Eureka Forbes Complaints & Reviews

Dear eureka forbes,

This is to inform you that a person from eureka forbs (Gwalior) came to my house to do the service of the machine. After the service, there is an overflow of water from the machine. I called mr ravi prajapati ([protected]) for the same many times and he is not looking into the matter. Kindly look into the matter and do the needful. I will be thankful to you.

Regards,
Ajay

I have bought a 2-year support contract from eureka forbes and was promised by the eureka sales vendor - mr. Prashant (‭+[protected]‬) that he would arrange for servicing of the machine every 3 months proactively without having me to call the helpdesk. I had put this condition because it is difficult for my family members to keep track of the time and remember to call the helpdesk for periodic servicing. At the time of finalizing the contract, mr. Prashant confirmed that he would attend to the machine every 3 months and he also asked his staff to mention it on the service card. But it has been 5 months and there has been no one from eureka forbes visiting yet, and inspite of calling mr. Prashant umpteen times, there has been no answer as to when will the machine be serviced as per the original commitment. I understand i have the option to call the helpdesk but i choose not to since it is the responsibility of the person signing the contract to take care of their customers. Please take this note as my official complaint against eureka forbes staff and also against a senior executive like mr. Prashant who use sugarcoated language when trying to grab customers.

I have purchased water purifier on 10/04/2008. I have taken service contract for every three years and every thing going good. Problems arise from 24/11/2017. I lodged service request no.[protected] on that day @08.35. At last my request was attended on 01/12/2017 @ 18.15. I meet with letter asking reason for delay and compensation for 154 ours delay mr. Mihir rathod head officer, surat. He refused to accept the letter. So i send it by registered post. Till today no reply.
Last i lodged service request no. [protected] on 02/05/2018 @11.28. Said complain was attended on 05/05/2018. At this time i also meet mr. Mihir rathod and cleverly convey my decision "i never purchased your company's product, i discontinue my three years service contract and going to purchase new water purifier of other company. I turn off my ten years relations".

I have purchased a eureka forbes trendy steel vacuum cleaner on 30th april 2018 from kumar and kumar enterprices tiptur by paying rs. 7999. I have used only two times from 30th april to 7th may 2018. On 7th may 2018 vacuum cleaner stopped working automatically when i was using after 15min o[censored]se. I kept the vaccum cleaner aside for 1 hr and again switched on but not getting on.

I bought eureka forbes air purifier, a month before and after 5 days this product stopped working.

I tried calling call center but call never goes through.

I have written emails to customer care and after every two days service center is closing down the service request. We escalated the matter to next escalation point but no response.

After escalating to highest level eureka forbes is not taking responsibility.

Dear sir/ madam
I am sorry to say you i am not satisfied to your service. Because we have already lodge complain dt 30/04/2018 @ 10:00am but after 72 hour passed and not our service request resolved. Your representative only calling us and they are not giving us time for their visit. So kindly look into the matter as earliest as possible.
Because eureka forbes is a brand name. Which provides so many items.. Market reputation is also good of eureka forbes, but your service is not acceptable like this.

So i guide you improve your service as per brand name.

Ranjeet kumar choudhary
Manager
Canara bank
Seikhpura, bihar

I bought dr magna six month before. (Staying in chennai-tambaram) few weeks before got call from eureka for maintenance. They schduled date and they did not come. Then i have raised complaint and they came on last monday and he did check and reassembled in properly. Its been heavy leakage and i have given complaint so they alloted technician. May 1 was holiday so entire day was gone, lot of water is getting wasted (Hope we indians knew the water value). I got message from eureka for technician number (Your service request number [protected] has been allocated to technician mr. T. Durai ([protected]). It will be attended shortly). I called him earlier morning and told him clearly water is getting wasted come and fix. He said his collegue will come then i called a hour after he said he will imform then 3rd time he said the same. Till after noon i was waiting for him in home. I went office and keep on tired till 7.00 pm around 10 times there is no response at all. I could not reach chennai office number also always engaged. I need to escalate this kind of poor response. Just few minutes before gave 2 calls there is no response from technician. If you need i will attach all screen shots of mobile call logs. Hope you know about water value. I need fix asap. No comments from my end.

Crew committed to replace sand filter during every mandatory service on 2years amc and replace all filters elements twice with motor replacement irrespective of repair, now he is denying that he has not told, he did tank cleaning while making 2 years amc but now he just put one tablet and not cleaning. Why i should pay pay 8680₹ i need response, i talk to this guys but no proper response and say now do what ever you want.

Writing to you to from bangalore, regarding order number #[protected], to bring into your notice the #false_ promises made by your sales team mr. Dikshit gowda (Team lead) and his associates with employee id[protected] have promise the below are the associated benefits;

On the occasion of 36th anniversary of #eurek_fobers there is no amc charges for the lifetime if you buy though employee referral, to confirm this he spoke to few of his higher up and local branch and confirmed that there is no penny to be paid for service it is absolutely free for lifetime. And with order date of 20th april despite the date of purchase is 21st april.

2.#product_accessories - promised that, through employee referral, the product would come with 14 accessories, otherwise it would only be 12, cost 950 rs for additional two accessories, that would absolutely free with this schema. When product arrived we just have had only 9 accessories.

3.#product_training - after product arrived, call up customer care, they send an executive to #train_the_ use of the product, but this is not true when we reached out to customer care as there is no such training or demo on how to use the product. All that they say is lookup to vidoes

The more important and painful is the
#life_time_free_amc there was no point in paying 15, 590 rs for vacum cleaner (Eureoclean wd x2), #eurek_fobers_lifetime_free_amc was the sole reason for me to buy this product, to my utter shock when i called up customer care to request for product training and demo, i happen to ask about the no amc charges based on the promise made by the mr. Dikshit gowda (Team lead) and his associates with employee id[protected].
But customer care team confirm that there is no such plan/way of lifetime free amc charges and also there is no product training, if at all you need look for videos in youtube or in eureka forbes website.

I am customer of eureka fobres as i use water purifier, but to my shock this sales practice make me believe that #eureka_forbes is #unfit and #unreliable for customer to believe on what they promise,

All that i want you to do is strict action against these guys who make #fake #flase_promise to sell goods without honoring the promise.

If not what is the disciplinary action do you take against these #unethical,
#false_practice that your staff is doing.

Let me ask you this question, why do you send executive to door step and make tall and fake promise, is this your strategy of selling?
Do you train them to be unethical sales man?

1. Take back your product - return my money before the emi start,
3. If the process of refund is getting delayed, i want you to pay interest burden on the amount.

Frustrated customer

I registered a complaint on 28 April-[protected]. service visit should be done in 8 hours but no one has visited till now even after making number of calls. Every time I get a message from the customer care that you will get a call in next one hour. Useless service and management. My purifier is not working for the three days in such a hot summer and aquaguard has no response on this.They(Mr. Piyush) replied on Facebook that I will get a technician within an hour but it's more than 3 days.
Please look into this

We have purchased a New water Purifier - Dr Aquaguard (Hot, Cold & Ambient) on 28/3/2018, its hardly a month and the machine is not working, after logging complaint on 23/4/2018 with the customer care and several followups the technician attended the same only on 26/4/2018. He informed us that some part was damaged and required to be changed and did not turn up with any solution. We kept chasing the executive from who we purchased the machine he sent a technician on 28/4/2018 he just checked the machine and no reply form their end till date.

Its 8 days our water purifier still not working & to add to the cost we have to purchase bisleri from outside.

This is completely unacceptable and pathetic Service from eureka forbes
The machine purchased is worth Rs 35000/-

I'm from nellore, and i got a problem i'm vaccum cleaners body so i gave it to nearest service point on march 1 and now it's april 30.. Still there's no return call or anything. Then i realised how worst eureka and their service towards customer... Really and the way service guys are talking with a customer is horrible... I really hate this and the service point in lohitha services nellore

I am frustrated with services of Eurea, I have installed a new Enhanced RO /Technicaila came and he was not carrying proper instrument to check TDS, When I asked said wil visit next day and since last 12 days I made multiple calls to technician and to Customer care, I have escalated matter 3 times, Everyday same response technician will visit soon, My family had stomach upset due to low TDS, Everyday I am byung drinking water from last 10 days since it got installed, I want to escalate it and would like to go for legal actions,

Hi,

I have bought vacuum cleaner wdx2 from the dealer at on 02 march 2018.

Dealer address,

Person: nagaraj and srinivas naidu
Nagarabhavi cir, vidyagiri layout, jyothi nagar, stage 2, chandra layout, bengaluru, karnataka 560072
Mob: [protected]
Mob:[protected]
They have promised to give complementary gifts on booking but until now "no purchase receipt or gifts" given to us.

Many times we called them but no luck for them, please pursue it and ensure i get my bill and what promised

Dear Mr Venkatesh Raman,

We purchased a Eureka Forbes Total Enhance RO in Jan 2015 while residing in Sector 8 R K Puram, New Delhi. The We shifted to Dwarka, new delhi in October 2015 and got it installed from your technician.

I felt that the machine needs maintenance as it has been three years. I registered a complaint on your customer care number with complaint number [protected]. Since then I have made no less than 50 calls to your call center. They have sent 2 technicians (name Ajeet and Rajinder) to my place who refused to service the machine even without looking at the machine. Everytime they insisted to purchase the AMC from these sales persons and refused to honor the AMC purchased from Eureka Forbes site. My escalation nos as told by the customer care are: [protected], [protected].

I also tried to lodge the complaint on Eureka Forbes website for hours. But your system is refusing to work there also. It did not allow to register a complaint stating some system problems and suddenly a complaint was lodged automatically reflecting date as[protected]. I was not even born then!

One more thing about the level of your service, Your call center guys could not even correct the spelling of my name which is JYOTSANA and not Joytisma.

To let you know Mr Raman I myself am working with Tata's since many years. With that experience I can tell you that respecting a customer's concern or issues should be the foremost goal of an organization. But with this type of attitude I don't realize how will you sustain.

Only roping in a yesteryear bollywood diva alongwith her cardiologist husband and a dummy son will not work. You need to show the commitment and honor the contract for which you have already taken the money in advance as AMC rs 4350 from the customer.

Hope my concern will be resolved at the earliest.

Regards,
Jyotsana sinha

I purchased one euroclean iclean vacuum cleaner from mr. Santanu das, the branch manager of southend conclave, 2nd floor. Rajdanga main road, kasba. Kolkata - 7000107. His mobile number is [protected].
While taking the order, he promised to provide a wrist watch, which was supposed to be with the vacuum cleaner. But its being two months he has not yet delivered the watch.
Whenever i call him, he says within two days he will provide. With him his junior hafizul gazi (Mobile no. [protected]) is also acting the same.

Please take some action against these type of fraudulent activities what eurekafobes is doing with their customer.

Thanking you
Debabrata roy
Email: [protected]@gmail.com
Mobile: [protected]

Hi hope it will right platform to show my complaint against eureka forbes koregaon park office there is 2 month before i have call from eureka forbes office regarding requirements of service engineer. Then they have join under their service franchise, they did not pay right manner without any formalities they are working. Actually they are misleading people.

Sir
Usha agarwal. Customer since 2008.
Model of machine: aquaguard gold nova.
Machine no. :
Last contract no.in 2016 : 26347674
Customer code : [protected]
My mail id : [protected]@gmail.com
Ph. No. : [protected]

Sir,
I am very disappointed with your company's (Eureka forbes) approach. This is not fair that company increases the annual maintenance charges every year. We are not able to pay such increased amount. For last 2 years from 25/5/2016 to 24/5/2018 we paid rs.3175/- as a maintenance amount. Today i received a call from your service centre for contract renewal, he said that i have to pay rs. 3440/- for 2 years by 30th april 2018 or from next month i. E. From 1st may 2018 the amount is going to shoot by rs.450/-. This is really worse. It means i have to pay rs. 3890/- as amc.
How can we pay this increasing amount?
When we purchased your water purifier in 2008 your representative didn't inform us about this increasing amount every year for maintenance. That time we would have given a second thought about purchase of your company's water purifier. Please don't increase the annual maintenance charges every year.
Kindly take the action on this complaint as soon as possible. Otherwise we have to ban on purchasing your products.
Waiting for your response and immediate action.
Thanking you
Regards
Usha agarwal

We had purchased one ro last year and the same was installed after one week. The following problems have been faced in past eight months:

Invoice : the machine came with challan, on enquiry with jeewan chandra the person who sold the machine, he confirmed that invoice comes only after clearance of the cheque and takes around 7 days. I called him enormous times and sent mails to euraka forbes for the same. Every month a complaint was raised but seems the management does not bother. No action taken till date and no invoice provided inspite of the payment being made by cheque and also service records in place. Today the branch manager pawan was so rude and said the machine came with invoice and no duplicate invoice can be raised. First the machine came with challan and complaints have been raised every month about non receipt of the invoice. This is unbelievable that the company sells the unit without invoice. The accounts team is calling me and asking for the papers i have as they are not able to locate the invoice. This reflects clearly the way company operates.

Service issues: from the day one the machine did not work. Jeewan after getting complaints got the machine replaced after 10 days but the problem remained. As we had issues with the quality of water we kept using bisleri and kept on pushing the service team to resolve. But the service team always gave an excuse that the management takes too much time to approve the spares and accordingly it takes lot of time for servicing such problems. The team from lab came and confirmed that the water has particles but on lab report manipulated that the water is good for drinking. Next day santosh and other team members visited and agreed that the water had big particles visible and cannot be used for drinking. They checked the td value and said the membrane needs to be replaced. For past eight months they have changed machine, filters, tank, added one more filter and now saying membrane needs replacement. Over and above none of the management team has bothered to look at the written feedbacks sent to the website and mails written to them. This reflects the culture of the company and the way they treat the customers. The branch manager has no courtsy and says you can do what you want but we will neither provide you the invoice, nor do the replacement, nor take the machine back. The management of the company should wake up and look at what the team is doing to the customers. A strict action is expected against such companies who play with the lives of people and cause enormous health problems by selling defected pieces.
I hope the complaint is taken seriously and an action initiated against the company as they are playing with health of people.

I am customer of aquaguard magna water purifier and i am writing this letter extremely dissapointed. The dissappointment is about the product and
The service being provided. This product has frequent complaints and we have spent a lot of money on amc and related repair works. Recently on april 10th, the tap of the water purifier broke and i had raised a complaint. Technician suresh gv had attended this complaint, he replaced the tap with a new tap and charged me for that, despite being in amc. I would like to know whether the technician suresh gv right in charging me for the tap
Replacement despite being in amc?

After he left, the water purifier started leaking and since then i have raised atleast 6 service requests with customer care, and until today the issue has not been fixed. I had requested for a senior technician but they keep sending the same technician suresh gv again and again. This person is not capable of fixing the issue and that was the reason i had asked for a senior technician. But as always, nobody cares about the customer once the product is sold to them. It is the customer's headache after all isn't it? My hard-earned money has gone down the drain with this product and the service being offered. I had contacted the escalation department regarding the issue, but they will always give me a false promise that a senior technician would be sent, but they never did that.

Please find a list of service requests i have raised.

[protected]
[protected]
[protected]
[protected]
[protected]
[protected] - latest one

I want this issue to be escalated to higher management until i get a resolution. Please give me a resolution at the earliest.