Eureka Forbes Complaints & Reviews

This is to inform that camera bell model 400vdp was attached at my home in february but it was wrong model as i made the order for recording camera bell. I complained about this at branch office of eureka forbes in ghumti, branch manager assured me with wriiten document dat it will be get replaced with original one till 25th april. I made so many calls for changing it and every time they said there is no stock available and it will be changed within one week. Till now i have made so many calls and when regional manager came to branch office den also i gone to complain about it but still dere was no work done. I have made payment by cheque before the model came to my home but still i got the wrong model and my real order is still not changed. This company is making me fool each and everyday and vijaybhan singh, the css who was responsible for this always says that it will change in one week... This company is doing a big fraud.

Customer choose your product by your name and the promises you give to give best services. But when it comes about providing services it is completely dissatisfactory. We are heavily disappointed. Almost we have made 30 complaints and the action taken for the complaint is quite slow despite of much calls. If you can do kindly replace the product or else give a permanent solution your job is to give quality services to your customers and not to hamper them and waste their time in making complaints.

Dear sir or madam,
My name is Gee Varghese.I would like to make a complaint about my vacuum cleaner on 12 of May 2018 and till date there is no follow up for the complaint. I have spent more than 100 rs on calling only, i had made a call on the online no as well as the pune agency no they always give me the assurance that they will come today and no one has turned up till now .I just want to now if it possible for the agency to come or I should take the machine to a private shop so it could be repaired.Now it's 17 days and there is no response from such a respected company. I am sorry to let you know that I had not expected such a unprofessional and unethical service for such a reputed entrepreneurs.
I hope so you would take correct and promote action against the complaint register for your kind personell I am giving the registered no send by the online coustomer service.
1-[protected]
2-[protected]
3-[protected]
4-[protected].

Despite of repeated request by mail and calling to customer care service, my filters are not being changed although i have my amc active up to 2019.

I have given the reason of my change of filters as there is some water contamination issue in my community which is a serious issue. T

Thats why i want to change my filters before due date.

Despite of knowing this, the service person is talking rudely and telling that it cannot be exchanged before due date.

Now will eureka responsible for any health hazards which cn happen due to water contamination?
This is disgusting when my money is there with you and i cannot change my filters due to yours rule and regulation.

Now this is the worst service i have ever got from a reputed company like you and you are compelling me to go to consumer forum if anything happens to my family due to your negligence.

I will never recommend anyone to go for aqua guard due to your poor service.

I have called the customer care and they assured me that product i have procured shall be installed within 24 to 48 hours and now it has been month. I have procured 02 nos of water purifiers vide gem order no:[protected] dt: 03/05/2018 and lodged a complaint also vide no: [protected] dt: 11/05/2018.

But till date same has not been installed. Please look into the matter and get the same installed please.

I am a customer to eureka forbes since from 2000.
Since 23rd may 2018, i am waiting to resolve the complaint (Repair and requirement of accessories) of my vacuum cleaner. The csr team keep on registering the complaint and give a a time 2.00pm the next day (Ref. [protected]; [protected]. Promptly an sms pops up on your mobile phone saying that the complaint will be attended with in 48 hrs.
The second complaint was registered yesterday 25th may 2018 and the executive confirmed the complaint is kept on a priority and will be resolved by 2.00pm today.
The frustrating part is that not even a single executive is bothered to call and check what the issues is and never bothered to attend to a service request till this time. (Which is never expected from a reputed company as eureka forbes)

Eureka forbes - your friend for life. Really? Friends fool each other like this? And a very special mention to your group leader rakesh roshan from neelkanth plaza, rani bagh, pitampura, new delhi-110034, who is excellent in giving fake commitments. I am calling you but no one is answering, is this the way you guys provide service to your customer. I am very disappointed with your service and fake commitments. You promised us to provide complimentary 4 bottles and a wristwatch for free with this aqua guard with in a week. I am calling him from few days but no one is bothered about it. Is this the way you guys accomplish your commitments?
Then i must say it is very easy for me to convince others not to buy anything from your store because you people are great in fooling your customers. I would like to suggest you guys to improve your services. Either provide me with the promised products or take back your aqua guard and return my money back. My name is arpit kumar

Thankyou
(A disappointed customer)

I did amc for my aquaguard compact water purifier for 2 years and everytime i requested for service it was just nonsensical arguments taking place between me and eureka forbes personnel.
The terms and conditions mentioned in amc clearly indicates 2 free services and replacement of 2 dual/hccb cartridges per year on compact model of water purifier.
Please recruit your employees who understand english.

Sir/ ma'am

I had purchased aquaguard magna (Nxt hd ro + uv 7l) water purifier on 07-april-2018 through your website www.Eurekaforbes.Com.

Payment method was cash on delivery.

Order id - [protected]
Date of dispatch - 07 april 2018 (Message sent on mobile)
Date of delivery - 09 april 2018
Customer id - [protected]
Delivery no. [protected]

Within 3 days of installation i started facing problem of water leakage from my purifier. I complained on your helpline number but for more than 2 working days there was no response from you side, no technician visited my place.
After repeated calls on your helpline number the only reply i was getting from you attendant is as quoted "asuvidha ke liye bada khed hai, jaldi se jaldi aapki complaint handle ki jayegi" and when i asked how long will it take they had no clue.
I have audio recordings to substantiate my ordeal.

Somehow 3rd day technician visited, he said it was the fault of the person who had installed the product, he had not cleaned the filters. I asked him is the product defective, he said no and promised no such difficulty will be faced in future.

From 21 may 2018 again, i started facing the problem of water leakage. Again the process of requesting eureka forbes call center people started.
This time also same response - asuvidha ke liye bada khed hai, jaldi se jaldi aapki complaint handle ki jayegi".
One thing is for sure currently eureka forbes is neither producing good quality products nor recruiting/ employing customer sensitive staff. They hardly care what the customer is saying, just keep on repeating the same line again and again.
Why are you even employing manual labor, why don't you simply purchase automatic answering machine.

Now back to the product, somehow a miracle happened the technician visited my place the next day of complaint.
This time i asked him -" now whose fault "
Came a prompt but dubious reply -"sediment filter is required to be installed, the water supplied to my house is of not good quality"
I said that's why water purifier was installed.
Then he said valve needs to be changed, he changed the valve and gave a false assurance that now there will be no problem.

These fickle and vacillating opinions of your 2 technicians clearly indicates that the product that has been delivered to my house is defective.

Now again within 5 days, water has started leaking from my purifier.
What type of games is your company playing with me?
Currently my product is in warranty that's why i am not required to pay charges. But once warranty period is over you will start demanding visiting charges, repair charges and so on.
After spending rs.19990, this is the hardship i am facing.

I want either my product to be replaced
Or
A written assurance on letter head of eureka forbes that after repair i will not be facing any difficulty.
This letter should be signed by a senior officer of eureka forbes as if the goods are sold online then
Sales of goods act, 1930,, copra, 1986 fixes the product liability on the manufacturer of the product.

Otherwise i will be left with no option then to-

1. File complaint under copra, 1986 at district forum level.
Grounds -
Unfair trade practice of the service provider.
Goods bought by consumer, suffers defect.
Services hired or availed suffer deficiency of any kind.
2. File complaint under ipc for elements for cheating and fraud.

No reply from your side attracts provisions of consumer dispute under copra, 1986.

Waiting for an early response.

Nikhil kumar singh
[protected]
[protected]
[protected]@gmail.com

1) amc contract receipt no. :[protected] dated 10/08/18. Charged rs 9360/- for two years amc
2) complaint no.: [protected] dated 18/04/18
Complaint follow up id: [protected] dated 23/4/18
[protected] dated 5/5/18
[protected] dated 21/5/18

Till today 26/5/18 complaint has not been attended and ro not working. As ro is installed in a pre-school, this cheating is not only resulting in harassment of the owner but also playing with the health on the little children.

I purchased crystal plus uv+ on 03/08/2017 using in cauvery water. Today technician came and shifted to new house where is mix water of cauvery & bore. He checked the quality of water and meter reading without aqua was 586 and after aqua is 528. Out of curiosity i requested him to check the water which i filled in my old house using aqua on cauvery water, i was surprised to see the meter reading was 486

Know i realized how you people had cheated me because it was told to me that once you fit crystal plus uv + and filter cauvery water the purity will be less than 75. Now saying to purchase ro+uv and the price of same is 17, 500 and my old machine they will exchange in rs.500. Wow

Still now didn’t got any update. Receiving multiple calls and everyone says we will check with management and get back to you. [protected] in this number i shared my bill also on 3rd april but post that no response.

Such a pathetic service, still no response. Daily they will sent mgs technician details your service request number [protected] has been allocated to technician mr. Suresha. R [protected] will be attended shortly.
But no response. You people only know how to cheat customers and when they ask question you don’t bother.

I waited for 12 days now but there is now update from you or your team. This show how arrogant you all are who doesn't care for your customer. You proofed me right again with your dis attitude.

Their executive mr. Buddi said that as per who tds of over 400 or 500 is good to drink and nothing will happen. Think we are fool and doesn't know that over 300 tds is very dangerous for human kidney.

If that is the truth then why you people sell aquaguard? Why you lie to you customers when you don't care about them. I spent near about 6, 500 in hospital in last 4 days and as per doctor the infection happen only because of this water. I am fed up with your service now and thanks for all your support till now. I am going to file a case now in consumer court with all the call recordings what your executive spoken till now.

Dear sir/ madam
My complaint regarding for service of Eureka Forbes- water purifier. I received
A message of renewal of AMC on 18 December 2017and as per company norms 2 free services are provided during warranty time and I have not received any single service for which I have made many calls and nothing is done in that regard and one fine day on Sunday 20May 2018 I spoke to Ms Nomita senior executives in customer care and she attended the call and assured my problem will be resolved and I don't have to pay for service and raised service complaint and Mr siddharth
Visited for service on Tuesday 22 May 2018 and refuced to open the machine when I told him about I am not liable to pay service charge He spoke to his senior Mr Ashok and He said that ma'am when you have purchased machine that point job card was not raised and I assure you you pay this time Next time I will see. And Mr siddharth gave long list of advice and am out. My problem is still not resolved.
Today, received a message that –“ help us serve you better by giving feedback on your service experience. It’ll take only second.”
Shame on you (Eureka Forbes)

Dear sir/ madam
My complaint regarding for service of eureka forbes - water puriferi. My appliance is in under amc, i am sorry to say you i am not satisfied to your service. Because we have already lodge complain on dt 12/05/2018 but after 10 days passed and not our service request resolved. I followed many time through the call to customer care but they beg 24 hrs each time but any technician did not come, yet.
Today, received a message that –“ dear vivek help us serve you better by giving feedback on your service experience. It’ll take only second.”
Shame on you (Eureka forbes), how can i give feedback while any technician did not come.
So, kindly look into the matter as earliest as possible.
Because eureka forbes is a brand name. Which provides so many items.. Market reputation is also good of eureka forbes, but your service is not acceptable like this.

So i suggest to you improve your service as per brand name.

We had brought ro aquaguard in mar 2017, with a promise of two free services in a year.

After several followups - someone came in aug 2017 and did a free services. Now, we are behind them for last 3 months for the other overdue free service, which nobody is keen to address. All that, they are saying now that, it is beyond one year, service would be charged!!

When we wrote to their contact address - deepa. [protected]@eurekaforbes.co.in, they just raise a ticket number without any actions. We reminded them, thrice, still no actions.

What a pathetic services!!! No go their products, as they would all things during sales, but, when it comes to services (That too, free), they don't comply with. However, when it comes to paid services, they are ready!! What a pity?? Big time in making money, without addressing client concerns...
Complaint reference nos. [protected], [protected], [protected]

I had a online amc renewal eureka forbes aquaguard contract 5 days ago. I raised a service request no. [protected] to get the aqua guard. But i didnt get any phone call nor did the technician visit me. After that i filed complaints 4 times.

Despite complaining several times, everytime i am given an assurance that the amc will happen in 48 hours yet nothing happens within 48 hours. I have been complaining continuously without success...

This is a thief eureka forbes..

Do not purchase eureka aquagard purified water.
Because i have purchased 5month before so they do not work properly after 3month then this machine cartage or filter has been blocked.
We have two member only and daily we have used 10 liter water approx. So this machine cartage block.
Services is very bad.
Quality also very bad.
After service engineer verification they told replace cartage as cost is 4000rs will be required.
I have used this machine only 4month.
That say no any garantity of cartage or filter.

In india this think happen because quality of product very bad.
Compliant number [protected].
My name [protected]@gmail.com.
Mobile number [protected].
Very bad services by aquagard and product also very bad quality.

Dear Sir/Madam,

Greetings for the day,

My Name is Vishal Doshi and I am writing this mail to requesting you, kindly provide me permanent solution for the problem which we are facing after purchasing Eurekaforbes Water Purifier. In December, 2017 I have purchased Dr. Aquaguard Classic+ with E-Boiling+ from Eurekaforbes. I am one of the loyal customer of your company products. Previously also I having Water purifier of your company only and in that I didn't find any problem. But after purchasing new Product Dr. Auqaguard Classic+ this is my 4th Complain (Ref. No. [protected]). Today your service executive came and did the service and again in evening their is leakage in the system. Again I send request message for the same and my New Complain no. is ([protected]). When I had a word with your regional Manager (Mr. Amit Jinjuvadiya) he said he will send executive and I will try to solve the problem. I am really very very much dissatisfied with the answer and service of your company. I requesting you for the last time kindly Replace the product because I am very much disappoint and give me permanent solution or else I need to write the same to Consumer Forum in detail. The way your service executive answers and the way Regional manger give me the answer is not at all appropriate for a loyal consumer. I Hope you will provide me a permanent solution for the same and give me appropriate answer. Hoping to here from your soon with positive answer.

Here I am providing you the entire detail about the product.
Product Name: Dr. Aquaguard Classic+ with E-Boiling
Purchase Date: 5/12/2017
No. of Complain till date: 5 Time (Last two Company No. [protected] & [protected])
Name: Mr. Vishal Doshi
Problem: Machine get stop while working and Leakage of Water from system
Request: Replace the Product (Expecting no other solution)
Warranty: Still Continuing

I had bought a new eureka forbes aquaguard 10 days ago. I raised a service request no.[protected] to get the aqua guard installed. But i didnt get any phone call nor did the technician visit me. After that i filed complaints 4 times. Even after that my aqua guard is lying without any installation.

Despite complaining several times, the installation has not happened. Everytime i am given an assurance that the installation will happen in 48 hours yet nothing happens within 48 hours. I have been complaining continuously without success.

We had booked and eureka forbes water filter on the 3rd of May ( customer id [protected]) and your executive had committed that the product will be delivered in 3 to 4 days, & today in the 16th May ( 13th day ) and we still haven’t received the product and now since we have paid the money even you executive ( Mr Brijpal Singh & Sanjeev Yaday ) are not responding properly. I had even complained earlier in customer care ( complain no [protected]) I had spoken to Mrs Sunita who had promised that she will arrange for a call from the head by 10:00 am today .. which again did not happen, we have been calling for 20L of bisleri every alternate day for consumption .. I had asked for the refund of my money .. on that the executive says that that too will take 15 days ..

so far this is the worst service I have ever faced.. where a company cannot even deliver their product on time to the customer nor they can refund the money nor they have time to revert.

Request you to take this mail very seriously and revert with and explanation & refund the money on priority with compensation..

Nitin

I have ag enhance green ro water purifier. Filters were changed and is on amc since 10th march. Firstly there was no waste water at all. Then a technician came did something and waste water was 42 litres time to fill tank 80 minutes. Again another technician added a valve resulting in 20 litres waste water. It takes 160 minutes to fill the tank. Is it that technicians are unable to identify the problem to sort it out? Please help out or admit the company is not capable to sort it out. Thanks