Eureka Forbes Complaints & Reviews

I purchased EUROAIR Geneus yesterday (20.05.09) by cash and their executive gave me acknowledgement for documents Sl.No 338014 when I ask for cash receipts he simply told me that same will be handed over at the time of product delivery, In the evening product was deliver to my office when I ask about cash receipts he simply told me that he was in hurry so he forgot to take the receipts from office and same will be sent to me within ½ hr time. I told my colleague to take delivery of this product from Eureka Forbes executive because at that time I was busy in an official meeting.

In the evening when I reached home and opened the box I was really surprised and shocked to see that executive handed over me defected piece because there was no manual, no remote not proper packing were there inside and it was not even working properly…Immediately I called their customer care centre but office was closed and left my msg …. (Ref sale no[protected]

In the morning when I approached executive about delivery of defected piece, he simply told me that sorry sir I was busy perhaps our office boy has given you rejected piece…..
For this incident I realize that now your network is very big and customer satisfaction is not your first priority, I know you will change my product but please think about customer harassment which he faced…. carrying product from office to home and vice versa.
I am customer of Eureka Forbes from last 10 year and I also use Water Purifier, vacuum Cleaner ….and for using your products already given reference to many of my friends and relatives to use it.
But the kind of experience I had yesterday has really broke my trust towards the customer care part is being taken in a really very light way despite of being in competitive market how can they afford to treat their customer like this ..
Please look into this matter with serious concern and before it’s become too late, your company may be affected due to these kind of lacks for after sale customer satisfaction.
Now I request you to please provide me cash receipts of Rs 9900/- and change my product immediately.

Thanks

euroair geneus — defective piece supply

Eureka Forbes becomes one of the werst and Frod company. Pls lets not to buy any thing from those guys reason as my case ... I have purchase EUROAIR Geneus yesterday (20.05.09)by cash against this executive given me acknowledgement for documents Sl.No 338014 when I ask about cash receipts then he told me that same was handover to at the time of product deliver at the evening product was deliver to my office when I ask about cash receipts he simply told me that he was in hurry so he is forget to take the receipts from office and same will be given to me half and hour.I sent my cooligue to take this procduct from Eureka Forbes executive because at that time I was busy in a official meeting.

At evening when i reached home and open the box I was really surprised and shocked to see that executive handover me defected piece because no manual, no remote not proper packing inside and prodict also not proper working…immediately I call your customer care centre but office were closed and leave my msg ….(Ref sale no[protected]

In the morning when I have approached executive about deleive defected piece, he simply told me that sorry sir I was busy possibility that office boy given you rejected piece…..for this incident I realize that now your network is very big and customer satisfaction not your first priority, I know you change my product but please think about customer harshement which he have…. carry product from office to home and taken back home to office.

Now yesterday when we reach there asaf ali office then i want to know that they have not this product in their store...now i am laughfing on own why should i made payment cash...now i request you to all please don't purchased any product from eureka forbes because they are cheater...

Today i have received call from Mr manoj who is the incharge of this office and gave me assurance that my product will be change on Monday 25.09.2009...let see if it is not happen then i will take police and press help on my issue ...i have purchased this product of Rs 9900/- but i am ready to spend Rs 10000 more to give them lesson that we are not a fool...i will planing to take legal action against slae executive or co who took me cash wihtout given me official receipt...

Immediately action should be taken by company..and chang defective piece immediately without any further delay...maintain company reputation & gooedwill

AQUAGUARD TOTAL SENSA — Non receipt of the invoice and guarantee card

I had purchased a water purifier from aquagaurd eureka forbes, model Total sensa. The product some how was delivered to us on oct 2010. But the agent had told the invoice and the guarantee card and other manuals will be sent by courier within a week. Inspite of calling the office several times, there is no good response. They just tell, I will report the problem to higher officials, but don't get back. After 3months, when a guy had come for servicing even he had called and requested to send the documents. After several days, i got a call telling I will get the documents in a week. Its more than a month now and 5months after the purchase, we are left without any documents or proof of purchasing the model.
I would advise every one not to go for aquagaurd or see that they give the documents on delivery of the product.

Eureka Forbes Vacuum Cleaner — No Service

Its 4 weeks since the complaint was launched about the stalled vaccum cleaner. No darn service yet. Every time you call you get an answer the technician will be visit today but no one turns up. Suggestions to all - please do not go for Eureka Forbes products.

Eureka Forbes Vacuum Cleaner — No bill provided even after 2 months of purchase

I bought eureka forbes vaccum cleaner in the month of vaccum cleaner.BUt still i have not provided the original bill.I have made repeated complaints on their helpline, but still no action has been made.Also the machine sometime works and sometime doesnot.After complaining 2 times i was given the SR number, but no action was taken on that even after 2 weeks time.

Eureka Forbes Vacuum Cleaner — Worst Service ever received from such a well known company

i had bought the a vaccum cleaner machine from one of your outlet located at G.K II, M Block Market (New Delhi). The person has delivered me the machine which was faulty. for change that machine your company has taken one month and 15 days. and there are other equipments which was already broken while delivering to me but your G.K outlet has refused to replace those parts.


And the worst part is that i had not recieved my bill for the machine and warranty card and lifetime service card.


The person who had delieverd the machine his mobile no. is [protected]. and he is refusing to take my call.

SpecialRequest to the forum kindly do the needful.

Eureka Forbes — IMPROPER SERVICING

I HAD AN AQUA GUARD OF ROYAL BRAND PURCHASED FROM EUREKA FORBES. I MADE A SERVICE CONTRACT OF 3 YEARS. AS PER THE CONTRACT THE SERVICE CENTRE PEOPLE SHOULD VISIT MY HOME AND SERVICE THE PURIFIRE AND CHANGE SOME INGRAIDENTS/INTERNALS INSIDE THE PURIFIRE. BUT EVERY TIME WE HAD TO CALL THEM AND GET OUR PURIFIRE SERVICED, INTERNALS CHANGED AS PER SCHEDULE. RECENTLY MY WHOLE FAMILY GOT SICK AND WE SUFFERED NEARLY ONE WEEK FOR THIS. THE DOCTORS EXPLAINED THAT IT IS BECAUSE OF CONTAMINATED WATER. AS WE ARE DRINKING WATER FROM OUR AQUA GUARD THEY ARE MOST DEFINITLY RESPONSIBLE FOR OUR SICKNESS AND SUFFERINGS. I THEREFORE WANTS TO COMPLAIN TO THEM ABOUT THE WHOLE EPISODE AND WANT TO LITIGATE THEM.

Eureka Forbes Vacuum Cleaner — no demonstration at home since 15 days

i have purches one euroka forbes vaccum cleaner at vijay sales ahmedabad on dt.04/09/10
but till date no any service man to no body in my home i have number of call to service centre but no body come my home to how to use this product so please my complaint registred and take nesssary action.

dear sir,
I have a vaccum cleaner since 5 years, its armeture has been burned, where is your service centre in jodhpur city(Rajasthan).pls revert me the address with contract number.

Anand Mehta
[protected]
mail.ID : [protected]@gmail.com

Eureka Forbes Vacuum Cleaner — not satisfied with product

I am not satisfied with the product of Euroka forbes vaccumm cleaner. service is very poor. I tried to contact the costumer care but nobody responded to my complaints as it is a festival season ,I purchase the machine so It can help me during diwali The machine has not supported me moreover it has given me electrical shocks two times. so plzz suggest what shall I do.

Eureka Forbes Vacuum Cleaner — service not provided

I had launched a complain with Eureka Forbes helpline regarding service of my vacuum cleaner on 5th of May, at their customer care helpline. They assured me the mechanic shall come in a day or two, but person who comes is not able to open the machine, he says he does not know how to open it! repeated calls have been made but they are not sending any person. I asked them to give me the no of the service center but they did not. what should i do??

Eureka Forbes — improper service

sir,
we had insured our R.O system for 2 years in year 2009 from EUREKA FORBES ..Mr.Jambu dalawat insured ths system.Now according to the agreement, filters have to be changed by ths this year in june,but still its not completely changed but he din't completely changed our filters after one year completed.We called him severl times but he din responded satisfactrly.

Eureka Forbes — VACUUM CLEANER

WE PURCHASE VACUUM CLEANER FROM CABLE VISION , NEW AABADI MANDSAUR , 2 MONTH BEFORE, BUT AFTER 15-20 DAYS LATTER IT WAS NOT WORKING ( VACUUM CLEANER USE ONLY 15-20 MIN. TOTAL ) COMPLAINT TO CABLE VISION MANDSAUR , THEY SEND SERVICE ENGINEER , BUT SERVICE ENGINEER NOT REPAIR IT. SO WE SEND IT TO CABLE VISION MANDSAUR. BUT LAST ONE MONTH THEY ARE NOT REPAIR IT & NOT GIVE SATISFIES ANS.
WE ALSO CONTACT INDORE EREKA FORBES OFFICE . BUT NOT SOLVE THE PROBLEM

Eureka Forbes — REGARDING SERVICING

I have taken a service contract from an AUTHORISED SERVICE CENTRE OF EUREKA FORBES LIMITED . My contract receipt no. is 17211811. I need servicing for my aquaguard but the agents never turn on whenever complaint for service is done. Name of the service centre is Santosh Service,Raza Bajar,Patna,Bihar.

Looking for a positive response,

Regards
Preeti

Dear Preeti,

We have not heard from you for a while now. We would like to resolve your issue, incase you are still facing a problem.

Please let us know if you have any concerns.

Regards,
Eureka Forbes Team

Dear Ahamed,

It seems that you are unhappy with our service. Please accept our apologies for the inconvenience caused.
We deeply value your relationship with Eureka Forbes and wish to provide you with the best solution to resolve your issues. We request you to kindly share your contact details with us along with the service request number (if you have already registered a complaint).
You can also write to us at [protected]@eurekaforbes.com.

Regards
Eureka Forbes Team

Eureka Forbes — sensa model automatic mode not work

dear sir, sensa model not work since last 15 days plz sovlve problem.

WE HAVE THE SAME PROBLEM LIKE MR.ASHIMRAJ.ITS BEEN MORE THAN A YEAR OUR AQUA GUARD IS NOT IN USE.WE HAVE AQUA GUARD GOLD NOVA. THE PERSON WHO DOES THE SERVICING IN MIRIK CIRCLE NAMED PRASANJIT CAME TO DO THE SERVICING LAST YEAR AND WHILE INSTALLING AN IRON GUARD HE SPOILED OUR AQUA GUARD AND AFTER THAT HE HAS VANISHED.HE COMES TO DO THE SERVICING IN OTHER HOUSES AND HOTELS IN MIRIK BUT HE DOES NOT COME TO OUR PLACE.HE DOES NOT ATTAIN OUR CALLS AND WE HAVE TO SEND HIM A MESSAGE THROUGH OTHER PEOPLE IN WHOSE HOUSE HE COMES FOR SERVICING.EVERY TIME HE PROMISES TO COME BUT HE ESCAPES EVERYTIME WITHOUT SERVICING OUR AQUQ GUARD.WE HAVE CALLED TO THE SERVICE CENTRE NOS. IN SILIGURI AS WELL AS IN DARJEELING BUT THEY SPEAK SO RUDELY AND SAY THEY SEND A SERVICE MAN BUT TILL DATE THEY HAVEN'T SEND ANYONE. IT WAS A BIG MISTAKE TO INSTALL AQUAGUARD AND THE SERVICING IN MIRIK IS WORST.THIS SERVICE MAN NAMED PRASANJIT FROM MALBAZAR WHO WORKS FOR MIRIK CIRCLE IN SERVCING AQUA GUARD IS A WORST HUMAN BEING WE HAVE EVER MET.PLEASE HELP WE ARE FACING A LOT OF PROBLEM FOR DRINKING WATER.

I Purashed R.O.from varanasi this month .i want to know about T.D.S leavel, what is lowest limit for drinking water.The taste of water is not ok and got some heavyness in stomch.

kindly confirm about these.

Thanks

shomit

I have recently purchased Water purifier (AquaSure) from Eureka forbes. Within 15 days of purchasing this product, it is second time under maintainance. From 10 days it is not working. I have been calling Eureka forbes service centre dailly. No body is responding. Every time they are giving new excuses, and it is awfull to talk with them. Nobody from Eureka forbes is interested and bothered, it is really a trouble.

iam your dealer at lucknow (u.p) your servise manger mr.rajpoot are not responding to customer complaint isay many times to attend the complaint mrs.neelamsrivastava so please change the unit or change service center my contactno. [protected]

Mr Chauhan--
I am also the victim of Eureka Forbes cheating. They regualarly collect money for annual maint. contract and do not render any service. They shamelessly knock off your money. Please approach IMMEDIATELY The Consumer Forum in you area. Please claim the refund the cost of machine, the cost of AMC, and damages to your health and family's health. The consumer Forum is a Government Body with semi judicial powers. The Consumer forum will impose penalty on Eureka Forbes. They will try maximum to evade to pay the penalty. Consumer Forum has powers to issue arrest warrant if payment is not made.

We are pleased to get to know that you are presently on the market for load cell and weighing scale. We have the pleased to introduce ourselves as one of the leading manufactures and exporters of the load cell products.

As we are very enthusiastic in expanding our business activities still further. We take this opportunity to approach you with a view to establishing close and cordial business relationship for the following commodity, and could establish business relations.

We shall be pleasure to receive your interesting and hope this may be the start of mutually successful business relationship. We will send some our product for your reference. In the meantime we can produce according to customer's requirement. Please don't hesitate to tell us if you have special requirement .we will do our best to support you! We will do our best to develop advanced models to meet your needs

We guarantee the quality and offer the competitive price. Please do not hesitate to contact us if you need this products, the best price will sure bring more benefit for you.

We are very much eager to hear from you.

GOLDSHINE

BEST REGARDS

Ms. Lucy

Ningbo Gold Shine Electronic Co., Ltd
Add: No.3 Building Xiapu Industry Zone Ningbo, China
ZIP: 315800
Tel: +[protected]
Fax: +[protected]
E-mail: [protected]@goldshinecn.com
Msn: [protected]@hotmail.com
Skype: goldshinefour
Web: http://www.goldshinecn.com/

Dear sir,

I am SUDALAI SURESH, L&T Manager, Padiyanallore. I was purchase the AQUAPURE RO NANO water purifier (before two months), when the machine was installed that day onwards the machine repair. I was compliant so many time to the customer care and service center also(complaint Number[protected]. Till the machine is not service and now the machine is not working.so, kindly change the machine (or) return the money to me.

Note:1. The machine is purchase at Rathna Store, T.Nager

Regards,
C.SUDALAI SURESH
[protected]

i buy aqua flow model ivory from supreme radios, jalandhar, punjab 27.04.09. not installed till date 29.04.09,
i cam calling 100 times service center, no body comes for installation tel. no. is [protected].
very poor customer service. before sale situation is this, after sale what is situation.

complaint from
sunil gupta
8-b, new gobindgarh,
opp. aryasamaj mandir,
jalandhar city.
mob no. [protected]

my aquagard is liking for 2 month of complaints no service please need service ADDRESS 24, 4th cross jaya nagar Reddyrpalayam pondicherry pin 605009

Worst service from Eureka. Do not buy this product. It is a very bad one. All false commitments.
They do not even bother to note the compliants properly.

They talk very bad about competetors.

I have not seen any company working like this. Very very bad experience...

Buy product of Eureka only if you want to loose your money.

Ravi is right. When they say warranty its warranty on the whole product. When the company never makes any such declaration of limits of TDS value they have to comply with the warranty and exchange the product.

we have been facing the same issue. TDS has risen up to 150. But they ask for money to replace that membrane saying it is consumable part.

Here is a story of disgust I experienced with the Eureka Forbes people in connection with a fault in my Aqua Guard RO unit. It was bought in June 2011. Lately the taste of the water was salty and the TDS showed more than 900 and one morning there was no water flow at all. The service technicians came for checking who said that the membrane had worn out and the motor was faulty. He said this would happen when the water does not flow through the inlet tube. But he didn’t check the flow of that tube. Instead he said that the motor did not work and hence there is no water flow. I was surprised because we had the whole set of the filter cartridges changed only on 15th December 2013 and the water TDS went up within 15 days of changing. When the service technicians checked they said there was no problem and the water will improve in taste. But now, within one and a half months I am in peril and there was no water to drink. We had to resort to getting packaged drinking water. One of my friends tried to me and got his technician for checking my RO unit. He after thorough checking said that the membrane and filters are not original from Aqua Guard and the membrane was an old one which had already worn out. That is why it had stopped filtering water. He said the motor was perfect but the inlet tube was fully deposited with salt and hence water was not flowing resulting in motor not working.

Now, he offered to replace the membrane with a original Aqua Guard Refill and to fix a flush valve which will take care of the water flow. With my consent he did the job and now the RO is working properly and the water TDS is below 50.

Here are some questions I need answers for.
1. The first year of installation of my RO, it was under AMC and all was OK. There was no problem in the water. The next year we did not want to enter in AMC and asked the technicians to come on call only. Is that why the next year everything went wrong?
2. The first year all the refills were original. The next year all were from the franchisees and it was said that Aqua Guard stopped supply of all refills. Why?
3. Why were some parts like relay and some valves removed from the unit by the franchisee as not needed?
4. Why, to our utmost surprise the water inlet tube was not checked for smooth flow when there is complaint but the motor was said to be faulty when there was really no problem with the motor?
Eureka Forbes has to answer me whether they as a company know that their franchisees are not giving good service and they tend to cheat the customers and to loot money from them saying fake faults in the RO units.

Hello fellow reader.
This isnt a complaint but a mere advice to all ..." DONT EVER EVRE BUY EUREKA FORBES WATER PURIFIER" ...I had experienced enough from their old carbon filter UV model to RO+UV Enhance model...They are just a bunch of cheaters who lure costumers with there false claims and pathetic after sales service...You can get an idea from this that a company with presence of over 30 years in market doesnt even have a toll free no...Kindly go for any other brand for new purchase, and i[censored] already had an aquaguard machine and feel stuck in their after sales service then u can opt. for some independent local service providers.


Feel free to contact

Dear all, really sorry for problem arising in case of you. But might remember that what product you are purchasing that should be directly from company in direct sale. While purchasing a Aquaguard or Dr. Aquaguard from company office, there is a service center in every 5k.m. radius.But you will not get these facilities while purchasing from outsides or dealer.Sorry Mr. T.S. Krishnamoorty, We will take care on problem happening by our Service franchises.But one suggestion for you, what service you have to do, please follow the service guideline provided by company through our euro-smile technicians. Otherwise you will be suffered from outside/private cheating. If problem arises, concern to the B.P. head or mail your problem to us through our company website : www.eurekaforbes.com.

Dear Indian_Consumer102, actually, while a customer getting a free demonstration from our executives, they have to know details regarding product knowledge, which parts come under warranty and how to get proper service from company. It happens so in case of Direct Sales, but not in dealer models. Otherwise they can be able to get details by dialing to our customer care executives.

Dear Shukla Yogesh, don't bother about your water having TDS 150ppm. According to the WHO, the portable water should contain TDS level 220ppm, which is drinkable. But you are getting standard level of water, which is perfect for human body.But be sure that the TDS is the percentase of different kind of minerals.While there is excess amount of calcium and sulfur in water, it shows TDS level is high.

Dear shashmit741258, I think you have not followed the company guideline or you have not purchased the product by systematically. There is no discount on our product, but why customers trying to avail discount? For which thy are not getting registered to the company SAP. While purchasing a product from company, customers have to keep contact details of local service centers. And be sure that EUREKA FORBES LIMITED is a company, who sends his employee to visit customer's house dailly to inquire and to solve problem happens, not like of calling to inquire.And this is due to top class service.My suggestion for you know more about eurekaforbes, and compare the service provided by other companies with eureka forbes.


Regards Malaya Kumar Malik, Eureka forbes Ltd, Bhubanswar, Odisha.

I was also facing the same issue. But then my friend recommends me a website pearlwater.in
I ordered a domestic ro membrane from them and received it within 3 days. My raw water TDS is 1500 and i got 60 TDS from my RO. After almost 6 months still i am getting 80 TDS in my water.