Exide Industries Complaints & Reviews

I am writing this mail to bring to your notice my bad experience that I am facing with Exide support. I purchased an Exide Stan Red SR 500 + battery on 31st July 2014 and within 2 weeks the battery was not performing to expected level. I logged the complaint at your customer care on 14th and was assured solution within 2-3 days. On 20th I called customer care again and they gave me mobile number of Ghaziabad person Mr. Rajeet singh ([protected]), he in turn gave me number of Mr. Devinder ([protected]). He promised that he would come by evening of 20th (I gave all the details to him) but no one ever came. In all these process, I never got any call, SMS, email or update. This is height of customer negligence, my complaint has never been addressed despite numerous follow-ups and mails. And adding salt to insult I got a SMS on 26th August that the complaint number “NUHO00101752” has been closed. What exactly is happening, I need an answer.

One Battery was purchased on dt.29.04..2013 from Akash Motor, which got damaged with in its warranty period.Subsequently it was sent to its dealer for repair/replace, it was returned back on st.31.07.2014 giving the reason that the battery store period is above 3 month. Detail about battery. Name of the owner- MONALISA HOTA. Battery type - ETZ 5 - SCRAP BATTERY S.L. No - 7L2045007 Mfg Code - 7L2 Date of purchase - 29.04.2013. In the warranty card it has been clearly written that the warranty period is 18 month from the date of purchase or 20000 Kms or 21 months from the date of charging. It is surprising how the stock period is above 3 months while it is purchased on dt.29.04.2013. Would you please reconsider my complain. Monalisa Hota. [protected] [protected]

Exide head office
Exide industries limited
Exide house, 59e chowringhee rd
Kolkata-700020
Phone:[protected]/33

Why insulting consumers through ur dealers

Sree gopalakrishna batteries,
Padmarao nagar, secunderabad.
500003.

Automotive batteries :
Ronojoy basu
Battery type: xpt24
Serial no. 6008150
Please registe my battery online.
Warranty testing & observation.
Recipt no 17012, d. 5/07/14
Sree gopalakrishna batteries,
Padmarao nagar, secunderabad.
500003.
I purchased this battery in 2013, and is less than a year.

Sir the dealer is harassing me, earlier too when i went that battery is not taking self,
He returned me saying "its not battery fault"
Then again i went to honda showroom for activa servicing, who said its battery fault, and for this i had to pay him for other services etc rs:1850/-
Then on 5/7/14, again went to this dealer, with lot of pain, he has taken the battery,
And said come after a week, also taken all papers and warranty card book.
As such unable to write in detail about battery.

Am also a share holder of exide batteries
And have lot of faith in company.
But sir while selling they [dealer ] promise that it will be replaced same day.
Now he asks me to wait one full week,
How can i manage my work without my two wheeler.
Please see that the dealers dont spoil my companies image and do need full to me and all others, help full need and keep the companies image high and in good spirit.

Awaiting fast relief and reply.Please.
L.U.Sidhaichand jain,
Secunderabad.
[protected]

6/7/14

Dear sir .I have purchase luminouus [protected]@exide invatubular battery total expanse rs.19000/-from new tyre battery and service.Dated 27/7/2011.Address:shop no:106.42/2, silver point building, near union bank, g.I.D.C.Umbergaon, dist-valsad.Gujarat396171.Battery is total under warranty.It is now not working . Dealer demanding exide warranti card which he had not given at the delivery time.He had given tax/retail invoice only.Thats i have available.Three years replacement warranty will be finished next month.Please give the guideline what i have to do now?My contact no.[protected], [protected].Dealer contact no is [protected], [protected].[protected].My complaints is against dealer.He denies toreplace the exide battery.Battery is not working since two month.Dealer has recharge the battery with taking 500rs before two month but no result.Now dealer said without exide warranty card battert will not be replaced.

Dear Sir\Madam I have purchased a battery (EXIDE Inverter Battery, Model No; Mega 1500, Sr. No; 3K1, 09055) from Raj Electronics and Electricals, Kakarmatta-Varanasi. After Half an year, the battery was not working. So we have given it to EXIDE Service Center, Pama Complex, Lahartara-Varanasi. After chekking battery, service center has reported that your battery is dead, and you will get a new battery because the warranty period is still remaining. But the problem is that, center is saying to go us to dealer (Abhishek Automobiles, Nadeshar-Varanasi.) Dealer is sending us to Raj Electricals and Raj Electricals is sending us to Service Center to get new battery. In this Summer, i am wandering among them (Service Center, Abhishek Automobiles and Raj Electricals) many times. They are troubling me mently. I am very tired to do that. So I am complaining you. Please make some fruitful decision to us. Dr. D. R. Sahu Mobile No :[protected] Varanasi

i am purchase exide battery for my pulser bike before 3 months and battery is under 18 month gauranty, battery getting discharge very soon, after discharrge i'll caontact here battery's dealer were i purchase it, then dealer saying me we will send your battery in our main office satna, after sending i will recieved text in my cell phone, your battety test found ok, we will revert it collect from the dealer within 3 days, and it's not going 1st time with me, its a second time, infact dealers worker saying after cheking battery, the battery had problem its useless.

Dear Sirs,

With great pain, I would like to bring it your notice that Exide has been troubling us for last couple of months.

We bought a set of 8 new batteries for our office requirement.
They started giving problem with in days.
While Amron batteries give more than one hour back up, Exide batteries don't give even 30 mins.

We made several complaints.
Each time, they come and replace one or two batteries saying that they are faulty.
Each time, they wasted our working hours.

Not sure, why they sell such product to the customer.
Not just about money. But they wasted several hours of tour time.

We would like to complaint against of Exide so that they don't sell such products.

We appreciate your support

Best Regards
Siva Pothuluru
919604

I have purchased exide tubular IT500 battery on 23/07/2012. till date i did not satisfy with the battery backup. Lastly I lodged a complained with exide coustmer care on 31/03/2014. No.NUHO[protected].After several reminder they give me a local delhi engg. mobile no.[protected]. I personally contact Mr.Ranjeet Singh engg. exide. He told me that we will pickup your battery and solve ur problem very soon .Now when i am doing phone on the above no. he didnot pickup my phone till date the problem as it.


uho[protected]

Dear Sir, We had Purchased 80 Numbers Exide batteries 12V/65AH for a UPS in the year 2012.The warranty period is over.It has been found that some of the Batteries are not giving proper backup and are required to be replaced.It would be nice of you could send your service Engineer and check the batteries thoroughly so that we can place the order according to our need. I request you to kindly look in the matter at the earliest. Thanking You, Yours Faithfully, Mrs Eva Baptista (Lab Asst) GOA UNIVERSITY DEPARTMENT OF PHYSICS TALEIGAO PLATEAU, PANJIM GOA PH NO:[protected]/381 MOB NO:[protected]

Hi, I had given my Exide battery[12EB14LA-2 Serial No: 2H[protected]] for check up to a Exide Authorized dealer R. K Battery House located at "#2, Sri Venkateshwara Complex, ITPL Main Road, Opp to Hypercity, Kundanhalli gate, Bangalore-37" on 29th March, 2014. It was discovered on Wednesday 2nd April, 2014 battery need to be replaced as charging was not happening.The battery was under the warranty period, so the next day I gave them my original bill and warranty card so that the battery can be replaced. It has been week since I have given my battery for check up, the dealer is not giving me proper dates when will I get the new battery nor is he giving me a service battery so that I can use my bike.My bike has been stranded for week now and I am at great inconvenience because of this. Please help in resolving the problem at the earliest. Thanks, Rohit Singh [protected]

I have purchased Exide Inva Tubular Battery IT 500 from a local dealer M/s United Motor Co., Ludhiana on 11.10.2010 My battery is giving a little trouble from some time. it is discherging within 5 minutes of Power cut with only One fan or Tube being On. i have complained the matter to the dealer and he forwarded my battery to company for repair as my battery is under Warranty(Warranty is of 48 months) I have received my battery after one month and the problem is still there. whenever there is a power cut, my battery get discharged with 5 minutes causing great difficulties to me. My battery's warranty is still one year pending.

i got a message on[protected] regarding my warranty claim on battery of my bike, what does it mean? ''Ref claim VIS 1044940 SR NO 7B 21779126 testing shows OCV & SG-OK-cells bubbles on HRD UNABLE TO PROCESS CLAIM battery being returned pl collect."'' Battery is till not reached at harsha hero show room, visakhapatnam. 1. When it will reach at show room? 2. what does it mean, whether battery is OK or Not E MAIL ID [protected]@rediffmail.com contact no-[protected]

Dear sir I buy battery from exide co. On 11 Aug 2013 and battery under warranty. I visit 5 times in exide service centre address A-24 okhla phase 1. Sir 3 times they replaced battery but battery not working one man working there name is Manish I told him I will complaint regarding this problem he misbehave with me and said we will not look your problem. They use abusive language. Sir plz solve my problem or take action against exide co. My details. Name- prabhakar soni. Mo-[protected] Address- H.no-705D ward no -3 mehrauli new Delhi -110030

AS I HAVE PURCHASED A TWO WELLER BATTERY NOT A YEAR BACK .SUDDENLY IT DID NOT WORK IN A SUDDEN WHEN I WENT TO GET IT CHECKED WITH THE EXIDE DEALER NEAR BY FROM WHERE I PURCHASED HE SAID IT HAD SOME MANUFACTURING FAULT HE SAW N TOLD ME ME TO GET THE WARRANTY CARD OR ELSE IT WILL NOT BE COVERED .AS I COULD NOT FIND THE WARRANTY CARD OR NOT EVEN THE BILL .SO WHAT SHOULD I DO NOW.

Dear Sir, I had Purchased two wheeler vehicle (make-Honda sine JH02X8944 ) dated 13.01.2013 from Kalra Honda Hazaribagh, Jharkhand. My battery which is under warranty period got spoilt.After verbal complaint he demanded the battery for rectification on date 16.07.2013 keeping battery with him no rectification or replacement done from his end.As per my knowledge and as per warranty provided by distributor is considered from the date of purchase.Now the distributor is refusing for the rectification or replacement of the battery of my vehicle. Hoping you will resolve the raised issue and satisfy me soon. Expecting positive response. Thanks & Regards, Md Mumtaz Ansari [protected] (ICSPL)

I have purchased a Hero Passion Pro on 03/08/2012.Purchasing time company guarrented the battery warrenty period is 18 months from purchasing date.In this period my bike Battery have complainted many time, Si I send this battery for Warranty maintence to Exide Industries Ltd, Thiruvonanagar, No-3, Kavanadu P O, Kollam -, Phone:[protected] through your authorised dealer Sanjo Motors, Parassala, Trivandrum, Kerala on 08/08/2013.But in this time I have not yet get that battery(No.6340906).What Can I do


Yours faithfully
SHIBU KUMAR P L

Dear Sir/Mam, My name is Sunny Bhatia. I belong to Faridabad. I had purchased a bike battery of Exide bikerz on date 28/08/2012 from Sethi Automobile, shop no.11, Bata Chowk Market, N.I.T. Faridabad. Battery is with 15 months guarantee period & battery no. is 973106. Mr. Mandeep (M:[protected]) from Sethi Automobile wrote himself on warranty booklet the date of sale of battery 28/08/2012. Warranty Card No. at booklet is FARI 058229 C 12. Now the battery is not providing better use, there is a problem in self start as its been only one year of purchased. So here 3 more months of guarantee period are pending. Hence on date 21/08/2013 i went to Sethi Automobile and showed him the warranty booklet on asking. Mr. Mandeep told me to go to Parvesh Auto Sales (Parvesh Mobile:[protected]), shop no. 57, Sanjay Market, Near PNB Market, Old Faridabad. I went at the same address on the next day on dt. 22/08/2013 and showed the warranty booklet to a person at Parvesh Auto Sales. He started making stupid kind of excuses. He refused to replace that and told me that i have done the changes in date of sale. He told that i have changed it from 23/03/2012 to 28/08/2012. I got angry and asked him only one question when I need to change only month from 03 to 08 why i will change date from 23 to 28. At the end i request you to resolve my query. Regards Sunny Bhatia M:[protected]

Hello,
Yesterday, I have purchased a new EXIDE Xtreme Battery for my Honda Activa from RISHABH TRADERS Exide Authorized Distributor, Moti Nagar, New Delhi 15, having invoice No. 0005723, Date 22/06/2013. My battery Serial No. is 2E3-075367 according to the print on invoice but the battery provided is with different Sr. No. I feel, I am cheated by the distributor by providing me he old one.
I am very much Harassed
Help me what can I do?
PLEASE DO THE NEEDFUL!

i was purchase exide batri from dealer on date[protected]. i have found 18 month warranty on this product, but with in warranty period batri problem occured. then i have submitted batri for repairig on date[protected] with in warranty period.
now dealer was told me that your batri has useless & not repaired. but i told him that when i have submitted exide batri to dealer with in warranty period, then why should not replacing of that batri. but not any response from dealer to me.

whats your opinion in my complaint, please tell me.
i have all bills & reciepts available.if you have any quarries.

Thanking you sir

name: deepak kumar shivvedi
dist: chhindwara(amarwara)
mob: [protected]

My inverter battery broke down for some reason and the shopkeeper took it back for replacement along with the bill and warranty card(we gave him the documents trusting him as we purchased it from him only) and he promised to get it replaced from company as it is under warranty.now from last 3 months we are trying to get it back but to no use.everytime we ask for same he says next monday or tuesday or thursday and so on.and now he has stopped receiving our calls and keep his shop closed.we have become helpless.his shop address is exide battery shop 'next to ganesh bhel shop opposite to axis bank near prem sagar building.chinchwad.phone no: [protected] , [protected]. And kamla cross road a wing shop no 11 pimpri pune 16. The sales representative also cheated us by taking rs 50 each time for a 5rupee fuse.this happened for 5-6 times till one day he dint have it and we purchased from other shop than we got to know that it was just for rs 5.somehow we got the warranty card back but the bill and the battry is still with him.somebody please help.