Exide Industries Complaints & Reviews

Sir,

I have purchased an EXIDE battery for HERO HONDA SPLENDOR on 20/08/08. It has a GAURANTEE coverage of 1 year (from the date of purchase). The battery has been serviced twice since I have purchased it & each time, I was being detailed that battery needs to be send to the facory for checking. Instead, it was being re - charged and installed back in the motor cycle. The battery works for 1 or 1& a half months & again gets fully discharged. The second time when it got discharged (on 24/03/09), I was assured by the seller that next time if it get discharged, we will change the battery without sending it for a check. Today, on 21/04/09, when it has got discharged again (the third time), the seller is not changing the battery and asking it to hand over it again to him so that he can send it to the company's workshop for checkup. The Product details are as under -

Battery no. : 2B8 434449
Bill No. : 4004
M.P.C.T. No : 07/01 / XLVII / 50 - 60 / 1 - S
C.S.T. No. :07/ 01 / XLVII / 3350 - C
TIN No. : [protected]
Seller's name : Bharat Batteries World
Address : 5, Goodwill Apartment
Anand Talkies Road
Napier Town
Jabalpur - (MP)
Main Branch : Rama Complex, Shopp no. 3
Chhoti Line Phatak, Nagpur Road
Jabalpur (MP)

Phone No. :[protected]
2426868

I DEMAND FROM THE EXIDE INDUSTRIES COMPANY THAT MY BATTERY SHOULD BE CHANGED IMMIDIATELY AND ALSO PAY FOR MY DAMAGES

i had purchased this battery(exide inverter plus IN 1350 PLUS) on 22/04/2007 from royal international, birati, kolkata. After about 16 months it started giving less backup. In recent days during powercuts it runs for barely 1.5 hrs with only 1 fan and 1 light running. It should be running 6 points for about 4 hrs minimum. the royal international has closed its services. so i would request you to offer us a proper service of the battery.

Dear Sir,
I have purchased a 12 volt IT 500 Exide battery (Batch No IE 6 & Serial No 089041) from Exide Care, M/s Burdwan Battery House, G T Road, Burdwan on 06.11.2006, covering a warranty for 30 months supplied with Luminous Inverter vide cash memo No 978. Right from February 2008 the battery starts giving problem and on verbal complain authorized person from M/s Burdwan Battery House took away the battery on 05.03.2008 for repairing. Within 10 days they returned the battery to me. After January 2009 the battery started showing same problem i.e. battery is getting discharged within 5 minutes after full charge. I have reported M/s Burdwan Battery House once again and 2nd time they took away the battery on 06.02.2009 and after 15 days they returned it but this time the problem remained unsolved till today. I have talked to them either over phone or in person several times but M/s Burdwan Battery House has not taken any initiative till date (03.04.2009). Mention to be made further that they have also checked the Inverter and found no problem with it.
Please take the necessary step at an early date at least for the sake of my 7month old daughter in hot summer days.
Thanking you,
Yours faithfully,
Dr Bibekananda Mukhopadhyay
M U C Womens’ College Staff Quarter
Burdwan 713 104
Mob [protected]

actually sir/madam, i had purchased a xcd bike on 16 january 2008 after half year passed i got a problem in the battery of the bike, at last when the battery give me so much trouble, i deposited the battery in exide battery dealer on 12 january, 2009, i got a battery reciept from there also(reciept no. 14994), now the company has send me two times replaceable old batteries which are already having a same problems, then i personelly contact mr davinder who is working in a company in jalandhar, he never me give good response, his cell no. is [protected], please sir check all this matter,
thanks
parshant tandan(hoshiarpur)
[protected]

Hi,

We had purchased Exide Traction Battery (model No. 24TLF17, 48V 443Ah) in MAY'08, With in two month it has shown poor back, so i complained to the dealer.This is to bring for your kind remembrance for our forklift As after two months later from the implementation of battery, we are continuously facing the problems in battery some of which is like that the battery is not charging well or the back-up problems, etc. As while going through the complaint we had made so many calls to Mr. Satishji and always he persuaded to us. So then we are writing this complaint to you and requesting you to please look out after that.
In this regard i want your help. So please guide me in right way.

I have purchased aExide Inva Tubular battery in April 2008 from Hardoi but within 10 month battery back reduced by 70% which is worst than a local battery then what is the purpose to buy a original battery of brands like EXIDE and investing 12000 rs. as i am transferred from Hardoi to sitapur then plz inform with the detail from where and how i can get the problem served in sitapur as battery is under warranty

regards
Vikramanshu Thakur
106, Lohar bagh
Sitapur

Name of the Buyer: Bhajan Lal

Product information:
Date of Purchase: 28/04/2008
invoice no. 008727
product No. 25XH21
1B8

Dealer Name and Addressee

Bharat motor company
4817, S P Mukherjee Marg
Delhi 6
Ph 23978526
23962562

Hi,

I battery is not working since 3 months and inspite of several calls made to dealer there is no service provide by him. Please take necessary steps to repair the battery or get it replaced. The battery is still in the guarantee period. Its really sad that Indian consumer has to face all this issues, even though Exide is a good brand. Some of my friends are using Local batteries but still are satisfied with the services provided by their company.
Kindly contact me on the below phone no and suggest what steps i need to take now.

Bhajan Lal,
Ph: [protected]

I had used an exide invertor battery which exploded and the company refuses to replace the same nor is it willing to give it in writing. The battery was less than 3 months old. I wish to connect with persons who have had the same fate as me to take the matter to its logical conclusion collectively. The warranty card does not educate the users properly and explicitly and I do not wish anyone to come to harms way since a lot of persons actually...

Dear Sir,

I purchased Exide Battery on 24 July 06, from Balajee Motors, Bathinda (Punjab) against the Bill No.1825 with in first year it has shown poor backup, so i complained to the dealer. He kindly accepted my request took away my battery for servicing. I insisted dealer to Replace the old battery with a new battery as the old battery was not working properly, as the battery condition was accepted by the dealer.. So the dealer replaced the battery in the month of September 2008 after a gap of 2 month period as the battery was within guarantee period. After that the replaced battery was also not properly working, many times informed the dealer, he always sent his mechanic with me and he always blamed that your inverter is faulty. So I got checked by inverter and which was found in order. By that time winter started so we didn't have any choice to test backup. But dealer assured us at least 6 hrs (two fans & two lights) backup will be given by the battery, recently i got know it is giving hardly 2. hr backup, which we can't expect from a branded company. In this regard again informed the dealer and he checked the battery and confirmed me that battery is faulty and the battery is not charging properly and suggested me to install me new battery as this battery can not be replaced again.

But in this regard I do not under stand my fault as the battery has not given me proper work even for the 18 months, how ever the life of the battery is generally claimed my the companied is 36 months. So I request you to look in the matter, other wise I will be forced to lodge my claim in the Consumer Form.

Ashok Kumar Garg
Asstt. Manager
State Bank of Patiala
Bangi Ruldu
Phone[protected]

Residence Address
House No 16674A, St No 6A
Basant Vihar, Bathinda 151001
Phone[protected]

Dear Sir,

My e-mail id mentioned above is not working. The error observed is as,
HTTP ERROR: 400
authentication failed for 220404pune
RequestURI=/mail/preauth/

Powered by Jetty://

Please provide me solution for the same. Please treat this as very important. My alternate email id working is [protected]@yahoo.com

Regards,

Suhas
[protected]

Hi,

I purchased Exide Battery in July 07, With in first year it has shown poor back, so i complained to the dealer. He kindly accepted my request took away my battery for servicing. At the first moment itself I insisted dealer to exchange a new battery on behalf of old one coz later one is still under gauranty period, but he refused to do so. Finally i got my product after 4 months time. By that time winter started we didn't have any choice to test backup. But dealer assured us atleast 6 hrs(two fans & two lights) backup. recently i got know it is giving hardly 2.30 hr backup, which we can't expect from a branded company. In this regard i want your help. So please guide me in right way.

--- On Thu, 1/29/09, rajneesh madhok <[protected]@yahoo.com> wrote:

From: rajneesh madhok <[protected]@yahoo.com>
Subject: EXIDE BATTERY NOT CHARGING BUT SERVICE ENGINEER MAKE US FOOL ON ONE PRETEXT OR OTHER
To: "[protected]@exide.co.in" <[protected]@exide.co.in>, "[protected]@exide.co.in" <[protected]@exide.co.in>, "[protected]@exide.co.in" <[protected]@exide.co.in>, "[protected]@exide.co.in" <[protected]@exide.co.in>, "[protected]@exide.co.in" <[protected]@exide.co.in>, "[protected]@exide.co.in" <[protected]@exide.co.in>, "[protected]@exide.co.in" <[protected]@exide.co.in>, "[protected]@exide.co.in" <[protected]@exide.co.in>, "[protected]@exide.co.in" <[protected]@exide.co.in>, "[protected]@exide.co.in" <[protected]@exide.co.in>, "[protected]@exide.co.in" <[protected]@exide.co.in>, "[protected]@exide.co.in" <[protected]@exide.co.in>, "[protected]@exide.co.in" <[protected]@exide.co.in>, "[protected]@exide.co.in" <[protected]@exide.co.in>, "[protected]@exide.co.in" <[protected]@exide.co.in>, "[protected]@exide.co.in" <[protected]@exide.co.in>, "[protected]@exide.co.in" <[protected]@exide.co.in>, "[protected]@exide.co.in" <[protected]@exide.co.in>, "[protected]@exide.co.in" <[protected]@exide.co.in>, "[protected]@exide.co.in" <[protected]@exide.co.in>, "[protected]@exide.co.in" <[protected]@exide.co.in>, "[protected]@exide.co.in" <[protected]@exide.co.in>, "[protected]@exide.co.in" <[protected]@exide.co.in>, "[protected]@exide.co.in" <[protected]@exide.co.in>, "[protected]@exide.co.in" <[protected]@exide.co.in>, "[protected]@exide.co.in" <[protected]@exide.co.in>, "[protected]@exide.co.in" <[protected]@exide.co.in>, "[protected]@exide.co.in" <[protected]@exide.co.in>, "[protected]@exide.co.in" <[protected]@exide.co.in>, "[protected]@exide.co.in" <[protected]@exide.co.in>, "[protected]@exide.co.in" <[protected]@exide.co.in>, "[protected]@exide.co.in" <[protected]@exide.co.in>
Cc: "[protected]@exide.co.in" <[protected]@exide.co.in>, "[protected]@exide.co.in" <[protected]@exide.co.in>, "[protected]@exide.co.in" <[protected]@exide.co.in>, "[protected]@exide.co.in" <[protected]@exide.co.in>, "[protected]@exide.co.in" <[protected]@exide.co.in>, "[protected]@exide.co.in" <[protected]@exide.co.in>, "[protected]@exide.co.in" <[protected]@exide.co.in>
Date: Thursday, January 29, 2009, 8:32 AM


Honourable Exide Officials, Dated 29th Jan 2009

EXIDE BATTERY NOT CHARGING BUT SERVICE ENGINEER MAKE US FOOL ON ONE PRETEXT OR OTHER

Dear Sir,
I have lodged the complaint to the authorities of EXIDE BATTERY that I have purchased the said battery on 11th Feb 2008. It's not at all giving proper back up and it is not getting charged.

On my several requests the Service Engineer Mr. Mohit[protected] called me at my Mobile Number[protected] and told me that your Exide Invertor Battery IN 1500 Plus is ready and its report is O.K. You please get the delivery of the Battery from Ravindera Motor Garage, The Exide dealer of Phagwara. When I reached to get the delivery of the Battery the dealer demanded Rs. 150/- for charging of battery as per his version that the battery has needed deep Charging. I said that I am ready to pay the amount but kindly issue me the Payment receipt. But the dealer was not intersted to issue the receipt as he said that we don't issue the receipt of any kind. Then I made a call to Mr. Mohit on[protected]. He negotiated and directed me to pay Rs. 50/-. I said I am ready to pay but the receipt of the payment kindly be issued. Then the battery as is where is basis had been delivered to me.

Today on 29th Jan 2009 Mr. Narinder Singh Visited my office. I narrated the story and said him that check the battery as it is installed at my house. He said it is a fault of your Invertor. I said the same invertor and the same make the same battery is fitted at my office. Kindly shift the battery to my office and check with the invertor of my office. The Exide battery shifted to my office and the office's battery was taken to my house. On testing it was cleared that the same invertor which had been charging the battery fitted at my office fail to do the necessary job. Then again the drama of one pretext or other started. O.K. We shall see later on what is the problem.

Sir, A Service Engineer named Mohit (Exide Battery Service, Jalandhar Pb) is not accomodating and I reported the matter to you earlier as well. I admit he has the powers designated more than Almighty as he is trying to prove. Whether we should consider him and pray for him and listen to his unnecessary arguments. WHY HE IS TRYING TO BEFOOL US. WHETHER WE SHOULD PRAY TO GOD FOR JUSTICE OR KEEP ON PRAYING TO EXIDE OFFICIALS WHO CONTINUE TO HARASS PUBLIC AND WILL REPEATEDLY SAY THAT THE FAULT IS AT YOUR INVERTER NOT IN BATTERY. WHETHER YOUR SERVICE ENGINEER HAS SHORT SIGHTED PROBLEM OR WE ARE SO FOOL THAT WE ARE MAKING CRY FOR THE LAST SO MANY MONTHS.

WHETHER THIS TORTURE WILL END SOMEDAY OR NOT? WHAT IS THE FUN TO PLACE NUMBER OF COMPLAINTS.

KINDLY LET ME KNOW WHAT SHOULD I DO AS I AM REALLY FINDING MYSELF IN A REAL HELPLESS STATE.


--- On Tue, 1/27/09, rajneesh madhok <[protected]@yahoo.com> wrote:

From: rajneesh madhok <[protected]@yahoo.com>
Subject: MISBEHAVIOUR BY YOUR SERVICE ENGINEER/ DEFICIENCY IN SERVICE/
To: "[protected]@exide.co.in" <[protected]@exide.co.in>, "[protected]@exide.co.in" <[protected]@exide.co.in>, "[protected]@exide.co.in" <[protected]@exide.co.in>, "[protected]@exide.co.in" <[protected]@exide.co.in>, "[protected]@exide.co.in" <[protected]@exide.co.in>, "[protected]@exide.co.in" <[protected]@exide.co.in>, "[protected]@exide.co.in" <[protected]@exide.co.in>, "[protected]@exide.co.in" <[protected]@exide.co.in>, "[protected]@exide.co.in" <[protected]@exide.co.in>, "[protected]@exide.co.in" <[protected]@exide.co.in>, "[protected]@exide.co.in" <[protected]@exide.co.in>, "[protected]@exide.co.in" <[protected]@exide.co.in>, "[protected]@exide.co.in" <[protected]@exide.co.in>, "[protected]@exide.co.in" <[protected]@exide.co.in>, "[protected]@exide.co.in" <[protected]@exide.co.in>, "[protected]@exide.co.in" <[protected]@exide.co.in>, "[protected]@exide.co.in" <[protected]@exide.co.in>, "[protected]@exide.co.in" <[protected]@exide.co.in>, "[protected]@exide.co.in" <[protected]@exide.co.in>, "[protected]@exide.co.in" <[protected]@exide.co.in>, "[protected]@exide.co.in" <[protected]@exide.co.in>, "[protected]@exide.co.in" <[protected]@exide.co.in>, "[protected]@exide.co.in" <[protected]@exide.co.in>, "[protected]@exide.co.in" <[protected]@exide.co.in>, "[protected]@exide.co.in" <[protected]@exide.co.in>, "[protected]@exide.co.in" <[protected]@exide.co.in>, "[protected]@exide.co.in" <[protected]@exide.co.in>, "[protected]@exide.co.in" <[protected]@exide.co.in>, "[protected]@exide.co.in" <[protected]@exide.co.in>, "[protected]@exide.co.in" <[protected]@exide.co.in>, "[protected]@exide.co.in" <[protected]@exide.co.in>, "[protected]@exide.co.in" <[protected]@exide.co.in>
Cc: "[protected]@exide.co.in" <[protected]@exide.co.in>, "[protected]@exide.co.in" <[protected]@exide.co.in>, "[protected]@exide.co.in" <[protected]@exide.co.in>, "[protected]@exide.co.in" <[protected]@exide.co.in>, "[protected]@exide.co.in" <[protected]@exide.co.in>, "[protected]@exide.co.in" <[protected]@exide.co.in>, "[protected]@exide.co.in" <[protected]@exide.co.in>
Date: Tuesday, January 27, 2009, 11:22 PM



MISBEHAVIOUR BY YOUR SERVICE ENGINEER/ DEFICIENCY IN SERVICE/
REQUEST TO PROVIDE SERVICE AS PER CONSUMER PROTECTION ACT, 1986 (AMENDED) GUIDELINES

Honourable Exide Officials,
Regards!
Further to my E-mail message sent to you. On 27th Jan 2009, I got a call from[protected] at 10:04 AM at my Mobile Number[protected]. As I could not attend as my Cell Phone was lying at home and I was in office. Then that Gentleman called me at my office Phone[protected]. He talked with me and noted my contents and assured me to provide service.

On 27th Jan 2009 at 2:23 PM I got a call from [protected]. The gentleman enquired the matter and assured me that the Service Engineer will call you.

On 27th Jan 2009 at 3:17 I got a call from [protected], the calling gentleman enquired the matter and assured me that the Service Engineer wil call you as at present he is in Kapurthala. He said that he has instructed to the Service Engineer, on reaching Phagwara he will call you.

On 27th Jan 2009 at 4:29 PM got a call from Jalandhar Contact Number:[protected] the calling person misbehaved with me. The conversation is as under:

1. Calling Service Engineer:Qusestion to me: Whether you have complained regarding defective Battery of Exide.
Madhok (My self): Yes, I have reported the matter.
2. Service Engineer: Have you submitted the Purchase bill and Waranttee Card to the dealer.
Madhok: No, I have not submitted.
3. Service Engineer: Why not?
Madhok: Sir, it is no where mentioned that the Purchase voucher and Warantee card in original will have to be submitted for getting the Sevice. Secondly all the records have been in the company's record as well. As at the time of puchase on part of Warantee card (The pull out portion), the dealer used to keep with him. The Sale voucher is available with the dealer. I have mentioned the date of purchase and it has been written on the Battery with BALL POINT PEN which has been lying with the dealer. The complete biodata of the sale and warantee card can be traced out from the company's record.

4. Service Enginer: Your warantee has been lapsed as you failed to prove the Purchase of the said battery and Warantee Vourhcers.
Madhok: Sir, What is the solution now? Your battery can not get entry in our Sevice Station without the submission of Purchase voucher and Waranttee card.

5. Madhok: Sir, it means if a child can not prove that he is the son of this mother or father then the parents have no responsibility for upkeep and can shatter his responsibilities to someone else.
Service Engineer: We are not responsible, to provide service.

Sir, I am impressed with the service EXIDE BATTERY OFFICIALS ARE PROVIDING. Thanks for the prompt response and the service provided by Exide Battery.

Thank you Sir, I shall lift my battery from the dealer today as is where is basis. thanks for your Customer friedly behaviour. May God bless you all and you continue to provide such a good service to the customers.

Kindly send me the copy of rules and regulations framed by the Central or State Govt. under the Waranttee Clause. As warantee of my Battery has been lapsed it might be according to the rules framed by the Govt. guidelines. I shall be obliged to get your early response at the earliest.

Sir, I purchased Exide Battery due to its reputation. But the fact is that your sevice Engineer and officials know everything and dodze the customer on one pretext or other. WHICH IS DEFICIENCY IN SERVICE.

Kindly send me the copy of Conditions framed by Govt. under the Consumer Protection Act 1986 (Amended).

Why not the Exide Battery admit that there is a manufacturing defect in the battery. Why the customer is being harassed. Why the questioning is made on the customer. What is customer's fault. Whether the service station officials are directed to misbehave with the customers and in this way the company wil delegate its responsibilities on the customer's failure to provide documents. Where it is mentioned that the customer has to submit the documents in original to the Service Engineer to entertain the complaint. If he fails to do then there is no responsibility of service provider.

I request you to please favour me by providing the "Adequate battery Sale & Service conditions rules and regulations"

Kindly provide the detail about the average battery life of Exide Invertor IN 1500 PLUS Battery.

Sir, this is due to sheer negligence from ur end. Should I aproach to the authorities for getting justice and claim compensation for the mental and physical torture by EXIDE OFFICIALS.

Due to the negligence of Exide officials and Service Engineers We are suffering from complete black out during night and most of our light connections are not working due to the connections with batter-invertor. As we are living and our nights are dip dark, the Exide officials are playing with our sentiments and making the mockery of our pleadings.

This is ust to inform you the kind of servie Exide Owners are getting from your service providers need major improvements. I understand that satisfying all the customers is not easy task, but the basics of the Service Provider should be addressed properly as on depending on your service. As with Invertor-Battery mishappening like theft and getting hurt due darkness can not be avoided. So, kindly be kind enough to provide the service as per the rules framed by the Govt. under Consumer Protection Act, 1986 (Amended).

Thanking you,
Yours faithfully,

(RAJNEESH MADHOK)
MADHOK HARDWARE & PAINT STORE,
RAILWAY ROAD, PHAGWARA-144401 (PB)

B-XXX/63, NEHRU NAGAR, ST. NO. 2, RAILWAY ROAD, PHAGWARA

Ph:[protected]O), 268210 (R),[protected]
Tele-fax:[protected], E-mail: [protected]@yahoo.com



--- On Sun, 1/25/09, rajneesh madhok <[protected]@yahoo.com> wrote:

From: rajneesh madhok <[protected]@yahoo.com>
Subject: After Sales Service kindly be provided to maintain reputation
To: "[protected]@exide.co.in" <[protected]@exide.co.in>, "[protected]@exide.co.in" <[protected]@exide.co.in>, "[protected]@exide.co.in" <[protected]@exide.co.in>, "[protected]@exide.co.in" <[protected]@exide.co.in>, "[protected]@exide.co.in" <[protected]@exide.co.in>, "[protected]@exide.co.in" <[protected]@exide.co.in>, "[protected]@exide.co.in" <[protected]@exide.co.in>, "[protected]@exide.co.in" <[protected]@exide.co.in>, "[protected]@exide.co.in" <[protected]@exide.co.in>, "[protected]@exide.co.in" <[protected]@exide.co.in>, "[protected]@exide.co.in" <[protected]@exide.co.in>, "[protected]@exide.co.in" <[protected]@exide.co.in>, "[protected]@exide.co.in" <[protected]@exide.co.in>, "[protected]@exide.co.in" <[protected]@exide.co.in>, "[protected]@exide.co.in" <[protected]@exide.co.in>, "[protected]@exide.co.in" <[protected]@exide.co.in>, "[protected]@exide.co.in" <[protected]@exide.co.in>, "[protected]@exide.co.in" <[protected]@exide.co.in>, "[protected]@exide.co.in" <[protected]@exide.co.in>, "[protected]@exide.co.in" <[protected]@exide.co.in>, "[protected]@exide.co.in" <[protected]@exide.co.in>, "[protected]@exide.co.in" <[protected]@exide.co.in>, "[protected]@exide.co.in" <[protected]@exide.co.in>, "[protected]@exide.co.in" <[protected]@exide.co.in>, "[protected]@exide.co.in" <[protected]@exide.co.in>, "[protected]@exide.co.in" <[protected]@exide.co.in>, "[protected]@exide.co.in" <[protected]@exide.co.in>, "[protected]@exide.co.in" <[protected]@exide.co.in>, "[protected]@exide.co.in" <[protected]@exide.co.in>, "[protected]@exide.co.in" <[protected]@exide.co.in>, "[protected]@exide.co.in" <[protected]@exide.co.in>, "[protected]@exide.co.in" <[protected]@exide.co.in>
Cc: "[protected]@exide.co.in" <[protected]@exide.co.in>, "[protected]@exide.co.in" <[protected]@exide.co.in>, "[protected]@exide.co.in" <[protected]@exide.co.in>, "[protected]@exide.co.in" <[protected]@exide.co.in>, "[protected]@exide.co.in" <[protected]@exide.co.in>, "[protected]@exide.co.in" <[protected]@exide.co.in>, "[protected]@exide.co.in" <[protected]@exide.co.in>
Date: Sunday, January 25, 2009, 9:57 AM


To BY SPEED POST 25TH JAN 2009
http://www.consumercomplaints.in/complaints/exide-batteries-c133442.html 1. Mr. Gautam Chatterjee,
Director-Industrial,
Exide Industries Limited
Exide House,
59E, Chowringhee Road,
Kolkata – 700 020
Board No.: 033 – 22832120 / 22832133 /22832136 /[protected] /[protected]
Fax : 033 – 22832632 / 22832637
E-mail: [protected]@exide.co.in

2. Mr. Sudhir Kalla – Regional Sales Manager
EXIDE HOUSE, 3E/1 Link road, Jhandenwalan Extension, New Delhi - 110055.
Phone:[protected]/7096/7098,[protected]
Mobile (+91) [protected]
Fax: 011 – 23555703
E-mail: [protected]@exide.co.in

3. Mr. Kulbir Singh,
EXIDE HOUSE, Dada Motor Garage, BSF Chowk, G.T. Road, Jalandhar-144001
Phone:[protected], 2237870/74
Mobile (+91) [protected]
Fax:[protected]
E-mail: [protected]@exide.co.in


4. Onkar Enterprise.
Satnam Market, Ladau Wali Road, Jalandhar City, Punjab.
Mr. Kulbir Singh
Phone:[protected]
Mobile: (+91) [protected]
E-mail: [protected]@exide.co.in
Posted:[protected] by RAJNEESH MADHOK Send email
EXIDE INVERTER BATTERY; AFTER SALES SERVICE KINDLY BE PROVIDED TO MAINTAIN REPUTATION
EXIDE INVERTER BATTERY-RAVINDERA AUTO ENGG. WORKS, PHAGWARA

EXIDE BATTERY INVA 1500 PLUS NOT GETTING CHARGED. AFTER SALES SERVICE SHOULD BE MADE AS PROMISED TO MAINTAIN REPUTATION.

I had purchased a new Exide battery from Ravindera Auto Engg. Works, Phagwara in Feb 2008. Let me confess that I feel myself miserable as I have purchased the battery of a reputed company of India and now the company's dealer and officials are not cooperating and not giving the service as promised at the time of sale of the product. Why not the Company like Exide care for the credibility of the company and its management.

The comments are sought by the company officials what to do at this stage as said battery is within warantee period. From the two months of its purchase the said battery started giving trouble as it was not charging enough to produce desired electricity output in case of power cut.

After complaining this to the dealer M/s. Ravindera Auto Engg. Works who has been adviced to replace the said battery with company we handed over the same to him.

We have done several followups and reminders and every time we get one or other excuse. The brother has gone to Delhi. He will come back and after wards the battery will be checked, this or that.

Such type of excuses mar the company's reputation as well as of the dealer who continues to make this or that excuse.

RAJNEESH MADHOK,
(REGD. MEMBER CORE-CONSUMER ONLINE RESOURCE & EMPOWERMENT CENTRE-GOVT. OF INDIA & ANTI-CORRUPTION BUREAU (GOVT. OF INDIA)
MADHOK HARDWARE & PAINT STORE,
RAILWAY ROAD,
PHAGWARA-144401 (PB)
PH:[protected]O0< 268210 (R),[protected]
TELE-FAX:[protected], E-MAIL: [protected]@yahoo.com

Exide Battery 150 Amp of following details was purchased from authorized dealer

Type - DG-150R
Mfg Code - 0612
Sr. No. - 170915
Date of purchase 17/12/2007
Warranty Card No.- 15480
Warranty period- 12 months
Name of Authorised Dealer from whom purchased - SAMPAT AUTOMOBILES, Bongaigaon, Assam
Invoice Sl No. RI/4149 Dated 17/12/2007

Detail of complaint: Above battery was purchased to use for house hold inverter (Microteck 800VA). After
about 11 months (i.e. With in Warranty Period) o[censored]se, the battery was found malfunctioning and it was not able to give back up during power failure. The battery was then taken to above authorised dealer, from whom battery was purchased, for free replacement as per terms of warranty. The Authorised dealer kept the battery with him and informed me that the same will be checked at his end. After retaining the battery for one week the dealer informed me that the battery was ok & there was no problem with the battery and suggested me that there may be problem in my inverter, which needs to be repaired. Then I took back the battery and tried to get the inverter checked / repaired. The service technician for inverter, available at Bongaigaon, kept the inverter for one week for checking, but he was unable to detect any defect with the inverter. Then the technician informed that it is beyond his capacity to find out defect, if any, due to non availability of proper instrument with him, and he suggested that the inverter should be sent to Guwahati for proper checking / repair if required. Accordingly he sent the inverter to service centre at Guwahati. The inverter after proper checking at Guwahati was received back by me after another 15-20 days, informing me that the inverter was OK. But strangely, on fitting the inverter with the above battery, it was found that the battery was still not giving the back up during power failure. The battery was further checked by me by connecting another good / working inverter of my friend to the battery, which reconfirmed malfunctioning of the battery. By this process the warranty period of 12 months had just elapsed. The matter was immediately brought to the notice of the above AUTHORISED DEALER and he was informed about the non functioning condition of the battery since its first time returning to him during the warranty period. He than agreed with the fact that the battery was not OK since the time of its initial returning to him, but refused to replace the battery telling that warranty period had just elapsed by that time and he needs to talk to the company for action towards replacement. All the time of asking him about the status, he informed me that he could not talk to Company due to one reason or other and asked me to enquire later. After about one more month of doing so, finally he informed me that nothing can be done since warranty period is over.
This is very much disgusting situation, as by purchasing product from a very reputed company like EXIDE BATTERY, we are put to suffer a grave situation like this. This is clear cut situation of misleading and cheating by above AUTHORISED DEALER.

EXIDE INVERTER BATTERY-RAVINDERA AUTO ENGG. WORKS, PHAGWARA

EXIDE BATTERY INVA 1500 PLUS NOT GETTING CHARGED. AFTER SALES SERVICE SHOULD BE MADE AS PROMISED TO MAINTAIN REPUTATION.

I had purchased a new Exide battery from Ravindera Auto Engg. Works, Phagwara in Feb 2008. Let me confess that I feel myself miserable as I have purchased the battery of a reputed company of India and now the company's dealer and officials are not cooperating and not giving the service as promised at the time of sale of the product. Why not the Company like Exide care for the credibility of the company and its management.

The comments are sought by the company officials what to do at this stage as said battery is within warantee period. From the two months of its purchase the said battery started giving trouble as it was not charging enough to produce desired electricity output in case of power cut.

After complaining this to the dealer M/s. Ravindera Auto Engg. Works who has been adviced to replace the said battery with company we handed over the same to him.

We have done several followups and reminders and every time we get one or other excuse. The brother has gone to Delhi. He will come back and after wards the battery will be checked, this or that.

Such type of excuses mar the company's reputation as well as of the dealer who continues to make this or that excuse.

RAJNEESH MADHOK,
(REGD. MEMBER CORE-CONSUMER ONLINE RESOURCE & EMPOWERMENT CENTRE-GOVT. OF INDIA & ANTI-CORRUPTION BUREAU (GOVT. OF INDIA)
MADHOK HARDWARE & PAINT STORE,
RAILWAY ROAD,
PHAGWARA-144401 (PB)
PH:[protected]O0< 268210 (R),[protected]
TELE-FAX:[protected], E-MAIL: [protected]@yahoo.com

On 7th August 2007, I had purchased an Exide tubular battery IT 500 from ROYAL BATTERY HOUSE IRINJALAKUDA, KERALA state for Rs. 10500. The dealer has given 30 months replacement guarantee. About 2 months back I noticed it is not giving the rated capacity of 150 ampere hours. Dealer representative came, examined the battery and said it is not getting fully charged by the invertor to the specified 13.8 volts. Invertor mechanic has now adjusted the cut off voltage to 13.8 volts but still there is no improvement in the battery performance. With a connected load of 120 watts (1 fan & 1 tube light ) the battery gets drained out in one hour. I have connected a + / - ammeter in series with the battery and I am able to monitor the charge / discharge current . Battery capacity appears to have degraded to less than 50 AH even though it has worked for only 17 months. I would be grateful if you look into this problem and do the needful.

Dear sir/madam

I have purchase New Exide Battery from Syndicate Motors, 74, Ground floor, Ambedkar road, Ghaziabad in Mar'08. My Battery started giving problem after 6 months, It got discharged fully as a result i faced lot of problems. I live in Vaishali, Ghaziabad which is 14 kms from Syndicate motors. I went to the dealer & asked him to replace my faulty battery since it is warranty period. They told me that there might be some problem with your car that's why the battery is not charged. I asked them to check my car & they found no problem. Then they give me the standby battery & detached the new battery & told me to come after 1 week. After 1 week i again went & they replaced the battery but the battery again started giving problem after some days.Then i again went to Syndicate Motors, I told them that is a faulty battery which you need to replace with the new one but again they said that it might be the problem with your car, again they checked my car & found no fault, even i checked the car from 3rd party also, he also said that there is no problem with the car. Inspite of telling all this to them they again gave me the standby battery & told me to contact after 1 week. Again I called them on phone and asked them whether my battery has been replaced from the factory, but they instead told that we have recharged the same battery. All this is happening and now currently my battery is with Syndicate motors only. I am telling them to replace my battery with the new one, but they are just giving me lame excuses & not doing there job. If this is the treatment given to the customer if the product is in warranty then what will they do if it is not in warranty. In Mar'09 one year will complete, i am still waiting for the new battery from the Syndicate motors.If there has been some problem with the car then why the standby battery works ok in the car? I would like everybody to help me in getting my car battery change from the dealer Syndicate motors whose address i have already mentioned above.There Telephone nos is[protected]. My cell no is [protected].

Thanks
Kirti Thakur
1301, Neelpadam-2
Sector-4, Vaishali
Ghaziabad

I have purchased a Exide Battery from your Dealer -

R.S. AUTO ELECTRICALS, A-4/20, PASCHIM VIHAR, NEW DELHI- 110063.
Name of proprietor- Sunil Sharma, Vikrant Kundra.
Cont No's- [protected], [protected], [protected], [protected], [protected].

I've purchased the battery in the month of April- 2008 & after 2 months it stopped working. i gone to the dealer but they closed this shop & when i tried to contact then after listening my problem they disconnect my phone & not respond after that.

They people are doing nothing but harrasing the customers like anything also playing with the goodwill of your prestigious company.



Batter details :

Battery Type- 12m*2.5 LC

SM- 461330/7G7


Your authorised dealer is destroying your company's reputation.

I am afraid if the battery is not replaced, i have no other option but to approach the consumer forum.

Hoping an early reply in the above matter.

Rakesh Murjani
Paschim Vihar, New Delhi
Cont No- [protected]

Dear Sirs,

I have purchased one New Exide Xpress battery, Type MHD 600, Mfg Code 4E7 & Card No 44991959 on 15.09.2007 from One of their Authorized Dealers M/s Sri DURGA BATTERY CARES, 138, M.B.T. Road, Muthukadai, Ranipet – 632 002, Tamil Nadu vide Invoice Bill No 1477 Dated 15/09/2007.

The New Battery was two times, in discharged condition on 15.11.2008 and 24.12.2008 and the battery gravity level was in Red mark level & the voltage was around 9.9 Volts only. The Dealer/ Service Engineer charged my Battery and gave me after two days. Likewise it has troubled me often.

In the mean time, I came know that from the Manufacturing Code that the battery has been manufactured only on May 2007 and the dealer has sold it on September 15, 2007 which is 5 Months old which is transparently, not known to the customer/us. As per Warranty Clause 18. “Please note that in case period between date of manufacture and date of sale is more than 3 months the warranty will not be applicable. It is understood that, the dealer has given me the wrong Battery with wrong Warranty card. Hence the dealer is reluctant to replace the battery. The Warranty Period Expires on 14.02.2009 as per the Guarantee Card.

In of view of the above I am requesting you to kindly advice the Dealer/Service Personnel to replace the Battery under warranty condition. Expecting your early reply/Action in this regard.

V.Rajendran

After i purchased the exide battery the authorised dealer is refusing to replace the defect product only within 2 days of purchase.

sir,
i purchased inverter and battery on 14th jan 2008 fm motor agencies corporation at gree park new delhi.after some time i faced problem with my battery regarding back-up.
he then collected the batterry from my place and now he is charging 500 rs as service charge, although my warranty period is not expired.
pls help me out as soon as possible.