Fastrack Complaints & Reviews

Dear Rahul Jasuja,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number or email id, so that our team can contact you.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,
Steve

Dear K Avinash,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number or email id, so that our team can contact you.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,
Steve

Dear Suma,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number or email id, so that our team can contact you.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,
Steve
 

There is no words to describe This FastTrack [censored]s guys..

I too had a very very bad experience with Fasttrack...Time at which cab was suppose to come(7:00pm) to pick me, my sister(Got discharged from hospital) and my mother from MMM-hospital to Nanganuller... Driver had reached the place at 7:40pm. We got into the Cab and after some time we asked him to switch-on the AC as my sister just got dischared from hospital. The driver switched on and after some time he simply stopped the car some where in the middle of the way and said there is some problem with the car (Time was 8:15PM)... Then we call FastTrack and asking for cab and also explained them the current suitation. They said they will send one more car in 10-20 mins...we waited for 10-15 mins and did not receive any message or call. Then again we gave a call and asked for the updates...they said they will send and before i asked for the car details ..they disconnected my call(Time was 9:30pm)...Even driver started acting too smart..he said car cannot move and then later when we started shouting at him...he took as to the destination but we payed 150/- extra...There is no problem with the car but cab-driver simply acted too smart to get extra money and we reached our home at 10:15pm...

Here is the cab-number...please be aware of this car while booking the cab
TA02 AK 5215.

I had never seen such an irresponsible Vendor(FastTrack) and an Irresponsible, reckless driver.

Dear Nagesh D,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number or email id, so that our team can contact you.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,
Steve

Dear Satyajit Kumar Rana,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for any difficulty you have faced and we are reaching out to you at your phone number to make sure we resolve your complaint completely.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,
Steve

i book the call taxi on 5-5-12 the call taxi booking people booking the taxi but suddenly they send the msg your booking cancelled
this is very disappointment for me & fastarck call taxi drivers are very poor service they speaking very rufly
am very disappointment for his service

regd,
saravanan

i agree

very poor service

Fast Track — Refusal to play to the concerned destination after taking advance booking and giving a booking number

They took a telephone booking for plying me and my family to the airport . Gave me a booking number and at the last minute backtracked saying they have no cabs

Dear Sir,

My booking number is 4801 dt.04.06.2012.

I booked taxi today at 7.40am to pick up a lady and a child coming from Coimbatore by intercity express at Perambur railway station at 1.30pm and to Ambattur O.T. by my son Mahesh Kumar, mobile#[protected].

At 1.00pm there is call from office that no taxi is available near Perambur and it will be available only at 2.30pm.

Since I am your regular customer I contacted your office from my mobile from my office at 1.20pm and I got the same answer and asked me to contact the customer care#[protected].

By this time the train arrived at perambur and poor lady and a kin were stranded at the station under the hot sun.

At 1.30pm I contacted your customer care and he was helpless and he can only pass on the complaint to his manager and I wanted to know the ph# of the manager but he refused provide number stating that he is not authorized to give the ph# to anybody. I asked him to give the same in writing through SMS to go to consumer court and there again he said he is not authorized to send SMS. I am wondering what the hell the customer care people are doing sitting throughout the day in the office.

I am really surprised and shocked to get such atrocious treatment from such a reputed and well organised organisation like Fast Track.

My Address is:

K.Subramanian
39, Bharathi Nagar,
Ambattur-600053
Mobile# [protected].
Email: [protected]@karmengroup.com

Your immediate response is very much appreciated.

I am indent to complain the same in the Consumer Court.


Thanks and Best Regards,

K.Subramanian (KS)
Vice President - Management Systems
Karmen International Pvt. Ltd.
Chennai, India.
TEL: +[protected]
FAX: +[protected]
E-mail: [protected]@karmengroup.com

I have ordered the watch of worth rupees 1300 from the shop.fastrack.in site on 15-jun-2012,
but Still i didnt get the watch.
now it is more than 20 days .

Dear Bindu16,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number or email id, so that our team can contact you.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,
Steve

I purchased Fast-rack watch from Watch world Kharghar on 10.02.2011 vide bill no. 2065, Model 3031SM its bezel ring got removed within a month. I gave it to Watch world shop on 13.03.2011. They have sent to Titan service center at Vashi, Navi Mumbai on 17.03.2011 vide CAF No. 328. Approximate delivery due date was 30.03.2011. Today it is 19.04.2011 neither Watch shop nor service center responds. They say we do not know how much time it takes. They are very causal. Shop Name :- Watch world, shop no. 30, Griraj Horizon, Sector 20, Kharghar, Navi Mumbai - 410210. Phone No.[protected]. and Titan Service center Vashi, Ph. no.[protected].

Yours Faithfully,
Gopal Rathi ([protected])

i purchased a fasttrack watch from Gangoly shop, regal Building Connaught place new Delhi..Model no 1229SM02 Bill no 17585 in 14 february 2013...but now its not working properly...can anyone tell me solution 4 ths...i m from roorkee and i cant come delhi for a watch repair...pls help my id is [protected]@gmail.com

I really came across the same situation where I booked the cab at 8:00 PM in night for a cab which they said it will be arriving by 9:30 PM. I waited till 9:30 and called them back and they gave a response saying that no cabs are available in that area. The customer person also said that they will be arranging the can in another 20 mins. After 5 minutes I received a message from them saying that my booking is cancelled.

Irresponsibility service and speaking lies to the customer. It was 9:45 when I received my cancellation notice and I have to reach my home which is at Old washermenpet from Guindy.

They dont even care talking to the customer and the way they responded is very rude.

I have purchased a fastrack watch and it's bracelet breaks thrice within three months.
i have submitted my watch to the dealer but it has been 3 weeks and didn't got my watch back.....
everytime they keep on saying next week next week and so on........

Dear sir,
My fastrack digital watch had gone dead.I had got it repaired 4 times.Last time i got it repaired on[protected], but it had again gone dead on[protected].I am very angry about this.My watch serial no. is 4053PP01.

this is the 5 th time i m giving my watch for service within the 1 and half year today i i went to service centre again and tell them about the complaint and their behaviour to a customer is very bad and they dont know how to treat a customer
. at that time they serviced my watch when i get home its not working again the service is very bad and they dnt know how to talk to a customer

very baaad service bad workers

I have bought fast track, studded watch, 1 year back, now 1 stud on the dial of the watch is lost,
I have given then for repairing but it came back by company, saying stud is not available.Now my watch is of no use,
I cannot wear that watch anymore as without stud it looks ugly.

I ordered fastrack hip hop watch worth Rs.1444 and it has white strap within just one day its turned colorless and dirty.I did not accept such bad quality from your brand highly disappointed with the quality you have provided

crack in frame

i bought my sunglasses 3 months bk. suddenly my glasses got crack without any mishandling of them it is one of the manufacturing defect. so kindly replcae them or fix my problem