Eureka Forbes Complaints & Reviews

I have horrible experience with EUREKA FORBES dr aqua Guard megna machine i purchased this machine in October 2017 with the trust of eureka forbes but with in month machine created the problem and after resolving the problem I got the same problem around 20-25 times till date. i trust on eureka forbes but not happy with the machine. kindly replace it.

The vaccum cleaner i purchased is not functioning properly as the attachment comes out whenever I try cleaning the things. I am really not convinced with the product as the attachment comes out in ni time. I really need an answer for the same as I am not able to use the product at all. I have wasted my money in purchasing it but I will surely not advise any one else to go for it.
Regards,
Khushboo Jaiswal
[protected]

This was regarding the installation purchase of eureka forbes aquaguard enhance ro+ at vasant corporation north usman road chennai for Rs 13000 which was hard earned money on 7- June-2018 after taking half day leave from work(worst experience) and installation was made at pudupakkam on 23-June-2018 by vairam home care adambakkam velachary. Today morning(07-July-2018) onwards, I started receiving knocking sound from the product and it does not work any more.
I had immediately checked for tap outlet and water was flowing properly and then tried to troubleshoot the product using the user guide but non of them worked. I had bought with virtue of good faith on eureka products as I had purchased 2 other aqua purifier previously at different locations. It was unfortunate that I had invited trouble for myself by buying this product as in 15 days of installation of the product, I started receiving trouble and most important point to communicate was that I was not happy with the service provided by your franchise during installation.
Even though, the product is in warranty period for duration of 1year, I suspect that it will work for one year or not. Please send your company representative for repair not franchise.
Advise to Eureka Forbes, please take efforts in serving your customer better and resolve the issue at the earliest.

I directly purchased Dr Aquaguard Intelligenz from Eureka Forbes Website. The Cost of the equipment is INR 29990/-. The Eureka Forbes personnel who came for the demo took the order and I had provided him the full GSTIN Details. Inspite of that the Invoice Received had Everything Wrong Except GST Details. Further, within 7 Days as per Ongoing Offer a Wrist Watch was Suppose to be Delivered.

I lodged the complaint Twice with Eureka Forbes Help Line for the above 2 listed issue Below is the situation:

1. The Modified Invoice Send to us (via Courier) Two Times Invoice for Wrong Equipment (Aquaguard Reviva RO+UV) with Invoice Value of INR16090/-, whereas the device purchased is Dr Aquaguard Intelligenz with value of INR 29990/-

2. The Wrist Watch as per the Offer Till Date Not Received. Kindly note we are eligible for the offer as we have made online payment.

I am sick of contacting Aquaguard Help Line Again on this.

Sincerely,
Anupam

I have giving payment for 2 yr, AMC, But not get services they are asking money for service and filter repairing . Not sure Very Worst service in AMC
for changing every things they asking money, not sure Why I am taking AMC on Eureka Forbes, If you complain on local manger Sunil, looks like he also involving in this, not sure Worst service and Worst Company.

Myself Sumit Roy phone number [protected], I purchased the above DR Aquaguard product one week ago and now it's having some noise,
multiple time I called to the executive and service guys but they didn't respond, even nobody has come to me for QA test,
At the time of the demo and purchasing the product they called me several times to buy it and right now they have just vanished.

I am not satisfied with the service of DR Aqua guard, completely un professional.

I had lodged a complaint on 8.6.18 regarding auto refill not working in aqua guard magna and i had got a reply from eureka forbes on consumer complaints that they will fix the issue. The technician has visited twice and changed the sensor yet the problem persists. I have repeatedly informed the customer care to send a senior technician but it seems there is no follow up on the complaints lodged and Eureka forbes is aiming at just sales with its advertisements and not service.
Technician : Mr Chandra
mob no of technician :[protected]
I have complained to area manager of Hubli Mr sarvanan with mob no:[protected].
I have even sent a message to Ms Kavita Gandhi(AVP finance of Eureka forbes) on linked in.

Such a big brand needs some credibility, they can replace the unit in case there is a manufacturing defect. Harassing the customer for his belief in the brand is unpardonable.

Mob:[protected]

I bought Eureka Forbes Aqua guard (model Superb) in March 2018, last week my dad got it serviced. The service person did not provide the service slip for the work. The Aqua guard is showing blinking of green light (which as per internet search means that filter is blocked and water is impure). I am calling the respective agencies from last week regularly and they are either not responding or when I call from different number they say that they would be sending a person who never has never come to our home. I am being forced to buy water from outside as the water from the Aqua guard taste saline and is not drinkable.
I have been in contact with Tripti - [protected].
Further, I several times tried to contact on the customer care no. - [protected]
My number is [protected]

Dear sir,
I am rakesh kumar from military hospital, jhansi. I have annual contract to your firm (Address of eureka forbes at jhasni - samad enterprises 7/3, banker coloy shivpuri road, nandanpura, jhansi, u. P. Contact no [protected] & [protected]) form march 2018 to march 2019 at eureka forbes, jhansi.
My complain following are :-

(A) why our hospital amc not show online (May be, your jhansi branch not send to you complete contract details, due to corruption)
(B) if you required our hospital amc contract receipt, please info me, i will also send to you.
(C) what is above mentioned eureka forbes jhansi branch is your branch?
(D) your local service provider (Branch head and worker) is very poor, i have also called more time but he says i will come tomorrow but him tomorrow not come yet.

Sir,
I hope to you for justice of my organization and please send me my complaint status at earliest.

Thanks

Complain nos [protected] dt 29.6.18

The above machine was purchased last year, at present it is under warranty.
After the visit by your technician the machine requires a part change which is cover under warranty, till date there is no feed back from the concerned dept when the same will be replaced, it shows lack of cordination and willngness to change the part when under warranty.
Today is 9th day after the complain and still no solution.

Kindly advice is it possible for you to change the part under warranty or it is just a sales gimmick to sale the machine

I have purchased a vacuum cleaner (Eureka forbes model trandy neno) on 17 oct 2017. Due to poor quality of material its locking nob was broken. Later its motor burned out. I have complained on customer care more than 10 times but no one has come even for visit. The product is unservicable since beginning and warranty period is getting spoiled. Eureka forbes is not at all helping.

As i have taken amc services for two years of rs. 8100.00 from aquagauard for my aquagauard reviva,
From last 9 month i called aquagaurd customer care executive for amc service, and every time executive tells same thing that aquagaurd person will come within 2 days but till now no one came to my address and my address already updated but in every call that want my address and again nobody come for services, for reference last service no. Is[protected] for amc services, after that i regularly call calls aquagaurd costmer care more than 10 times & every time executive tell services will do within 2 days by aquagauad technician.
But till now i waiting for aquagauard executive or technician when they visit to my home for services.
If aquagaurd eureka not able to do amc services so why they waste customer money & making customer fool.

Ms. Deepa,

Its been a 2 weeks and till date no response from the service engineer team from tambaram chennai. All false commitment to get the issue solved. We are suffering from the service issue of eureka forbes and the response is very poor. They and your entire team has become dumb and deaf to give service to the customer, whereby we are suffering since 20th june till date.

Ashok manager of the centre has never called back nor has the courtesy to inform the customer what's the status of the issue. I've been following it up and till date make 5 complaint calls (Check with your records) sent mail to you 5 times (Check in your inbox) and you send the same per text response the 'service request would be resolved in next 2 working days'. It has become a night mare for me to use your product in future if you continue to give such services to the customer.

Better change or cancel the service centre which is not in a position to give services to the customers in time.

Regards,
Arun

I m 5years old customer of aquaguard
Wen i bought there was service center after one year there is no service. Center
Today i checked water is very smelly n mud like small particle floating from it, its
Totally shameful such brand working such way we all member suffering loosemotion
I need urgent service
There is no service. Agent
Plz do earliest

Dear sir,
I had registered a complaint on 22.06.2018 regarding my aquaguard. Red light is blinking but water is not comming out.

I am following up almost everyday but no body has reported yet. Kindly look into the matter. Complain no-[protected].

Thanks
Sreemanta karmakar
Nimpura, deewanmaro,
Near [censored]ala mandir,
Kharagpur
Ph-[protected]

Myself garvita bhatnagar bought a vacuum cleaner model bravo from eureka forbes in the end of may and since then the product is not working, it gets abnormally heated and trips just after 5 minutes, i made several complaints on the customer care and everytime they assure me for technician visit within 2 working days and today one month has passed and i have not been given any solution, none of the technician visited and my money has been totally wasted... These people have cheated me and i want refund of my amount.

I bought dr. Aquaguard magna nxt model in september 2017.
Now from 15-june-2018 onwards we are facing problem with product (Red light blinking).
After that i have raised service request and technician told it was problem with board and after one week another technician came and told its a filter problem and needs to be replaced...
We are of 3 members family and uses this water only for drinking and not for any other purpose like cooking etc.. How the filters gets damaged with in 9 months??? This looks to be they are not at all maintaining quality and giving us some defect and less quality filters..
For last 15 days we are requesting technician to resolve it but no proper response from them..
From this forum we are requesting it to be addressed and should replace the product...

Service request number: [protected]

Thanks,
Naveen

Bogus service requests are being raised under my name and your agents are automatically closing it. I am getting sms almost twice in a week of service request being raised. But i have not raised them. Please escalate this issue.
Our agents are logging fake service requests every month under my phone number and are automatically closing it.
This is a scam under my phone number in which they are trying to take money from your company.
Request you to please look into this as i am getting many sms that i have logged service requests.
Example of few service request logged under my name:[protected] and [protected]
I have not raised above service requests, they are all bogus. Raising such complaints simply by your agents is bad for your company itself.
Please escalate this to your management.
If not, i will have to escalate this.

Dear sir, i had been using aqua guard water filter for the last 10 yrs & its performance was fine. I purchased your new appliance magna about ago. Since then we are in trouble. It works satisfactorily for about a week after repair it stops working again. No body is giving correct reply for its serviceability. I am of the opinion that defective piece was installed in my house & your local co. Is trying to hide the fact. Erroneously i deposited 2 years amc amt. Cust. Code no [protected] may be referred keeping in view earlier aqua guard filter. I will request you to look in to the matter personally & do the needful. I hope you will not allow me to knock the door of consumer forums. Yours faithfully nishant khandelwal add-83/100 juhi, b/m market, param purwa, govind nagar, kanpur

I bought crystal water purifier, within one year of 3 FREE service nobody turn's up, for AMC ( Annual service contract ) suddenly company call me up for AMC / to make some money from customer .I purchased AMC for water security purpose, after word's on AMC 1st my official logged call my purifier got service by local person, my complaint was given to local personal by the Authorized Aqua Gaurd Service center ( Hita Service Pune ), that guy replace duplicte cartridge & carbon candle with taken some amt.from me. When i ask for receipt of payment, he said he will provide me later. After word's when i chased to aquagaurd abt my complaint, then i got shocked my official complaint was attend by outsider person. after so many followup the concern persona came & replace original parts, on 2nd AMC again, i had to take so many followup with Aquagaurd guy's for servicing my water purifier,
no proper communication, and once after service, when i saw one water pipe was twisted, i ask to tech. person why it was kept like that, he told me it's just like that, so i again keep water pipe in normal way, then he Told me that there is ANTITRACK water bottal box which is broken by somebody, due to that he twist that water pipe, , when i force him to replace that box, he told me to re launch again the complaint, again so many followup when nobody turn up, i straight way VISIT to AQUAGAURD corporate Office near koregaon park pune, Maharashtra & show my True ANGER, then the ASM ( Area Service Manager ) to whom i already spoken 4th time, assure me that within 2day's he will replace that water box, he done that but replace with old box not with New box.