Fastrack Complaints & Reviews

Dear Priyanka Ruchi,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number, so that our team can contact you.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,
Steve

Dear Jinoy John,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for any difficulty you have faced and we are reaching out to you at your phone number & email address to make sure we resolve your complaint completely.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,
Steve

Dear Adithya Thella,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,
Steve

Shop.Fastrack.In — Product is not delivered on time

I have ordered the watch of worth rupees 1300 from the shop.fastrack.in site on 15-jun-2012,
but Still i didnt get the watch.
Today is 6th july ,now it is more than 20 days .

Dear Suma,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,
Steve

Dear Suma,

Hope your complaint has been resolved; building raving fans and brand ambassadors out of all our customers is our mission.

Let us know if we can help you further, in case you wish to talk with our Care team, please call on[protected].
Thank you.

Sincerely,
Steve

tearing

whenever I use my bag it starts to tear itself so I never use it

This incident happed on 21.01.2013.

Fast Track — irresponsible

today i have need urgently go from my place w.kk nagar to kolathur, so i have called to fast track on 7.00pm and i said i need call taxi on 9.30pm, they booked a taxi , they gave booking no 5546, but didn't send a taxi, i called up again on 9.15 and 6 more time, they should not give responsible answer

Dear Gaurav Naidu,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers.
We apologize for any difficulty you have faced and we are reaching out to you at your phone number & email address to make sure we resolve your complaint completely.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,
Steve

Dear Gaurav Naidu,

Steve here from the Customer Relations team. Always here to help!

As per our records, our team tried reaching out to you; however your number was unreachable. Request you to please provide available timings or call our Care team on[protected].

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy.

Sincerely,
Steve

Dear Sanas,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,
Steve

Fastrack/Watch — Poor response and Poor quality

I purchased a watch on the 1st of Oct2011 from on the leading shop (PR&SON), I found the watch not working on the second day, when i took the watch to stores for a replacement , poor response was given and the same was confirmed that the problem was fixed in 2 minutes time....
the same problem started after 10 minutes.....
is that the quality of a branded watch which you produce????????????

hai,
its me sainath shriyan :)
from mangalore
i used feel proud when i used 2 wear ua fastrack watch :) :) but nw :( :( :( :( blood is bleeding on my hand with that same fastrack watch :( :( :( freinds are laughing at the quality of this fame watch :) got over 1 n half years :) but under side of my watch has becum sharpen as equal to saw :( :( :( this is because of bad quality :( :( :( but i stil hope u il surely find the solution to this by changing the dial :) :) so that my laughing freinds feel proud with ua custmer care :)( :) waiting ...

thank u
with regards
shriyan.[protected]@gmail.com

Dear Sainath Shriyan,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number, so that our team can contact you.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,
Steve

I am Arul.G a loyal customer of Fast Track brand from a long time. I used to purchase fast track watches from Anna Nagar show room and i am happy with the way they handle customers and their service in case of any issues regarding their products.

Unfortunately, with same belief i bought fast track wrist watch worth Rs.4600/- from P.ORR & SONS (P) LTD., vignesh plaza, .6a, salai road, thillai nagar, trichy - 620018. While selling the product, the sales person was very pleasing and he happily explained about the company's service, product's one year guarantee period etc to satisfy us.But the wrist watch which I bought had manufacturing defect, that is, left pin was not properly fitting in to the dial and so it fell down resulting in glass breakage.

Hence, I visited P.ORR & SONS (P) LTD., again (vignesh plaza, .6a, salai road, thillai nagar, trichy - 620018 which is 60 kms from my home) to complain about this defect but had bitter experience with the same sales person this time. He was not at all willing to listen to any of my complaints and to my surprise, he also stated that for any complaint received from the customer it will take atleast two months to get response( not solution). With intervention of other staff in the show room, they accepted my complaint on 06.08.2014 and assured best of service within a month.

Now, Iam getting calls to collect my watch without resolving any complaint stating nothing can be done due to non availability of spares.

I) If the company does not have spares, y do they make products and give us guarantee?

II) If they can't resolve the issues as per their SLA, Why they have written SLA?

III) From above case, its explicit that customer complaint redressal procedure is not available when the watch was sold by retailers.

IV) I want to know whether service from
P.ORR & SONS (P) LTD., vignesh plaza, .6a, salai road, thillai nagar, trichy - 620018 is poor (i.e.selling defective products to customers) or the brand fast track is not supporting the retailers.

I need your attention to this mail immediately and my request to you is to solve my complaint and give back my wrist watch or suitable replacement.

After this complaint again the watch sent to chennai for service.

I hope you will not pester your loyal customer any more

Dear Sir/ Madam, I am very sorry to inform you
that I am really got frustrated with the attitude of your company
towards the customer. I lodged a complaint on 31st December, 2014 and I
was told that within two working days someone will call me. Today is 8th
January and till date nobody bothered to call me back. My complaint No.
is 727711I purchased a lady's watch on 9/2/2014 (Model Number
NB9734SL03). Within few days, it developed some problem and watch was
not running. I contacted the dealer (M/s Sidhivinayak Corporation,
Guwahati, Assam). They took the watch back and supposed to send the
watch to company service station for repair. The repair note said that
it was battery problem (ridiculous- a watch has battery problem within
one month that too Fastrack watch!!). They supposed to change battery.
The watch again started showing problem from July, 2014 (It stops when
it is worn and runs when it is kept on the table -was it a table
watch?). As my daughter stays in Hisar, Haryana in a residential school)
I could not give the watch to the dealer again. I have given the watch
to the dealer on 30th December. The dealer asked me to give complaint
through your telephone. The same was done but no response. Please tell me, should I go to consumer court for your company's attitude?I shall wait for a fortnight only after that I lodge formal complaint in the consumer court.
Sincerely,
Pradip Bora

Dear Pradip Bora,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for any difficulty you have faced.

As per our records, your complaint was already registered with our call center team on 31/12/2014 and the ticket number is as follows :727711. Your ticket would be addressed & closed at the earliest.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,
Steve

Dear Pradip Bora

Hope your complaint has been resolved; building raving fans and brand ambassadors out of all our customers is our mission.

Let us know if we can help you further, in case you wish to talk with our Care team, please call on[protected].

Thank you.

Sincerely,
Steve

Fastrack Watch — manfacturing deffect

We had bought fasttrack watch model no 30111TL from there autorised dealer M/S Golden Times, 4 Red Cross Market , G.T. road Jalandhar City-1 against retail invoice 4169 dated 11 mar 2009, we have faced problem last month. due to manfacturing fault the dial ring had open laid down suddnely i have seen it and picked. i had visited the above said dealer they said i will repaired the same but i had told them i had purchased branded watch(Fast Track) in Rs. 3000. from company autorised dealer not in local market so i want to replaced it.

So it is request to you kindly replaced or refund my money.

Dear Deepali B,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number or email id, so that our team can contact you.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,
Steve

Dear Suhas,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number or email id, so that our team can contact you.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,
Steve

Dear Customer,

Steve here from the Customer Relations team. Always here to help!

Thank you for shopping our product. However, we do apologize for the confusion & inconvenience caused to you. We don’t indulge in issues occurred from purchase via non authorized sites or retailers not affiliated with us. For any concerns regarding these companies, please contact them directly.

Thank you.

Sincerely,
Steve

Dear Dr. Snehal Kale,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number or email id, so that our team can contact you.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,
Steve