Fashion And You — Not refunding my money

Address:Pune, Maharashtra

I have ordered a barbecue from F&Y & this was the mistake i did (order no[protected] I got the product after 20-15 days That too in damaged condition I asked for refund about 1 mth ago & send all the details, In had made 15 calls to customer care & every time i get the same ans, "it will be done in 1 or 2 days". This company is such a fraud company, they are biggest frauds in online shopping,
+5 photos
Was this information helpful?
No (0)
Yes (0)
Fashion And You customer support has been notified about the posted complaint.
Complaint comments 

Comments

I wish there were negative starts too

Dear Customer,

Greetings from fashionandyou.com !

We apologize for the inconvenience caused to you regarding the delay in refund. We would like to inform you that the refund against the returned product has already been refunded in the form of store credits in your fashion and you account. However, we have escalated the issue with respective team to get the store credits revoked and process the refund in your provided bank details. We would request you to wait for 2-3 business days and the refund will be processed from our end and will be reflecting in your account.

We once again apologize for the inconvenience caused and we look forward to serve you better in future.

We appreciate your patience and understanding in this regard.

For any further assistance you can call us at +[protected]:00AM till Midnight or email us at [protected]@fashionandyou.com

Best Regards,
Hitesh Sethi
Customer support team
www.Fashionandyou.com
Mr.Hitesh Sethi, I was loving your website until this fraud happnd to me/ My 6k stuck with u.
1)I have cancelled the order number[protected], product code 1930120-Orange Kurta. Reason- poor customer service when I’m contacting u people for other products and query, I getting worst response. That’s why and quality also I don’t like, I seen it and ordered from another place.
2)I received the product code 1150983 of order number[protected] green anarkali suit. The cloth material is good, but the border looks very old and faded color, so want to return it. Already emailed so many times, no one replies. why your website doesn’t have options online to return like other shopping apps.
3)I received the product code 1687968 of order number[protected] Ethnic peach color dress. The dress looks very grand on website, but in real when i got, it looks faded and I not liking the material and color. Please take it back. I want to return it.
4)I received the product code 1705647 of order number[protected] Blue color dress. The dress looks very grand on website, but in real when i got, it looks good but the border material looks very bad unlike other F&U dresses and I not liking the border. Please take it back. I want to return it.
5)I emailed so many times, very poor response from one week. Called the number, its not working. Regarding order number 1705647. when I got response u ppl saying already shipped, what’s my fault, u ppl have poor cust srevc dept. earlier it was good, now very bad. Plz refund my money for this order. I haven’t got it neither want. So, cancel n take back n refund my money. From 2 months u ppl r saying will reply will reply technical issue etc.
whats the issue?? your cust servc worst and on top of that when I want to return according to your guidelines you ppl not cooperating.​
my registered email id is [protected]@gmail.com

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Fashion And You
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    37%
    Complaints
    582
    Pending
    0
    Resolved
    193
    Fashion And You Phone
    +91 124 412 5000
    +91 124 490 9400
    Fashion And You Address
    Smile Campus, Plot Number 241, Udyog Vihar Phase 1, Gurgaon, Haryana, India - 122016
    View all Fashion And You contact information