EzoneOnline.in Complaints & Reviews

I have purchased a TV from E-Zone store on 15th June 2014 during zero margin sale from ICICI Bank credit card but still i didn't received cashback
Ezone: Metro Junction Mall, Kalyan
Address: G-31, Metro Junction Mall, Netivalli Village, Near Sheel Phata, Kalyan (E), Thane
|Pincode: 421301
State: Maharashtra
Name: Himanshu Mishra
Pnohe: [protected], [protected]

To whom it may concern that,
I have purchased a laptop (Lenovo g507, costs 35799/-) from ezone kankurgachi, orchid point on 06th july, 2014 with icici bank debit card.
Receipt no. 0274998
St: 6586
Ch:267262
Tr:40389
Time: 12:45 p, m
Txn id: 91838774
The employees of the respected zone informed me thhat i will get 5% cash back that is rs.1790/- within 7 days..But stiill now i have not gottten that.
Unfortuantely, when i complained about my problem, they refused to help me..
Kindly look into this as soon as possible.
Thanking you,
Dibyendu ghosh.
[protected]
[protected]@gmail.Com

I have purchased a Sony Bravia 22 inches TV from Ezone Marathahalli Branch on 6th July'2014. The product got delivered on 7th July'2014 and a technician has come on the same day and installed the TV. The price told for the TV in the branch was around Rs. 13500/- with free home delivery and the billing person asked us to pay Rs.13220/- at the time of billing and remaining Rs. 300/- he has asked me to pay on product delivery. But when the product was delivered, the bill amount was only Rs. 13, 220/- and when enquired he told that Rs.300/- was delivery charges. I wondered why your providers has promised for FREE HOME DELIVERY at the time of purchase. Later on the same day it was observed that when I turned ON the TV, there was a small green dot at the center on the display screen. As it was late, immediately on the next day i.e. 8th of July I have called up the sales person(who has done the billing on 6th July) and reported about the issue. The sales person sounded very irresponsible and told that it needs to be checked from some Sony Technician and no action can be taken right now and asked to wait for some technician to reach at my place. After waiting for long, there was no communication on this and I called up to the showroom (landline no.[protected] and to my surprise the sales person has not reported anything about my complaint in the office. The showroom person has logged my complaint then and informed me that the Sony technician would be visiting my place on 9Th July by evening to confirm the defect for further action. He has told me that the product defect would be rectified soon which I did not want because I want my product to be replaced with a new one as it is unused. I do not wish to take a product which has been repaired within 1 day of purchase and I believe no one else would accept that. As the communication made was not satisfying, I reached your Marathahalli branch to know more about the same. The person sitting at the Customer service desk was iterating that the product could not be replaced as it now comes under the responsibility of Sony and not EZONE. He has asked me to log this issue with Sony when the technician would be visiting my place & I need to request Sony to provide me with a new piece which then Sony would decide & it will take 7 days from the date of decision to get a replaced TV. My question is Why am I suppose to do all this?? Did I make any deal with Sony here?? I have not paid a single penny to Sony, then why would I expect them to resolve my issue?? The story doesn't ends here..The Sony technician whom your Branch person has called up did not visit my place on 9th as promised due to heavy rain - excuse provided by your person (I would suggest you provide some necessary aid such as rain coat to your technicians so that they can visit the issue place as promised on time). I was not informed about this and I was still waiting for him. After I lost my patience, I called up to your branch and as expected he was not aware that the technician has not reached yet!! Later he called me and after giving excuse of heavy rain, he told that the technician will attend my product today(i.e. 10th July) morning before 11 am. I did not get any call till 11 am and by late 11:30 am the technician had called up which I missed first and then immediately within 10 mins I called him back & provided my address and he told he will be coming in 5 mins. After 10 mins, I gave up a call again & he said he is not coming now as he is busy with some other issue and will be coming in the evening before 5 pm. I would like to know as a supplier if you could not take up the responsibility of a product which you had sold just 1 day prior then how can I expect a good service from you during later time or anytime further in future?? If this is the kind of service EZONE provides to all customers then I am highly regretting why I took a product from you rather than buying it from some other trust worthy supplier!! I believe it is your responsibility to address Customer concerns and take proper action which ever appropriate rather than wasting Customer's time!! This kind of service is highly disappointing & irritating to the customer. Now I want my product to be replaced at the earliest and if this is not possible then let me know, I will get the product at your branch investing my money and time and I would like you to repay me the amount I paid you including the home delivery charges i.e. Rs. 13220/- + Rs. 300/-.

Hi,

This is saumitra kumar mishra, Have purchased refrigerator Model NO ([protected] WHPL230 icemagic roy wine extc 215 L) from E ZONE AMANORA PARK TOWN CENTER HADAPSAR PUNE.
At that retailer said that you will get 5%cash back on your actual amount and it will come in your icici bank acount.
but i didn't get cash back money yet.
nobody is responding on this.please take action against him.

my bill detail;-

invoice number 90660991

Thanks
saumitra
[protected]

Hi

I am ASHISH JAIN. I have purchased Samsung Grand 2 from EZONE Old madras road bangalore. According to the offer i was supposed to get the 10% cash back on Axis bank debit card. But axis bank is not giving saying that debit card number is not provided in ezone CASH BANK BENEFICIARY LIST.Now they are troubling alot. My bill date is- 23 mar 2014
Receipt no. is 0000034
Employee no. is 23002
TID[protected]

EZONEPHARMA IS THE SAME CHEATER GROUP INDBIOSYS AND HANDBIOZYS, CHECK THEIR ADDRESS AND EVERYTHING IS CLEAR, I LOST MY 10000 RS BECAUSE OF THAT RASCAL , , THEY KNOW SOME BLATTER ENGLISH AND CHEATING EVERYONE.PS DONT BELIEVE THEM, IF YOU RECEIVE CALL FROM THEM IMMEDIATELY CALL TO THORAPAKKAM -CHENNAI POLICE STATION, THEY HELP YOU
CHEATERS, RASCALS, [censored]ERS, , THEY ONLY CHEAT EDUCATED PEOPLE?10 YEAR OLD BOYS, MAFIA DONS, THEY ARE EVEN INDULEGD IN VERY BAD ILLEGAL AND UNDERWORLD WORKS
DONT ANYONE GET CHEATED
INDBIOSYS, HANDBIOZYS-EZONE PHARMA CLOSE DOWN, SO PLEASE MAKE SURE THAT THESE RASCALS DONT OPEN ONE MORE FRAUD WEBSITE.
first check all the complaints in the above given 2 names, everything will be clear, i got all information from police only

I bought a 1.5ton Hitachi 5star split AC, model no.- RAS518EUDA on 02.05.2014 from EZONE NOIDA (The Great India Place Mall, opposite Atta Market A2 lower ground floor, sector-38A, NOIDA-201301, UP) and when the installation happened on 7th May, i came to know that the indoor unit is damaged one(gas leakage) immediately I complained on EZONE Customer Care number [protected] to replace the damaged indoor unit of split AC, my complain no. is 5052235.I telephoned several times to replace the damage one but no replacement has been done yet Every time they ask me to wait and they would get back to me. But the replacement did not happen yet.My SO no. is [protected], customer ID: [protected].

'm a regular customer of Ezone. Even though there are so many Electronic shops like Reliance, croma, jumbo etc. I used to buy from Ezone only. My trust is gone on 10th April, 2014 when I bough a sony earphone. The cashier was supposed to give me Rs 205 change back and he don't have change. He went to get the change somewhere. After waiting for 15 minutes, he came back with Rs 5 and gave me. I asked him that how about Rs 200 and he said that he has given already which he didn't give at all. I was shocked with this kind of cheating and behaviour of the cashier and was speaking to me rudely and he dont want to admit at all. Such a careless and attitude Employee which I never expected with the Brand I trust. I bough most of my electronic items like DSLR Camera, Smart phone, Router etc.etc...PATHETIC EXPERIENCE! Don't ever go to Ezone..They will Cheat you!


Daniel

Dear Sir, This is in reference to the Whirphool Professional Sport washing machine that i had purchased from Ezone Alwarpet, dated 02.11.2012, invoice no[protected] Since the time of purchase this machine has been consistently giving problems and i have raised complaints with Whirlphool for the same on numerous issues . My final complaint number is 20648 ( SR number : CN [protected] )registered on 15th October 2013 . The company said the machine has to be replaced because main board is damaged and they could not source the board as the machine and model had become obsolete . Today we are on 24th of Feb 2014, it is more than 4 months since the date of complaint registered and my machine is not replaced . Whirlphool has come up with a reason stating that Ezone has given me a discount that is not acceptable by them for replacement. They are now asking me to play Rs.17, 000 to replace the machine to a equivalent model as the bought model is outdated and not manufactured anymore . As a customer i have bought the machine with a warranty of 2 years and i was not told during the purchase that the discount will have any impact on warranty . I am due for a new machine in all rights . I have been very patiently running between Ezone and Whirlpool trying to sort out the issue which is actually not my problem at all . Now my patience has totally run out and if this issue is not sorted out between Whirlphool and Ezone within a week, i will be forced to take this issue to the Consumer Court because I'm being penalized as a customer for no fault of mine . These 4 months i have had enough trouble at home without a washing machine and i am not willing to wait any further . I would further like to mention that i will not accept replacement of the board or the machine of the same model as Whirlphool has clearly stated in their conversations to me that this model was a failure and was not advised to be sold .They are questioning me why Ezone had sold the product that Whirphool had called back from dealers to me . This is clearly an issue between Whirlphool and their dealer Ezone. Please consider this my last effort to be nice either to Whirphool or to Ezone . I have attached a copy of the invoice which i have already submitted in person to Mr.Elyas of Ezone and Mr.Siva of Whirlphool . Please do the needful ASAP. Regards Anita [protected]

Hello, The issue hasnt been resolved yet. After speaking with your representative over phone last week, I was told to submit pics of the damage. I did it. I was first told that the pics arent good enough and you would send someone in to check. Then I got a call yesterday that your customer care representative that he will be here today as agreed at 10:00 - 11:00am and replace the refrigerator and that he would call before coming. Its 12pm and I have not received any call nor has your representative visited me. This is totally unacceptable, you expect me to be available on a weekend based on whims and fancies of your firm. Its unbelieveable that first you deliver the product late, then when you deliver a faulty product, you then dont replace it for over 1 week, and now your person doesnt come on time to deliver the new product. Meanwhile, I have suffered a loss of over Rs. 5000 on food products gone bad, I have been made to eat out everyday for last 10 days (you told me not to use the refrigerator if I want it replaced), and spent huge number of hours calling and chasing your customer care executives on your helpline numbers and over emails. Who is going to compensate for all this?? You guys have no credibility in the market and I would urge users not to buy anything from ezone or else be ready to pay for damaged products and an amazingly pathetic service.

I had purchased from ezoneonline website on 3rd Feb. Whirlpool Neo 425 Club 410L Refrigerator - Real Steel. I was given order no. 1701735. Before purchasing the connection, I was informed twice by your representative over phone that the refrigerator would be delivered within the next 1 day. After making the online payment I didn’t get the refrigerator installed for the next 4 days. I emailed you several times but didn’t get a response. I also called up your helpdesk number on 6th Feb and was told that the product is yet to be shipped and I would be informed about it later. I was then told that the product would be delivered on 7th Feb. You said that the product would be delivered at 4pm on 7th Feb. As I am working, I came back from office and waited for your staff to come. However, they only came at 5:30pm. This delay caused me great problems in office. To my great surprise I found that the piece you gave me is damaged and we aren’t able to use it. I emailed you on 8th Feb and didn’t get a response. I then called you on 10th Feb morning. I was told by your representative that she will escalate the matter to the highest priority and I will get an email response on details of resolving the query by today. However, I haven’t got any response. Because of the delay from your end, we are not able to use the refrigerator and cook at home. First you delayed the delivery. After my repeated attempts, you got it delivered. Then you delivered the product at a time which wasn’t agreed upon, making me miss office. After this you delivered a damaged product which you aren’t replacing despite me emailing you and calling you. I would urge anyone to consider twice before buying anything from ezone.

This has with reference to original EZONEONLINE order no. 1610673 for prestige kitchen in a box product where they delivered product after 1 month badly damaged in shape. After a hardship daily by calling and mailing ezonline they replaced the product which was again a damaged product. THEIR CUSTMER CARE IS TOO LIAR. They don’t respond the emails and I have no options left except with writing review to make aware others not to become fool by shopping on ezoneonline. NEVER NEVER BUY ANYTHING FROM EZONEONLINE. THEY ARE FULL FRAUD.

On 09/11/2013 I purchased one Apple Iphone 4 from Bhawanipore Store(Ezone: Merlin Homeland Mall at Homeland, 18B Ashutosh Mukherjee Road, 2nd Floor, Bhawanipore, Kolkata); vide Receipt No. 0292183 of 09/11/2013. The packing of the product looked shabby and when inquired, it was explained that the packing is original packing by Apple, and it was looking shabby due to lot of handling. The sealing of the packing by mere couple of pieces of cello tapes looked inappropriate for Apple. However, I did not pay much attention since I was buying from an established chain of E ZONE. But, to my surprise, I observed few serious discrepancies on handling the set after reaching home. The serial number printed on the manufacturer’s paste on label on the packing is not matching with the serial number of the set. Secondly, the IMEI number of the set mentioned on the Receipt No. 0292183 of E ZONE, Bhawanipore is not matching with the IMEI number of the set. The details are as below. 1. AS PER PASTE ON LABEL OF THE PACKAGE, SERIAL NO OF THE SET IS DX3JWBAHDP0N, WHEREAS SERIAL NO AS PER DETAILS UNDER SETTINGS OF THE SET IS DQJKC37TDP0N. 2. AS PER Receipt No. 0292183 OF EZONE IMEI NO OF THE SET IS [protected], WHEREAS IMEI NO AS PER DETAILS UNDER SETTINGS OF THE SET IS [protected]. There might be other mismatches also, which I am not aware of. The above indicates that the set and the package were for two different sets, and I WAS NOT GIVEN A SEALED PACKAGE, INSTEAD, AN UNAUTHENTIC SET HAS BEEN HANDED OVER TO ME. Further, there are serious consequences. The set with the IMEI number mentioned in my bill no 0292183 is with some unknown person as well as the set I was handed over might have already been used by some unknown person. In both the situations, in the event of the earlier as well as future use of either of the sets is related to any anti social activities, I shall be dragged into it for no fault on my part. I cannot resist a feeling of having been cheated. The so called customer care of EZONE is also of no use. The mails addressed to [protected]@ezoneonline.in and [protected]@futuregroup.in on 10/11/2013 and 12/11/2013 remained UN-acknowledged and UN-replied. It appears that there is no governance in the organisation. On taking up the matter with their customer care no [protected] on 12/11/2013, and 14/11/2013, I had extreme difficulty in explaining the issue. IYours faithfully, Amitava Bhattacharya

This is with reference to my recent experience with Ezone store at Pantaloons in Senapati Bapat Road, Pune, I would like to bring to your kind notice that I have booked a Sony Vaio laptop (Model No SVF 153184) ref order no [protected] on 29 October 2013 as I was told that the model is currently unavailable at the store and would reach me within 2 days of purchase i.e. 31 Oct 2013. I would also like to inform you that I had received an automated message from the customer support team on 30 Oct 2013 stating my laptop will be delivered to me by EOD on 31 Oct 2013. However now I am being told by the store executive that the laptop will be handed over to me on 10 Nov 2013 tentatively and incase I cancel the booking the amount shall be refunded in 45 days. Hence I am writing to request you to intervene and sort the issue at the earliest. Look forward to hearing from you. Regards Animesh Mohapatra [protected]

Hi,
I am Arun Kumar i have purchased samsung moblie(GT-S7562)(EMEI # 354905/05/470740/3) from koramangala ezone store on[protected]:10pm in the credit card([protected]).
since my mobile mother board has damage so i am not able to get service under warrenty.

so kindly do the needful. If you could give me reprint of the bill it will be great to me.


Thamks and regards

Arun kumar
[protected]

I HAVE BOUGHT A 42 INCH LG LED TV (MODEL NO.- 42 LA 6910) FROM EZONE, HOMETOWN, KOLKATA ON DTD.[protected]. BEFORE BUYING I HAVE SEARCH INTERNET FOR THE PRICE AND FOUND 78K IN INFIBEAM.COM. BUT I HAVE SEEN THAT IN THE STORE THE PRICE IS QUITE HIGH ( RS.83690 AFTER DISCOUNT). SO I ASKED THE SALES PERSON AND HE AGREED TO PROVIDE ME A GIFT ITEM FROM THEIR STORE. I MADE A CHOICE OF A SANDWICH MAKER OF BAJAJ MAKE (MODEL NO. -BAJAJ PLATINI PX 41 T SANDWICH TOASTER). BUT WHEN I RECEIVED THE BILL THE SAME HAS BEEN CHANGED TO PHILIPS TOASTER HD 4168 AND THEY TOLD ME BOTH ITEMS(TV AND THE TOASTER) WILL SEND TO MY HOME WITHIN TWO DAYS. I HAVE RECEIVED THE TV ON DTD.[protected] BUT THE TOASTER WAS NOT IN THAT DELIVERY. SO I CALLED THE SALES PERSON AGAIN AND HE TOLD ME TO GO THEIR SHOP AND COLLECT THE ITEM. SO TODAY I HAVE VISITED THEIR SHOP AND NOW THEY ARE TELLING ME THAT THE ITEM HAS BEEN GIVEN TO OTHER PERSON AND I WILL RECEIVED THE ITEM WITHIN ANOTHER 4 OR 5 DAYS. SO I ASKED THEM TO CHANGE THE ITEM AS I HAVE SELECTED THE SANDWICH MAKER NOT THE TOASTER. THEY DENIED AND NOT READY TO PROVIDE ME THE ITEM. NOW MY COMPLAIN IS, AS PER CONSUMER RIGHT ACT I HAVE THE RIGHT TO CHOOSE MY PRODUCT, SO HOW CAN THEY DENIED TO CHANGE THE SAME? ALSO HOW CAN THEY PASSED MY ITEM TO OTHER PEOPLE?

i bought a mobile from ezone S.B.ROAD, pune in June 2012. and i lost my original bill. and i requested to ezone to provide me duplicate bill of my mobile. i have a scan of my mobile bill but i can not read cause of misty. reason to ask for duplicate bill is- i had given my blackberry mobile to authorized service center for minor problem. on 21 march 2013. and they given me delivery on 1 june 2013. when i took my mobile from service center. and check my mobile, the mobile is showing different IMEI no. that is not my IMEI no. please help me to provide my duplicate bill so that i can claim for my original mobile to service center.

i am also sending you my mobile bill scan.

Thanks
arun tiwari
[protected]

Am an unfortunate customer who bought AC from your showroom located luz Church Road, Mylapore , chennai 600 004.

The model chosen was hitachi Kaze plus RA vide receipt number : 0000317 . SO no : [protected]. Date of purchase : 13 April 2013. It's 20 April today and still I haven't got my product delivered nor installed. It's a totally frustrating experience doing a transaction with you. Worse still, I have been promised delivery next week after repeated follow up this week by atleast 10 times. I have been told delivery will be by thursday, moved to friday , then to saturday and now to Monday.

As a reactionary measure, I am writing this in every online forum, quoting your shop, transaction details & this nasty experience so that people can be incepted with the thought of thinking twice before choosing e zone.

Contact person regarding AC - Bala . Mobile no[protected]. Its totally sickening experience - Selling a product which you dont have, then placing a order to buy it and then quoting delay in that order.

Kindly note that no customer is guinea pig to your bania business tactics. We pay money and expect product to be delivered at the earliest. thats it.

I had purchased a Bluedio Headphone from your Amanora Branch in Pune. They did a very shoddy job of evaluating the headphones for defects when handing the product over to me. When I reached home and used it for a few days. I realized that there was a hairline crack on the headset due to which it would not sit right on my head.
On contacting the personnel at your branch. They showed a complete lack of interesting in addressing the issue. They insisted that it was not their problem and directed me get in touch with Bluedio claiming that they had a toll free number.

I am seriously disappointed in the absolutely unprofessional way in which I was treated.

Needless to say I seriously considering NOT purchasing any other items from a company which suffers from a serious lack of empathy towards us the consumers.

Hello,

I had purchased a Samsung phone from ezone located at S.B Raod on 13th Aug 2012 costing 12099 with my HDFC Bank Credit Card.

I requested to avail the offer to convert this purchase into EMI without any processing fee (i.e. refundable processing fee for amount over 5000 ) and 0 % Interest.

But when your cashier at the cash counter swiped my card he mistakenly swiped it twice, 1st with amount of Rs. 120.99, and 2nd time 11978.01.

I was charged a processing for of 1000 Rs for each swipe i.e. Rs 2000 total, according to policy 1000 Rs was refunded in next bill. But due to the mistake that amount 120.99 which is less than 5000 was swiped I was have never refunded the other 1000 Rs.

I called up HDFC Bank Credit Card Department and they said it’s a mistake by ezone cashier so the ezone has to resolve this.

I have been chasing this issue since October now but I haven’t Got any Solution as of yet.

-Sachin