Fastrack Complaints & Reviews

On last Fri Feb.10th, 11 am we booked for a taxi. The driver wanted extra rs.50 and compelled us to contact the desk even before reaching our home. The fraudulent reason was about our location which amt. we have never paid before. The driver was very boorish and behaved rude as though he was a cop checking our luggage. That luggage contained 50 palm leaf hand fans for a function. He then started to talk to the Desk giving very false information and asked whether its allowed to carry!!! with one passenger !!! When we cancelled he used foul language and he and the desk person forced us to pay rs.80 for cancellation. It was really a bitter experience for a senior citizen like me.

Dear sir

we purchased fastrack watch from snap deal. The watch was not working properly so i took it to the service center "world of titan" in devaraja urs road mysore. they did not accept the watch for the service saying the watch does not have MOA number or assembly number on the dile inside the watch. we contacted the snapdeal but they refused to replace the watch & argued as it is a fastrack watch only, else to get a denying letter from fastrack service center, but when we went back to the fastrack service center asking for the denying letter they refused to give the letter or to give service snapdeal people says they will not take any action without getting any denying letter . I have attached the supporting document as well... please help us

Regards
manasa A

Hi Team,

Greeting for the day,

I have been using fastrack for last 6 years, and this particular model since last 3 years, and I am really satisfied with your product.

Since few days I m facing this issue that whenever this watch (Model : 2298SBA), is coming in contact of water its leaving a black color impression on the wrist.

Please let me know any resolution for this, or if I...

I bought a watch from Fastrack showroom, LULU Mall. Edapally, on 17/09/2016. model no:6091SL01. its color getting fade. im not using it regularly. Occasionally only I'm using it. still its color get fade. i wore it only for 5 to 6 times. i directly got to the fastrack showroom n shows my complaint to them. they telling they dont guarantee for the strap. but without strap how can i wore it on my wrist. and also i didnt used it in a rough manner or daily.

Purchased fastrack 3157KL01 watch in July'16 & till now I've visited twice to care office but today it's out of order 3rd time. Do I've only 1 work visiting home to care office & then to home, again the same.
It's 3100 rs watch, if I would have purchased a 100 rs watch, it has performed better than that. Now I want compensation or choice is yours.

I purchased a fastrack watch 8months back only
It will not work properly
I went four time titan showroom bennatghetta road every time they will check and they will tell its battery loose
Two times they told battery loose and again third time my watch is not working i went there they keep one week they told me mechine having problem they will change and give me after two weeks my watch is not working properly
I kept every reciept and biilll
Actually this watch i gifted my younger brother he will complaint me every week its not working

Hey,

This is to put in your notice that i am facing trouble with your service partner (The World Of Titan and 157, 1st floor, Amby Mall, Gurgaon) for my recently bought fast track watch.

I bought this watch 4 months ago and never expected such poor quality from a brand like fast track, the strap of my watch was denim blue at the time of purchase and in just two months it got faded away, now it looks like a cheap belt. I would like to inform you that the watch never got in contact with water so which means the used material was not up to mark. Even the color of case of watch has also faded away from few portions.

I took it to the partner service centre, where they informed me that strap is not in warranty. I can understand the fact but can you tell me is it my fault that i bought a fast track watch which i can't even use for few months. The strap and case have a manufacturing defect then it should be in warranty. To which they didn’t give me a proper solution and misbehaved, also said I can't do anything. I told him to take my watch and check with the company because it is a manufacturing defect, so he took it and never called me back for the status. Post 2 weeks i checked with him for the status, then he said that I already told you that nothing can be done for it and you have to pay to for that.
Being a consumer it's my right to get the service i want, so if you can help me on the matter than it is good otherwise i will file a case in consumer forum to get a quality check on the mentioned model. This is not to threaten you but this is my right to get value for the money i have spent, and i will reiterate that for me the fast track brand image has lost the faith and i have faced the worst customer experience in my life.

I will wait for revert, or let me know if you can't help me on this matter so that i will find a way around to get my money back.

Sincerely
Amit Nagpal

I bought the fasttrack watch six month before but the leather strap is broken now.. I wore the watch as usual and no heavy work or anything.
Its written on the leather strap that its pure leather but it doesnt look like that.
A poor leather strap doesnt break thisearly in any case. So frustated.

Fast track girls watch
Model No. 6114SL01 (Green Colour)

I had purchased a Fastrack watch on dt. 31 january 2016 model no. D316 . 3 months after the purchase it stopped working I took the watch to the store I.e at Metro watch company alibuag. they told me some carbon issue n told me it was repaired by company member who visits the shop every week, and have me the watch back in 15 days ... again in 1 month it stopped working again I took it to the store they sent the watch to the company and I got it in 1 month... again now it has stopped working.. in an year and within the warranty period it has showed problem for the 4 th time... I want a replacement against this watch...

Fraud Booking
Fast Track knows that they cannot compete with other players due to poor service and high cost hence many of the drivers left them and joined Ola and Uber.
To cheat customer and take undue advantage of customers emergency, even though they donot have the vehicle for future date they take the booking and tell you to that vehicle details will be shared before 30 min of schedule departure. They keep you waiting till last moment and because of big brand like fast Track we trust them and don't have a backup, they send some dummy vehicle details, which will be wrong number and you keeping calling the call centre they cancel your previous booking and rebook a new vehicle and tell that the booked vehicle is break down and provide you an alternate solution that take 2 vehicles and end up paying very high charge. Great Strategy with intention to do fraud.

This happened to with me on 14/01/2017. I booked tempo traveller on 11/01/17 for outstation tour for 2 days on 14th. They took the booking and Cancelled on 14th Morning and offered to take 2 vehicles indica and tavera.
Useless service. Useless brand
Never trust FAST TRACK CALL TAXI.

I have purchased a fast track watch on 02/04/1/2016 modal no: 6131WL01, now it stopped working after three month then i visited to the store nearby which i have purchased then they told me that the machine was not working properly and they do some work on it and watch started, watch stopped working again on 17/10/16 than it sent to fastrack service center for repair it retrained after 15 days and working till, On 15/01/17 again watch stopped.so in warranty time it got four time stopped working and i have facing problem many time.so i want to replace this watch with new one.

Hello.

I ordered a fastrack watch model number NG6024SM01 from the fastrack show room, as they were not having the stock they got it from Titan and saled to me for the price 2995. But in all titan show room this model price is 2595.

How come fastrack can sale to me for the extra price?
I am really unhappy with fastrack.

I bought it in RT nagar show room banglore... there the manager is not guiding properly .he says as there were no stocks from the fastrack he borrowed it from Titan and in titan this model price is 2595 but this fastrack manager sold it to me for 2995.

It is really disgusting.

I purchased a fastrack watch on 03.11.16 with model no: NG 3121500C from Amend Watch Co, Chowk Bazar, Surat.
It's not my first watch but ever since i have purchased this model its giving me nightmares. Sometimes it stops working for no good reasons and now a days some sort of moisture is getting deposited on its dial. I fail to understand that although i m not taking it near any water body than still how come some moisture get deposited on its dial.

Hello mr. Sharath,

This is not acceptable, when i have reached to the store, they have said that i need to contact customer care for this, now you’re saying ‘waiting for the response from the store’. It seems hide and seek game.

Last friday, in person i have met to the manager, velachery – fast track showroom. It’s been known that it’s manufacturing defect,
Also he has checked that, is there any misalignment the frame and he confirmed that, it is not misalignment. However the manager is not accept the manufacturing defect and unable to answer my questions & queries.

It is very horrible as the store manager is not ready to face or handle the customer queries. Just saying that, please contact customer care as he known this sentence very well.

Kindly clarify my doubts below:

1. As per warranty card, it is said that “the sunglasses will be repaired or replaced’. Now why the store manager is saying only 33% can claim???
2. And this 33% has been communicated earlier to the customer???
3. It is the problem with frame and not with lens, how the store manager is saying it’s handling issue and can claim 33%?
4. How the 33% has been derived and what kind of prospects that you followed the quote the %?
5. What is the sla for close the customer issues?

Replied by sharad - fast track customer care

Dear mr. Ananth,
Greetings!
Thank you for writing to us.
As per the status, we regret to inform you that we are waiting for the response from the store.
Once we receive the status we will update you.
Inconvenience regretted.
Please feel free to get in touch with us via phone or email for any further clarifications. We are available from 10 am to 7 pm, on all 7 days of the week.
Warm regards,
Sara
Titan eye+ team
Customer care no:[protected]
Email id: [email protected]
Website: www.titaneyeplus.com

I had a problem with my goggles which I had got in the month of October. I went to the A.S Tao Nagar outlet in Hyderabad. I went there first in the month of November. They were not ready to help me and said that it doesn't concern to them and wanted me to go to the Titan Eye plus store. They knew that the specific store was under renovation, but they were so unprofessional and didn't mention it on my visit.
Then I kept looking for another Titan Eye plus store. Finally, yesterday I found a store in Karkhana, there they asked me to goto the fast track store as the issue doesn't pertain to their store.
Then I went to the fast track store in Karkhana, the in that fast track store, they denied to take the ownership of the issue and wanted me to go back to the store from which I had purchased the defective product.
Upon going there, those people were again defiant. Later, when I told them the inconvenience caused to me because of their negligence in handling the situation, they started laughing. There were three fast track salesperson there.
When I got annoyed with their behaviour and asked the reason for their behaviour they exchanged looks and then said that their manager is not around so they cannot do anything about it.
They kept my goggles and said that they will call me in the evening. Nobody called me, and that is what I had expected from those people.
Now tell me what to do ?

I purchased watch in the month of march 2016, i have not any issue upto november, suddenly the watch is not working and i went to service centre fast track there service people saying that u purchased watch in online so u must get repair in online itself, actually it having 1 year guarntee .so now i want to get my watch repair.

oder no : OD[protected]
Registered mail. : tuppada.[protected]@gmail.com.

Dear Sir/Madam,

This is the feedback, grievance, complaint from a sincere customer of fastrack.

I am the customer of fastrack from a long time and on15/10/2016 I purchased Rs 4500/- plus costed items (Bag, sunglass and a purse) from fastrack outlet in Bangalore.

I did not have any chance to use the bag and the same was kept in the shelf till last week. When I opened the bag and closed it, zipper is broken into pieces !!! Not sure if that was broken and I did not notice when I purchased.

I hope anyone will have a least common sense to agree that zipper can't be broken into pieces in the 1st use if we close smoothly as I don't have any grudge on the bag !!!

I went to the shop and asked for repair/replacement and they DID NOT AGREE. Moreover, they did not even treat me as a valued customer.

I mentioned to him that we will complain to fastrack and they told us to get lost !!!

Why do you think we customer come to you eventhough paying 40-60% higher cost than the local merchant? It is for the quality, the way you value the customer, less headache when there are defects and replacements required !!! If you don't consider any of these things, why should we over pay for the items ? Our money is hard earned and we value it if you don't !!!

Till today I was purchasing and suggesting people to buy from fastrack and now on I really should think twice unless you don't value this complaint.

Respected Sir / Madam.

I hereby request to get the replacement of my gear which is faulty by the fastrack itself,
Purchased at shoppers Stop ltd, viviana mall, Thane west.21/4/2016, Mdl no.(p318bu1).
Regarding the gear I have complaint to the fastrack shop but no result still, it has been not used for a single day as on in the box it was in the same condition as u can see on the photo, I am been fooled by the shop they showed me a good one but while packing it may have been changed so i plzz request you to get me exchanged.

If an detail missing you can contact me on contact no.[protected], [protected]@gmail.com,

Waiting for your feedback.
KARAN V.SONI.

The product you sent me wrist wat/ VY92950 was defective and damaged. I feel cheated. Pls change it.
It was a gift for someone and now it's just worth throwing away. It has water inside. It doesn't work. The box in which it came was damaged. What were u thinking delivering such a poor quality product? Don't promise what u can't deliver. Really sad.

On 26th of november, i went "sathya times - thiruvanmiyur" chennai to replace 'crown' (Part of watch to adjust the time). After the replacement, when i see they used old 'crown'.

When i ask, they told all new parts of fastrack will looks like this. I'm not comfortable with is service. They charged me rs.250 for 2000 rupee watch and also they were not given any invoice for this replacement.

Service is poor and created bad view on fastrack product.