Eureka Forbes Complaints & Reviews

This is the most unprofessional and un-ethical company when it comes to customer services. They are only interested in doing amc and they do not have even service personnel's.in last three years we have done two amc and candles were changed once. The last change was done just before end of amc. Previous to change of candle it was still working fine but immediately after this it has started problems. The service person has done something to force us to take the amc and now only interested in amc and not doing anything to make this functional. We also think that duplicate candles were installed. We have complained to company multiple times also about it's service person but again and again the same person come who is only interested in extracting money.
The way they are behaving it is clear that they are following company instructions only and this company can go to any extent including damaging your product to get the amc.
I have no hope with this most unethical and unprofessional company.
I am prepare to depose before competitor which they can use to sale their product and take away customer's from eureka forbes as i feel this as my social responsibility to stop people from buying eureka forbes product particularly water purifiers which may become a health hazard if company behave in such manner as they are behaving with us since last one month.

Complaint number: [protected]

I had purchased new Aquaguard Reviva model RO water purifier in May 2018. On June 8, 2018 the salesman came to my house and told me some story and he want Aquaguard box back. We loaned the box with the promise that he will return it. However more than a month has passed and even after several reminders, he is not giving any response to all my emails and SMS messages.
Why do sales people take box back ? It leads to several suspicion that they may be cheating company and customer by selling reconditioned models in original box. Unfortunately even the company is not serious in this issue. They give some complaint number and the issue is not settled.

I made a service request for a spare part. ie. bottom collecting jar with locker clips.
My service request is [protected] dated 8 june 2018.
If my service is not rectified withing a week i may be constrained to seek consumer reddressal forum for spare or new machine or compensation for mental agony for deficiency for service
Anyway i purchased a new machine thro amazon

Earlier reference number:reference no: [protected]; [protected], [protected]

The tds level is 240 post amc change of filter but no technicians are taking responsibility to change the filter. There has been no resolution since a month of followup.

Before the filters were changed the tds level was just 80. But now once the filters are changed as part of yearly amc the water output quality is poor and tds is 240. I would require the filters to be changed.

I have done the filter replacement of the aquaguard on 24/07/2018. The person who came for the replacement claimed to be official person from eureka forbes limited, auaguard water purifier technician. He gave his name is as mr. Nempal singh. He replaced the purifier with duplicate cheap filter instead of original aquaguard filter. He charged me for the original filters and gave me the fake recipt. He charged me 850rs for the duplicate filter.

I came to know that filter is duplicate when the water purifier wasnot working for a day and i booked a service complaint on eureka forbes complaint number and original technicial came and told me and this filter is blocked and used plus new filter comes for only 400rs. After filter change our purifier is not working. This person is still active on the given number on the slip as well as this number [protected]. His company name is euro service vikas nagar, new delhi. He is now not picking up call. My aquaguard filter is not working now.

Subject :Service request No – [protected]//[protected]//
Dear Sir/Madam,
In spite of my repeated reminders the complaint has not been resolved till date. It pains a lot to experience that a company of your stature and repute is behaving in such a reckless manner having scant or no regard for the customers. At the time of selling the product the representatives are lightening fast in approaching and promising an excellent service, but post renewal in responding to a complaint even a snail can beat the speed of the response team.
Your Advertisement as below
Return and Replacement policy

To deliver utmost customer satisfaction, we have a set of policies for quick returns, replacements,
exchange & cancellations that will help you get the best product for the investment made.

I need to return your bogus product and kindly return back my money; I had invested 9 thousand rupees for this product. Service persons is coming and giving us a funny reply by saying that water taste is best only the colour is different. What a trained employees you are having not sorting our problem and wasting our time. Is eureka Forbes co. is taking responsibility if we drink that colorful water and we got ill.
Regards
Azhar

The filter for aquasure amrit kitanu magnet water filter was due in june, 2018. I called the service provider under whom my amc exists but was told that the candle was not available. It will be available only after 20 days. I told him that he knew that the candle needed replacement as it was written by him in the service card last december, 2017. However i am still to get the new candle.

I lodged a complaint on 27/06/18. Service request no. Is [protected]. On 29/06/18 your technician told that it is a motherboard problem and it hdas to be replaced. So far not replaced, for the last three weeks ‘they are telling that it will be replaced on monday’. If it continues like this i am constrained to complaint either in consumer form or ombudsmen.

Dear all, i have purchased a aquagaurd classic + model on dated 8 june 2018 by your sales executive mr mohd mujahid at kota rajasthan branch.
During deal he offer me machine with wrist watch offer, i am agree with deal and i paid amount 10200 by cash to mr mujahid and other sales staff but till date i not received invoice of machine and gift also, even machine have technically mistake, it can't able to provide filter water, in rainy season i am facing many problem, i have complaint to mr mujahid and his supervisor mr vijay gerg but no satisfactory answer given by them, i have visit your branch office on last saturday then he said i provide invoice and offer gift and replace this machine, on last sunday he checked machine at my home and said to me that monday he will provide invoice, offer gift and new machine but till date no any response by your sales team, my family need filter water because i have two children but machine not work properly, if i not get any positive response i will complaint in consumer court of your organisation, i requested please refund my money from your sales team, because now i am not interested in your product due to unsatisfactory service and fraud by sales team.
Please provide response as soon as possible
Bhupendra vyas
Kota rajasthan
[protected]

Unit was installed on 24 Dec. 2016. No service was done till date, not even during the guarantee period. Unit stopped working, complaint registered on 05 July 2018, (Allocated request no. is [protected]). On 06 July 2018 one technician by name Mr. Krishnan(Name was disclosed by the person on request, phone no: [protected]), attended. According to him one PCB is defective, same is available at Ernakulam. It is going to take 2(Two) days to procure, replace and repair. Today is 20 th July, more than two weeks passed still not repaired. Yesterday Miss Neelima informed me that on 21 July technician will attend with PCB. More than the delay in repair, on four occasions technicians told me to make myself available at home for repair. But no one attended. I lost four working days and the purifier is still out of order. Kindly do needful.

Purifier is 10 month old and last month i faced a beep sound in the purifier, i immediately raised a complaint on 22 June, technician came after 2 days and confirmed to replace sone part the next 2 days. He never turned back. The issue continued. I got in touch with my sales person and assured to send the technician, but no use. Again i raised a complaint on 10 july since the purifier had stopped working, Technician visited on 13 and says all filter is gone. Should pay for it. I refused and said its in warrenty period moreover previous technician never told about filter change. They agreed to replace after 2 days. But still now no response. I called the customer care today and they confirmed the issue ill be resolved today.. now the techician to and says i[censored] pay we will fix or else no option.. is this the way u provide the service.
I have no water for drinking from 5 days and evry day i end up buying bisleri.

My aquaguard waterpurifier membranes were replaced on 18th jan 2018 and i was told it will work for 1 year. Now after less than 6 months, my purifier is not working. The aquaguard technician is asking for 6000 RS to fix it. I am feeling fully cheated and their customer care is not able to help. They are closing tickets without proper closure.

Name: Rohit Khajuria
Complaint number# [protected] (First)
Second complaint number# [protected]

Customer Code: [protected]
Component Number: 32497017
Product Code: GWPDMROUF00000
Eureka uses 30 Days money back guarantee as Advertisement Stunt. I bought AquaSure MAXIMA RO+UF LTDS before 11 months back. At the time of buying I had confused with UV and UF and by mistakenly bought RO+UF. But after installation it does not work up to 1 week because of water leakage. I had registered number of complaints for the same. I bought on 2 Aug and register complaint to solve problem on 3 Aug. (Ticket Received[protected] but representative come to solve problem after 1 week. Meanwhile I registered complaint for money back after 3 days (6 Aug 2017) before complaint resolved but no one came to collect product.
After that unwillingly I am using that product from last 11 months. But suddenly various helth problem started with my family members. Doctor said to check TDS level of water, after I checked TDS value is below 70 which is not good for drinking. After that I registered complaint for the same issue on Friday (13 July) (Ticket No: [protected]). But no one visited till date and today I received email to provide feedback for registered complaint without resolving this problem.
Their is no provision in RO, if TDS value is less than 150 inform to customer because of poor quality product we are facing bone dentistry health problem.
Company can check my all complaint details to verify above information:
I bought product on 2 Aug 2017, kindly check all complaints after registered 2 Aug 2017.
Very bad experience and Indian Government responsible for all these issues their is no any guidelines for these water purifier companies, Government is looking only to earn money on the name of service charge and does not caring about Indian People Health.

We had purchased the Engance RO machine during 2013 .Even after conceling the top cover we are seeing cockroaches breeding inside the tank. The design team of this product should be proud for such a design. What a design flaw... I request the Eureka Forbes team to take back the product and return the money.How on earth one could use such a product ?

One AMC contract made on 24.07.2015 for three years for servicing of Aquagaurd Water Purifier (Model-Infiniti) which is valid upto 23.07.2018.
However, your Service Engineer Mr. Sarif ( Mobile No.[protected] visited our residence few days back and advised that our AMC has expired and we to pay about Rs.5000/- for renewal of the AMC. When we requested him to do the servicing works which denied and informed that the unless we renew the AMC, he will not do the servicing. But the AMC is valid upto 23.07.2018. Last servicing done on 19.01.2018.

2. Again, on 16.07.2018 came to our residence without any prior intimation and entered the house without taking permission and forced my wife to renew the AMC and forced my wife to sign the on the Service Card (where Servicing is being Recorded) with remarks "not interested" which means we are not interested for servicing. We are no more interested to avail any service from your company.

I have purchased a water purifire o[censored]r company dt 6th April 2018. The machine is automatic. Since it is installed its electronic level sensor is not working properly. In this connection I have made a complaint to ur company in Kolhapur in the month of June 18 three times in July 18 two times through Mr Rajkumar Padwal ur sales employee[protected]. I have also made complaint to Mrs Swapnil Kamble Bhoi at ur Kolhapur Office. But both of them have not taken any serious action against my complainant. I have also requested on mobile call also. But no one visited to my home to see the complaint. This is ridiculous.

Sequence of Events

1) Installation 13/7/18: Technician noticed internal water leak ..apparently rectified it..after 2-3 hrs of twice water drain we noticed continuous water leak…informed him ..said tomorrow someone will come..close the connection water tap
2) 14/7/18: Another technician visits ..said previous person didn’t do few connections properly so the leak…apparently redid everything (same)…after 2 hrs water overflowing from the top..on calling him said he can not come now.. tomorrow another senior man will come. Informed customer Care..reluctant to register complaint..on my insistence he gave the number. (open Service Request number [protected].). and contact of Mr karthikeyan ( [protected]), our Area Service Manager, where he advised another senior person will visit tomorrow. Emailed to deepa.cutomer care too.
3) Sunday 15/7/18..Another technician comes..says some valve not correctly placed hence the leak..(redid same things)..After 2 hrs again overhead tank leak started…(I didn’t close or sign the SR as I knew when problem occurs nobody ever comes back.
4) Monday 16/7/18..Another Senior person visits…argues that Unit not mounted properly…(so fault is ours’s???) The previous sales team Mr Karthikeyan and Karthik [protected] (who sold us the unit ) not picking up my phone…(unproffesional….supposedly washed off their hands )
MY CONCERN
1) We have been fooled by the Sales team.(Karthik).telling of 30 days return policy/money back etc
2) My kitchen has become a swimming pool on weekend..Had to request our neighbours for drinking water and purchase bottled water at midnight.
3) A new unit which needs 4 people to install, where everyone says previous man dint fix it properly…How do I trust it that it wont give problem later???Or we are been given excuses (different ones each time)..which of them is true?
4) Will the water be safe now to drink, , since its overflowing?
In nut shell I have got a DEFECTIVE UNIT….which needed 4 people to rectify..
Plus I do not have any trust left on the service team ..whether they will do a CORRECT JOB and respond to calls

AFTER MY ORDEAL I DO NOT WISH TO USE THIS PRODUCT NOW..
REQUEST TO KINDLY REPLACE THE UNIT OR REFUND MY MONEY..I HAVE ALREADY EMAILED THESE REQUESTS WITHOUT ANY FURTHER FEEDBACK ON IT

Really disappointed after being a previous Eureka Forbes Customer...

Dear Eureka Customer Care,

This is regarding the eureka forbes product which was purchased on 06-June-2018, I had already raised the complaint at the below link:
https://www.consumercomplaints.in/eureka-forbes-new-product-eureka-forbes-enhanc...⇄
As engineer visited the premises, he checked the equipment and concluded that the pump in the equipment is faulty. But as you can see that it is hardly one month the equipment has been purchased and less than 15 days of installing it, that I started getting major problem in the equipment. It is an brought to your notice to change the equipment under the warranty as I do not to be troubled further for this ro purifier. Please take immediate action at your end as we cannot stay without water for long duration, moreover the purpose for purchasing the equipment is not fulfilled.
I am attaching the photograph of carelessness of your franchise in the initial installation of equipment in my premise, the entire equipment is hanging on 2 screws and remaining 2 screws were not fit on the wall(hence equipment is hanging on just 2 screws, it may fall down anytime).Please kindly take appropriate measures in re-installation and replacement of the machine. I hope that matter should be resolved by today.

I had complained about Enhance water Purifier not working since last four days to Eureka Forbes company.But so far no Technician has attended the machine complaint.This happening repeatedly and is a regular feature of company not attending to complaints in time eventhough the Complaint is urgent the company has not bothered to send their Technician.My last servicing done is in month of February 2018

Sir,
Respected, i m agam naudiyal,
miyawala dehradun . I m a customer
of aquaguard . Ur sales man said .
After sold u gift a watch by company .
But do not response any one . Nd 6
months buy aquaguard . Dont
response by company nd sales man in
dehradun.till date dec2017 to july
2018. So i dont belive in company . Plz
requested my compalin is seriously
becz i m a customer in eureka .. thank u