Eureka Forbes Complaints & Reviews

Sir,

I purchased Aquaguard classic from Kangra much earlier and they commited us to provide free service after 6 mth, but till date none has come, apart from that even after calling no response is there on paid service My mobile No is[protected],& address is Arvind Sharma,Madhav Kunj,Ghurkari,Kangra H.P 176001 I hope issue would be resolved now

Dear Sir,

on September 22 ,2009 i registed a complaint No: [protected] & Customer Id No:[protected] saying that my Total Aquaguard RO Purifier in not working, after 3 days i received a call from the service technician that he is going to attend the complaint shortly. many times i remember about the complaint, so far they not bother about the complaint.
i fed up by calling them,and came to conclusion not to pruchase any Eureka Forbes products in future and altering my coluges about the problems facing by me about the product.
no doudt the Eureka Forbes are International Quality Products but there services and response are very poor,

Kindly do the need ful,

Thanking u,

T. Ramanjaneyulu,
Kompally,R. R. dist,
Andhra Pradesh 500014,
Contact No: [protected]

Regarding comp.no.82001321 and fault of PCB and Blackmarketing

Your Attention Please:
I had entered into a 3 year service Agreement with Aqua guard Pragati Services-C-21 A East Baldev Park- Franchise-on 24.06.09( Contract receipt no.16878178, Customer code:.1479) and paid Rs. 3000/-.

PCB is not in stock,will take time-on this excuse/explanations -to avail fast service,Even without Bill I have paid to Mr. Prabhat-1100/+250 & to Mr. Ghanshyam -Rs1000/= for the purpose of change of PCB twice within a period of recent 4-6 months and now this is a third time when we had to call them and they declared the same problem,and not only this they are as usual saying this PCB is not in stock,will take time,

How surprising and ridiculous it is that such a big Brand Name & Reputation having Company does not provide the parts of the aqua guard to its Franchise,

and even black marketeer-(of these parts)-Pragati Services-C-21 A East Baldev Park- Franchise do not guarantee of the parts which are supplied to us without bill without validity period,

I had entered into a 3 year service Agreement with Aqua guard Pragati Services-C-21 A East Baldev Park- Franchise-on 24.06.09( Contract receipt no.16878178, Customer code:.1479) and paid Rs. 3000/-.
nobody has turned up on the date of AMC-24.09.09for servicing and changing of filter....

And ,at this point of time I m feeling helpless,harrased and disappointed,
All your Customer Care is false and misleading Fact,
Don't insist me to go at the Consumer Courts/Grieviences,
Kindly provide timely and direct services

A Dissatisfied Customer
SK Agarwal
[protected]

After some contemplation we decided on the Aquaguard Gold Nova for which the sales exec was very prompt in coming and confirming the order. We specifically told him that we required the machine to be installed and working asap, for which he said he would get it done within 2 days if we paid an advance of Rs.1500/- which we did on the spot (this conversation took place more than one and a half months ago). Nor has the sales executive had the courtesy to call from his end even 4 days later even though he promised us that the machine would be installed in 2 days. Neither did he receive our repeated attempts at contacting him. At last I had to threaten complaining to their office which got him to reply to one of my messages. Yet he never made it on the day which he specified. It took 4-5 calls of coaxing on our part across several days to get him to visit us once. Finally after 15 days from the date of confirmation we received the machine and made the full balance payment (7500) for the same. Later when the installation person came (2 days later) then he asked us to pay Rs.600/- for a PRV which he would need to install (concerned with the water pressure in the building) which again he delayed for another 3 days after which when he came for the installation he told us that the machine was second-hand/faulty and would need to be changed and so he asked us to contact the sales exec again (which was again a matter of a week of coaxing to make him to visit us) and before he came the sales exec told me that he'll come and check the machine again to see if it faulty (even though his own technician declared it faulty) but I told him to bring a replacement machine so that as soon as he confirms that the machine is faulty he can change it on the spot yet he came empty handed and upon coming and checking found the machine to be faulty. Yet out o[censored]nderstanding I asked the Sales Exec to get it replaced asap, upon which he confirmed that the installation will be done within 2 days (it being a Saturday that day). Its been over a week since the last conversation and now we are unwilling to buy any of " Aquaguard's " products and now am calling various different people from their staff and office to get a refund of the full payment that I had made more than 25 days back. And in this battle to get the machine to start since more than 45 days I have received the sales executive's call just thrice and that too after I called him repeatedly... they have no value for the customer's time or money.

I would never recommend or even consider buying their products from now... am just hoping it wouldn't take so many months just to take the refund back. Very poor service on their part.

I am having Eureka Forbes Water Purifier (with pump/motor) which is under AMC as on date. Last week one representative had come on two consecutive days for servicing/changing of carbon, etc. However, from subsequent day the pump/motor of water purifier is not working. I am not sure if it has been disconnected. I have also written to them today morning.

thanks

d. r. damania
[protected]

sir
I have a water purifier ( model Inova) purchased from Eureka forbes. After expiry of the warranty I entered into a 3 year Annual maintenance Contract with the company on 12/4/2008. At the time of the contract the comapny serviced the machine and changed the filter. After that till date, despite the AMC nobody came to service the machine. 4 days back I had lodged a complaint at the local office of eureka forbes that the machine is not working and it should be attended to immediately for we don't have very little stored drinking water. The company man came empty handed and after inspecting the machine said that the filter needs replacement, which he will replace tomorrow morning positively. But since that we have been waiting for this gentleman. I again called the company perosnnel Mr Neelesh, but till now nobody has come. We are forced to drink unsafe water which may lead to diseases for which the company will face serious legal consequences.
Thanking you
yours sincerely

Suhas Kumar
D-11/8, Char Imli
Bhopal-462016
phone-[protected]

for EUREKA FORBES

COMPLAINT

I paid for your product - TOTAL REVIVA, but don’t know when this water purifier will start purifying water at my residence. It is lying here uninstalled for the last 10 days.

I feel cheated, though not very sure who is playing smart with me, whether it is Eureka Forbes or its salesman, Mr. Kamlesh Singh. I hope your response to my present complaint may clear the matter as to that.

I think I should write the detail from very start.

To replace my old model of Aqua Guard, I had shown interest in purchasing RO model from Eureka Forbes. One, Mr. Kamlesh Singh (contact number +[protected], a sales person of Eureka Forbes at Gurgaon (India), contacted me at my residence at Gurgaon on 2nd October 2009 and collected Rs.9,990 (Credit Card payment) against placing order for TOTAL REVIVA model. He collected from me Rs.1000 in cash also, for supplying a BOTTLE supposed to be attached with TOTAL REVIVA. Additionally, he took away my existing Aqua Guard also.

On 3rd October, Mr. Kamlesh Singh came and dumped a box containing Water Purifier at my residence. I am waiting since then, for its installation. Every time I give him a call, he gives me next date for visiting the residence for installation and also for return of my old purifier.

On 3rd October, on contacting him over his mobile phone, he said he would come on next day; next day he said it was a Sunday, so would come next day and so on. Today, it is 10th October, and still I am waiting for installation of water purifier to draw water from the same. Today again, on contacting him over his mobile phone, he said he would visit tomorrow, which again happens to be a Sunday. So, story continues.

I don’t know, whether it is a usual practice with Eureka Forbes to dump their product without installation, or it is a misdeed of Mr. Kamlesh Singh. At least you inform me as to if I have to get it installed on my own, I will get it done unless you think that even after making payment I have to continue to live on impure water.

Through this complaint, I demand of you to arrange for installation of Water Purifier without further delay and also give me a confirmation in writing that the warranty of the said product will start from the date of installation (date of its being put to use) and not from the date it was dumped at my residence.


Yours

D K Sachdeva
Mobile +[protected]

E-107, Surya Vihar,
Dundahera,
Gurgaon – 122016
Haryana, INDIA

I have been using Aqua purifier since 10 yrs .Last Year I have changed another one NF membrane (same company).After every 6-8 months change its Nf & other membrane including candle.Last time also came with loose Nf membrane , after complain many times they came with packed membrane.
Complaint to Laxmi Nagar service centre & also to Euro Help Line 39883333., but in vain.

to eureka forbes service centre

I registred complain on date 27/09/2009, but not visit the engg. till date against the comp. no. 55484028, its very non resposible company and also chhter, i confirm to the call centre then he saying call attaned by mr. bhola nath but no any visiter visit to my home and he also re-registred comp. dated -3/10/2009

so if mail receiver responsable the please helf me

my add
House no. 3055, street no. 5A, ranjit nagar, patel nagar, new delhi - 110008

res no.[protected]
m - [protected]
in name of - Rajesh Kumar Choudhary
Regards,

Rajesh Kumar Choudhary
Mobile:[protected], 91-[protected]

recently two month back i purchased aquaguard gold nova with in one month leakage found in purifier and value got jam informed to service centre but no one attend that complaint

Hi

The Eureka Forbes Aquaguard salesman said that this water filter will come for 14 years and will give sweet water. He never told that for 1 litre of water 9 litres of water will get wasted. Neither did he say we have to pay Rs. 3660 every year as AMC to maintain the aquaguard. Being lured by the brand, we bought the Aquaguard Total RO filter for Rs. 14500. It stopped working now and then and we called them continuously for service. But no response. We were forced to use can water again. Finally when the technician arrived (it was within warranty, less than 1 year), he said the filter has to be changed and it does not come under warranty and would cost Rs.3500. We were totally taken aback and asked whether we can return and get some refund money. He said you can sell it and get Rs.1000 back. So we will have to buy it for Rs.14000, but the company will get it back only for Rs.1000. This says how pricy it is and how useless it is. We then shifted to Chennai and thought we will put into use the Aquaguard. Maybe it is the Bangalore service which was pathetic. But in chennai after registering 2 complaints and following up with the technician several times, he came and said the water is changed and so the filter has to be changed and to use the water after wasting 4 times. We did the same and was shocked to see it had some chemical taste which was burning. We called up again and after several escalations, someone came and changed the filter. Now the water is totally tasteless. No sweetness that used to be earlier. Again the technician said the motor wire is loose and needs to be changed as it does not work now and then because of loose contact. (This was not diagonised by the Bangalore technician). But he never came to change back. In short, the service is completely pathetic. When I tried to escalate the issue to the manager. He was completely unprofessional, rude and not even listening. He told me "You listen. You escalated right? I will send a technician in 3 hours". We are working people and will have to wait for these technicians to come because they will work only 11 to 5 pm. If we buy the water can (Rs. 25 in Chennai, Rs.35 in Bangalore), it is much hasslefree, cheaper and taste is also sweeter. We feel so cheated. We also logged a complaint in the website, but no response. We just want to return the aquaguard and get our money back. If someone can guide us on this, it would be great.

Regards
Shanthi

I purchased aquaguard -Sensa during June 2008 from ur Burkit Road, t.Nagar, Chennai 17 office. Despite my repeated reminders till date i have not received the invoice.(more than 1 year) Similarly, on 3 10 09 i placed order for supply of one wet and dry vacuum cleaner from ur burkit road t nagar, chennai 17 office. They took my old vacuum cleaner for exchange and i paid cheque for Rs.8990/- dt 10 9.09. (order form cum receipt no[protected] When booking the order, they promised me to deliver the pillow cover and a big bag to keep the vacuum cleaner with all acccesories along with the original invoice . Till date nobody delivered the same. I think ur burkit road office rep. will always misguide the people and of their poor service ur reputation may fall down amongst the consumers. I would like to know from the customer care service cell that what are all the items you will provide with the vacuum wet and dry cleaner. I hope atleast u will respond to my complaints. Precisely I would like to have the folloiwng:

1. Original invoice for the Sensa - Total wate purifier purchased during June 08( more than 1 year)
2 -do- wet and dry vacuum cleaner delivered on 3 10.09.
3. Items promised by Mr J Srinivasan, o[censored]r burkit road t nagar chennai 17 office at the time of
booking the vacuum cleaner.
If not responding to my above complaints, I may avoid suggesting ur products to my friend and relative circles.

I had bought a new RO water purifier 3 weeks back, It worked fine for a week and since then it has completely stopped working. I have been repeatedly folloing up with the retailer (Dass Electricals) and have been calling up the Eureka Customer care. After 15 long days, I got a call today morning that the purifier will be replaced today. After waiting for the whole day, a lady from your company calls up and says that there is some nonsense problem and they cannot install it today. Now when I am trying to call back to the same number nobody is replying back......left for the day after screwing my entire day.

MY BIGGEST MISTAKE WAS TO BUY THIS CRAP FROM EUREKA FORBES. They bost about being customer focussed but in reality they are not.

Will never ever buy anything from Eureka!!! Its completely !!!

I had ordered for the purchase of the afore said vaccum cleaner and one Mr. Krishnamurthy,sales executive,hyderabad came to us and detailed us about the effectiveness of the vaccum cleaner and i agreed to purchase and issued him cheque for Rs,9990/- dated 19/09/2009 and he encashed the cheque on 25/09/2009 and he promised to deliver the instrument on sunday but inspite of our repeated requests, he did not deliver the instrument till friday 8:30 pm and he was requested to come the next day,open the packet,show the detailed articles + additional articles and demonstrate but so far he or any one from eureka company has inspite of repeated request and complaints and as a result we are not able to open the package and use the instrument, he has also not furnished the bill so far and the sales executive mobile phone is switched off earlier he was using mobile no: [protected]

Praveen
+91-[protected]

dear sir
we have amn aquaguard water filter installed at our home
(model sp-2000 ).i renwewed its amc for 2 years few months back.
i problem we are facing is that daily there is some or the other problem with the filter.
sometime the water it filters is stinky. it smells bad & tastes even worse.
its horrifying that the filter has been serviced i.e. carbon & candle changed just 2 months back, then how could happen in such short period ???
sometimes after the green light goes on, the water didn't flows.
sometime the water while filtering out, stops running and it just the sound which keeps
coming.
yours engineer had visited several times. but enev after repeatedly corrections, there is one or
the other persistent problems with the filter. so i hereby request you to please give
it a proper srervice once so that this doesn't happens again in short future time.
hope you will take an appropriate step this time.
yours sincerely
ashish bansal
49/15 b ,sandeep nagar
near gulmor hotel,
ludhiana-141001
[protected]

I have purchased the aquaguard about 11 months ago. However, for the last one month I have been repeatedly complaining about the filter but nobody turned up, they are not send right technician to repair , i am facing lot of problem after puchasing this Aquaguard Total (UV/RO - filteration ) , many time i found that insect like can also enter inside the filter which innocently after drinking water my complete family got an attack of viral fever , mutiple technical executive came to repair but till date nobody able to repair this , very wast service& even that model i exeprience very bad i my life , Now i want to return this filter to company back, i need my money Rs 18000 back , can any buddy help me on this how can i get my money back
.

Naveen Tiwari

After treating water by Aquaguard Booster water is testing slightly salty might be due to TDS. So please do need full to remove the TDS or any attachment with present system.

i had bought aquaguard ro-system before five months[protected].At first the filter gets repair now the adapter gets repair.I had bought this system because of the quality name of this company.I complaint many times to the concerned authority.They dont take necessary step regarding my complaint.now this situation seeks that this company is a very fraud company.If you dont take the responsible step i will surely go to media and news report so kindly take action as early as possible.

The EUREKA FORBES people come to you with lot of promises as soon as their product are sold they never listen.YOU ALL ARE REQUESTED NOT TO BUY THE WATER PURIFER PRODUCTS AS THEY ARE OF LOW STANDARD & MOST OFTEN THEY USE THE OLD PART INSTEAD THE NEW ONE IN THEIR PURIFER---WHICH THEY COLLECT FROM YOU IN THE NAME OF REPLACEMENT.BEAWARE OF THIS FRAUD CO. ESPECIALY IF YOU ARE IN SAHARANPUR.THEIR SERVICE HEAD IS THE CHIEF
OF FRAUD & CHEATER.

i have purchased a water purifier of eureka forbes from big bazar on 16 september,and big bazar promised to install within 2 days.
till now no response neither from big bazar nor from eureka forbes.i have called both many times but i got only next promise nothing else.
it is really very frustrating.
and i am also planning for complaint in consumer forum very soon.