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Fastrack Complaints & Reviews

www.fastrack.in
1.3
Updated: May 15, 2025
Complaints 946
Resolved
248
Unresolved
698
So far, so good. Fastrack is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Fastrack will keep up the work and continue to help more customers with their concerns even better 🤝
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Fastrack

Fastrack reviews & complaints page 4

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D
[email protected]
Apr 11, 2023
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I have received an wrong product when I have returned the same product which I have received at that time your team claimed that I’ll receive full refund but today I got a call stating that you guys have packed the proper product which I’ve ordered and it’s been delivered to me which I haven’t received and denied for full refund now I lost my money to you guys you guys thug me! Please provide me my refund my Order Number:- FT[protected]
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    S
    Subhashree93
    from Hyderabad, Telangana
    Apr 4, 2023
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    Address: fastrack, HUDA Encclave, Hitech City , hyderabad -500081

    Hi,

    I want to return my fastrack reflex play + watch that I bought yesterday from store for my friend's birthday . But somehow she didn't like it.
    Now if I return, the store says no.
    It is unused and sealed and under warranty.

    I would like to return it.

    Could you please help me out.
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      S
      [email protected]
      Mar 30, 2023
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      Address: Makhdumpura phuhan

      Complaint on speaker
      +1 videos
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        S
        Sidbash
        from Vellore, Tamil Nadu
        Mar 30, 2023
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        Address: Fastrack online

        I got incorrect product from them ... Order id FT[protected].. raised return .. no proper response from the team . Had chat multiple time.. no solutions. Worst experience i had ever... Very worst to core
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          R
          Rajubhai13
          Mar 12, 2023
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          My fastrack reflex hello smart watch loud speaker not working
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            M
            mksamy2004
            from New Delhi, Delhi
            Mar 7, 2023
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            Address: Fast track call taxi, chennai

            Very worst. cutomer care representative tell one amont. but after trip always over charging message, this is happing for all trips. After trip, I have called customer care regarding this. they have just put the call on hold long time. I have fight with driver for over charging. but fast track representative does not care about by putting my call on hold
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              S
              Shout
              from New Delhi, Delhi
              Mar 1, 2023
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              Address: Ground Floor, Jyoti Cineplex, Zone 1, M P Nagar Bhopal

              I bought a fastrack watch on 28 Feburary 2023, from Titan store from our local market which my parents doesn't like.
              Now I want to return it and get my money refunded without buying something else because I don't want to. How can I get my money back? The watch is in exact same condition as bought not even a single time used.
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                L
                Latha subramani
                Feb 22, 2023
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                I have purchased a fastrack new reflex play by amazon.but watch is paired notification are not shown i dont know y.
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                  Y
                  yagnesh88
                  from Ahmedabad, Gujarat
                  Feb 21, 2023
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                  Address: K-501 akshay residency Nr IOCL road Chandkeda ahmedabad

                  Date of the invoice - 19/02/2023 at 9:15 pm
                  description- I had purchase fastrack reflex play watch form croma store, nr BRTS Zundal, chandkheda, Ahmedabad. at croma store while demo it was blinking Fastrack logo on and it was instructed that watch is working, after that is was instructed to charge this watch for and hour, then watch will start. after taking the watch I tried to charging the watch but it was not getting start.
                  i want to replace this product
                  +1 photos
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                    S
                    Sri2811
                    from Hosur, Tamil Nadu
                    Feb 16, 2023
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                    Address: Hosur

                    I purchased fast track smart watch 2months before pin which connects pannel is broken automatically while worned very wrost quality Nevev used before
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                      A
                      Ashuknight88
                      Feb 4, 2023
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                      Address: [email protected]

                      HI i stay in Cayman Islands and I bought fastack smart watch on my trip to India.I was not able to start it as I never received any otp because counyry code mentioned in the site is not correct. I boxed it back. I opened it today to charge it and found that it is not even charging now. The watch is still under warranty but as I stay outside the country I cannot even return it.
                      It just a month ago since I bought it and its such a disappointment. I am an ardent fan of titan products but seems the co has lost its credibity. I spent good 10k for such a bad product..
                      My mail id is [protected]@gma.com
                      Will appreciate any help.

                      Thanks
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                        Ashuknight88
                        Feb 4, 2023
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                        I stay in Cayman islands but this time on my visit to India I bought FasTrack smart watch. I was never able to set it up as country code in the FasTrack site is wrong so I never received any otp. I kept it inside for sometime and today thought of charging it but it is now not even charging. It's remained black even after 1 hr in the charging. Nothing happened. The watch is still under warranty but I can not change it nor return it as I m staying outside the country. I will appreciate if someone can help.
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                          R
                          Ramya_LV123
                          Jan 22, 2023
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                          I have booked a cab for short travel from West to East Tambaram for 5 people in fast track. At that time, they didn't say anything about 6 km travel. But soon driver called and asked all the details including fare which he is supposed to know and rudely said that he is cancelling the booking. Actually we were going for a timely event and was totally disturbed by the ridiculous and ill-mannered driver. Very very poor customer service by fast track. Don't ever go for this fast track call taxi.
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                            arunvkumar
                            Dec 27, 2022
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                            I am used fastrack watches several years ago.My watch strap was complained and i went to near my service showroom at Trivandrum M.G road and requested to replace of watch strap.Service men told me to now not available this strap.This strap now company was not manufacture and not any idea for this strap in this service availability in future. .Now i am checked internet new watch are available for same model.
                            I requested to you my watches strap replace early as possible ..My Mobile No.[protected]
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                              R
                              Rushtam Kumar
                              Dec 12, 2022
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                              Address: At-Gauttam chowk ,sonpur saran, At-Gauttam chowk ,Sonpur saran

                              Connectivity issue
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                                B
                                Buyer567766
                                Dec 11, 2022
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                                Fastrack reflex beat strap is broken

                                So I post the images
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                                  K
                                  Kulwinder Singh Karwal
                                  Nov 18, 2022
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                                  Address: Punjab 9876531444

                                  I bought fastrack watch model no G1474 in silver polish which is almost 2 years old. I bought this watch because of a good company. This watch was bought for Rs 3500 which was more than enough for me. In a short period of time, the silver color of the back part of the watch started to show the color of brass. Also the dailcase also started rubbing which is not right as such a big company. Because the company has made its dialcase entirely of brass instead of steel, due to which I feel very cheated.
                                  The company should make the product keeping in mind the own image so that the customer is not disturbed. Please change this watch of mine to a steel watch because I bought it thinking it was a steel watch. Made from stainless steel is also written on its backside.

                                  Kulwinder singh
                                  [protected]
                                  +4 photos
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                                    K
                                    Kulwinder Singh Karwal
                                    Nov 18, 2022
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                                    Address: Punjab

                                    I bought fastrack watch model no G1474 in silver polish which is almost 2 years old. I bought this watch because of a good company. This watch was bought for Rs 3500 which was more than enough for me. In a short period of time, the silver color of the back part of the watch started to show the color of brass. Also the dailcase also started rubbing which is not right as such a big company. Because the company has made its dialcase entirely of brass instead of steel, due to which I feel very cheated.
                                    The company should make the product keeping in mind the own image so that the customer is not disturbed. Please change this watch of mine to a steel watch because I bought it thinking it was a steel watch. Made from stainless steel is also written on its backside. Pics of watch also attached . kindly so need full as early as possible .
                                    +4 photos
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                                      T
                                      Thiyagarajan karvannan
                                      from Chennai, Tamil Nadu
                                      Nov 3, 2022
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                                      Address: Srinivsan Street, Ganamoorthi nagar, ambattur

                                      My self Thiyagarajan, located in Srinivasan stree, Ganamoorthi nager, ambattur, i called fastrack customer care at 10:42pm on 2nd Nov 2022( duration 2m 45s) schedules booking for 3rd Nov at 4 pm. On[protected] But no taxi scheduled. When we are asking in morning, what went wrong. No proper justifications form fast track. Disconnected phone before finish conversion, poor serice of fasttrack
                                      Thiyagarajan - [protected].attached call history
                                      +1 photos
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                                        Renu0110
                                        from Hyderabad, Andhra Pradesh
                                        Oct 18, 2022
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                                        It is showing as Charing instead of charging during charging
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