Dear Sir/Madam,
I wanted to highlight one of the biggest scam done by Future group (ezone.futurebazaar.com) in India.
They had cheated the Indian civilian on the name of eZone anniversary.
They had sold thousand of expensive products online on 2 days anniversary sale (12 & 13th June). I had also purchased the following products (which includes refrigerator, vacuum cleaner, electric shavers,steam iron, mobile phone etc.). The order number of those products are mentioned bellow.
[protected] --> Electric shaver
[protected] --> Electric Shaver
[protected] --> Steam Iron
[protected] --> Vacuum cleaner
[protected] --> Mobile
Phone
[protected] --> Refrigerator
I had spend total of Rs. 20,000/- on these items. I had purchased these items on first day of the sale. But then they had extended this sale for another week. These items were remain listed during entire sale period. These items are listed even after the sale i.e. these are even listed till now.
But when I see no update on the order, I started calling Future bazaar customer care. Please note that, I made several STD calls from Bangalore as their customer care number is of Mumbai. That is also a chargeable number.
I had spend thousand of rupees on STD calls & my valuable time. Their customer care put everyone on long waiting after connecting. Sometimes the wait goes beyond 30-40 minutes in a single call. I had already spent thousand of rupees on these calls & that too just to know that, these products are not in stock.
What a cheating, I had purchased these products on first day (in fact midnight when they started sale). That means I am among those very few customers, who purchased the products earlier than any other. Then how come these products are out of stock for me, even if these are still listed on their website? And also, as I had purchased much early, these should be out of stock for others who purchased later than me.
But these are still listed, that means, Future Group is trying to get as much money as they can & then fly away.
DO we have any rights/law in India to protect online customers from such a big level fraud?
I think, Indian government support these businessmen & not the customers.
By the way, by mistake they delivered mobile phone, but that is a defective piece & nothing more than a junk. I suspect if I get a refund of that. That mobile is not working at all & just keeps on hanging whenever I try to make a call or receive a call. This is a crap of worth rupees 2200/-. I has already sent many mails to them on this. But no reply. Customer Care as usual don't respond to the calls & just put on hold.
I want my products ASAP, or the 200% money back as the torture penalty. Also the time & money I spent on the calls/emails on their customer support.
Please highlight this scam to each & every civilian in India & expose Future Group.
Please read this link to know, how future bazaar is harassing the Indian customers.
http://www.mouthshut.com/product-reviews/Futurebazaar.com[protected].html
Future Group Address:
[protected]--
Future Group Customer Care (Online Retail)
Knowledge House, 2nd Floor,
Shyam Nagar,
Off Jogeshwari Vikhroli Link Road,
Jogeshwari - East,
Mumbai - 400060.
[protected]@futurebazaar.com
Thanks & Regards,
Ashwani
Aug 13, 2020
Complaint marked as Resolved 
Future bazaar Ezone — Damaged Product and Poor Customer Service
Last month we purchased a number of Electronics from Ezone a part of Future Bazaar Group of CompaniesWe purchased a 40" Samsung LCD, A 1.5 Ton Samsung AC, and some more electronics from them. We were quite happy with the offers and discounts that Ezone offered us.
However after making the purchase and giving full payment for the above mentioned goods, we were highly disappointed with the products and services that Ezone has delivered.
The 40" Samsung LCD which was delivered and installed turned out to be defective with a scratch on the screen. We immediately informed the concerned people at the store about the defective piece. They were apologetic and assured us on phone that the LCD wold be replaced withing 2-3 days. The same was followed up with an email confirming that they would replace the LCD as soon as fresh stock arrives.
After a week of waiting when we contacted the Ezone store again and they said they would be sending the new LCD in 4 days. We did not hear anything from the store on the said date and so we called once more. Upon calling we were told that even though the store had received fresh stock, our new LCD had still not arrived and that he will let us know when they can deliver.
Not only was there a problem with the LCD, even when we received the Samsung AC, we found that the indoor unit was simply bubble wrapped and not box packed and the outdoor unit which apparently was box packed was missing the AC Remote and the Installation Kit comprising of the coil. This suggested that even the outdoor unit was a tampered piece and not a fresh company sent box packed piece. Because of these missing things, the installation of the AC took 7 hours.
In these 7 hours we were completely harassed in try to call the store to ask why are these pieces missing and in trying to hold back the Samsung company AC installation people. Only after creating a scene, Ezone sent across the missing parts.
Our experience with Ezone is absolutely disgusting and we would definitely not want to deal with them again. We are only waiting for them to replace the Samsung LCD soon so that we can end this chapter once and for all. I think every should be made aware of this problem that onc could face with Ezone.