Eureka Forbes Complaints & Reviews

The Service Team of Aquaguard is not servicing the machine under warranty as promised by the Sales Person who sold the machine earlier. The delay in service and response has passed the warranty time of the machine. There is no co-ordination between the sales and the service team.
The Service people were ready to service the machine well within warranty period by renewing the warranty to next one year.
The Aquaguard team has not been able to fulfil their promise of performance of the machine (3 liltre water / minute) as per specification shown by the sales person.
Aquaguard is simply buying time to void the warranty period and sell the renew of the warranty for next one year and only repair the machine which actually should be replaced with a new one.


This is the mail Correspondence we have with the Service Team.


Dear Mr. Ajay Vaish,

Thanks for the response, as per our previous correspondence I would again like to reiterate again that the salesman had miss sold the unit and had stated, at the time of selling the machine, that for the first year everything would be covered under the warranty. I would suggest that your sales and service centre should co-ordinate amongst themselves and should settle this once and for all. Also, as stated by your salesman, at the time of sales it should be demonstrated to us that the machine would yield 3 litre per minute.

Hoping to hear from you soon.
Regards
J.S Bhatia
[protected][protected][protected][protected]
From: AJAY VAISH <ajay.[protected]@eurekaforbes.com>
To: [protected]@yahoo.com
Sent: Thursday, 6 August, 2009 6:21:47 PM
Subject: Fw: Issue with Aquaguard installed


Sir,

This is to inform you that the candle of the unit is choked which is not covered in the warranty of the machine and the same was already conveyed by our service technician at the time of the visit and since you are not ready to pay we are unable to rectify your unit.


Regards
ajay vaish
[protected][protected][protected][protected]

From: Jatinder Singh [mailto:[protected]@yahoo.com]
Sent: Tuesday, August 04, 2009 10:45 PM
To: info
Subject: Issue with Aquaguard installed


Dear Sir/Madam,
This is with reference to our previous correspondence with your service/sales centre regarding Aquaguard installed at

Gyan Vaishnav Hotel
16 Vidhan Sabha Marg
Lucknow

Order No: - 006418

Unit No: - 2003907

Receipt No: - 006418


The machine was installed at the above mentioned address on the 12th August 2008. The machine was sold by Mr Arvind Shukla.In true sense the machine was miss sold. We were told that our old water purification machine, which was already in good working order, is not very efficient and the new machine would yield 3 litre per minute.

The machine from day one was not working and at no given time was yielding the amount of water as stated by your salesmen. We have, on numerous occasions, have lodged complaints with the relevant departments. For the past two months the machine is completely out of order .Following is the list of few of our correspondence.

Initially called the complaint number 2230314

Complained lodged on 27/07/09, complaint no 407

Complained lodged on 31/07/09, complaint no 1118

The complaint was also personally lodged with Mr Vaish (Supervisor Complaints)

On numerous occasions we have spoken to Mr Arvind Shukla and he has advised us that we should lodge a complaint about this and the machine should be replaced.

On speaking to the customer service it has been advised that the company would service the machine only if a new yearly service contract is bought. The machine’s warranty ends on the 09/08/2009. The machine is completely out of order for the 2 months. It is quite evident that the customer service is using delaying tactics and are waiting for the time when the warranty period expires.

The installed machine is not working which is causing great deal of inconvenience. This kind of service is not expected from a reputable company like yours.

I would greatly appreciate if you could appoint personnel to look into this matter and resolve the issue as soon as possible.

Hoping to hear from you soon.

Regards

J.S Bhatia

I have brought a new R O Filter from sales executive of Eureka Forbes came at my door step said you can exchange your earlier Eureka Forbes U V Filter with R O one. He said coz of higgher value of T D S in your area the recommends to drink R O Filterd water for healthier life and good life

He said this R O will remove approx 50% of T D S present in water supplied in your area, and we got the same installed at my place now after few days a new exective is coming and checking T D S present water which is filter by the new R O filter he Said this of no use u should install new / upgraded version of this same device he said the person how came and istalled the same have given u fake commitment

U should get this R O Total

Now at the company people are not putting ear to my calls

what should I do ???

I have entered an AMC with Devi enterprises, franchiee and it is valid up to Dec 2010. I have complained in the last week and a technician attended and said that the water will come very slowly. Only if the overhead tank is kept in 3rd floor, it will work properly and he could not rectify our complaint.

The water is coming very slow, drop by drop only. Again another complaint was made on 10.8.2009 and several reminders were given to Ramanathapuram office - Ph.[protected]. No technician was sent to attend the complaint.

If my complaint is not attended, I will be forced to refer the matter to the Dist. Consumer Forum for not complying with the terms of maintenance contract.
N.Selvaraju

Dear All

I have called up Eureka Forbes customer care center on July 28 & my request number is 54855076. for routine servicing as its almost one year but till date nobody turn up for service as the salesman told us that every six months person will be coming from Eureka Forbes for servicing. Since its almost one year nobody turn up so I decided to call the customer care the gentlemen over phone told me the service guy will come in a day or two but till date nobody visited for servicing from eureka in this regard as my water purifier is under warranty. How can you expect me to refer Aqua guard to my friends/relatives, if the service is this pathetic Its more than a week, Would appreciate if you could send service person ASAP, otherwise I have no option other than write to various seniors/other media persons about the pathetic service we have been provided.

Thanks and Regards

B.Rajendra

hi, this is sanjay pandita from Jammu (J & K), we have purchased aquaguard compact on 12 of Aug. 2008 and installed at our home for domestic use. At the time of installation, it was assured us that there will be 2 free services and 1 free carbon change. after six months of installation a free service was given to us by the company.
As the 12th of Aug 2009 (i.e 1 year completion) was ahead, we call company office which is at trikuta nagar, Jammu for service and carbon change.
yesterday on 10th of Aug, 2009, company send a person who told us that there is no 2nd free service as the date of expire has almost ended.

i want to know, whether company is befooling us or the person who has came to our home.
i will be waiting for your kind reply.

We have purchased Aqua Sure Spring Fresh at Vivek & Co in the month of 12/06/2009, The amount of purchase is Rs.13, 250/-. The cheque No is 597929. At the time of improper installation, water tube bursted and severe earth shocked fully in kitchen.After this incident, there are four complaints given to customer care at Chennai office. Phone No: 39883333, Complaint No: 81623330 Gayathri. After 2 days Complaint No: 81612164 Charan, Again after one week, complaint No: 81640253 Charan.but there is no response. I have complaint at Vivek & Co finally.Three persons attended the call on three different days. Still now, same problem. So, I have decided to replace the unit or else i will go to consumer form.
By,
Ramanathan.V
[protected]

I am G. Bhaskaran, residing at Balaji Nagar, Kolathur which I purchase Acquqguard and entered AMC with Eureka Forbes authorised dealer.

My wife called on 4th August 2009 for Quarterly Service and no one has responded so far. Every day she is calling and the concerned people are givning some feedback and they are giving assurance today our service engineer will come and attend your Acquaguard.

I am totally dissatisfied about this kind of service and first time I am facing this kind of problem with Eureka Forbes authorised dealer. My son was suffered sever throat pain and fever for the last two days.

Kindly take the action immediately and arrange the Service Engineer to attend this issue.

Appreciating your early action on this matter.

Regards,


G. BHASKARAN

I recently bought a Aqua guard RO smart water purifier... They haven't installed it properly and i'm calling then (Sales executive, customer care center) for past 3 weeks but they are not bothered to correct it... now they are not even picking the phones... And to take it official i need the invoice, but that hasn't reached me yet... whenever i ask for it they say it'll be sent from their mumbai office and it looks like it'll take a century to get that in this current scenario... Had a very bad experience with this company which calls themselves as good in customer care... but in fact they are damn good in ignorance...

Jayakumar
[protected]

I have purchased water purifier model Aquaflow UV water purifier from 1342- HQ CE(P) Deepak, CSD Canteen. Same has been installed in my home i.e. Kaithwali, PO- Masumpur, Distt- Ballia (UP) PIN -277303 on dated 16 Jan 2009. After 06 month the water purifier stopped the fuctioning. I have contact to Aquasure service center at Room No 303, Samrat Bhawan, IIIrd floor, Ranjeet Nagar, New Delhi, Phone No [protected], [protected] on dated 08 Aug 2009. He adviced me to contact M/S VB Enterprises, 219, Sindiacate Bhawan, 3, Old Rohtak Road, Jakhira, Delhi-35. I approached him on dated 08 Aug 2009, but he refused to repair that water purifier. Sevice center and M/S VB Enterprises are harassing me. Now i am approach to you for needfuul direction so that my water purifier can repair. For this act of kindness, I shall much obligeg to you.

I took an Annual maintaince plan from AQUAPLUS which is an authorized AQUAGUARD service agent.They serviced my machine on the 14th of May 2009, after which my music stopped playing during the water filling.I called them on the21st of May and the standard reply was we will come tomorrow, since then I have contacted them innumerable time sometimes it is some SAMEER, sometimes it is some SHEKHAR that talks to me with the same answer we will come tomorrow but the crooks that they are they never turn up.I regret putting my hard earned money in this product, where the service is so shoddy and run by crooks.Videocon is a cheating company and I would advice all never to buy their products.
The number of this service co is-[protected] and I would be grateful if my product is repaired as my service plan expires on the 28th of August and their mechanic has perhaps removed my music playing equipment or damaged it.

We bought an AquaSure-Ivory, a product of Eureka Forbes on 03-03-09, The product was working fine for four months but started to give problems on the month of July, so we called for service engineers from "AMENDMENT AGENCY", Chennai, (an authorized service center of Eureka Forbes) to solve the problem. Sad to say that they have been working on the product to fix the problem for almost a month, but haven't identified the exact fault till now, and they have literally spoiled the product. Its condition is such that it cannot be brought back to its initial working condition.

I'm particularly not satisfied over the quality of service provided by the service engineers. What I have noticed from this service is that,

i) The service engineers do not have the basic knowledge of the product. They don't even know to open the product for repairs, and have no in depth knowledge on the parts of the system. They literally damage the consumers product in the name of service.

This shows that they lack good training. I have actually confirmed it with the service engineer who came to my home. Instead of giving basic training they are just recruited and asked to learn from repairing consumers products by themselves, where they keep asking their superiors through Mobile for their every move regarding the product.

ii) They don't have the basic care for customers and their products. The way they handle the product at our home right before our eyes is pathetic.

iii) The way they handle repairs is that by some how, by hook or crook they want the problem to be covered and not solved.

iv) They don't have a whole hearted commitment towards service. At the end of the day they want the work to be somewhat done, and are not cared about the way it is done and if the problem is perfectly solved.

How can we rely on such a product which gives problems so soon and not to mention the quality of service which cannot be trusted. We want the authorities involved to take necessary action and replace our product with a new one.

The company is manufacturing acqua guards and marketing adopting unfair trade practice canvassing that all the products are same and of also specifications. The fact is that some are sold through dealers only`and rest of the models are sold directly by the company. The models sold by the dealers are differrent in price and specification than those marketed directly by the company. The dealers are not permitted to sell the models marketed by the company directly and that the company does not sell the models sold by the dealers. On both the products, the name of the company is printed and the shop / seller does not disclose this and causes an impression as if both are same. This is nothing but cheating the consumers.

Dear All,

I am a user of Eureka Forbes's Aqua Guard - Water Purifier from past 5-6 years. Althought the product is still unparalleled in its category compare to other competitors. But unfortunately the service backup of the company is still NOT really good after serving the industry for so long.

I had recently called the local service centre and their service franchisee which covers my locality in Nagpur (almost 4 weeks back). The circuit and some other components of the product were need to be changed as told by the service engineer, who visited after almost 3 weeks from the first complaint. Then they said that they need to order these components from their main H.O. But thereafer, nobody turned up. Their service delivery is very pathetic. They do not have (including their service H.O. here) the necessary spare parts available and I am still waiting for the components to be replaced.

Thanks.

Dr. Preshth Bhardwaj
Assistant Professor (Marketing Area)
Institute of Management Technology (IMT), Nagpur

I have perchased a EUREKA FORBES AquaSure water purifier after seing advertisemen in telugu news paper. The company person came to my house and taken 2750/- receipt of M/s cristal enterprises. till than the unit did not work same thing was coplained but not single fellow came to or telephoned me. In word I can say that this is company o[censored]SELESS .THESE PEOPLE ONLY SELL THE PLASTIC PRODUCTS FOR HUGE AMMOUNT AND NEVER TERN BACK FOR COSTOMER CARE.

CHAYANIKA BASU
85, JODHPUR PARK
KOLKATA – 700 068

July 27, 2009


Eureka Forbes Ltd.
7, Chakraberia Road South
Kolkata – 700 025


Reference: My letter to you dt.[protected]

Dear Sirs,

Your local franchise took sample of water and they had it tested in their laboratory and obtained a report, which was absolutely silent to the nature of the problems – growth of white thin flakes.

Kindly refer to my letter to you, dated[protected]copy enclosed) in which I pointed out to you that the Aquaguard purifier was giving water which produced white thin flakes of some substance which I could not identify. And so I requested you for a proper investigation.

Anyway, lots of thanks to you for your endeavour. But unfortunately your people moved in a wrong track. The problem is still persisting.

It has been a long wait, almost more than a year now. Please find out a final solution to this problem.

I hope you will appreciate the serious condition of drinking water.

Kindly take the initiative urgently and oblige.

Thanking you,

Yours faithfully,
CHAYANIKA BASU

Copy to: The CEO
Eureka Forbes Ltd.
Bhupesh Gupta Bhawan (Chayanika Basu)
85, Sayani Road, Prabhadevi
Mumbai – 400 025.

I had bought the above mentioned model dated 1/7/09, from a salesperson, Ankush Rathod who claimed to be working with the company. I gave the down payment in cheque for 2625/- number 715857 and rest of the EMIs as post dated cheques number 715858 to 715861. The machine was delivered to me after two days and installed. No water has come out of the machine till now inspite of repeated complaints to thier customer care, HO in Koregaon park, Pune or to their local service station in Wanowrie. My customer ID is [protected] and request number is [protected]. The only line they would adopt is, " someone will come to fix your problem today only"

I have been boiling water since then and my children have had stomach upsets quite often. Neither am I able to use the machine nor dispose it off..

I have purchased a Eureka Forbes - Aquasure Crystal UV water purifier three months back from TMC dealer. The product is already not functioning. I have logged in a complaint by contacting service call centre @[protected] with service request number 81603779, three days back. So far there is no response and no one has attended the compliant. Every day when I check up with the service centre I am given assurance that the service engineer would be attending by EOD of that today. Someone called me in the morning and told me that he would be coming by afternoon and that I should be at home. I have wasted whole day waiting for someone to turn up.

I have experienced similar pathetic and unprofessional service for the installation request when the equipment was purchased.

After sales service does not reflect the market image Eureka Forbes has. It is very pathetic, unprofessional and hopless. It is leaving the customers fuming and cursing the company.

sir,
one of your agent Mr. Sudip Mondal (M-[protected]), of Asansol WB, assured me to refund my 2500/-
given for 3 yrs. service contract for my old classic model, with you Asansol franchaisee, code1029;
for purchasing, a new nova quaguard w.f., on 29/03/2009; taken my original service card; but till date
did not refunded the difference money.
The other flat owners of my locality, and my service place (Bank); are very much eager to know the
fate of this type assurance.
Please check.
Thanking you,
Sd/-Subir Naha; Tel [protected].C.R.Park Asansol-4

We purchased an RO system (Aquaguard Total) on 29th October 2007 from Eureka Forbes @ Rs. 14, 500/=. Initially, we were very satisfied with the fact that we were having drinking water in its most purified form, but one day we were SHOCKED TO SEE A TINY COCKROACH FLOATING INSIDE THE TANK. We consulted the company and their executive for the same and they just came and cleaned up the water tank, AND EVEN GAVE US SOME HINT THAT THESE INCIDENTS WERE NOT UNUSUAL, and to our despair, these incidents kept increasing with the time.
Now, for the last 2-3 months, WE ARE CLEANING AND REFILLING UP THE TANK TWICE DAILY BECAUSE WE CAN SEE SO MANY ANTS FLOATING IN THE WATER AS SOON AS WE LEAVE IT REFILLED. IT'S BECOME A NUISANCE, AND A COMPLETE WASTE OF MONEY, ENERGY AND TO THE TOP OF IT WATER! We were told by the company executive himself that this problem is because of its manufacturing defect for which the water tank and the its lid will be changed by the company. But that was the last day any executive came to our place to attend to our problem. They never came back to change anything.
Executives from the company have now stopped listening to us. They avoid us and don't pay attention to our repititive calls, complaints and requests.
We want our problem to be looked after properly and get solved asap.

Dear Sir,

I have purchased Eureka Forbes Aquaflow Designa on 22/05/2005. I opted for AMC
for maintenance . Every year I renewed my AMC. My AMC elapsed this year on
22/05/2009. One week before the due date when I called M/s. Crown Enterprises (Agency)
I was informed that they have discontinued the agency.

I have called call centre 3988 3333 and request no: 81319751 was given to with the assurance
that my request will be attended in 2 days, but no body attended. Thereafter I have called 5 times.
Every time I was assured my complaint will be attended the same day or the following working day.

IT IS VERY SORRY TO SAY THAT I AM GETTING THIS TYPE OF SERVICE FROM SUCH A REPUTED COMPANY.

I will be obliged if my complaint is attended.