Eureka Forbes Complaints & Reviews

My aquaguard waterpurifier membranes were replaced on 18th jan 2018 and i was told it will work for 1 year. Now after less than 6 months, my purifier is not working. The aquaguard technician is asking for 6000 RS to fix it. I am feeling fully cheated and their customer care is not able to help. They are closing tickets without proper closure.

Name: Rohit Khajuria
Complaint number# [protected] (First)
Second complaint number# [protected]

Customer Code: [protected]
Component Number: 32497017
Product Code: GWPDMROUF00000
Eureka uses 30 Days money back guarantee as Advertisement Stunt. I bought AquaSure MAXIMA RO+UF LTDS before 11 months back. At the time of buying I had confused with UV and UF and by mistakenly bought RO+UF. But after installation it does not work up to 1 week because of water leakage. I had registered number of complaints for the same. I bought on 2 Aug and register complaint to solve problem on 3 Aug. (Ticket Received[protected] but representative come to solve problem after 1 week. Meanwhile I registered complaint for money back after 3 days (6 Aug 2017) before complaint resolved but no one came to collect product.
After that unwillingly I am using that product from last 11 months. But suddenly various helth problem started with my family members. Doctor said to check TDS level of water, after I checked TDS value is below 70 which is not good for drinking. After that I registered complaint for the same issue on Friday (13 July) (Ticket No: [protected]). But no one visited till date and today I received email to provide feedback for registered complaint without resolving this problem.
Their is no provision in RO, if TDS value is less than 150 inform to customer because of poor quality product we are facing bone dentistry health problem.
Company can check my all complaint details to verify above information:
I bought product on 2 Aug 2017, kindly check all complaints after registered 2 Aug 2017.
Very bad experience and Indian Government responsible for all these issues their is no any guidelines for these water purifier companies, Government is looking only to earn money on the name of service charge and does not caring about Indian People Health.

We had purchased the Engance RO machine during 2013 .Even after conceling the top cover we are seeing cockroaches breeding inside the tank. The design team of this product should be proud for such a design. What a design flaw... I request the Eureka Forbes team to take back the product and return the money.How on earth one could use such a product ?

One AMC contract made on 24.07.2015 for three years for servicing of Aquagaurd Water Purifier (Model-Infiniti) which is valid upto 23.07.2018.
However, your Service Engineer Mr. Sarif ( Mobile No.[protected] visited our residence few days back and advised that our AMC has expired and we to pay about Rs.5000/- for renewal of the AMC. When we requested him to do the servicing works which denied and informed that the unless we renew the AMC, he will not do the servicing. But the AMC is valid upto 23.07.2018. Last servicing done on 19.01.2018.

2. Again, on 16.07.2018 came to our residence without any prior intimation and entered the house without taking permission and forced my wife to renew the AMC and forced my wife to sign the on the Service Card (where Servicing is being Recorded) with remarks "not interested" which means we are not interested for servicing. We are no more interested to avail any service from your company.

I have purchased a water purifire o[censored]r company dt 6th April 2018. The machine is automatic. Since it is installed its electronic level sensor is not working properly. In this connection I have made a complaint to ur company in Kolhapur in the month of June 18 three times in July 18 two times through Mr Rajkumar Padwal ur sales employee[protected]. I have also made complaint to Mrs Swapnil Kamble Bhoi at ur Kolhapur Office. But both of them have not taken any serious action against my complainant. I have also requested on mobile call also. But no one visited to my home to see the complaint. This is ridiculous.

Sequence of Events

1) Installation 13/7/18: Technician noticed internal water leak ..apparently rectified it..after 2-3 hrs of twice water drain we noticed continuous water leak…informed him ..said tomorrow someone will come..close the connection water tap
2) 14/7/18: Another technician visits ..said previous person didn’t do few connections properly so the leak…apparently redid everything (same)…after 2 hrs water overflowing from the top..on calling him said he can not come now.. tomorrow another senior man will come. Informed customer Care..reluctant to register complaint..on my insistence he gave the number. (open Service Request number [protected].). and contact of Mr karthikeyan ( [protected]), our Area Service Manager, where he advised another senior person will visit tomorrow. Emailed to deepa.cutomer care too.
3) Sunday 15/7/18..Another technician comes..says some valve not correctly placed hence the leak..(redid same things)..After 2 hrs again overhead tank leak started…(I didn’t close or sign the SR as I knew when problem occurs nobody ever comes back.
4) Monday 16/7/18..Another Senior person visits…argues that Unit not mounted properly…(so fault is ours’s???) The previous sales team Mr Karthikeyan and Karthik [protected] (who sold us the unit ) not picking up my phone…(unproffesional….supposedly washed off their hands )
MY CONCERN
1) We have been fooled by the Sales team.(Karthik).telling of 30 days return policy/money back etc
2) My kitchen has become a swimming pool on weekend..Had to request our neighbours for drinking water and purchase bottled water at midnight.
3) A new unit which needs 4 people to install, where everyone says previous man dint fix it properly…How do I trust it that it wont give problem later???Or we are been given excuses (different ones each time)..which of them is true?
4) Will the water be safe now to drink, , since its overflowing?
In nut shell I have got a DEFECTIVE UNIT….which needed 4 people to rectify..
Plus I do not have any trust left on the service team ..whether they will do a CORRECT JOB and respond to calls

AFTER MY ORDEAL I DO NOT WISH TO USE THIS PRODUCT NOW..
REQUEST TO KINDLY REPLACE THE UNIT OR REFUND MY MONEY..I HAVE ALREADY EMAILED THESE REQUESTS WITHOUT ANY FURTHER FEEDBACK ON IT

Really disappointed after being a previous Eureka Forbes Customer...

Dear Eureka Customer Care,

This is regarding the eureka forbes product which was purchased on 06-June-2018, I had already raised the complaint at the below link:
https://www.consumercomplaints.in/eureka-forbes-new-product-eureka-forbes-enhanc...⇄
As engineer visited the premises, he checked the equipment and concluded that the pump in the equipment is faulty. But as you can see that it is hardly one month the equipment has been purchased and less than 15 days of installing it, that I started getting major problem in the equipment. It is an brought to your notice to change the equipment under the warranty as I do not to be troubled further for this ro purifier. Please take immediate action at your end as we cannot stay without water for long duration, moreover the purpose for purchasing the equipment is not fulfilled.
I am attaching the photograph of carelessness of your franchise in the initial installation of equipment in my premise, the entire equipment is hanging on 2 screws and remaining 2 screws were not fit on the wall(hence equipment is hanging on just 2 screws, it may fall down anytime).Please kindly take appropriate measures in re-installation and replacement of the machine. I hope that matter should be resolved by today.

I had complained about Enhance water Purifier not working since last four days to Eureka Forbes company.But so far no Technician has attended the machine complaint.This happening repeatedly and is a regular feature of company not attending to complaints in time eventhough the Complaint is urgent the company has not bothered to send their Technician.My last servicing done is in month of February 2018

Sir,
Respected, i m agam naudiyal,
miyawala dehradun . I m a customer
of aquaguard . Ur sales man said .
After sold u gift a watch by company .
But do not response any one . Nd 6
months buy aquaguard . Dont
response by company nd sales man in
dehradun.till date dec2017 to july
2018. So i dont belive in company . Plz
requested my compalin is seriously
becz i m a customer in eureka .. thank u

I have horrible experience with EUREKA FORBES dr aqua Guard megna machine i purchased this machine in October 2017 with the trust of eureka forbes but with in month machine created the problem and after resolving the problem I got the same problem around 20-25 times till date. i trust on eureka forbes but not happy with the machine. kindly replace it.

The vaccum cleaner i purchased is not functioning properly as the attachment comes out whenever I try cleaning the things. I am really not convinced with the product as the attachment comes out in ni time. I really need an answer for the same as I am not able to use the product at all. I have wasted my money in purchasing it but I will surely not advise any one else to go for it.
Regards,
Khushboo Jaiswal
[protected]

This was regarding the installation purchase of eureka forbes aquaguard enhance ro+ at vasant corporation north usman road chennai for Rs 13000 which was hard earned money on 7- June-2018 after taking half day leave from work(worst experience) and installation was made at pudupakkam on 23-June-2018 by vairam home care adambakkam velachary. Today morning(07-July-2018) onwards, I started receiving knocking sound from the product and it does not work any more.
I had immediately checked for tap outlet and water was flowing properly and then tried to troubleshoot the product using the user guide but non of them worked. I had bought with virtue of good faith on eureka products as I had purchased 2 other aqua purifier previously at different locations. It was unfortunate that I had invited trouble for myself by buying this product as in 15 days of installation of the product, I started receiving trouble and most important point to communicate was that I was not happy with the service provided by your franchise during installation.
Even though, the product is in warranty period for duration of 1year, I suspect that it will work for one year or not. Please send your company representative for repair not franchise.
Advise to Eureka Forbes, please take efforts in serving your customer better and resolve the issue at the earliest.

I directly purchased Dr Aquaguard Intelligenz from Eureka Forbes Website. The Cost of the equipment is INR 29990/-. The Eureka Forbes personnel who came for the demo took the order and I had provided him the full GSTIN Details. Inspite of that the Invoice Received had Everything Wrong Except GST Details. Further, within 7 Days as per Ongoing Offer a Wrist Watch was Suppose to be Delivered.

I lodged the complaint Twice with Eureka Forbes Help Line for the above 2 listed issue Below is the situation:

1. The Modified Invoice Send to us (via Courier) Two Times Invoice for Wrong Equipment (Aquaguard Reviva RO+UV) with Invoice Value of INR16090/-, whereas the device purchased is Dr Aquaguard Intelligenz with value of INR 29990/-

2. The Wrist Watch as per the Offer Till Date Not Received. Kindly note we are eligible for the offer as we have made online payment.

I am sick of contacting Aquaguard Help Line Again on this.

Sincerely,
Anupam

I have giving payment for 2 yr, AMC, But not get services they are asking money for service and filter repairing . Not sure Very Worst service in AMC
for changing every things they asking money, not sure Why I am taking AMC on Eureka Forbes, If you complain on local manger Sunil, looks like he also involving in this, not sure Worst service and Worst Company.

Myself Sumit Roy phone number [protected], I purchased the above DR Aquaguard product one week ago and now it's having some noise,
multiple time I called to the executive and service guys but they didn't respond, even nobody has come to me for QA test,
At the time of the demo and purchasing the product they called me several times to buy it and right now they have just vanished.

I am not satisfied with the service of DR Aqua guard, completely un professional.

I had lodged a complaint on 8.6.18 regarding auto refill not working in aqua guard magna and i had got a reply from eureka forbes on consumer complaints that they will fix the issue. The technician has visited twice and changed the sensor yet the problem persists. I have repeatedly informed the customer care to send a senior technician but it seems there is no follow up on the complaints lodged and Eureka forbes is aiming at just sales with its advertisements and not service.
Technician : Mr Chandra
mob no of technician :[protected]
I have complained to area manager of Hubli Mr sarvanan with mob no:[protected].
I have even sent a message to Ms Kavita Gandhi(AVP finance of Eureka forbes) on linked in.

Such a big brand needs some credibility, they can replace the unit in case there is a manufacturing defect. Harassing the customer for his belief in the brand is unpardonable.

Mob:[protected]

I bought Eureka Forbes Aqua guard (model Superb) in March 2018, last week my dad got it serviced. The service person did not provide the service slip for the work. The Aqua guard is showing blinking of green light (which as per internet search means that filter is blocked and water is impure). I am calling the respective agencies from last week regularly and they are either not responding or when I call from different number they say that they would be sending a person who never has never come to our home. I am being forced to buy water from outside as the water from the Aqua guard taste saline and is not drinkable.
I have been in contact with Tripti - [protected].
Further, I several times tried to contact on the customer care no. - [protected]
My number is [protected]

Dear sir,
I am rakesh kumar from military hospital, jhansi. I have annual contract to your firm (Address of eureka forbes at jhasni - samad enterprises 7/3, banker coloy shivpuri road, nandanpura, jhansi, u. P. Contact no [protected] & [protected]) form march 2018 to march 2019 at eureka forbes, jhansi.
My complain following are :-

(A) why our hospital amc not show online (May be, your jhansi branch not send to you complete contract details, due to corruption)
(B) if you required our hospital amc contract receipt, please info me, i will also send to you.
(C) what is above mentioned eureka forbes jhansi branch is your branch?
(D) your local service provider (Branch head and worker) is very poor, i have also called more time but he says i will come tomorrow but him tomorrow not come yet.

Sir,
I hope to you for justice of my organization and please send me my complaint status at earliest.

Thanks

Complain nos [protected] dt 29.6.18

The above machine was purchased last year, at present it is under warranty.
After the visit by your technician the machine requires a part change which is cover under warranty, till date there is no feed back from the concerned dept when the same will be replaced, it shows lack of cordination and willngness to change the part when under warranty.
Today is 9th day after the complain and still no solution.

Kindly advice is it possible for you to change the part under warranty or it is just a sales gimmick to sale the machine

I have purchased a vacuum cleaner (Eureka forbes model trandy neno) on 17 oct 2017. Due to poor quality of material its locking nob was broken. Later its motor burned out. I have complained on customer care more than 10 times but no one has come even for visit. The product is unservicable since beginning and warranty period is getting spoiled. Eureka forbes is not at all helping.