Eureka Forbes Complaints & Reviews

This is regarding my euroclean vacuum cleaner. I bought a euroclean vacuum cleaner last year bearing customer id [protected]. It is still under warranty. The one year warranty would end on 6th august 2018.

This is regarding my service request, [protected] which was raised by me in first week of july 2018. My request was for my vacuum cleaner but i guess the customer care representative marked the request incorrectly for my aquaguard. Thus the service person called me and closed the request. This person said that the part is ordered but the he stopped answering my calls. My problem is still unresolved.

Then i wrote to deepa. [protected]@eurekaforbes.co.in on monday, july 23, 2018 4:09:06 pm. I got a reply mon 23 jul, 2018, 4:33 pm saying request (Service request number:[protected] is raised and will be furnished in 2 working days.

Still i got no response and thus i called on[protected]. Here the person said that my mobile number mentioned is incorrect and thus nobody must have reached me. The person said that my mobile number [protected] is corrected now. It was initially mentioned as [protected].

Still no response. So i reached out to deepa. [protected]@eurekaforbes.co.in on wednesday, july 25, 2018 3:09:13 pm. I got a response on wed 25 jul, 2018, 4:47 pm saying reminder request number is [protected] is raised.

Still no response. So i reached out to deepa. [protected]@eurekaforbes.co.in on monday, july 30, 2018 1:24:32 pm. I got a response on mon 30 jul, 2018, 3:49 pm saying one more follow-up request number is[protected] is raised. I had also mentioned my primary: [protected] and alternate: [protected] to be checked and update if required in the same mail. But i got no response on this.

Still no response and thus i called on[protected] on 31st july. I asked the person to check my mobile number. It was still not updated. I asked the person to escalate or let me know to escalation point of contact. He hesitated to give the escalation poc and said this will be addressed soon.

Till date nobody contacted me.

Please help me get this addressed.

I purchased an high water RO of Eureka Forbes make from a reputed dealer in Pune ( M/s Priya Electronics) The RO was purchased on 26.09.17 as was required for my aged parents.

The purifer has umpteenth complaints and has been dissembled 6 times of the purchase. Service technicians from the local franchisee are helpless as they are unable to fix the repairs. Though I have escalated the issue to Sr. Management ( Mr. Deepak) but its of no use as the service is beyond his control.

Have decided to discard the said product and return it back to the dealer. though it is one of the best product but is totally let down by the service team of the company...

I have threatened them legal consequences but the team dam cares.

I received the watch as free gift from eureka forbes co. After i brought a water purifier. i received a fake watch... What is going on i am going to lodge a complaint against the co.in consumer forum thats it.. I know what a original watch looks like and they have delivered a fake watch . Provogue is a brand and there is no logo not a single branding on it.. You can check what a original watch looks like along with the images attached.. You can see there is no logo on the watch.
I have checked it on the provogue website about how the watch looks like and the watch which i have been delivered is absolutely a fake watch.

Date: 29-july-2018
The worst possible decision i took in my life is to buy a dr. Aquaguard magna hd ro+uv water purifier from eureka forbes in apr-2018.
They took nearly a month to deliver the product after making payment.

The product is still under warranty. Now the water purifier is not working and i have raised a service request on 29th july. There is no response from them yet even after 5 days.
I think they might take a month to address this service request.
I am fed up calling the customer care every morning and i receive same response from them saying that it will be addressed the next day.

Eureka forbes is the most unprofessional company i have ever encountered.

I would like to return the water purifier and request eureka forbes to refund my money.

Respected sir/madam,
I am a resident of mysore, karnataka.
I purchased a ro water filter named dr. Aquaguard magna last year in the month of august (2017). One of your local agent named mr. Satish from ramanagara was sent to instal the instrument. Since then the instrument has been giving problem. Water does not get collected at all and in the drum. Whenever i register a complaint online, the same person (Satish) comes to attend to the complaint. He does some adjustment so that it works for another 10-15 days and again i face the same problem. Mr. Satish does not even come with the job card. He just does repair, collects some amount, tells me that he will come in sometime to give the receipt for the money collected. But he does not turn up until i book a complaint again.
I feel that he has installed a defective piece and so does not want to get the job card signed from me.
The warranty period of the instrument expires in another 7 days.
I am surprised to know that such a well known company as yours can do fraud to such an extent. I have absolutely no trust on eureka forbes anymore. I cannot imagine that you can hire this quality of employees who can do cheap tricks to cheat trusted customers.
Kindly look into the matter at the earliest.
Thank you.

Complain booked in service request no.[protected] on 01.08.2018. The service engineer attended the request on 01.08.2018 and observed that the tds is 65 and the memron, the carbon candles needs to be changed. The product is under warranty but the engineer did not change the required parts free of cost. Daily use of water in our family is hardly about 10 to 12 litres per day. The product was purchased on 22.08.2017 but installed on 25.08.2017. No candle has ever been changed by the company in the filter till today.

Installed my eurekaforbs today and the product is not asper discription and the customer service is also very poor they wrote our contact no also wrong and the product is faulty. Water not coming from ro. Waste of money.
I need money back lost trust on the brand.
We are vadodara customer.
Need reply from company asfast as possible.

Fitted today 31st july 2018 and the product doesnot meet expecation.in two hours also only one glass water we got.

Sir, i have lodged a complain on u/s of my nano ro water filter on 28 july 2018. I received an sms on the same date that my complaint will be attended within 48 hours. Tiil now no body attended the complain. We are suffering a lot. My pin code is 754200. Address: sashikanta dash. Charbatia. Dist:cuttack. Odisha. Email i'd: [protected]@gmail.com. Please look into the matter so that we will be thankful to you.

Dear sir,

Please refer to your invoice cum contract receipt no.[protected] dated[protected] issued to mr. Chittaranjan v n, annur, payyanur for aquaguard classic (Water purifier) for an amount of rs. 4045.00. The service contract will be valid for the period from[protected] to[protected].

It is submitted after hasting payment for the amc your service division hasn't taken fervency even to change the filter...

This is the most unprofessional and un-ethical company when it comes to customer services. They are only interested in doing amc and they do not have even service personnel's.in last three years we have done two amc and candles were changed once. The last change was done just before end of amc. Previous to change of candle it was still working fine but immediately after this it has started problems. The service person has done something to force us to take the amc and now only interested in amc and not doing anything to make this functional. We also think that duplicate candles were installed. We have complained to company multiple times also about it's service person but again and again the same person come who is only interested in extracting money.
The way they are behaving it is clear that they are following company instructions only and this company can go to any extent including damaging your product to get the amc.
I have no hope with this most unethical and unprofessional company.
I am prepare to depose before competitor which they can use to sale their product and take away customer's from eureka forbes as i feel this as my social responsibility to stop people from buying eureka forbes product particularly water purifiers which may become a health hazard if company behave in such manner as they are behaving with us since last one month.

Complaint number: [protected]

I had purchased new Aquaguard Reviva model RO water purifier in May 2018. On June 8, 2018 the salesman came to my house and told me some story and he want Aquaguard box back. We loaned the box with the promise that he will return it. However more than a month has passed and even after several reminders, he is not giving any response to all my emails and SMS messages.
Why do sales people take box back ? It leads to several suspicion that they may be cheating company and customer by selling reconditioned models in original box. Unfortunately even the company is not serious in this issue. They give some complaint number and the issue is not settled.

I made a service request for a spare part. ie. bottom collecting jar with locker clips.
My service request is [protected] dated 8 june 2018.
If my service is not rectified withing a week i may be constrained to seek consumer reddressal forum for spare or new machine or compensation for mental agony for deficiency for service
Anyway i purchased a new machine thro amazon

Earlier reference number:reference no: [protected]; [protected], [protected]

The tds level is 240 post amc change of filter but no technicians are taking responsibility to change the filter. There has been no resolution since a month of followup.

Before the filters were changed the tds level was just 80. But now once the filters are changed as part of yearly amc the water output quality is poor and tds is 240. I would require the filters to be changed.

I have done the filter replacement of the aquaguard on 24/07/2018. The person who came for the replacement claimed to be official person from eureka forbes limited, auaguard water purifier technician. He gave his name is as mr. Nempal singh. He replaced the purifier with duplicate cheap filter instead of original aquaguard filter. He charged me for the original filters and gave me the fake recipt. He charged me 850rs for the duplicate filter.

I came to know that filter is duplicate when the water purifier wasnot working for a day and i booked a service complaint on eureka forbes complaint number and original technicial came and told me and this filter is blocked and used plus new filter comes for only 400rs. After filter change our purifier is not working. This person is still active on the given number on the slip as well as this number [protected]. His company name is euro service vikas nagar, new delhi. He is now not picking up call. My aquaguard filter is not working now.

Subject :Service request No – [protected]//[protected]//
Dear Sir/Madam,
In spite of my repeated reminders the complaint has not been resolved till date. It pains a lot to experience that a company of your stature and repute is behaving in such a reckless manner having scant or no regard for the customers. At the time of selling the product the representatives are lightening fast in approaching and promising an excellent service, but post renewal in responding to a complaint even a snail can beat the speed of the response team.
Your Advertisement as below
Return and Replacement policy

To deliver utmost customer satisfaction, we have a set of policies for quick returns, replacements,
exchange & cancellations that will help you get the best product for the investment made.

I need to return your bogus product and kindly return back my money; I had invested 9 thousand rupees for this product. Service persons is coming and giving us a funny reply by saying that water taste is best only the colour is different. What a trained employees you are having not sorting our problem and wasting our time. Is eureka Forbes co. is taking responsibility if we drink that colorful water and we got ill.
Regards
Azhar

The filter for aquasure amrit kitanu magnet water filter was due in june, 2018. I called the service provider under whom my amc exists but was told that the candle was not available. It will be available only after 20 days. I told him that he knew that the candle needed replacement as it was written by him in the service card last december, 2017. However i am still to get the new candle.

I lodged a complaint on 27/06/18. Service request no. Is [protected]. On 29/06/18 your technician told that it is a motherboard problem and it hdas to be replaced. So far not replaced, for the last three weeks ‘they are telling that it will be replaced on monday’. If it continues like this i am constrained to complaint either in consumer form or ombudsmen.

Dear all, i have purchased a aquagaurd classic + model on dated 8 june 2018 by your sales executive mr mohd mujahid at kota rajasthan branch.
During deal he offer me machine with wrist watch offer, i am agree with deal and i paid amount 10200 by cash to mr mujahid and other sales staff but till date i not received invoice of machine and gift also, even machine have technically mistake, it can't able to provide filter water, in rainy season i am facing many problem, i have complaint to mr mujahid and his supervisor mr vijay gerg but no satisfactory answer given by them, i have visit your branch office on last saturday then he said i provide invoice and offer gift and replace this machine, on last sunday he checked machine at my home and said to me that monday he will provide invoice, offer gift and new machine but till date no any response by your sales team, my family need filter water because i have two children but machine not work properly, if i not get any positive response i will complaint in consumer court of your organisation, i requested please refund my money from your sales team, because now i am not interested in your product due to unsatisfactory service and fraud by sales team.
Please provide response as soon as possible
Bhupendra vyas
Kota rajasthan
[protected]

Unit was installed on 24 Dec. 2016. No service was done till date, not even during the guarantee period. Unit stopped working, complaint registered on 05 July 2018, (Allocated request no. is [protected]). On 06 July 2018 one technician by name Mr. Krishnan(Name was disclosed by the person on request, phone no: [protected]), attended. According to him one PCB is defective, same is available at Ernakulam. It is going to take 2(Two) days to procure, replace and repair. Today is 20 th July, more than two weeks passed still not repaired. Yesterday Miss Neelima informed me that on 21 July technician will attend with PCB. More than the delay in repair, on four occasions technicians told me to make myself available at home for repair. But no one attended. I lost four working days and the purifier is still out of order. Kindly do needful.

Purifier is 10 month old and last month i faced a beep sound in the purifier, i immediately raised a complaint on 22 June, technician came after 2 days and confirmed to replace sone part the next 2 days. He never turned back. The issue continued. I got in touch with my sales person and assured to send the technician, but no use. Again i raised a complaint on 10 july since the purifier had stopped working, Technician visited on 13 and says all filter is gone. Should pay for it. I refused and said its in warrenty period moreover previous technician never told about filter change. They agreed to replace after 2 days. But still now no response. I called the customer care today and they confirmed the issue ill be resolved today.. now the techician to and says i[censored] pay we will fix or else no option.. is this the way u provide the service.
I have no water for drinking from 5 days and evry day i end up buying bisleri.