Eureka Forbes Complaints & Reviews

As i have taken amc services for two years of rs. 8100.00 from aquagauard for my aquagauard reviva,
From last 9 month i called aquagaurd customer care executive for amc service, and every time executive tells same thing that aquagaurd person will come within 2 days but till now no one came to my address and my address already updated but in every call that want my address and again nobody come for services, for reference last service no. Is[protected] for amc services, after that i regularly call calls aquagaurd costmer care more than 10 times & every time executive tell services will do within 2 days by aquagauad technician.
But till now i waiting for aquagauard executive or technician when they visit to my home for services.
If aquagaurd eureka not able to do amc services so why they waste customer money & making customer fool.

Ms. Deepa,

Its been a 2 weeks and till date no response from the service engineer team from tambaram chennai. All false commitment to get the issue solved. We are suffering from the service issue of eureka forbes and the response is very poor. They and your entire team has become dumb and deaf to give service to the customer, whereby we are suffering since 20th june till date.

Ashok manager of the centre has never called back nor has the courtesy to inform the customer what's the status of the issue. I've been following it up and till date make 5 complaint calls (Check with your records) sent mail to you 5 times (Check in your inbox) and you send the same per text response the 'service request would be resolved in next 2 working days'. It has become a night mare for me to use your product in future if you continue to give such services to the customer.

Better change or cancel the service centre which is not in a position to give services to the customers in time.

Regards,
Arun

I m 5years old customer of aquaguard
Wen i bought there was service center after one year there is no service. Center
Today i checked water is very smelly n mud like small particle floating from it, its
Totally shameful such brand working such way we all member suffering loosemotion
I need urgent service
There is no service. Agent
Plz do earliest

Dear sir,
I had registered a complaint on 22.06.2018 regarding my aquaguard. Red light is blinking but water is not comming out.

I am following up almost everyday but no body has reported yet. Kindly look into the matter. Complain no-[protected].

Thanks
Sreemanta karmakar
Nimpura, deewanmaro,
Near [censored]ala mandir,
Kharagpur
Ph-[protected]

Myself garvita bhatnagar bought a vacuum cleaner model bravo from eureka forbes in the end of may and since then the product is not working, it gets abnormally heated and trips just after 5 minutes, i made several complaints on the customer care and everytime they assure me for technician visit within 2 working days and today one month has passed and i have not been given any solution, none of the technician visited and my money has been totally wasted... These people have cheated me and i want refund of my amount.

I bought dr. Aquaguard magna nxt model in september 2017.
Now from 15-june-2018 onwards we are facing problem with product (Red light blinking).
After that i have raised service request and technician told it was problem with board and after one week another technician came and told its a filter problem and needs to be replaced...
We are of 3 members family and uses this water only for drinking and not for any other purpose like cooking etc.. How the filters gets damaged with in 9 months??? This looks to be they are not at all maintaining quality and giving us some defect and less quality filters..
For last 15 days we are requesting technician to resolve it but no proper response from them..
From this forum we are requesting it to be addressed and should replace the product...

Service request number: [protected]

Thanks,
Naveen

Bogus service requests are being raised under my name and your agents are automatically closing it. I am getting sms almost twice in a week of service request being raised. But i have not raised them. Please escalate this issue.
Our agents are logging fake service requests every month under my phone number and are automatically closing it.
This is a scam under my phone number in which they are trying to take money from your company.
Request you to please look into this as i am getting many sms that i have logged service requests.
Example of few service request logged under my name:[protected] and [protected]
I have not raised above service requests, they are all bogus. Raising such complaints simply by your agents is bad for your company itself.
Please escalate this to your management.
If not, i will have to escalate this.

Dear sir, i had been using aqua guard water filter for the last 10 yrs & its performance was fine. I purchased your new appliance magna about ago. Since then we are in trouble. It works satisfactorily for about a week after repair it stops working again. No body is giving correct reply for its serviceability. I am of the opinion that defective piece was installed in my house & your local co. Is trying to hide the fact. Erroneously i deposited 2 years amc amt. Cust. Code no [protected] may be referred keeping in view earlier aqua guard filter. I will request you to look in to the matter personally & do the needful. I hope you will not allow me to knock the door of consumer forums. Yours faithfully nishant khandelwal add-83/100 juhi, b/m market, param purwa, govind nagar, kanpur

I bought crystal water purifier, within one year of 3 FREE service nobody turn's up, for AMC ( Annual service contract ) suddenly company call me up for AMC / to make some money from customer .I purchased AMC for water security purpose, after word's on AMC 1st my official logged call my purifier got service by local person, my complaint was given to local personal by the Authorized Aqua Gaurd Service center ( Hita Service Pune ), that guy replace duplicte cartridge & carbon candle with taken some amt.from me. When i ask for receipt of payment, he said he will provide me later. After word's when i chased to aquagaurd abt my complaint, then i got shocked my official complaint was attend by outsider person. after so many followup the concern persona came & replace original parts, on 2nd AMC again, i had to take so many followup with Aquagaurd guy's for servicing my water purifier,
no proper communication, and once after service, when i saw one water pipe was twisted, i ask to tech. person why it was kept like that, he told me it's just like that, so i again keep water pipe in normal way, then he Told me that there is ANTITRACK water bottal box which is broken by somebody, due to that he twist that water pipe, , when i force him to replace that box, he told me to re launch again the complaint, again so many followup when nobody turn up, i straight way VISIT to AQUAGAURD corporate Office near koregaon park pune, Maharashtra & show my True ANGER, then the ASM ( Area Service Manager ) to whom i already spoken 4th time, assure me that within 2day's he will replace that water box, he done that but replace with old box not with New box.

I've ordered a eureka fobes aquaguard classic uv on 15 may 2018 from amazon. Till now one one have come for installation, i've called many time to customer care and booked for the installation. They just give the fake commitment for installation.

It's really a shame on eureka fobes, they have taken the money but they have not called for installation, even i've to reach you guys for installation.

If you really care for your customers, please reach me on [protected]

The Eureka Forbes customer care has sent a very poor technician Mr. Imitiyaz . He is absolutely unethical in his service and has no professionalism. He came 2 hours later than the time he was told to come. It's dinner time and kitchen is a very busy place during nights, still this has been foreseen and considered . He is rude in his behaviour and tone of speech is highly unacceptable. It's a very disappointed service. The tube has come out now and water is flowing out in jet speed . The only way to stop water is by switching of the main valve which affects all the residents in the apartments . We have to suffer so much just for a simple servicing. It's very poor . Absolutely disappointing.

I purchased eurekaforbes water purifier online dated 30/09/2017, costing amount of rupees 18890 (My hard earning).
Which stops working from 16/06/2019 (Customer id: [protected]).

After several follow-ups technician visit and said that all filters got failed need to replace with new one charges will be applicable as i have bought it online.

As it stops working in the 9 months as per warranty terms it shows 12 to 15 months on your website.

Hi, i had called on the toll free number for eureka forbes to check the non functioning ro. Engineer visited and informed that the pcb needs to be repaired and taken the pcb giving assurance that it will get fixed in couple of days... No update provided by them so far... We called and they giving false assurance that they will get that fix asap. Now its has been more than 10 days, i still not received pcb back... Please suggest the next step forward.

Sir
Good morning

I am costmer of eureka forbes I got bad
Response that you people taking product from costmer and money also like cheater and ford people and the sales person they won't clearly mention the details about product and by end of day we are not interested taking the product
They give false promise that your money will refundable so you people are daylight theifs (choor) blindly making their targets with false statements
Here I clearly clarity I got that eureka forbes are ford people and company
After one month also my money is my refunded so people are enjoying with costmer hard earned money
I hope this message I can get justified
And how I faced a problem with your company people

Last year july purchased water purifier (Dr. Aquagaurdrs.18000; 22jul-2017). Within two month the water was overflowing even after switching off. And after 10monhts of purchase had to replace 3 filters (4-jun-2018) and now not even a month again the service symbol is prompting. When checked with service engineer - he informed that membrane filter has to be replaced. Within a year having multiple problems with added cost is not at all fair to buy this product. This has to be sorted out immediately with no cost at customer.

Instrument not functioning properly and water leaking continuing since last 1 week. Rectification not done properly even after repeated complaints. Technicians from manu service center attended the complaint but not proper rectification done. We r receiving msg "your complaint attended". But problem still persists. Request you to resolve the issue soon.

I am shivraj desai residing in grandbay (A3/102) housing society pune, my customer code is [protected] & my complaint no is[protected] raised on 4th june 2018.in spite of calling your customer care no. 6 to 7 times none of your service representative has visited us nor there is any reply from customer care regarding our complaint. This is very pathetic service provided by you. Please let us know if you can manage this service request or should be escalated elsewhere as we are unable to use the ro.

Only reply from your service executive is we will register your call on urgent basis service. If this is your urgent basis service then one can understand what type of service you provide.

Sir,
1. Please reference my order id no[protected] and subsequent
Correspondence made with your office through email in respect of raghunadhan n, puthenveedu, house no 14/423d aiswarya lane, nss road, kumbalangivazhi, cochin 682006.

2. I was purchased one euroclean wd x2 against above mentioned id. The items was booked by me on installment basis. But after delivery full amount has been recovered from my credit card which is not understood. The matter has been taken up with your office for needful action to refund the money at the earliest. Even after lapse of two months no needful action has been taken from your side. May i request you to kindly take suitable action to refund the amount at the earliest.

Yours faithfully,

I have got a message saying that the raised service request (Numbered [protected]) has been completed. The only problem here is that i didn't even raised a request but, all of a sudden it has been raised and completed also. I would like to know that how long their hyderabad service executives have been frauding and cheating the customers without even visiting. This is not the first time i am facing issues with their hyderabad executives who raised the request
For their own purposes without even contacting the customer. Does this kind of service the company wants to provide to their customers?

This is regarding a complaint i have about my recently purchased vacuum cleaner.
I am from trivandrum. I had purchased a eureka forbes, x force vacuum cleaner from amazon.
But the hose of the vacuum cleaner has become detached from the nozzle. I had registered a complaint. The service agency in trivandrum, ms. Aquadynamics had send over their service executive to look into the matter. He had photographed the defective part and promised to revert asap.
When i had contacted their office to know about the status of my complaint, i was asked to take up the issue with mr. Rejin, the eureka forbes person in-charge. He had also promised to place an order for the defective hose.
But it's been about a month now and the part has not been received. Upon enquiry with ms. Aqua dynamics i was given to understand that the part is not presently available.
I rely upon the vacuum cleaner for my daily house cleaning chores and thus have been inconvenienced in great measure.
Kindly look into the matter and do help me out

Regards

Bindu abraham