated my preferred appointment time as 10.30am for next day (25th aug).

On 25th aug, i waited till 12.30pm, no one came. So, i called the helpline again and they said they will attend to it. I asked for a service escalation, but they said the officers are busy and they will arrange a call back. However, no calls came till 1.30pm from customer service or complaint team.

In summary,

· i have spent rs.65000 for a security system which doesn’t work properly.

· inspite of multiple attempts to complain, the issue is not addressed. Seems that the service standards/ culture is very poor across different departments.

· no appointment time is honored properly. I have had to wait whole days for eureka forbes. This has spoiled my other important work and wasted my time.

· security system not working for a few days doesn’t seem to be an emergency/priority. If service response for such a critical product is so poor, then i think buying this product from eureka forbes is a big risk.

I am completely dissatisfied with the sales and service of eureka forbes as you can see the numerous deficiencies that i have experienced in this whole matter. If this is the service culture, then i am not sure about how we are going to trust the relationship with eureka forbes. Either there has to be a clear shift in standards or i will have to take further steps to compensate my loss in this deal.

The above message was sent to ms. Vinath hegde on 28th aug’18 by courier (Received on 29th aug’18). Post this, i received a call from[protected] on 1st sep’18 at 2.05 pm. I explained the entire issue again to this person, who promised to resolve it. However, till 7th sep’18, there was no response. So, i escalated the issue with the above details to the ombudsman through courier sent on 7th sep’18 (Received on 8th sep’18).

Meanwhile, i received a call from the service technician (Who originally installed it) on 11th sep’18 at 11.05 am. He claimed that it was all his fault and that he is in trouble. Also, on 17th sep’18, one mr. Durai (Regional service head) spoke to me and landed up at my place (Without an appointment). I explained to him the following concerns.

1. Installation appointment was not kept and i was made to wait an entire day. Even then the installation was not done properly and one zone is still not working (More than 30 days now).

2. Alarm system not working in one zone – multiple complaints at all levels were done (Call centre, customer care, customer care head (Ms. Vinath hedge), ombudsman (Ms. Asha idnani). No response or reply or resolution at any level

3. Sales and service managers don’t even bother to attend my calls. Their job seems to be over once the money is paid.

4. No invoice given for the amount paid. Mr. Durai said he will get it organized the next day, but still haven’t received it.

5. I informed mr. Durai that i was more concerned by the lack of response and apathy from the senior management of eureka forbes (Who didn’t even bother to reply to my complaints) and so i would need a letter/email from them addressing my concerns and ensuring that such service lapses will not happen in the future. Having bought a lifetime product, i am seriously worried about future service on this product. No response on this matter till date.

To all this he replied that my letter to the ombudsman was routed back to him. This is absolutely not right. When i escalate and write to a senior person, i am doing so because of a concern at the junior level. If they don’t bother to reply back to me directly and route it back to same point where the issue is, i don’t think this escalation system respects customer’s concerns.

The request is raised since 14th and issue is not yet resolved. 3 Technicians have visited but no one could diagnose correct fault. Even damaged my machine with their trials. Email id is useless as no one responds there. Escalation site does not work. Customer care guys and local support teams are working in connivance. Requesting to please look into this issue urgently.