Eureka Forbes Complaints & Reviews

We bought an dr. Aquaguard 1 years ago and today when we called the service guy he says all 5 candles have gone and it will cost you 5k. The replacement can happen every year it seems. This company is doing absolutely a fraud business. Who will invest 5k every year for an 18k aquaguard. I feel these people are cheating on lay man like us.
And sale people didn’t inform us while purchasing the product

I have brought aquaguard magna nxt ro water purifier.
In less than four months o[censored]sage, water is not getting filled in the tank

I raised a service request through the toll free number.
Service request: [protected] on saturday[protected].
The call center personal mentioned, it will be attended on the next day (19th)
Again i called the toll free number twice on monday[protected] again with the same reply that it will be arranged as quickly.
Again i called toll free on 21st to escalate it. But the call center personal put the call on hold and then cut the call.
No reply to the email send to customer care on 21st as well!!!
Sad plight.
On top of that, i get calls twice on the feedback for customer service.
Sheer nonsense.

I have completely lost the trust on eureka forbes both in product quality as well as service.

Till now no service personal has even called me that it will be attended in a 'near future possible date!!'

Shame on eureka forbes

I got a new Acquaguard Reviva RO after they bought back my old Eureka Forbes Innovaon 04-Jun-2016 in Bangalore after being in Delhi for over 10 years. After one year, on 01-May 2017 I got it reinstalled, when I shifted from my rented house to my own house in Sarjapur Road. However, there was no after sales service in terms of cleaning or filter checking done by Eureka Forbes. No phone call for service due or any other also came to me.

When I contacted customer care, they gave me a new number[protected] and they mentioned this is Aqua Care and I could enter into AMC with them.

I called the number and an engineer came and changed filters and collected Rs 4500/- as AMC and promised 4 free services a year. After that they never responded to my calls for over 6 months.

When I contacted Eureka Forbes helpline last week they said the database was still still showing my address and Aquaguard model as the old one of Delhi over 30 months back. The engineer Mr Chandrappa visited today and said the filters were duplicate, the motor was leaking and I had to pay Rs 8000/- to get both changed. He also said TDS was 20. However my phone number was still registered with them as I had ported it from Delhi to Bangalore.

This is indeed pathetic that Eureka Forbes neither has my revised address / model details nor have they bothered to find out the whether any preventive maintenance is required. The call center giving a number of another company is indeed very pathetic and dangerous to the reputation of Eureka Forbes

Please refer to my numerous complaints to your Helpline on this subject & written complaint on this site on 09/08/18. Despite your repeated assurances that the complaint will be settled expeditiously, there is no progress in the matter. The Hose pipe, which became unusable in July remains with me.
I had always thought Eureka Forbes to be among those companies where resolution of Service disputes is a top priority. I am deeply disappointed.
However I still hope you would resolve this matter soon.
Naresh Chandra

Customer ID - 35254
Ticket ID - 87344

Above ticket was raised for the complaint - The water purifier is not working, water was not getting filled properly, and shows green LED blinking. One of your technician visited and said the water inflow pressure is low and there is a sensor inside the device which detect the pressure and, thats why the green LED is blinking. I asked him to give this comment in written and he got angry on me and left the place. Later when I called the customer care I came to know the complaint was closed.

I have raised another complaint on 18th
Ticket ID - 88171

No one attend this complaint till now.. I have done my research on why the green LED is blinking and its no where related to the reason which your technician told me. Looks like you people trying make us fools.

I have taken 2 year AMC, just a month back, I am worried whether you guys will provide service for next two years.

Good afternoon sir,

I am rakesh kumar from military hospital jhansi. This hospital 04 aquaguard not working. This organisation annual maintenance contract to your jhansi eureka forbes dealer. Hence, you are requested please launch my complain and send me complain number for future reference.

Also send your rep for maintenance of aquaguard at earliest.

Thanks

Just 2.5 months ago i bought expensive aquaguard product dr aquaguard magna. I am really extremely disappointed. Today i had to register 3rd service call for this device within this 2.5 months period.. It seems eureka forbes guys have started cutting corners on quality. Worst is even though in warranty and just 2.5 months old, their call center person says i have to pay for spare parts if any. This is indeed cheating the customer. What is the use of warranty then. I will widely circulate it to social media if i do not get justice

Customer code: [protected].
Name p n ramakrishna.
Po. No. S0613771, 30.04.2018.
Invoice no.[protected] date: 30/04/2018.
Sales employee 09070659 narsimhulu yo bajar. Sales manager: mohammed azharuddin.
Product received on 03/05/2018.
So far demo not given. Both sales manager and salesman are not responding. Immediate action required. Demo given.

I have bought my water purifier from eureka forbes ie dr aqua guard magna+hd uv ro water purifier year back from akola. Now i had been transferred to nagpur city, maharashtra. I had called your customer care four times n submit my request for reinstallation one month ago, but till now one had return call me or visit my site for reinstallation. It is very disappointing that eureka forbes is giving such type of treatment to their customers. The last complaint/request which i had submitted ten days earlier whose request no. Is efl68732. If eureka forbes is not capable to give customers service, then shut the company.

We have purchased Aqua Guard Geneus on 27th July'18 and on 10th August'18, we have approached service team regarding an issue stating that it's very high priority

Till Date, we have made 20+ Calls to service helpline and 4 Times call is forwarded to Escalation team but still, the issue is not resolved.

On Friday, Service technician committed that the faulty party will be replaced by Monday 13th Aug'18.

On Monday 13th Aug'18, after repeated calls to support helpline in the evening service team committed to replace the faulty part of the product on or before 16th Aug'18 by 11 AM.

Since morning today 16th Aug'18, I have been giving calls to the Service support helpline and they have informed to us that service team is not answering the call.

What does customer do if your own service team is not answering calls?

The only mistake we have made is purchasing your product even after my first experience.

This is the second water filter I have purchased from Aqua Guard and now I can understand how horrible the service is.

I have purchased this product for my parents and they are suffering now.

Why does Aqua guard cheat customers by making fake promises pertaining to service?

Your Service team doesn't go by their committed and don't even care to inform customers in case of any delay ??

Do customers need to beg for service even though the company is committed for 1-year warranty?

I have purchased vaccum cleaner. Attached image for order id.

For which you one of the employe name ketan has collected advance 1000rs and told us to he will return once i will order that item. It's been 3 weeks and he has not returned money. He is not picking up call.

This compaint i have raised through your call support but haven't got any call back

I have below details of that employe

Name : ketan
No: [protected]
Employe code:9106706

I have got a Aquaguard Water Purifier bought from Thrissur on 27.01.2016 with serial number [protected]. It is working very well and I am happy on its performamce. During one year warranty, Aquaguard has done the services.

After communication with Aquaguard, the Technician visited on 26.06.18 and did service, changing two filters (1st Service of AMC) and I paid him Rs. 4, 525/ for an AMC for three years. He issued a Contract Receipt. No.[protected] with Company Hologram.

On 26th July 2018, I receved a SMS from Eureka that AMC number is [protected]. And another SMS thanking for the payment of Rs. 4525/-. Also the Customer Code was given as [protected].

Then I got a SMS on 07.08.2018 at 10.50am: "Your Service Request number [protected] has been allocated to technician Mr. Sanju Samson TSA...". And on same day atAT 11.40am, received another SMS : Your service request has been attended. For future...". And on 08.08.2018 at 8.00am another SMS was receved "Dear P. Gopinathan...help us to serve..."

But I confirm that I havent requested for any service request. Also no technician has visited to service my water purifier. So I sent an email mentioning all these incidents to customer care of Eureka Forbes on 08.08.2018 at 11.25am. I receved reply from them that a technician will attend to the complaint. But I replied them that they should find out how the SMS was sent. A technician cannot find out this matter by attending here in my residence. Only they can find out the matter from their system, how false messages reahed me. So I wrote that I suspect some fraudulant activities on this issue. Each time I sent the same story that somebody will visit you to solve the problem. They did not find out where the mistake is. Each time I sent reply to their mail, they are escalating the request giving a new number, but same subject. This continuing now also. More than 10 emails are sent and also receved until 3.30pm 0n 14.08.2018. But the story is same. Still they couldn't find out the problem.

Another complaint on a mistake in the Seral Number of the Equipment. When I opened the AMC details from the Company Web, I found out that the serial number entered in their AMC documents are wrong. Somebody has entered a wrong Serial Number in the AMC. I have informed them, but no action is yet taken. Every time they are escalaing but their reply is same.

have attached the AMC Receipt and Name Plate Details of the Water Purifier.

Brought eurekaforbes dr aquaguard magna uv ro tds from vadodara,
During sales people are good but after installation on 31/07/18 the product was defective.
The sales person asked for more money 10000rs for replacment.
Such a bad policy dont know whether its company policy or sales person policy.
For them their 500 rs is also big but customers 10000 rs is also small
Very bad customer service and handle over defective product.
Tired of harassment i have will file complaint for this mental harassment and now the sales person saying he will deduct 1500rs from total 19490 rs i have paid.
I will go to the highest level to get justice.

Complaint details : customer no: [protected] / ph no of sales person: [protected] / sajan verma, vadodara / service request no[protected]/service follow up no[protected]/

Dear sir/madam,

I am susovan patra (Customer id - [protected]). My aquaguard has needed service in some parts and i am complaining in your service centre from last 20 days ago but they are not responding properly they also promised every day to attend the complaint but till now they are not resolve my problem.
So i need urgent service for this issue.


Thank you,
Susovan patra

I am disgusted and disappointed by eureka forbes customer care. If you visit their website you will find it is a very simple process to buy amc online but in reality the story is much different and horrendous.

I have been calling, chatting and mailing various aquaguard customer care numbers and email ids, but till date i am unable to do a simple task as registering myself online so that i can purchase the amc.

They have various means to cheat the customers, will give one example - i want to buy new amc for 1 year which costs 1960/- but i have to pay additional 465/- because its a new amc. The trick is if you order online they will not charge you 465/- but will send one technician who will charge 465/- for simply visiting your home.

Can you please eureka forbes team explain me what ridiculous terms are these and why all these are not mentioned on your website?

I am disgusted and disappointed by eureka forbes customer care. If you visit their website you will find it is a very simple process to buy amc online but in reality the story is much different and horrendous.

I have calling, chatting and various aquaguard customer care numbers and email ids but till date i am unable to register myself online so that i can purchase the amc.

They have various means to cheat the customers, will give one example - i want to buy new amc for 1 year which costs 1960/- but i have to pay additional 465/- because its a new amc. The trick is if you order online they will not charge you 465/- but will send one technician who will charge 465/- for simply visiting your home.

Can you please eureka forbes team explain me what ridiculous terms are these and why all these are not mentioned on your website?

Hi,
I purchased a eureka forbes dr. Aquaguard magna nxt on june 17th 2018. I ordered a demo online and the sales representative approached me and promised me two 1 litre aquaguard water bottles. However, once the product was delivered, the sales person never gave a straight answer to the question as to when the bottles will be delivered. The online sales team refuses to take any responsibility over this and i m redirected to local sales etc. None of them are willing to take the complaint. Really pathetic experience with aquaguard and i would suggest anyone against them for the sole reason of pathetic after sales.

Hello Team,
I am writing to bring to your kind notice the pains that I am going through for a product that I purchased from Eureka Forbes .
In short - Very horrible serivce

I have purchased a water purifier (Model Aquaguard Magna UV) couple of days back.Initially had to followup on the installation and post that the installation (Ref No [protected]) person said there is a defect in the unit and the techician would visit. Noone visited for 2-3 days. On constant followup I finnaly decided to put up a replacement request. Online Request id 8368
But not surprised as the again there was no action from any of the teams. The callcenter trasferred to the local office and the local office transfers to online since i purchased it online.
There is no definite anwers given.The issue was toggling from one to other persons.
Mr. Vijay (Customer Care), Mr Surendra (Service Lead), Mr Imran (Pune Office)
Callcenter says the offce person will call . The office person says since it is online purchase someone from online team will call.
I called up the callcenter every hour and they said the standard statement they will arrange to call back.
The person by chance calls back says again the standard statement we will investigate get back to u.
The real problem is everytime I am promised that the problem would be attended to within 48 hours. I waited for more than a week but nothing happened. I have been continuously calling the helpline but each and every time the standard answer that I get from the representatives is that "the issue will be fixed by today".
Very rude staff.
Since 12 days i am paying to purchase water and drink only because of the pathetic service I m getting from the Eureka Forbes team
I have escalated this issue to Ms. Anu Kotian (Step 2 Service Redressal) & also to Ms. Vinath Hegde (Step 3 Service Redressal) but nothing seems to be happening. I have contacted the customer care everyday over the last five days but to no avail.

I hope that this issue will be resolved at the earliest after necessary intervention.

I have purchased a water purifier in December, 2017 and for last one month it has been showing a problem in over flowing. Your technician has come but can't fix the problem. He only change a product, for which I have to pay 500 during the warranty period. Is it justice to within the warranty period. But, problem is still prevailing. I have called the technician many times, but not come. Is the product is defective? Why do you sell such defective product? When to aspect for fixing the problem?

Complaint against one of your senior team leader - kalicharan mondal who while seeling aquaguard promised me to provide a aquaguard cover as a gift but that cover has not reached me yet.

This behavior of such a senior team leader my faith on this company eureka forbes is keep on spoiling.

I would be obliged if your team kindly look after this matter (Listed above) and take necessary actions.