Eureka Forbes Complaints & Reviews

Dear sir,

Two persons came to my home on 06.05.2017 by saying that they will give demo for dr aqua magna at my residence. They did not give any demo and showed some booklets and requested for booking. I refused due to they told me before coming my home that they will show demo. Finally they have taken rs 500 and gave a refundable receipt, if i wont book in future that amount will be refundable.

Now i need my refund of rs 500 and contacted one of the visited persons named mr. Afshan nawaz pasha and he is not paying it back.

Kindly confirm me that whether those are your employees only and refund my amount.

Regards,
Sreekanth m

During end warranty period technician told everything is fine. After couple of weeks had an issue and called customer care. Technician told need to replace filter and the charges would be rs. 3850 and if amc should be 4850 that is too two times service and one time replacing filter.

They are cheating as in warranty only service.in amc one time replacement and two service.

As per my knowledge in warranty parts should be replaced if not physical damage.in amc at any time they should replace the parts and regular inspection.

Cheating cheating.

The service we have been receiving from the company is pathetic to be very honest. It's just been over a year since the machine has been installed and the parts have started showing their vulnerability. Complaining time and again for the machine has resulted in either of the two-
1) the concerned person not coming on time and,
2) the problem not getting solved.

It's kind of a torture technique by the company/service staff by not addressing the issue at once.
Time and again they come to the place and instead of addressing the problem for once and for all, they just do the repair work which doesn't even last long.

The machine had been purchased from pushpa agencies, nanpura, surat and its been 4 days since we made a complaint to them but till now no one has come.

I would strictly not recommend people to buy this product of this company and any other product from pushpa agencies.

I hope you guys help me out with this.

Dear eureka phorbes pvt ltd.
Today we called eureka phorbes technician to change the water candles. His contact number is [protected]. He damaged the pcp part of my water purifier, tried to fix it with for 4 hours. Now plz let me know how do you help customer like me.
Is nt companys responsibility to send trained technicians?
How can i be assured that the pcp he brings tomorrow is original?
How do i know they are nt cheating?
Why should i pay extra for that damaged part as its the mistake of a technician?
Now the quality of the wayerpurifier is questionable because the original pcp is replaced?
Sendining untrained technician is the error of the company hence is nt it expected from the company to replace the wayerpurifier with new one?

Already i have complained and received call twice but nothing has been done, never expected this response from such a brand. Picked up this band only for better service but in vain.
People form customer care had called and also said that he would take the sales executive on concall but nothing happened, he( Rajkumar) has promised two bags and water bottle which has not come even after 6 months and i have been following up since three months now.

I have the following problems with the vacuum cleaner.
1. It is very difficult to understand as to which part fits where. The fitting nozzles have the same size and do not fit with each other.
2. When using blower, the hose suddenly flies out and can cause serious injury as there is no locking mechanism.
3. The body gets very hot within a few minutes, making it difficult to handle it.
4. The power of cleaner is so low, it does not clean properly
5. Customer response is very poor. They say no demo for this product. The manual does not explain how to assemble the accessories.

Dear sir/madam,
Two salesman came to my house suggested to purchase dr. Aquagaurd magna nxt hd ro+uv water purifier. They said whatever tds you want can be set and at no extra charge and i purchased it then. I gave him the cheque of rs.19, 990/- in favour of eurekaforbes. Ltd. The salesman name is rajendra kumar (Mob no.[protected]) and niraj (Mob no.[protected]).
After two days i received the water purifier machine and also the technician came then to my house. He founded the candle was missing and hadn’t bought the pressure cock too so he came back the next day, his name was hiren vaghela (Mob no.[protected]). He had opened up my previous ro i had too. He couldn’t fit it back and now i am facing drinking water problem because of receiving the defective piece.
I had called mr. Rajendra kumar then but he then asked me to talk to his senior arvindbhai. Arvindbhai said that if the technician he sends finds out that the machine is defective we will replace it in next 2 days. After that technician named chetenbhai (Mob no:[protected]) came and he approved of the machine being defective. I have been calling the salesmen several times since but i have been receiving no response then. Chetanbhai also said he will ask his senior parimalbhai (Mob no.[protected] to file the complaint for the replacement but nothing happened. He said that i have purchased it online but i have paid by cheque to the salesman.
We then called the customer care they too said we have purchased it online but i have paid by cheque to the salesman. I have also emailed to deepa. [protected]@eurekaforbes.co.in
My complain no is : [protected] (Complained 2 times) and second on the complaint no: [protected]
I have also called the following numbers:[protected]/[protected]/[protected]/[protected]
I am fed up. Its been 10days since the complaint. I want the replacement to be done soon. If anything happens to my family due to the water drinking problem i will sue the company. I purchased it due to the good company name but i instead you are fooling us and doing fraud. I am attaching my bill along with.

Mukesh trading co.
Manoj kumar gupta
[protected]

During end warranty period technician told everything is fine. After couple of weeks had an issue and called customer care. Technician told need to replace filter and the charges would be rs. 3850 and if amc should be 4850 that is too two times service and one time replacing filter.

They are cheating as in warranty only service.in amc one time replacement and two service.

As per my knowledge in warranty parts should be replaced if not physical damage.in amc at any time they should replace the parts and regular inspection.

Cheating cheating.

Hi,
I had purchase aqua guard water purifier in 2014, it’s completely broke within 3 years.

Today a service engineer visited and said that this is not the recommended model as the water is not checked and inspected properly also he showed that i have been given the equipment that was manufactured in 2012 in 2014 and hence there is an issue.

I have lost trust with aqua guard products as i feel i am drinking unpurified water from 3 years and cheated with a older product. I would not recommend anyone to use aqua guard products.

I boght eureka forbes water fillter. After 6 months o[censored]sage i called up for free service and the service man told us that the filter is faulty and not working properly and u need to change it.
We asked to change as it was under warranty but he refused to do so.
After we complained in the customer care where we get to know that the filter doesn't come under warranty.
The eureka forbes sales people ate cheating innocent people.
The main part in an water filter is the filter and if they don't cover it under warranty then what they do is a big question.

I approached aquaguard service centre for service. A person called kalpesh sonar whose mobile number [protected]. His office is in airport road, mother teresa nagar, yerwada pune. He said that all the filters need to be changed as they have worn out. He charged rs.4150 for this. He failed to give receipt as he said his children are sick and he rushed to his home and he will come tomorrow to check the tds. But he failed to come. He didn't respond to any of our calls after that. Today i called for another person from eureka fobres to check the tds. He said it is very low and injurious to health. Past one week we have been consuming this harmful water now i am taking medicine for my stomach ache without knowing the actual reason for the cause of it. This fraudulent act affected our health and we lost our money too. Necessary action should be taken.

Dear sir,
This is regarding my aquargaurd magna hd uv. I purchased the unit in april 2018. Since may 28th the auto refilling function is not working and there is no water in the storage tank. I registered a complaint through customer care number on 31.5.18 and waited for 2 days. Since i did not get a call from the technician, i registered a complaint again on 1.6.18. I called once again on 4.6.18 and after a long hold of 5 minutes some one from the escalation department answered my call and assured me that the problem will be solved and i will get phone call by morning of 5.6.18. Today i called again and after the same process of connecting to escalation department and waiting i was again assured that i will get a call within half an hour. I registered a complaint again on 6.6.18 and on 7.6.18 a technician visits and says that the sensor is not working because of high water pressure, he cleans the sensor and reduces the water pressure. The water gets filled and i check it by emptying the tank and it still works. But after the second time again the same problem and the technician tells me that i just have to clean the sensor every time the water is emptied from the tank. When i question him as to why we were not informed that we have to clean the sensor every time the tank empties, he changes track and says he does not have a spare sensor and will replace it next week may be. Until then he says "you just have to clean the sensor madam".
I have recording of all the call details. It is really pathetic that such a big brand has such low class customer care. We pay for the filter and the amc in the hope that we will get pure water 24x7 365 days. But within a month of purchase the unit breaks down and we are not only left paying for purified water but spending our time and energy calling customer care who keep asking the same questions and giving the same answers.
I am not sure this mail will get any response. I hope the problem will be solved without necessitating further action legally.

Mob:[protected]

I have taken an amc contract and since last 8 months my aquaguard is not working properly. Everytime the serviceman comes after i make 10 calls to the costumer service. These guys are worst in costumer support and service managers are illiterate. Every 10 days my aquaguard needs service and for that i use to call for next 15 days and then there # service person arrives. The water smell like gutter. There service person dont have concern for resolving my issues. I am really fade up following these unprofessional costumer service person. Every now and then they talk like #.
I recommend everyone, dont take anything from eureka forbes. Kindly try some other company. They are bunch of fraud people who are only concerned for money through selling amcs. Literally i am so irritated, i guess someday i will throw that idiotic aquaguard device out of my house. Too frustating.

We bought a revive RO and asked for re installation on May 15th . But i dint get any updates and after multiple following up, i got it installed by 21st may. Byt during installation thet charged for new Value ( dont see any reason why it is changed) and service and cost 800 rs . Then we see some leakage from bottom of the RO. we told the technician and he told its not a fault it will be like this . We even told him to stay till the tank is getting filled but he said no time and he needs to leave. Then as guessed leakage was heavy and we dint switch on the till now ( June 8th today ). then we raised one request for this issue on May 24th and in spite of multiple follow ups, till today no one came or no call from them. Daily i am calling them and shouting, mailing them ( Deepa.[protected]@eurekaforbes.co.in)but other than default regret messgae i am not getting any proper update from them.

What is the next level of escalation for this ? if i got to web site and go to escalation page it is telling invalid request number.

Req Number : [protected] ( for the same Request [protected])
Contact # : [protected]

I never seen such a worst service from a service provider so far. even after multiple follow ups no proper update from them. Its been 15 days just for the service and for repeated issue they said they will charge 400 . I dont know what kind of place we are staying.

From last 3 days.. I am waiting for guy who promise me that he will resolve the issue of my machine but no body visited.

He told me that buttons are not working.. Will come by tomorrow reslove it.. Whole day i was waiting for that guy... But still he didn't came... Then even i from my side called to that guy.. He is asking me to make service request then wait for 2 days... So pathetic service... What we will drink???

Sir /madam,
I had complained about malfunctioning of my euraka water filter some ten days ago. The technician visited my house after repeated reminders and suggested to replace two components for which i agreed. But the technician did not turn up again at all. Repeated remainders are in vain. And nowadays he is not even receiving my phone. I request you to help me get my device repaired.
With regards,
Damodara k
Sainik school bijapur
Vijayapura

My father rabindra nath rana, kalyani nagar, cuttack, had called several times in toll free number [protected] for last 2 months and the service personnel said soon representative will visit your place but till date not received any call or representative visit to our house then why you are taking amc money for repair and maintenance and i believe this is the worst company so far service is concerned. Is this the kind of service should we expect from your company after paying advance amc. Really disgusting.

Issue was raised April 28th 2018 and is yet to be resolved. This is regarding a Dr. Aquaguard Ro water purifier I had purchased in 2017(Sl. No.[protected]). Bought a two year AMC( [protected]) sometime in March 2018. The service indicator on the machine started glowing on April 28th and I had logged a request. The technician attend the request and mentioned the filters need changing. He had to order the new filters. So mentioned will take a couple of days. The next visit was on May 7th 2018. The technician came home and mentioned the wrong filters were ordered. So again another order had to be made. On May 19th the technician got the right filters changed them but mentioned the PCB has to be changed. Today May 21st two technicians probably seniors came and mentioned the same that the PCB need changing. They also promised would be resolved EOD. But no resolution.

We have been customers of Eureka Forbes since probably the company entered the market. This is our 3rd or 4th water purifier and also have changed many Vacuum cleaners. The service has always been excellent and we have mentioned the same to many family and friends. This is the first time I have faced a delay of almost a month in resolution of a service request. Also the younger technicians don't seem to know a lot. They mention it is a new model. I bought the machine sometime in early 2017. Don't think that qualifies as a new model. Multiple emails to customer care, escalation contact Ms. Anu Kotain, and calls to local service rep have not yielded anything.

Eureka Forbes service has gone down the drain just like the dirty water from their machine

My, model type is enhance uv, water purifier. For the last three days we have talked to their helpdesk over phone no. Of times. As usual their officials assured us that the mechanic is being sent. Sometime they say within the day sometime within an hour. But to our utter dismay none turns up.
What a horrible service department in mumbai. It seems they have wound up the service department and put all personnel to sales for earnwcks.

We have got the aquaguard water purifier around 5 months back in our hospital in hubli, vidyanagar... The reason to take from u was we have our hospital just in front of eureka forbes office in hubli... Since a month, filter has stopped working... We have been contacting the local ppl since a month... No response from the service ppl...
Need immediate service... Not a single drop of water is coming... I[censored] cannot give service on time, u can take ur water purifier back n repay us the amt...
Because it hardly 5 months it has been installed... Still in the warranty period...

The hospital management s very much upset with response...
Hoping to see a response this time... Or else the machine ll b in the premises o[censored]r office by tom...