Fastrack Complaints & Reviews

Sir
I ve purchased fastrack watches at 2013.
Model no. 4052pm01.
But i am not getting the strap as spares
Reason.
The chain locating base black plastic area broken. Its second time. First time i ve got chain on first time after continuous follow up for 4months. Second time iam trying to buy chain since 2016 (1.5years over). But not got it.
Kindly help to send one chain with black base.

I bought this (Nd3072sm03) chronograph model in hosur. It worked very fine. I didn't get any problem up to 4 years. Now 2017, my watch cell was dead. I would like to change my watch cell. So, i goto titan showroom thallakulam madurai and asking for cell change for my fastrack watch. They simply said service charge is 250 and cell cost 60. Is this your best service? I just want to change the cell. I completely frustrating. Changing cell is not the service. Hope you understand.

Sir, i have purchased a fastrack watch on june 2017... The product is not at all good, im not satiesfied because i have gave that watch twice for service... After service it will work only for a month if it happens regular than how???... Today also i gave it for service... Fix the issue as soon as possible... Cost of your watches will be very high and it works very cheap...

I have bought brand new fastrack watch item no. Ng38021pp10cj on 2nd april 2017. After that it stops working within 1st month only i have repaired it in patia service center, bhubaneswar twice. I have asked for reciept they told me that was a minor defect no bill required. Then after the close of that service centre i have shown it in sahidnagar service centre and i have a bill of it. Again phone is lagging. So i have visited there they asked me to come after 15 days. So i need to exchange this watch as soon as possible within 4 months it is 4 times defected in the same case only. No service centre can fix the problem permanently. Please take action immediately.

Pick a deal — pick a deal service fake site and wrong product delivered


Vishal patel
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I have received fastrack watches from pick a deal site which is not matching with what i ordered and the site is fake, customer support is not available, order number ofpick a deal — pick a deal service fake site and wrong product delivered

Vishal patel
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I have received combo watches from pick a deal site which is not matching with what i ordered and the site is fake, customer support is not available, order number of pick a deal — pick a deal service fake site and wrong product delivered

8 reviews
An ankan2806 on aug 14, 2017
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I have received combo watches from pick a deal site which is not matching with what i ordered and the site is fake, customer support is not available, order number of [protected] has been updated in your courier service as received. Please kindly look into it and don't pay d amount of 950rs to them because it is fake so that i can get back my refund or else it will be tough for me to get a refund once you pay to them... I have contacted the local ecom courier who has delivered me and i have informed them too. So please kindly look into it.
Thank you. Has been updated in your courier service as received. Please kindly look into it and don't pay d amount of 950rs to them because it is fake so that i can get back my refund or else it will be tough for me to get a refund once you pay to them... I have contacted the local ecom courier who has delivered me and i have informed them too. So please kindly look into it.
Thank you. Has been updated in your courier service as received. Please kindly look into it and don't pay d amount of 950rs to them because it is fake so that i can get back my refund or else it will be tough for me to get a refund once you pay to them... I have contacted the local ecom courier who has delivered me and i have informed them too. So please kindly look into it.
Thank you.

I Neelima mishra purchased a watch of fast track model no NG6078SMO3 on dated 17 Sept 2016 from Titan model store nasik maharashtra.
The watch stopped working after 3 months of purchase. I am posted out of nasik at the moment and hence and I was unable to reach store immediately.
But I contacted them over phone n told about the problem .
In Feb when I went nasik I gave the watch to the store
They said it will take time to rectify the problem. I gave the watch to them n I got the watch back almost after 2 month.
Now again it stopped working in July n I am trying to contact the shop person but they are not responding me properly.
Now I am fed up of this. M feeling bad after purchasing this watch.
Now I want You to rectify the problem and give me a solution to it otherwise I will b forced to take a legal action against the compny

Fastrack watch not running properly, i have purchase fast track watch from thrissur and with in 2 months it is not working. So i showed the watch to the shopkeeper. He repaired and gave it back with in a week time.
After a month the same not working so i spoke to the store keeper he told me we have to sen the same to company.
New india time house collected the watch 21-08-17 till this date i have not received any updation even though i called nearly thrice. No call back or revert form the center.
I would request you to take necessary steps.
Enclosing slip for your reference.

Warm regards
Ramesh
[protected]

I purchased a fastrack watch on 6th october 2016. With in 2 months of purchase, the watch stopped. I went to the store and the mechanic has rectified it and gave it back. It worked for 15 days and again it stopped. I submitted it in the store again. They took it, let it with them and gave it to me back in 5 days. Then it worked for about 2 or 3 weeks. Again it stopped. I asked in the store what was the problem. It is not getting rectified. They took it. Said they will send to company and i waited for 2 months for the watch. They said u ll not get problem again. But the watch stopped again in a month. I got vexed up and went to the store. They took it, rectified it and gave me back in 3 days.
Again after a week, it stopped working.
Why is the watch bought by me not working properly? The same complaint is repeating. I had a positive opinion about fastrack. But with this, i see fastrack is cheating people with watches without quality.
How can i resolve my problem.
Because by october, 1 year will be completed and fastrack will say that warranty period is over.

Dear team,

I have purchase a wrist watch model no:- ng6111sl01c on 06.07.2017 however after 7 days o[censored]sages the time of the watch getting delayed for 5-6 hours. We have contacted with the outlet and they have taken the same for 24 hours. After 24 hours of investigation they told that there is no problem & returned the product to me. After 2-3 days we found the same issue and escalated to the store (Titan world) & they agreed there there is some issue with the product however they are only willing to repair the same instead of replacement. After buying a 2k products why should i go for repair where there is manufacturing defects found.
Please help to resolve the issue at earliest

I had complained regarding replacement of my watch on thursday 7/9/2017 not yet to get a call from there side, waited for 4 days no reply from their side very worst service. They had assured for a call from there service side regarding replacement of watch. Faced a lot problems in watch serviced for 4 to 5 times replaced total machine once but again same problem. Try to reply for this complaint no [protected]

I bought a fastrack watch (3099ssb) few months ago and in all these months this watch is continuously having some problem, some time it get stuck suddenly some times the water get inside it and the display gets foggy, now i got a new problem the second hand and the minute hand doesnt' working they get stopped.
No body wants to go service centre daily by leaving all works.
Soo either u fix my watch or replace it with the good one.

I bought fastrack watch (Model name 3006sm03) from krishnan nair watch house, kottayam, kerala 11 months ago. After a journey i saw that the black round piece on the top of watch got detached and fell away. I couldnt figure out where it fell. When i contacted the krishnan nair watch house, they just tried to sent me away without adressing my problem. Finally i had to make much noise before they asked to submit the watch and gurantee card. They finally said that they will sent the item to the fastrack service center. They also added that most probably the problem wont be resolved. The watch looks absoultely ugle without the ring. Hoping that my problem would be adressed.

I thought fast track is a good product and i preffered buying this watch dg680 i dont remember the exact model. I just purchased it yesterday not even 24 hrs in the watch, now the seconds hand gets struck after some time then i have to shake it insanely to make it run again. What the hell is wrong? I need an immedieate response. I dont know if this is the right place to write a complaint but i had to i am frustrated right now.

I have purchased fastrack watch product code ng3098sl02c this product bought on[protected] now this watch belt got damaged becoz its not genuine leather belt just you written on belt like genuine leather and small dial not working, you are producing fake watch and delivering. For this give solution otherwise i will take serious action against ur product i will submit to all media and news paper those are in india don't buy fastrack watch i will give add... Give me the solution for this

I bought a fast-rack chronograph watch model no.-nd3072sm02, 2 months before though it is water resistant, it got wet in the rain when i was returning to my home from my office. It has been 10 days but still moisture stays into it. I tried to make it dry many times but it could not, i kept that un-wristed for 4 days but i did not get normal as it used to be before.
What should i do now.

I have bought a watch in februay 2017 from fastrack store locted in infocity, gandhinagar, gujarat (Ground floor, shop no.26, super mall-ii, infocity rd, infocity, gandhinagar, gujarat 382006) and since then i visited the store five times for not working properly.
Last time when i visited the store on 28th aug'17, store employee said i can give you a replacement on 30th aug'17 for sure but do'nt tell/talk to compnay till this time (Two days).
So my first question is there any system in fastrack where store people can replcae item without informing to company?? I waited to check for this unethical practice.
Yesterday when i went to collect my replaced, he yelled at us said you have to give me time. It may take two months also. He also said go to company. They will not give you answer and will not replace your watch.
It's really heartbraking to hear such words. Is this a real image of fastrack where store people can tell customers that compnay will not give you a damn answer.

I have bought fastrack watch of cost 2990rs. I have given it for service 4 times. I have ever seen this worst experience in my life. I gonna advice my friends not to buy this worst product anymore.
I felt very very bad with fastrack service. From the heart, i would say please respect the customers and hear their words. Please don't hesitate to answer the customer.

I bought fastrack watch on 16august 2017 and i wore it on 18th of august for the first time and noticed that the colour was faded in just 2 days. That was surely a manufacturing defect. When i gave it to the store he said there is no warranty for the colour. It's been just two days i bought it. Then i forced him to send that watch to the service centre then he said it will take 40 days for the company to fully investigate then some decision will be taken. Please sir resolve this issue asap.

I have purchase watch on 11 june 2017 (Model : 3097sfa. But my crown is getting out of pin for 3 times in 3 months. I have purchased this from titan showroom, vasai (W). When i went in store they told me it's delicate we are not responsible for these. I have change crown from showroom for 3 times but i am not happy by service. I am fed up of this problem. I am hoping my problem will get solve or get replacement.

Sir. I purchased a sunglass from your orrisa bhuneswar store uni iii. Store state code is 21 with cost of rs 1345. Item code is p370br3f. Fastrack igear. Hsn code is 9004. On 15/08/2017.
Sorry to inform you that within a week ie. On 21st of august the frame of sunglass has broken. As i was on tour so not in position to go there again. When i contacted on mob. No the dealer of your co told that we are not liable. We can't help you.
As a good co. You must have a policy for replacement in this type of problem. I am not a child. I am a 58 year old person & know that how can handle the glasses. I always keeps sun glass in a box.
In these circumstances please arrange to provide the proper support, otherwise i think my money has gone in vain
Than i would never purchase any item of fastrack. I also advised to my friends. Nd use the so i am sites for awarding of other person.
D s tripathi
Mob no. [protected]
Eemial - ds. [protected]@sbi.co.in