Eureka Forbes Complaints & Reviews

We had booked and eureka forbes water filter on the 3rd of May ( customer id [protected]) and your executive had committed that the product will be delivered in 3 to 4 days, & today in the 16th May ( 13th day ) and we still haven’t received the product and now since we have paid the money even you executive ( Mr Brijpal Singh & Sanjeev Yaday ) are not responding properly. I had even complained earlier in customer care ( complain no [protected]) I had spoken to Mrs Sunita who had promised that she will arrange for a call from the head by 10:00 am today .. which again did not happen, we have been calling for 20L of bisleri every alternate day for consumption .. I had asked for the refund of my money .. on that the executive says that that too will take 15 days ..

so far this is the worst service I have ever faced.. where a company cannot even deliver their product on time to the customer nor they can refund the money nor they have time to revert.

Request you to take this mail very seriously and revert with and explanation & refund the money on priority with compensation..

Nitin

I have ag enhance green ro water purifier. Filters were changed and is on amc since 10th march. Firstly there was no waste water at all. Then a technician came did something and waste water was 42 litres time to fill tank 80 minutes. Again another technician added a valve resulting in 20 litres waste water. It takes 160 minutes to fill the tank. Is it that technicians are unable to identify the problem to sort it out? Please help out or admit the company is not capable to sort it out. Thanks

Worst service ever.I purchased it around 1.5 yes back.I purshased it from the authorised dealer.At the time of purshase it was told that only 1500 2000 rs will be charged yearly and you will be provided two free services.They didnt provide any free service and charging 5220 rs and insisting for AMC.I called the technician and even he was not aware of how the machine operates.Even the indicator provided on the machine didnt work accurately.Sometimes its green sometimes blue.Techinicain didnt know what light means what.Nothing is provided in the mannual about the indicators.Never ever purchase any eureka forbes product.

My complaint no. [protected].

I am just fed up constant follow ups with eureka forbes.. The problem started in august.. Which they were able to fix in january 2018.. But again the problem has recurred cos of which there is a lot of water wastage..

Inspite of raising the complaints no executive has come in and it is all about false promise always...

Now i do not want any technician visiting my residence.. I simply want my device to be replaced asap.

I have been using eureka fobes aquaguard water purifier reviva model for the past one year. Last week one service person came and replaced one cartridge saying its usage was already over. Even after replacement, the water taste was too bad. Our family members felt vomiting sensation when they take that water. I called the same mechanic and said this problem. He asked me to make a call to his office. Then i called to office also. Even after 5 days of frequent calls, nobody is turned up and corrected the problem so far. I don't know what to do. Therefore i am writing this to you to make immediate arrangement and rectify the problem. N. Thangavel, kamarajapuram, chennai - 73.

The eureka forbes aquaguard reviva ro+uv brand is installed at our residence and we are paying annual maintenance every year. The product gets out of order very frequently and the servicing is really bad.
Yesterday again on our complaint your technician from m/s tacit euro service, authorised service centre, jalandhar (Punjab) attended and today it is observed no light is glowing and water filter not working properly. Your water filter gives us panic from the last five months. Previously your technician replaced our new memoram (Filter type part) with repaired old one which creates much problems our tds was 2 which is harmful for the body and saying that the company is not providing us new one for removing the defects. Now again on our complaint technician came and replace that repaired one with another repaired one which creates much problems and does not set right the machine we are very upset with this product
I am very disappointed with this kind of service provided to me. Kindly do the needful for readdressing my complaint. Please look into this matter seriously.
Service nomplaint no. [protected]
Service complaint nos. [protected], [protected], [protected]

We are placing the conplaint for the last one month, the machine is in non-working condition, no solution is being provided each time we registered a complaint we get an sms, to rate the service provided even though the service is not attended. It is high time that you attend the complaint or we shall raise complaint to the national consumer forum. Reference no.[protected]
request no.[protected]

I had filed a complaint for the non working of RO from the date of installation on 26th April while no action from the company has been taken to resolve the issue. The whole team of Eureka forbes is aware of the problem but no solution. Such companies who play with the health of people should be barred from business. The following complaint was filed on 26th April 2018. I would appreciate if this forum looks at the quality of the product being sold for drinking water and take necessary action.

Complaint:
We had purchased one ro last year and the same was installed after one week. The following problems have been faced in past eight months:

Invoice : the machine came with challan, on enquiry with jeewan chandra the person who sold the machine, he confirmed that invoice comes only after clearance of the cheque and takes around 7 days. I called him enormous times and sent mails to euraka forbes for the same. Every month a complaint was raised but seems the management does not bother. No action taken till date and no invoice provided inspite of the payment being made by cheque and also service records in place. Today the branch manager pawan was so rude and said the machine came with invoice and no duplicate invoice can be raised. First the machine came with challan and complaints have been raised every month about non receipt of the invoice. This is unbelievable that the company sells the unit without invoice. The accounts team is calling me and asking for the papers i have as they are not able to locate the invoice. This reflects clearly the way company operates.

Service issues: from the day one the machine did not work. Jeewan after getting complaints got the machine replaced after 10 days but the problem remained. As we had issues with the quality of water we kept using bisleri and kept on pushing the service team to resolve. But the service team always gave an excuse that the management takes too much time to approve the spares and accordingly it takes lot of time for servicing such problems. The team from lab came and confirmed that the water has particles but on lab report manipulated that the water is good for drinking. Next day santosh and other team members visited and agreed that the water had big particles visible and cannot be used for drinking. They checked the td value and said the membrane needs to be replaced. For past eight months they have changed machine, filters, tank, added one more filter and now saying membrane needs replacement. Over and above none of the management team has bothered to look at the written feedbacks sent to the website and mails written to them. This reflects the culture of the company and the way they treat the customers. The branch manager has no courtsy and says you can do what you want but we will neither provide you the invoice, nor do the replacement, nor take the machine back. The management of the company should wake up and look at what the team is doing to the customers. A strict action is expected against such companies who play with the lives of people and cause enormous health problems by selling defected pieces.
I hope the complaint is taken seriously and an action initiated against the company as they are playing with health of people.

My Ticket no [protected]..My instrument is under online AMC, but local center is telling that though the part is available with them, they will repair only if they receive new part from H.O. WE ARE SUFFERING AS MACHINCE IS NOT WORKING..ALL CUSTOMER CARE EXECUTIVE VIZ VINAYAK NAVADGI, ZAKIR KHAN, NITIN MULE, PRAVIN WAGH asking to call each other and we are not provided service since last three days, we are suffering due to nonsense service.
we want our instrument to be repaired asap & compensation Rs. 100000 for mental harassment

Dear eureka forbes,

This is to inform you that a person from eureka forbs (Gwalior) came to my house to do the service of the machine. After the service, there is an overflow of water from the machine. I called mr ravi prajapati ([protected]) for the same many times and he is not looking into the matter. Kindly look into the matter and do the needful. I will be thankful to you.

Regards,
Ajay

I have bought a 2-year support contract from eureka forbes and was promised by the eureka sales vendor - mr. Prashant (‭+[protected]‬) that he would arrange for servicing of the machine every 3 months proactively without having me to call the helpdesk. I had put this condition because it is difficult for my family members to keep track of the time and remember to call the helpdesk for periodic servicing. At the time of finalizing the contract, mr. Prashant confirmed that he would attend to the machine every 3 months and he also asked his staff to mention it on the service card. But it has been 5 months and there has been no one from eureka forbes visiting yet, and inspite of calling mr. Prashant umpteen times, there has been no answer as to when will the machine be serviced as per the original commitment. I understand i have the option to call the helpdesk but i choose not to since it is the responsibility of the person signing the contract to take care of their customers. Please take this note as my official complaint against eureka forbes staff and also against a senior executive like mr. Prashant who use sugarcoated language when trying to grab customers.

I have purchased water purifier on 10/04/2008. I have taken service contract for every three years and every thing going good. Problems arise from 24/11/2017. I lodged service request no.[protected] on that day @08.35. At last my request was attended on 01/12/2017 @ 18.15. I meet with letter asking reason for delay and compensation for 154 ours delay mr. Mihir rathod head officer, surat. He refused to accept the letter. So i send it by registered post. Till today no reply.
Last i lodged service request no. [protected] on 02/05/2018 @11.28. Said complain was attended on 05/05/2018. At this time i also meet mr. Mihir rathod and cleverly convey my decision "i never purchased your company's product, i discontinue my three years service contract and going to purchase new water purifier of other company. I turn off my ten years relations".

I have purchased a eureka forbes trendy steel vacuum cleaner on 30th april 2018 from kumar and kumar enterprices tiptur by paying rs. 7999. I have used only two times from 30th april to 7th may 2018. On 7th may 2018 vacuum cleaner stopped working automatically when i was using after 15min o[censored]se. I kept the vaccum cleaner aside for 1 hr and again switched on but not getting on.

I bought eureka forbes air purifier, a month before and after 5 days this product stopped working.

I tried calling call center but call never goes through.

I have written emails to customer care and after every two days service center is closing down the service request. We escalated the matter to next escalation point but no response.

After escalating to highest level eureka forbes is not taking responsibility.

Dear sir/ madam
I am sorry to say you i am not satisfied to your service. Because we have already lodge complain dt 30/04/2018 @ 10:00am but after 72 hour passed and not our service request resolved. Your representative only calling us and they are not giving us time for their visit. So kindly look into the matter as earliest as possible.
Because eureka forbes is a brand name. Which provides so many items.. Market reputation is also good of eureka forbes, but your service is not acceptable like this.

So i guide you improve your service as per brand name.

Ranjeet kumar choudhary
Manager
Canara bank
Seikhpura, bihar

I bought dr magna six month before. (Staying in chennai-tambaram) few weeks before got call from eureka for maintenance. They schduled date and they did not come. Then i have raised complaint and they came on last monday and he did check and reassembled in properly. Its been heavy leakage and i have given complaint so they alloted technician. May 1 was holiday so entire day was gone, lot of water is getting wasted (Hope we indians knew the water value). I got message from eureka for technician number (Your service request number [protected] has been allocated to technician mr. T. Durai ([protected]). It will be attended shortly). I called him earlier morning and told him clearly water is getting wasted come and fix. He said his collegue will come then i called a hour after he said he will imform then 3rd time he said the same. Till after noon i was waiting for him in home. I went office and keep on tired till 7.00 pm around 10 times there is no response at all. I could not reach chennai office number also always engaged. I need to escalate this kind of poor response. Just few minutes before gave 2 calls there is no response from technician. If you need i will attach all screen shots of mobile call logs. Hope you know about water value. I need fix asap. No comments from my end.

Crew committed to replace sand filter during every mandatory service on 2years amc and replace all filters elements twice with motor replacement irrespective of repair, now he is denying that he has not told, he did tank cleaning while making 2 years amc but now he just put one tablet and not cleaning. Why i should pay pay 8680₹ i need response, i talk to this guys but no proper response and say now do what ever you want.

Writing to you to from bangalore, regarding order number #[protected], to bring into your notice the #false_ promises made by your sales team mr. Dikshit gowda (Team lead) and his associates with employee id[protected] have promise the below are the associated benefits;

On the occasion of 36th anniversary of #eurek_fobers there is no amc charges for the lifetime if you buy though employee referral, to confirm this he spoke to few of his higher up and local branch and confirmed that there is no penny to be paid for service it is absolutely free for lifetime. And with order date of 20th april despite the date of purchase is 21st april.

2.#product_accessories - promised that, through employee referral, the product would come with 14 accessories, otherwise it would only be 12, cost 950 rs for additional two accessories, that would absolutely free with this schema. When product arrived we just have had only 9 accessories.

3.#product_training - after product arrived, call up customer care, they send an executive to #train_the_ use of the product, but this is not true when we reached out to customer care as there is no such training or demo on how to use the product. All that they say is lookup to vidoes

The more important and painful is the
#life_time_free_amc there was no point in paying 15, 590 rs for vacum cleaner (Eureoclean wd x2), #eurek_fobers_lifetime_free_amc was the sole reason for me to buy this product, to my utter shock when i called up customer care to request for product training and demo, i happen to ask about the no amc charges based on the promise made by the mr. Dikshit gowda (Team lead) and his associates with employee id[protected].
But customer care team confirm that there is no such plan/way of lifetime free amc charges and also there is no product training, if at all you need look for videos in youtube or in eureka forbes website.

I am customer of eureka fobres as i use water purifier, but to my shock this sales practice make me believe that #eureka_forbes is #unfit and #unreliable for customer to believe on what they promise,

All that i want you to do is strict action against these guys who make #fake #flase_promise to sell goods without honoring the promise.

If not what is the disciplinary action do you take against these #unethical,
#false_practice that your staff is doing.

Let me ask you this question, why do you send executive to door step and make tall and fake promise, is this your strategy of selling?
Do you train them to be unethical sales man?

1. Take back your product - return my money before the emi start,
3. If the process of refund is getting delayed, i want you to pay interest burden on the amount.

Frustrated customer

I registered a complaint on 28 April-[protected]. service visit should be done in 8 hours but no one has visited till now even after making number of calls. Every time I get a message from the customer care that you will get a call in next one hour. Useless service and management. My purifier is not working for the three days in such a hot summer and aquaguard has no response on this.They(Mr. Piyush) replied on Facebook that I will get a technician within an hour but it's more than 3 days.
Please look into this

We have purchased a New water Purifier - Dr Aquaguard (Hot, Cold & Ambient) on 28/3/2018, its hardly a month and the machine is not working, after logging complaint on 23/4/2018 with the customer care and several followups the technician attended the same only on 26/4/2018. He informed us that some part was damaged and required to be changed and did not turn up with any solution. We kept chasing the executive from who we purchased the machine he sent a technician on 28/4/2018 he just checked the machine and no reply form their end till date.

Its 8 days our water purifier still not working & to add to the cost we have to purchase bisleri from outside.

This is completely unacceptable and pathetic Service from eureka forbes
The machine purchased is worth Rs 35000/-