Eureka Forbes Complaints & Reviews

Recently I bought Aquasure Crystal Model From Metro shopping mall in bangalore. Since I am residing in hassan dist., before buying the product I wanted confirm about the installation and aftersales service. I got the answer from the Aquasure sales person that they will arrange a person for installation. Itz already 6th day running and nobody turned up to install the system. Whenever I tried to reach the person who has promised me is still making arrangements to send a service engineer...!!! When I tried eurekaforbes customers care they directed me to Mysore branch of aftersales service. There I got another conrtact number of ther service engineer who is taking care of Hassan region. I thought I reached my destination.. surprisingly I got shocking answer from that person saying "Sorry sir, I have stoped giving service becoz the company has to settel few issues, untill I wont come for installation." Even I got one more shocking news from him saying "company is not properly supplying components and spares for the products which made us to hear lovely words from customers daily so I hv stoped attending service calls."

I had called aquagaurd customer care on two occasions . They first sent a technician saying that the pipes were not fitted correctly. he then tightened the pipes, but i found ants in the storage tank again. the system is supposed to the best in the industry and air tight, howvever ants are still found in the system. the equipment if abt one and a half months old
i ahve called them againand after waiting for 48hrs called up aquaguard to speak to a manager, bur agent by the name of pathiba said taht there is no one I can spaek to and no email i can complaint to as well. Aquaguard seesm to be taking people for granted and now I have no drinking water although I have paid Rs 15000 for the equipment. kindly do the needful.

I had shifted from Baroda, Gujarat to Borivavali(w), Mumbai on last April, 2009 with two year old RO (Cost Rs. 14000/-) purifier system of M/s Eureka Forbes which had having AMC from very 1st day. After shifting and reinstalling of RO system by the company service man at my residence at 403 Gorai Maitreya CHS Ltd., Plot No. 55, Gorai Khadi, Gorai, Borivali(W), Mumbai-91, I was in dilema on the water quality of purified water of the same because the incoming water has low TDS(75ppm) of water supplying by BMC. Accordingly i contacted the concerned person of the company personnels( nos. are [protected] of one technicians, [protected] of Mr Rohit, [protected] of Mr Satis Bhosle, GM, [protected] Mr Nandu) by phone. They have attened several times after getting continuous phone calls from me and once chacked the incoming and out going TDS( Incoming-75ppm & Out going- 4ppm). The service people were dont know whether it is OK or not. Only to insist me to change the column i.e their motivation was only to sale their items not to give better service to people by which once can get the better servicing facility after purchasing the companies costly product. But till date I am not getting any solution on it. They have suggested to change the high TDS filter column by low TDS filter column (cost around Rs 2500/-). Then I agreed and asked them to change & assured me the performance of the low TDS column means the column should staisfy the result of the required parameters, then only I will pay for the replacement. Because as per company saleing strategy, if once the parts are used then it will be charged accordingly. Just think if it is not worked properly after installation then also customer will have to bear the cost what ever it is. In such condition how the general people will get confidient on such reputed company? I did also mail to their customer services mail ID at [protected]@eurekaforbes.com on 19/04/2009 and then after only one call I received in respect of my mail. Then after till date I am not getting any response from them.

Moreover, I need AMC(Annual Maintanance Contract) of my RO system & it should be with this company only, as the last AMC is over. But now I am afraid rather confused on AMC to be done with this company. If any body have any solution please help.

We have complain in for servicing of domestic RO modle due to taste of water is change and required service and we submitted complaing no.[protected] dt. 11.04.09 on ahmedabad phone no[protected] and again remind on dt 24.04.09 and still pending

and this machine in annual maintance and always we received service after 10 days to continues fellow.
We are also mently distrub and if we drink normal water than what is benifit of instoll this machine.
We want to retun-back this product and also want return back of annual maintance amount

detail of product as under
AQUA GUARD TOTAL RO
SR NO BD[protected]
BC CODE 12222

RG
RAKESH KUMAR GUPTA - [protected]
c/O sandeep spinners
vadnagar road, vasodara gram,
taluka sanand, ahmedabad

Dear Sir,

We are sorry to inform you that we are having one aquaguard installed at our resident we want its bottle to be replaced so we have made no. of telephone calls to the agent and each time we are making a call they insist on replacing the entire aquaguard in place of replacing the bottle. They are ready to come only if we buy a new aquaguard and simply not ready to listen to our requirement of replacing the bottle. This is quite unfair to a consumer and frankly speaking amounts to cheating.

My consumer no.is 81337986. I have made phone calls on the following No.:- [protected], 29217032, 29213041, 39883333 numbers of time and haven’t got any success.

My Residential Address is R-13, Nehru Enclave, Kalkaji Road, New Delhi- 110019. My email address is kcjain, [protected]@gmail.com


Thanks & Regards

K.C Jain
Consumer No.[protected]
[protected]

I had opted to undertake the sevices of 'Eureka Forbes' through their authorised Franchsie situated at 'Inder puri' New Delhi - 110 012, by entering in to 'Annual Contract' for maintenance of ' Water Purifier' Classic Model. I had registered complaints with them for maintenance but are not attending the Complaints since Jan. 2009.On failure to attend the complaints till 3months, I reported the matter through ' Euro help line' on 15/4, 18/4, 23/4, 25/4. When no body attended the complaint, they advised me to contact[protected] &[protected]. They refferred me to contact Mr. Nitin or Mr. Taneja on ph.[protected]. One Mr. Raj came on line but did not noted the Complaint, and as such, nothing happened till date.

I again contacted the euro help line again to day, the complaint no. is 53877728. The earlier complaint is [protected] & Cust. I.D. [protected].
This is being brought to the notice of TOP MANAGEMENT to show how casually the complaints are being taken by the Management at lower level.

dt. 27th. April, 2009
K. S. Chauhan
B-77, 1st. floor Inderpuri New Delhi- 110 012

The machine(model-Aqua Nova) was purchased in Aug.'2001, for the last 4 months, i'm facing a problem of frequent non-functioning of the machine.I also have an A.M.C. done.The local service centre(Garia, Kol-84) had sent a mechanic who has not been able to restore the machine.Now they have no solution to the problem.Should i take it up with the higher authorities to get the work done? Pls help.
Yours
Arpita Maulik
Mahamayatala, Garia, Kol-84.
Ph[protected].

Not Provide Me Any Service,
Even i filed Complaint on customer care two times
i called on customer care n-number of time but not got any feedback.
i paid full amount for AMC.

Consequences : WATER PURIFIERS is not working for last 1months

I bought a Video Door Phone from Eureka Forbes in September 2008. There is some problem with the receiver and from the last 2 months I have been calling them and have not got any replacement. I have just got a bunch of phone numbers about whom to contact.

I wrote a mail to [protected]@eurekaforbes.com 3 days back, but there has been no response. There is no consumer complaint redressal system.

The whole reason o[censored]s buying a Eureka Forbes product over Zicom was for the service parameter. But I am deeply disappointed.

I purchased a Aquaguard water purifier on 19/04/2009.immediately after installation we observed a damage in the body of filter. i have lodged a official complaint with the company. Even after 1 month company has not botherd to replace the defective sysytm.
I am feeling sorry for purchasing the syatem from so called reputed company.

Sir,
I had taken an Annual Maintenance Contract (AMC) from Eurekaforbes for the maintenance of my Water Purifier ST2000 vide Contract Reciept No 15225775 dated 01 April 2008 vide ICICI Bank, Bidadi Cheque No:571268 dated 01 April 2008 for a sum of Rs 1690/- (Rupees One Thousand Six Hundred and Ninety Only) crossed 'A/c Payee Only' in favour of Eureka Frobes. The AMC was for the period ) 01 Apr 2008 to 01 April 2010. The AMC was to be executed by their Authorised Service Centre M/s Srinivasa Aqua Services, #243, 9th Main, BEML 5th Stage, 1st Phase, RR Nagar, Bangalore-560098, Ph:28605585, as per the AMC.
On 12 April 2009 their rep Shri Shabbir came and changed all the filters. As soon as he left my house, I noticed that the external filter plastic bowl began to leak. I, immediately, rang up Shabbir and he promised to rectify the flaw next day. Ever since then, I have been ringing him up but he promises to come and doesnot come. Then after getting fed up, I lodged a complaint on 01 May 2009 with the company on helpline Telephone number[protected]. My Complaint number is [protected] dated 01 May 2009, Thereafter, I have repeatedly rang up the Helpline, the Service Centre, and their rep, but they do not come to repair the water purifier.
Sir, I am very much harrassed. I want that I my machine should be rectified immediately and I should be compensated for the harrassment. My customer ID is [protected].
With Best Wishes,
J Singh

Sir,
We had purchased a Aqua Guard RO Water purifier from you in chennai office in the month of June'08. There was second time membrane failure with the machine being hardly 10 months old. First we made a complaint of poor taste in water with in two months after the purchase date and your service executive came and changed the membrane saying it might be a faulty one and after that now in the month of April'09 there was no water flow into the water container. We made a complaint vide complaint no: 81215599 and serive personnel came in and told the membrane got repaired due to more TDS in the water and has to be replaced at the cost of Rs.2500/- Since the machine is under warranty we need this to be replaced under warranty since it is no fault o[censored]s, if there was more TDS it should have been checked before installing the system rather than saying it now that there was more TDS in the water. I request to the concern that issue to be resolved with replacement under warranty. Hope i get a favourable reply from your side.

Thanking You.


K.S.Ravi Kumar
[protected]

Dear Sir,
I purchased the Aquagaurd Total R. O. from eureka forbes by the order no[protected] dated 7-7-2008 . Person Mr. Vinay Joshi came on the day of dealing assured me that you will be given warranty of two years in which your Candle and Membrane will be replaced free of cost . Company sent the bill and other documents after 15 days. Now in April 2009 when service enggineer came informed me that Candle is to be replaced which is chargeable . I was shocked and immediately informed to the Sales Officer Mr. M.L. Kumar by phone (his No.[protected]. He assured me that he will see the matter. But when I asked him again on 29-04-09 he replied me that it is not in the norms. This way I was cheated just to sale their product. By this cheating Your company has lost its faith in my view . Kindly help me so that I can get justice .

From
M.K. Shukla
26, Santosh Nagar
New Sanganer Road
Jaipur-302019
(Rajasthan)
India
e-mail :- [protected]@rediffmail.com

Sir/Madam,
I have purchased an Aqua guard (water filter cum purifier) vide Invoice No.[protected] dated 08.09.2008
Item Code-GWPDCLASI00000
Sr. No.- [protected]
15 days back, I reported a complaint regarding Malfunction of the subject M/c. at your Sakchi (Baradwari) - Service Center.
Problem observed- Carbon particles coming along with water.
The complaint was attended by your service engineer, on (10.04.09) at 11:00 am. The same problem has been shown to him.
According to your service engineer, it has to be replaced on chargeable basis, along with service charge.
Activated carbon cost Rs.135/- and service charge Rs.250/-. Total Rs.385/-.
Now, please clarify:-
1). Why should I pay 385/-, since your m/c is under warranty.
2). Suppose, this time I pay, then again in a time period of just 6 months, same problem will occur, then again I have to invest 385/-
3).In your warranty card it is written Activated Carbon is a consumable item, then it is not mentioned anywhere min. or max. time period for normal wear and tear of Activated Carbon?
4). Please provide cell phone to your Service Engineer, just because they are using customer phone to service center for clarification during visit to any customer.

I have a Forbes water purifier, about a year & half old. It has stopped working. I complained to their service center, on phone, and requested a service (paid as the device is out of warrenty) on the 19th of April. They are yet to turn up. I have made 5 follow-up calls after that, but has not helped. I am still waiting for their service person to turn up or even hear from them.

I was also given 3 telephone numbers of some Ms. Yogita, who is supposedly their service manager. However, calling then I found that 2 of the number keeps on ringing and no one picks up and the third number is perpetually busy.

This is the worst possible level f service commitment I have ever seen in my life.

The Eureka Forbes company representative came to our home to take the money for the AMC (annual maintenance contract) and carry out the servicing due. The guy did the servicing and because of some goo[censored]p and lack of his mechanical expertise, he broke the inlet pipe into the purifying unit, result of which the machine ceased to work. This was on April 25th.
The mechanic promised to come back the next day and repair it as he was not carrying the necessary equipments to repair it that day. He took the AMC money and left. This guy didnt come the next day, following which we called up the company and they promised to attend to the complaint within 24 working hours - or three days. This complaint was registered the next day itself and we were given a complaint no. 53951137.
Today is May 1; a full week has elapsed since the complaint and we are forced to buy drinking water from outside on our own incurring a big waste of time, energy and money. We have been calling them up every single day and when we tell them the details, they speak to us rudely and at times even slammed the phone before the call was over.
We humbly request your organisation to use the powers vested with you to redress consumer complaints and take necessary action and compensate for our troubles.
Truly yours,
Mrs Minu Thommen

Dear Sir,

I had asked for a RO system from Aquaguard (Eureka Forbes), Mohali 3B2 oofice in Punjab .On this they handed over to me Aquaguard Total NF which is not a RO system as per their web site. This is cheating. This model was giving some problems on installation, which was ignored by the representative as saying it will be alright after the water fills in the container. Now the next very morning it took 5-6 hours to fill a 9 Litres tank. I gave them a call on their service numbers and the sales person. The sales person didnot bother to come on phone and the service engineer never visited after promising that he will come and attend the problem. I have requested them to get the equipment replaced else I will dishonour the cheques I have issued to them. This is very bad on their part that they are not attending the complaint in the radius of 2 KMS or even lesser. Kindly guide me what to do ?

Regards

Harpreet Singh
Phase I
Mohali
e mAIL : [protected]@yahoo.com

Dear Sir,
I renewed my aquaguard service contract for the period 21/12/2008 to 20/12/2009.(Customer code-[protected], Contract receipt no[protected].Now I've been transfered to Orissa on March 09.To install the aquaguard I called upon the Eureka Forbes sales representative at Jajpur Road, Orissa.That fellow installed the instrument and was paid Rs.200/-towards installation charge.A fuse inside the Aquaguard got broken during the transportation. I insist him to replace that fuse with a new one and if it not comes under my service contract I shall pay for it. It is very much amazing that even a small fuse was not with him at that moment.He said to replace it later in one or two days.I've contacted him several times since 20 days but he is not even answering.Voltage fluctuation is very much frequent here.So the part is necessary to prevent any damage to Aquaguard.

Regards
Prabhat Das
(M) [protected]

Sir,
I, Ms.Puja Diwan a resident of A/3 Majithia Enclave had purchased an Aquaguard Total RO system on 4th Jan 2009 for Rs.14500/ Before that also I had an Aquaguard compact water purifier.With the RO system I had been given a voucher on behalf of the company to provide 10 year free services for the equipment. My first service was due on 4th of April, to which I reminded the service centre twice but all in vain. No one turned up till 15 th of April.I again reminded the service centre on 16th and was promised to get it done the same day itself.It has been 17th of April today inspite of one more reminder at 5:30pm no one has turned up so far.
I am extremely disappointed by ur company's poor
services and vouch for the rest of my life not to buy any o[censored]r product in future.

Ms.Puja Diwan
[protected]

I have purchased an Aquaguard Total Gold Nova(S) Water Purification System on 14th January, 2009 by cheque (cheque No 266264, DENA Bank) in exchange of my Aquaguard Classic model .Please refer to Final receipt No: 111 and invoice No. 062617 The Sales Person was Mr. Manish Singh whose Code No. is 9002015
Within 2 months from installation of the new machine on March 10th, 2009 the machine stopped working. . On informing FRIENDSHIP who is your authorized maintenance and service centre in this area, they promptly send me a technician and the flow of water was restored. However the e- boiling feature could not be restored as it was evident from the absence of the typical boiling sound which normally is heard when this particular feature works.. Also the soft mild music of the new Gold Nova model was replaced by the old cacophony of the Classic Model. After my further complaint, “Friendship” attended to the same problem of the non working of the E-Boiling but could not solve it even though a number of technicians were sent by them. Finally after a long wait, the P.C.B. of the machine was replaced. The machine resumed its function with the E- boiling and the original music could be heard but it was only for one day. The very next day, it was back to square one. The machine was working but the sound of e- boiling again went missing along with the music. After that, the same technician was again sent to look into the matter but he requested us to contact the company to look into the matter as it was beyond him to fix the problem. . Since then I have been consistently trying to contact either Mr. Manish Singh or the Aquaguard office in Andheri almost every day. But whenever I call, Mr. Manish Singh assures me that a senior technician will be sent that very day to fix the problem. No one has till date come from the Andheri office to attend to the problem. The technicians from FRIENDHSHIP did come but admitted that it was beyond their knowledge to fix this unique problem. And now for the last one week the indicator lights are behaving erratically. The yellow light simply does not glow at all and of course the e- boiling feature is still not working. . I feel it is absolutely futile to complain to the Andheri Office or to Mr. Manish Singh. This game of "cat and mouse "is going on for the last 20 days. You can very well verify with the Andheri office or with Mr. Manish Singh, the Sales Personnel about the number of requests that I have made to them. On 12th of April I again filed a fresh complaint at the Call –centre, the complain No being 81059824
I am really tired and frustrated that such a reputed company could go back on its words and not deliver what it so proudly promises i.e. After Sale service and Customer satisfaction. I have been using your Classic Model for the last 10 years and found no serious complain. It was at the insistence of your Sales person that we were convinced to exchange the old model with the new one as it has the e- boiling feature.
Since the machine has already gone through too many wear and tear as it was opened several times and machine parts changed and also since it is with in the warranty period, I would request you to kindly replace this faulty machine with a brand new one. But under no circumstances, I am ready to compromise with the present machine whose e-boiling section is dysfunctional. I wanted to upgrade my Classic Model to e-boiling technology and therefore went for Gold Nova which promised to provide safe drinking water for my family. I have my misgivings and am now seriously apprehensive whether this faulty machine of mine is really serving the prime purpose for which it has been installed- that is PURIFICATION. I would therefore request you most earnestly to see into the matter and replace the machine with a new one and spare me the anguish and mental trauma that I am going through..
I hope necessary, prompt and effective action will be taken keeping your reputation in mind.