Eureka Forbes Complaints & Reviews

Sir/Madam,
I have purchased an Aqua guard (water filter cum purifier) vide Invoice No.[protected] dated 08.09.2008
Item Code-GWPDCLASI00000
Sr. No.- [protected]
15 days back, I reported a complaint regarding Malfunction of the subject M/c. at your Sakchi (Baradwari) - Service Center.
Problem observed- Carbon particles coming along with water.
The complaint was attended by your service engineer, on (10.04.09) at 11:00 am. The same problem has been shown to him.
According to your service engineer, it has to be replaced on chargeable basis, along with service charge.
Activated carbon cost Rs.135/- and service charge Rs.250/-. Total Rs.385/-.
Now, please clarify:-
1). Why should I pay 385/-, since your m/c is under warranty.
2). Suppose, this time I pay, then again in a time period of just 6 months, same problem will occur, then again I have to invest 385/-
3).In your warranty card it is written Activated Carbon is a consumable item, then it is not mentioned anywhere min. or max. time period for normal wear and tear of Activated Carbon?
4). Please provide cell phone to your Service Engineer, just because they are using customer phone to service center for clarification during visit to any customer.

I have a Forbes water purifier, about a year & half old. It has stopped working. I complained to their service center, on phone, and requested a service (paid as the device is out of warrenty) on the 19th of April. They are yet to turn up. I have made 5 follow-up calls after that, but has not helped. I am still waiting for their service person to turn up or even hear from them.

I was also given 3 telephone numbers of some Ms. Yogita, who is supposedly their service manager. However, calling then I found that 2 of the number keeps on ringing and no one picks up and the third number is perpetually busy.

This is the worst possible level f service commitment I have ever seen in my life.

The Eureka Forbes company representative came to our home to take the money for the AMC (annual maintenance contract) and carry out the servicing due. The guy did the servicing and because of some goo[censored]p and lack of his mechanical expertise, he broke the inlet pipe into the purifying unit, result of which the machine ceased to work. This was on April 25th.
The mechanic promised to come back the next day and repair it as he was not carrying the necessary equipments to repair it that day. He took the AMC money and left. This guy didnt come the next day, following which we called up the company and they promised to attend to the complaint within 24 working hours - or three days. This complaint was registered the next day itself and we were given a complaint no. 53951137.
Today is May 1; a full week has elapsed since the complaint and we are forced to buy drinking water from outside on our own incurring a big waste of time, energy and money. We have been calling them up every single day and when we tell them the details, they speak to us rudely and at times even slammed the phone before the call was over.
We humbly request your organisation to use the powers vested with you to redress consumer complaints and take necessary action and compensate for our troubles.
Truly yours,
Mrs Minu Thommen

Dear Sir,

I had asked for a RO system from Aquaguard (Eureka Forbes), Mohali 3B2 oofice in Punjab .On this they handed over to me Aquaguard Total NF which is not a RO system as per their web site. This is cheating. This model was giving some problems on installation, which was ignored by the representative as saying it will be alright after the water fills in the container. Now the next very morning it took 5-6 hours to fill a 9 Litres tank. I gave them a call on their service numbers and the sales person. The sales person didnot bother to come on phone and the service engineer never visited after promising that he will come and attend the problem. I have requested them to get the equipment replaced else I will dishonour the cheques I have issued to them. This is very bad on their part that they are not attending the complaint in the radius of 2 KMS or even lesser. Kindly guide me what to do ?

Regards

Harpreet Singh
Phase I
Mohali
e mAIL : [protected]@yahoo.com

Dear Sir,
I renewed my aquaguard service contract for the period 21/12/2008 to 20/12/2009.(Customer code-[protected], Contract receipt no[protected].Now I've been transfered to Orissa on March 09.To install the aquaguard I called upon the Eureka Forbes sales representative at Jajpur Road, Orissa.That fellow installed the instrument and was paid Rs.200/-towards installation charge.A fuse inside the Aquaguard got broken during the transportation. I insist him to replace that fuse with a new one and if it not comes under my service contract I shall pay for it. It is very much amazing that even a small fuse was not with him at that moment.He said to replace it later in one or two days.I've contacted him several times since 20 days but he is not even answering.Voltage fluctuation is very much frequent here.So the part is necessary to prevent any damage to Aquaguard.

Regards
Prabhat Das
(M) [protected]

Sir,
I, Ms.Puja Diwan a resident of A/3 Majithia Enclave had purchased an Aquaguard Total RO system on 4th Jan 2009 for Rs.14500/ Before that also I had an Aquaguard compact water purifier.With the RO system I had been given a voucher on behalf of the company to provide 10 year free services for the equipment. My first service was due on 4th of April, to which I reminded the service centre twice but all in vain. No one turned up till 15 th of April.I again reminded the service centre on 16th and was promised to get it done the same day itself.It has been 17th of April today inspite of one more reminder at 5:30pm no one has turned up so far.
I am extremely disappointed by ur company's poor
services and vouch for the rest of my life not to buy any o[censored]r product in future.

Ms.Puja Diwan
[protected]

I have purchased an Aquaguard Total Gold Nova(S) Water Purification System on 14th January, 2009 by cheque (cheque No 266264, DENA Bank) in exchange of my Aquaguard Classic model .Please refer to Final receipt No: 111 and invoice No. 062617 The Sales Person was Mr. Manish Singh whose Code No. is 9002015
Within 2 months from installation of the new machine on March 10th, 2009 the machine stopped working. . On informing FRIENDSHIP who is your authorized maintenance and service centre in this area, they promptly send me a technician and the flow of water was restored. However the e- boiling feature could not be restored as it was evident from the absence of the typical boiling sound which normally is heard when this particular feature works.. Also the soft mild music of the new Gold Nova model was replaced by the old cacophony of the Classic Model. After my further complaint, “Friendship” attended to the same problem of the non working of the E-Boiling but could not solve it even though a number of technicians were sent by them. Finally after a long wait, the P.C.B. of the machine was replaced. The machine resumed its function with the E- boiling and the original music could be heard but it was only for one day. The very next day, it was back to square one. The machine was working but the sound of e- boiling again went missing along with the music. After that, the same technician was again sent to look into the matter but he requested us to contact the company to look into the matter as it was beyond him to fix the problem. . Since then I have been consistently trying to contact either Mr. Manish Singh or the Aquaguard office in Andheri almost every day. But whenever I call, Mr. Manish Singh assures me that a senior technician will be sent that very day to fix the problem. No one has till date come from the Andheri office to attend to the problem. The technicians from FRIENDHSHIP did come but admitted that it was beyond their knowledge to fix this unique problem. And now for the last one week the indicator lights are behaving erratically. The yellow light simply does not glow at all and of course the e- boiling feature is still not working. . I feel it is absolutely futile to complain to the Andheri Office or to Mr. Manish Singh. This game of "cat and mouse "is going on for the last 20 days. You can very well verify with the Andheri office or with Mr. Manish Singh, the Sales Personnel about the number of requests that I have made to them. On 12th of April I again filed a fresh complaint at the Call –centre, the complain No being 81059824
I am really tired and frustrated that such a reputed company could go back on its words and not deliver what it so proudly promises i.e. After Sale service and Customer satisfaction. I have been using your Classic Model for the last 10 years and found no serious complain. It was at the insistence of your Sales person that we were convinced to exchange the old model with the new one as it has the e- boiling feature.
Since the machine has already gone through too many wear and tear as it was opened several times and machine parts changed and also since it is with in the warranty period, I would request you to kindly replace this faulty machine with a brand new one. But under no circumstances, I am ready to compromise with the present machine whose e-boiling section is dysfunctional. I wanted to upgrade my Classic Model to e-boiling technology and therefore went for Gold Nova which promised to provide safe drinking water for my family. I have my misgivings and am now seriously apprehensive whether this faulty machine of mine is really serving the prime purpose for which it has been installed- that is PURIFICATION. I would therefore request you most earnestly to see into the matter and replace the machine with a new one and spare me the anguish and mental trauma that I am going through..
I hope necessary, prompt and effective action will be taken keeping your reputation in mind.

After sending you repeated reminders. Your executive had visited but he was unaware of the nature of complain. (Where 2 yrs AMC done with Eureka forbes but sad to say “Unable to delivery service for a period of 1 Yrs 2 months.”
After addressing my problem, he informed me to visit eureka forbes office for renewal of contract.
I therefore request you issue me the new AMC contract for service period deprived by me....

1] I HAVE PURCHASED EUREKA FORBES R.O. WATER PURIFIER 1 1/2 YEARS AGO.
2] THIS IS THIRD REMINDER FROM ME SO FAR AS TO TELL YOU THAT YOUR AKOLA EUREKA
FORBES OFFICE GIVES VERY WORST SERVICE THAN ANY OTHER.
3] SINCE MONTH OF JANUARY IT IS OUT OF ORDER. I HAVE COMPLAINT AT LEAST 30 TO 40
TIMES FOR THE SAME AT AKOLA OFFICE.
4] EVEN TODAY YOUR OPERATOR HAS SEEN THE MACHINE AND WASNT ABLE TO DO
ANYTHING AS HIS REPLY WAS THE SAME, "WE WILL DO IT NEXT WEEK DUE TO LACK OF
SPARE PARTS AT AKOLA OFFICE".
5] I HAVE EVEN TAKEN THE YEARLY PACK OF RS.3600 BUT EVEN THOUGH THE SERVICE IS
POOR.
6] YOU ARE THEREFORE REQUESTED TO KINDLY INSTRUCT YOUR AKOLA OFFICE
SUITABLY & ENSURE THAT MACHINE IS REPAIRED AND INSTALLED WITHIN 3 DAYS
OR
I WILL TAKE THE LEGAL ACTION AGAINST YOUR COMPANY AND EVEN PUBLISH IN
NEWSPAPER THAT THIS COMPANY IS NOT GOOD AND NOT TO PURCHASE ANY PRODUCT
OF THE COMPANY BECAUSE OF WORST SERVICE.
OF THE COMPANY

maine3011 2008 time 18:53:57 ke samay ko big bazar < pantaloon retail < I > ltd rudra point near iscon temple ahamadabah gujrat se eureka forbes futura ka water filter 1599 rs. mai liya tha .khar aane ka bad dekha to usme uska niche ka stand hi nahia tha. maine lagatar 100-200 bar fhon kiya .vaha sao kahte ki hamane aapko bhej diya hai aur apko mil bhai gaya hai .par muje abhi tak nahi mila hai. big bazar se khredi kar ke maine bahut badi galti ki hai. iske aage kabhi purchesing nahi karunga .yadi mera stand dena chahte hai to please [protected] par call kare .

well i thought that this company will be the best as its motto says friend for life
i bought a eureka forbes aquaguard booster on 13april09 when a customer service guy came to my place i made a full cash payment to him and he said he will deliver the product the next day and install it the day after on 15 april 09.but he never called i called and he told me he will do it the next day

then one more day goes and no response and i have informed the customer confidence centre also so thet do the needful, i called the centre on 16th, 17th, 18th april all the three times i was asked what the problem inspite of giving the query number to them and they always promised a proper feedback will be given in 24 hours but now its alost 80 hours from my first call but no feedback, i called today and the customer service said they are putting it on URGENT ATTENTION but it will be looked into on MONDAY
50 HOURS FOLLOW UP TIME IS NOT URGENT Its so UNPROFESSIONAL
IF POSSIBLE I WILL TAKE MY MONEY BACK AND NEVER EVER OPT FOR A EURAKE FORBES PRODUCT EVER IN MY LIFE AND NEVER RECOMMEND IT TO ANYONE

EUREKA FORBES I LOST THE TRUST IN YOUR BRAND ALREADY

I have bought product Eureksa's SENSA RO from the dealer in Faridabad. As per the company's condition i am entitled for 1 Year warranty of the product. But unfortunately my product had been failed to give me the pure water because of its faulty filters. So in this regards i have spoken many times to the dealer but they are all gone in to the deaf ears. Hence i requested them many times to replace my filters which are under warranty but every time they say i have to pay for the filters, though the system is under warranty.
To your information the man Mr. Mathur and his Mobile: [protected].

I request to do the needful and oblige me in this regards.

Thanks
Niraj Pathak
B-150, Green Field Colony, Faridabad, Haryana

ADDRESS FLAT 1/23 BANAJA APARTMENT, UNIT -6 BHUBANESWAR

I have given a complaint about my Malfunctioning Aquaguard which is under Service Contract warranty (receipt No[protected] warranted upto-23/08/2009. on 4th feb 2009 I met the srvice person Mr Deepak and told about the problem, I have also contacted with the Authorised Service Centre at Unit-4 Madhusudan Nagar, Bhubaneswar but till now they will not provide any service.

I have bought an aqua guard of the above company on 28.03.09. The Sales Rep. Mr .Davendra Sharma & Mr.Yogesh have virtually befoolled us by assuring proper installation, a free gift, and a life time warranty on the product. We are constantly calling them for its proper installation and to fulfill other promises, but in vein.Every morning they assure us to to resolvie our problem but they do'nt turn up. We are afraid whether we have purchased the genuine product. Please help us in the matter.

Saguna Chaturvedi. 4/45, S.F.S Mansarovar, Jaipur-302020 (Raj)
I

I have a water purifier “Acqua guard” i nova. I am resident of Mahabubnagar town which is 100 K.M., from Hyderabad. Previously the service centre at Barkathpura, Hyderabad given AMC and the period of the same was completed in the month of Sep’08. There after I have again contacted them to extend my AMC and to give service. They have noted down my information and thereafter one T.Suman Reddy made a phone and visited my house. He stated that at present he took service contract for Mahabubnagar district and he is not offering AMC and instructed me to purchase the essential parts from him. He also disclosed that there is no guarantee to those parts. He also stated that there is no other person and centre to attend the problems except him.

I have come to know in my enquiry that in other places the service centres are providing AMC and providing guarantee to the parts also. From this it is very clear that the said person is trying to mislead me as I have made several complaints against Barkathpura, Hyderabad service centre when they failed to provide proper service. This kind of attitude of service personal will degrade the reputation of the company and if the company is not a position to provide service after sale there is no reason to purchase its products. Your products will become useless if no proper service is provided as sales as parts of it are not available in open market.

Hence I request to look into the matter and provide proper service without putting the customers into hardship, for this I shall be obliged.

Thanking you,

K.Anil Kumar,
1-6-85/5/B,
Subhashnagar,
Mahabubnagar.(A.P)
Cell[protected]

Request for half yearly servicing under Annual Maintenace Contract of Aquaguard- Classic model was registered with the Help line on 24 Jan 2009 under Complaint No. 80925617. Technicians are supposed to come for servicing atleast twice a year suo motto, but no one had attended the same. As such the request for regular servicing was lodged with there help line.

Water is an essential and life sustaining ingradient for humans and getting clean water is on of the fundamental right for all o[censored]s.

As the service provider who are claiming for best post sell services have failed to deliver services even after charging AMC for 2 full year, it tantamounts to breach of contract.

Unhygeinic and unclean water may lead to health hazards having effect for the whole life of the family.

It is, as such, I wish to lodge a complaint Against the Company and the Service providers and claim not just refund of the AMC servives amount but also for the inherent future threat to the health of my family rectification for which may cost me even lacs of rupees..

I had been using Aquaguard Classic since 1999. On being transferred to Chennai, when I requested your Chennai office for reinstallation and Annual Maintenance Contract, your officer incharge suggested me to exchange it with new model as my one was 10 year old. Wheen agreed, one AQUAGUARD TOTAL GOLD NOVA (Sl No. 2005159) was sold to me by Satheesh Kumar D (902892) by Invoiice No. [protected] and installed by Siva (Cell No. [protected]) on 11.6.2008.

The company representative who has come for installation has given the guarantee card & bill without company seal. Since the day of installation the system has been giving problem like low water pressure, bad odor, not functioning of ro filters as it appears that under quality machine supplied.

For the last 9 months, even after several telephonic complaint registrations, the service engineers attended only twice and we are buying water even after spending such appreciable amount of money, as the machine doesn’t work. It is learnt from both the service engineers in two occassions that the model is defective and required fortnightly cleaning of 1st filter, for which the wrench had not been supplied.

I, thereforee request you to replace the same with a good model before expiry of Warranty .

Sujay Kumar Gangopadhyay
Dy. Director ; Ministry of Labour & Employment
Government of India

I have bought Eureka Forbes Aquasure recently. It dont even last for a month & now it down totally. When I try reaching Eureka Forbes, the response is very poor. No support from them at all. They simply cheat people & sell the product. I suggest people not to go for this product. Please be careful when you go for water filter.Better go for Pure it.

Can anyone suggest how complaint against them & get my money back.

regards
Chezy

i have given a complaint about my Malfunctioning Aquaguard which is under Service Contract warranty (receipt No-AG96B[protected] warranted upto-26/11/2009. on 26th feb 2009 with the Authorised Service Centre Sai-Leela Corp Ulhasnagar-4, they Given me another Service Centre NO saying that now they will not provide any service
to us and given us another service centers No-2333033.at Kalyan when contacted they replyed that since we have not entered into contract with them it will be difficult for them to provide the service. after repeated requests they sent one of there person to inspect the machine and promised to rectify the defect within 2 working days, . after waiting for almost 7 days when we communicated with them they showed there unability to rectify the defect and given us the Phone No of another service centers No ([protected]) then we registered our complaint with them but the answer was that they will repair the machine on the next day without fail but yet again it was a false promise then I communicated repeatedly with the said head Office but the reply was that some stock verification is going on there fore we do not have any spares available with us and as soon as they receive they will do the work then they have given me another Mobile Number of their service Supervisor called Mr.Punit([protected]) with whom I have communicated atleast for more than 100 times but every time he gives only false promises now I have decided to put my complaint forwered with the Consume Forum and before the Media in a weeks time not only against the Company but also against the irresponsible Service centre and there Service Supervisor along with damages and the harrasment they have given to us.as on 25/03/09 they send one untrained person to our home who was not a skilled person while working he Short circuted the Electric Supply of my House and my family has to stay in dark for 6hrs and on 26/03/2009 he had taken the machine with him saying that he will come within 2 hours but till today he nither came neither replied nor his supervisor Mr Punit is responding properly this is avery casual approac from such a reputed Company which may land them in trouble by such irrent officers for such bad service (no service) I am here with putting the matter before the media and file a legal Proceedings againts the company if not responded within a Weeks time Pravin Baviskar( B.Com. LLB)

I am resident of Mahabubnagar town, Andhra Pradesh, I have a water filter"inova" of Eureka forbes Ltd. at the begining the company offered AMC (anual maintenance contract) for two years at the rate Rs.1790-00 for the period 7-9-2006 to 6-9-2008. The contract entered by their service department situated at D.No.8-4-771/B, Ist Floor, Beside SBI, Barkathpura, Hyderabad-28. During the contract also they have not attended the complaints properly as such i have made several complaints before this forum also and also got published in Deccon Cronicle in Speak out column about their inefficient service. On the said complaints they have attended my complaints and rectified the filter. on elapsement of contract period i have again contacted the said service agency for renewal of contract and they have also promised for the same. but surprisingly a person from Mahabubnagar town called me and came to my house and stated that they are no offering the AMC at present and i have to get the filter rectified by purchasing the accessories from them whenever it develops defects and there is no guarantee to said accessories. i was astonished by listening the words of said person. I have come to know that in other towns all the service agencies of Eureka forbes are offering AMC. The denial of AMC must be due to my earlier complaints made against them for deficiency of service only. hence i request the Hon'ble authority to direct the Eureka forbes to offer AMC to all the customers and to give proper service to them as the water filters are our daily needs.

Thanking you,

K.Anil Kumar,
1-6-85/5/B, Subhashnagar,
Mahabubnagar. 509 001 AP cell[protected] LL[protected]