Fastrack Complaints & Reviews

Thank you Sri Harish Gupta for your genuine complaint. I was just browsing the net to buy an Indian watch as a gift to a school boy in India. But now I will get a TIMEX here in U S, and tell him about your problem you had with the Titan company.. I will also watch this site periodically to see whether they have straightened out your complaint. Just wanted you to know I practiced Orthopedic surgery for forty years without any ads or commercials but only by 'word of mouth'.of my patients.

I feel that they should apologize for their erroneous behaviour and provide you with a new watch, I am grateful to you for bringing this up. I am saving this letter in my file for any future use if there are any. sincerely. Sitaram

Even i have faced the same problem as Harish. I ordered the strap in one of the showroom in guwahati but its being 6months and there is no response from titan. which is a very bad experience. Neelav Sarmah...its my lucky watch i need straps some way or the other...call me plzz someone [protected]

Hello,

I have visited all the Titan stores in Ahmedabad but would not able to find the strap for my watch : fastrack - 9203pp01.
If you can not provide the strap then what is the meaning to buy branded watch???

Hope you guys take it seriously and provide me the strap ASAP.

Thanks & Regards,
Parag Patel

Dear Parag Patel,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number and email id, so that our team can contact you.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,
Steve

Fastrack Watch Steel Rim

Please refer to my complaint dated 29-May-2016 regarding replacement of steel rim of dial of my fastrack watch purchsed 4 months back which is under warranty period. Kindly resolve my problem at the earliest.

Regards

ANIL KUMAR NAIR
C-436, PANCHVATI APARTMENTS,
VIKAS PURI, NEW DELHI-18.

email: [protected]@yahoo.co.in
mobile: [protected]

Dear Steve,

Hope all is well. No offense, but the person posted his query in 2008, and you are replying to him 5 years later, in 2013.

By the way, I came here to ask TITAN WORLD regarding the same problem. I have been looking for the strap for last 4 years. Titan Showroom's persons say I have to forget about this watch. FASTRACK 9648PFA. I have to give this watch (with broken strap ) back to Titan and have to deposit some money (like 75-80% of new watch's cost) and I would get a new watch in place of this watch. Well I would like to tell you here that I am not giving this watch back, its not our fault that this watch model has been discontinued by fastrack. this watch's strap is not available anywhere and now this watch is useless without its unique strap.

and also I have written to Titan Customer Care for many times but never got a single reply. so Disappointing. Thats why I have stopped purchasing Fastrack/Titan's watches and also stopped recommending to my friends.

Please contact me only if you have strap (Black/white/pink/any color) for Fastrack 9648PFA.


Regards,
Shiwani

Dear Shiwani Cutie,

Hope your complaint has been resolved; building raving fans and brand ambassadors out of all our customers is our mission.

Let us know if we can help you further, in case you wish to talk with our Care team, please call on[protected].

Thank you.

Sincerely,
Steve

Dear Steve,

My problem is not resolved till now. If the person is not replying, doesn't mean her problem is resolved. I could not reply as I was occupied with some work. I have contacted your customer care. They are saying they are not sure whether the problem would be solved or not as the model has been discontinued. Again, how it is my fault that watch model has been discontinued.
Please arrange for the strap, infact as the strap is prone to breakage with normal delicate use, please arrange for atleast 5 straps for me.

Dear Shiwani Cutie,

We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you.

If you require any assistance please call our Care team on[protected].

Sincerely,

Steve

Hi Steve,

Hope all is well. Please dont send same message again. Your customer care team has contacted me, a person from that team asked me when could I submit my watch (which is now, more of a dial only) to Titan's service centre and then after 7-10 working days, they will tell me what to do with the watch. I didnt understand why I had to submit the watch when you can't even assure that I would be getting strap for the watch or not?

Please be informed I didn't submit the watch earlier in 2012 when I requested for a new strap from Titan for this watch. So now too, I am not going to submit the watch.

I would like you to provide me answers to the following questions:

Please tell me whether I can get strap for the watch as it has unique strap which is not availble loose in market. its customised strap is prone to breakage, so I would like to get 5-7 straps for it, in case the straps would be made available by you.

In case of further clarification, please contact me (through a well informed executive) on following email address:

[protected]@gmail.com

Regards,
Shiwani

Dear Shiwani Cutie,

Could you please share your contact number or the complaint id which you have registered on helpline, so that our team can contact you.

If you require any assistance please call our Care team on[protected].

Sincerely,
Steve

Dear Shiwani Cutie,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for any difficulty you have faced.

As per our records, your complaint was already registered with our call center team on 29/03/2016 and the ticket number is as follows :1128912. Your ticket would be addressed & closed at the earliest.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,
Steve

I have purchased Fast track glasses of 1595 Rs.(M-024-br-08)from bombay for my wife and it is saperated from one of its joint within warranty period. I live at Bhavnagar Gujarat. so i have given glass at Tital/Fast track show room name B.G.electronics, Bhavnagar. After a month i was told to buy a new glasses and for which i will be given discount of rs.685.
Pl advice me what to do because i want to make it repaired or new glasses and i am given only 685 instead of 1595Rs. My customer service voucher no. is 564 dated 15-11-08 for your kind consideration.
please look into this matter and do the needful at earlist possibe.

Mehul Mehta

Helo

I like fasttrack

duplicate

I need to change the glasses of fasttack sunglasses..can I do that ..frame will be the same...

I have purchased fasttack sunglasses from Ahmedabad, CG Road Titan eye before 3 years. Now the glasses quality is detoriated...I need to changes the glasses only frame remain s the same...guys at the same shop have not much idea... Plz help

Model number:- M163BR3.
Date of purchase :- 11/02/2017
Dealer seal :- 1264732
I was purchased this fastrack goggle . Cheap quality product . What to do, i will not purchased any fastrack goggle, first experience is bad experience with fastrack, where to complained it

Fast Track — not picking up the phone

not picking up the phones on mob nos
[protected],
[protected].
My car is punctured, service is extermely poor. Membership no S010135.
My brother expired, repair of tyre is urgent in need.
reply on my mobile no.
[protected],
[protected].

Fastrack — Not picking up phones making fool

My name is Mohit Dua livng in Ashok Nagar. we attempt his contect no given 41657999, [protected], [protected] all are no are not rechable & not responce . i tired for make him contect from last 4 days (from[protected] to till date they have not even any responce.
They take money before hand and do not give service also.

I strongly feel this company should be shut down and I need to compensated agianst the distress that I have gonnne through.

Some action against company is need to be taken at the earliest.

I want to launch complinat against these fasttack car help line. if fast track helpine guys read this compleind plz make a call to Mohit Dua [protected], [protected]


Thanks