EzoneOnline.in Complaints & Reviews

I bought a Sensei SCO 100C Fan Forced Oven from EzoneOnline on Dec 19, 2012, Order no 626918. It was delivered in 3 days at my doorstep but, when I opened the package I found a used oven inside with turmeric stains on the lid and food left inside the container. On giving a closer look I also found that the metal parts were rusted. It was a used oven and must have been used for a long time for such things to happen. I could not believe that I will have such a delivery from a future group company.

I was further disappointed when they did not reply to my emails or picked up my calls so that I could request a refund. I have been trying to contact them for two weeks now. I would recommend everyone not to buy anything from Ezone online or retail store.

i purchased product and order no:629942 on 21st Dec 2012.

Still the product is not delivered and no information about it. send 4 emails but not even one is replied.
I called to customer care its not working.

actually i need it immediately.
Now the use of this product is no more.

Let me know how to cancel this order and get back my money. because its your delay in deliver and no communication to the customer at all.

Ordered an item on 3rd dec 2012, and paid online at that time.
Called them on the toll free number given on their website. None lifts the phone. It took more than 30 tries for me to actually talk to them on phone.
Called a couple of days ago to find out wether the item was shipped or not. She told me I will get an AWB number on next day. But I did not get any AWB number to track the shipment. Now, after 2 days, when I try to talk them again, none responds. There is none to lift the phone at all. I don't know why these companies come into business. If you cannot even lift the phone, what you think your company is doing. Wake up CEOs, see what you wanted and what actually is happening. With this kind of service, you will never do business. Think about customers first.
Thanks.

Promised to give compliments and almost a month not yet delivered inspite of many call and visit to store ........ezone Ashoka pillar road branch....poor service and neglegance.....

this website making fool customers threw giving fake information of stock, they haven't any stock still this website shows the product in screen.if they haven't that product why don't they remove it.i will file the case regarding this fake information and showing wrong thing for popularity of their website.
for example see the link
1- http://www.ezoneonline.in/Products/Ezone-Mobile-Phones-Mobile-Phones---GSM/SAMSU...⇄

2--http://www.ezoneonline.in/Products/Ezone-Mobile-Phones-Mobile-Phones---GSM/NO...⇄

3- http://www.ezoneonline.in/Products/Ezone-Mobile-Phones-Mobile-Phones---GSM/NOKIA...⇄

4- http://www.ezoneonline.in/Products/Ezone-Mobile-Phones-Mobile-Phones---GSM/SONY-...⇄

5-http://www.ezoneonline.in/Products/Ezone-Mobile-Phones-Mobile-Phones---GSM/LG/...⇄

these all link shows the fake information and out of stock.this is simply a popularity reason of a website.

REGARDS
M.P.SINGH
(Adv. Distt court GGN)
+[protected]

hello sir,
i want to complaint against EZONE ONLINE MOBILE SHOP INDIA , this website making fool customers to show a wrong information about a product its a mobile NOKIA C5-05 this mobile is out of stock the price is Rs.3911.but this mobile best price in market in 6100. how can this company giving this mobile in loss,still this mobile is not available in company stock from last 20 days ,the price is so less then other online sites because of playing with customers, please do something regarding this site you can see the demo .plz click on this link
http://www.ezoneonline.in/categories/Ezone-Mobile-Phones/cid-CU00040761.aspx?Rfs...⇄

REGARDS]
MUKUL PRATAP SINGH
+[protected]

Respected Sir,

PF Payment not received till date. Showing below details in PF Site. Please confirm Status.


STATUS for Member ID: KDMAL[protected]

Claim ID : KDMAL[protected]
Status : CLAIM FORM 19 FOR PF SETTLEMENT FOR MEMBER ACCOUNT NO KDMAL[protected] HAS BEEN RECEIVED ON 02.06.2012 IS UNDER PROCESS

Claim ID : KDMAL[protected]
Status : CLAIM FORM 10C FOR WITHDRAWAL BENEFIT/SCHEME CERTIFICATE FOR MEMBER ACCOUNT NO KDMAL[protected] HAS BEEN RECEIVED ON 02.06.2012 IS UNDER PROCESS.


* * Data available since last six months. * *
* * MALADKANDIVALI data availaible from[protected]. Last updated on[protected] at 06:34 pm * *
* * Approval Details on PPO and Scheme Certificates will be made available soon.. * *

STATUS for Member ID: KDMAL[protected]

Claim ID : KDMAL[protected]
Status : Claim Form 10C for Withdrawal Benefit AGAINST Member Account No (KDMAL[protected] has been approved. Payment is under process.

Claim ID : KDMAL[protected]
Status : Claim Form 19 for PF Settlement AGAINST Member Account No (KDMAL[protected] has been approved. Payment is under process.


* * Data available since last six months. * *
* * MALADKANDIVALI data availaible from[protected]. Last updated on[protected] at 06:34 pm * *
* * Approval Details on PPO and Scheme Certificates will be made available soon.. * *


Thanks and Regards

Ritesh Agrawal

I bought this product Nokia Lumia 710 - Cyan Order Number: (388120) from http://www.ezoneonline.in to gift to my mother for her birthday, I place the order on 30th August 2012 and make payment through my debit card, I receive a email today from ezone customer service

Dear Prasanna,

This is in regards to your Order No. 388120 (Product - Nokia Lumia 710 - Cyan), the same has been flagged for verification. For processing your order we would request you to send us below mentioned documents.

Would request you to send the below document in the next 48 hours, if the documents are not received within the time frame your order will be eligible for cancelled.


One Proof of Identity
1) Pan Card
2) Driving License
3) Passport


Second Proof of Address
1) Electricity Bill
2) Driving License
3) Passport

Thanks and Regards,
Customer Service Team

which till date I have never been asked by any online website except ezone. even the tele callers have no clue about the status of shipment.

I would like to inform anyone and everyone never to shop in ezone as it is the worst online store ever, I regret not placing the order in Croma.

This worst service I have ever got, and i feel insulted by the way I have been treated by ezone

Regards
A.Prasanna

On 15the August 2012, E-Zone advertised a discount of 40% on their products via SMS to it's customers. We live out of station, almost 3 hours away from Siliguri and wanted to purchase a large refrigerator through the discount. So I called e-zone and spoke to Rashmi Ranjan Das who claims to be thee manager but has little or no information about thee items in his store. He doesn't have any details, nor does he attempt to help answer any queries but insists thee customer travel all thee way to thee store for any information they require. He also mentioned that E-zone is not online when thee SMS itself clearly mentions an online shopping website.
I believe thee E-zone employees are ill-informed and incompetent. They have no regard for their customers and are lazy at doing their work. If they cannot carry out thee simple task of answering few questions about their schemes and products they should not go beyond advertising in newspapers. If they choose to other forms of media like SMSing their customers and yet cannot cope withe technology, then I'd consider it a complete waste of my time and a breach of privacy.

Hi,

I was shown a cataloge of whirlpool refrigerator in EZONE kormangala and shown the interior of one fridge, they mentioned they were not having the demo piece.
I trusted them and ordered the product but when they delivered it is not having the interior as shown earlier.
Also while delivering the fridge I had to follow up many times with customer care apart from that again I have to follow up since they have delivered the wrong fridge.

It is draining lot of my time and money.

Also they showed me Sony Bravia 28 inch LED tv and their executive told me it apart from 2 formats of video it will support the rest.
But after purchasing it is not playing VLC and many more formats they have cheated here also.

https://www.facebook.com/kiransingh365

I will like to bring to your notice that I have purchased a Samsung washing machine (F861 EW) in the month of 26th Jan 12 from E zone (Growels 101 Mall) retail at Kandivali east. It was promised by the retailer to send a washing machine which is in totally packed condition. I had agreed to pay sum of Rs 1000/- plus the 3 to 4 % Octrio charges ,as the delivery was to be given at Bhayander (At My Home).
When the Deliver has arrived at at Bhayander (At My Home), to my shock the washing machine as in a pathetic condition with all the box opened. As I was very unhappy with the delivery I did not take the delivery on the Date : 30th Jan 12 At that time I had a telephonic conversation with the store manager and he promised me to give the delivery within 3 to 4 days. I had agreed to this as I was getting the piece which I had booked.
Now after a week the store manager is replying to me saying that I will have to compromise and take the same piece which they had send to my place or take anything else from the store. On my refusal of buying any other goods from his store he has offered me to give my coupons back but in this I am loosing the washing machine model which I had booked and also the discount which the retailer was offering on the 26th of January2012.
This has taken a good amount of follow up with the store and has given me mental stress. Even after being ready to compromise on all the points of transaction I feel cheated. I will never recommend Ezone to any one for buying any product.
How long this cheating of the customer would continue
Please help me in this regard. I would like to get my Company Packed Samsung Washing Machine.

Dear Sir,
I bought a sofa set and a Dining table from eZone Manisqare, Kolkata. When they sold me, they said that they provide life time service for the product.

When the sofaset started deforming and the dinig set started rusting (with in warrenty), I called them for the service . I got a response that somebody will visit my home and get those fixed. When I asked for the complaint number they never gave the complaint number.

I followed up for alomost 5 to 6 times and never get a response from them.

I raised a complaint in this site on 30th Oct and after that I got a response from Priya on 1st Nov (Future group employee), asking for the details. I sent the details on Nov 3rd with all the scanned copy, but still not received any response.

I can see the similar trend again from Future Group. I think I was cheated by Future Group and they are selling extremely low quality products and false committment. Request your help on this.


Attaching the mail communication below with Priya (Future Group)
[protected][protected][protected][protected][protected]




Hi,

So far I have not heard anything from your side. Let me know on this issue.





Biraja






From: Biraja P <[protected]@yahoo.com>
To: "[protected]@futuregroup.in" <[protected]@futuregroup.in>
Sent: Thursday, November 3, 2011 1:32 PM
Subject: Consumer Complaint - Reference Id - 845




Priya,

As per the reference Id - 845 and your requests I am sending the details.

It is really unfortunate to receive the service I get from the store. I have visited them many times for this issue and they did not even bother to send anybody or even gave me the complaint number even if I asked them many times.



Receipt Number - [protected]

Store Details - eZone, Manisqare, Kolkata

Contact Details - [protected]

Reference Id - 845







Regards

Biraja

[protected][protected][protected][protected][protected][protected]-------

Response to your complaint










Future Group Care Nov 1, 2011
Dear customer,

Hi, I am Priya from Future Group and would like to apologize for the inconvenience caused to you. Request you to write to [protected]@futuregroup.in with the invoice number, store details, your contact details and reference id 845. Once I receive your mail we will look into this issue and get back to you with a way forward.

Regards,
Priya
Future Group Care

I purchased a sofa set and a dining table from eZone Mani Square.
When I purchased I was promised that eZone will give lifetime service for the products they sold.

With in the warrenty period the Sofa set started deforming and now it is in a deformed state. Similarly the glass dining table started rusting.

I called them few times and also personally visited the store to lodge a complaint. I always gets a false promise that somebody will come and fix it, but so far no body has even called me or visited. eZone has cheated me with false promise and providing low grade products.

Hi,

I had purchased a LG Microwave Oven [MODEL: LG MC 8040NSR] on 22 Oc 2011 from eZone showroom at Amanora Park Town, Hadapsar Kharadi Bypass Road, Pune. The advance reciept no / buyers order no:[protected].

The ezone retailer delivered [Tax Invoice No:[protected]] a used/unpacked piece on 25 Oct 2011.

After calling the showroom multiple times the people in charge promised to replace the piece but despite calls everyday, till today the retailer has not replaced the oven.

I have also lodged a complaint with the customer care unit of Pantaloon Retail [Reference No:] but there has been no action from them as well

I request your intervention in this regard to solve this issue for this wrong malpractice by the retailer. Please let me know any additional information i need to furnish regarding this purchase.

Regards
Saby D'Souza
email: [protected]@gmail.com
Cell: 91-[protected]
Tel:[protected]

I have been swiped Rs. 4500/- advanced from my credit card for the sony vaio laptop which I wanted to buy from Ezone, for this advance money they gave me the receipt of mobile phones not for the Laptop. And after 3-4 days they told me that the color (black) is not available in this laptop anywhere, (Wherin DCC, VIjay Sales and many laptop shops in chinchwad, I saw the laptop in black color available.) when I asked them to return my money that time they really talked with me very arrogently their behaviour that time was very rude they are not returning my money back.. Please suggest me what I can do to take a very serious action on them...

And also my suggestion to everyone is please dont purchase anything from Ezone chinchwad, Pune

Dear sir,
I have placed an order on dated 17.08.2011 for Acer e210 smartphone,also paid the amount vis cheque, they deposited my HDFC bank Cheque in their account. after 10 to 15 days my product is not delivered from thir end. so i tried to called to the mentioned customer care for knowing the status of the same, but the customer care executive misguiding me, and one of the person abused me on saturdey. i m very frusted by their behaviour, now i dont want products, i want my money back.
my Order No is [protected]
Order Dated 17.08.2011
Name : Nilesh Dhole
Product : Acer e 210 Smartphone Black
Amount Paid : 8750.00 (HDFC Bank Cheque)
pls kindly help me in getting my money back.

Regards
Nilesh Dhole
[protected]

Dear sir /madam
My name is Amit Kushwah.I brought a new blackberry moblie from Ezone 4/06/2011Model name Blackberry 8900. but suddenly i went service center blackberry for update my phone because my phone is not work properly and than when I was show the mobile phone EMI Number he said me your phone already register in other name this EMI number last years 2010. So that blackberry is not able to provide the service of the phone. He said me you just contact where you brought a mobile.But I just call the manger for resolve this problem He said my our all EZone store all closed .
My contact Number[protected]
Email Id [protected]@yahoo.co.in

I would request necessary action on my below given complaint so that all consumers are aware that the Cheating & Fraud can take place also in big stores like EZONE
& that they should check the MRP before getting attracted to the heavy discounts offered on inflated MRP

Hope this will be taken care of
Please do not hesitate to contact me for any further details

B.Regards,
RAJESH JAIN
[protected]

-------- Original Message --------
Subject: Re: ** Urgent & Imp * Complaint about Ezone Fraud
Date: Sun, 21 Aug 2011 18:29:00 +0530
From: Vishal Kale <vishal.[protected]@futuregroup.in>
Reply-To: Vishal Kale <vishal.[protected]@futuregroup.in>
To: BSA <[protected]@mtnl.net.in>
CC: Padmakumar Kutty <Padmakumar.[protected]@futuregroup.in>, [protected]@futuregroup.in, Share With Us <[protected]@futuregroup.in>

Dear Sir,

I was getting in touch with Ezone management and trying to put through your point.They will get back to you by tomorrow morning,positively.
Sorry for the delay in reply.

Regards,
Vishal

----- Original Message -----
From: BSA
To: Vishal Kale
Cc: Padmakumar Kutty ; [protected]@futuregroup.in ; Share With Us ; Share With Us
Sent: Sunday, August 21, 2011 3:48 PM
Subject: Re: ** Urgent & Imp * Complaint about Ezone Fraud


Dear Mr.Kale

Following our telephone talk regret I didn't receive a call back from you as promised
Instead again I received a call from the Salesman ( which is now recorded ) again apologizing for the mistake and negotiating with respect to the discount

According to him the sales team including the store manager Mr.Mane has pooled together Rs.2000 which they can offer me as discount for this product

I think now this not only sounds very cheap but also very surprising from a reputed store like Ezone
As discussed with you & as informed to the Salesman I look forward to the discount as discussed to enable close this issue
I look forward to your confirmation by return because I need the product latest by tomorrow otherwise I will have to buy the same from somewhere else

Looking forward to your kind understanding

B.Regards,
RAJESH JAIN

On 18-Aug-11 8:01 PM, BSA wrote:
> Dear Mr.Padmakumar Kutty & the Store Manager
>
> I am one of the regular customer in Sobo Central not only because it is close to my house but also because it has been always a destination of value of money with excellent service from your Sales team as well as from your Customer Service
>
> Please note the details as below
>
> 1. I visited ezone looking for a nice tablet but upon the salesman's explanation I prefered to purchase a netbook
>
> 2. I had almost decided to purchase the HP netbook but the Salesman insisted to go for the Sony Vaio since it was available at special 36% discount
> He showed me the tag (attached herewith) displaying the MRP of Rs.37998 & now available for Rs.24990
> He also agreed to give me complimentary Bag for this Netbook alongwith a pack of various computer accessories including a mouse & various cables etc
>
> 3. Trusting this was fantastice deal I made the payment of Rs.25000 for this complete package which was charged to my credit card
>
> 4. But while making necessary setting in the netbook I came across the box of this netbook displaying MRP only of Rs.24990.
> Attached you will find the copy of Warranty Card yet with me.
> This means the product was sold to me saying the wrong MRP & then selling at 36% discount at the actual MRP which is a clear case of Cheating & Fraud
>
> 5. Upon my strong objection the salesman as well as the Store Manager apologised & agreed to compensate for their mistake. I gave them 2 options either sell the product to me @ the 36% discount on the actual MRP or refund me the payment so that I can proceed with necessary complaints.
>
> 6. The store manager agreed for the 36% discount but said he will have to take a special approval for this & I will have to wait for 2 days since 15th August was a holiday
> I agreed for the same to avoid any unpleasant situations at both end
>
> 7. Surprisingly after 2 days I received a call from the same salesman offering Rs.2000 discount on the same product + some gifts since it was not possible to offer 36% discount
> This was now a clear case of bribing me to settle the matter. I refused for this kind of bribe & was firm on my condition
>
> Attached parking slip, price tag , warranty card as well as the charge slip of my credit card is enough for me to prove everything mentioned above
>
> I request concerned persons to look into this issue & do the needful because if this information is made public with press or facebook or twitter no consumer will ever trust your MRP which could be very harmful for you
>
> Please do not hesitate to contact me for any further details
>
> Looking forward to hear from you at the earliest
>
> B.Regards,
> RAJESH JAIN
> [protected]
>
>
>


Disclaimer: This message may contain privileged and confidential information and is solely for the use of intended recipient. The views expressed in this email are those of the sender and not Future Group's. The recipient should check this email and attachments for the presence of viruses. Future Group accepts no liability for any damage caused by any virus transmitted by this email. Future Group may monitor and record all emails.

“Register on www.futurebazaar.com /[protected] and experience the attractive New Deals or miss out and regret later!”

I have purchase Nokia mobile handset Nokia 5233 from Ezone , Shipra mall, Indirapuram,Ghaziabad on 19 Oct 2010. On cash bill they quote Item Code instead of IMEI no of mobile. The box of the mobile phone Item Code and mobile IMEI No is same. Now I went to Nokia Care centre for repair of my mobile they said that warranty of the mobile expired. I am not aware of that how they said me that warranty of mobile expired on 02 Aug 2011. Job sheet (nokia care) and cash bill of e-zone is attached of the above mentioned mobile as supporting documents. As per cash memo warranty of above mentioned mobile will be expiring on 18 Oct 2011. When I went to the same E-zone outlet in Indirapuram I found it closed. When I contact to ezone customer care there is no response from the other side. Therefore, you are requested to take strict action against e-zone and do needful in favour of our product. It is requested that reply may please be mailed on my e-mail ID i.e. [protected]@gmail.com. Thanking you in anticipation.