Fastrack Complaints & Reviews

Sir, I purchased a fastrack watch from reputed showroom of Gwalior. Its lock got damaged and the materiall which was used in that watch was not good. Its being 45- 50 days that I given the complaint regarding this and no strict action is being taken to repair or replace. you will be shocked to know that I even visited the respective showroom but the owner didn't give positive response. Hence being a regular customer of FASTRACK I don't expect this behavior from the company to its people. Therefore, I hope my complaint would be taken into consideration.

I HAD PURCHASED A FASTRACK WATCH MODEL 3063SM02 FROM SHOPPERS STOP LTD., MULUND ON 19.03.2013. IT IS QUITE SURPRISING THAT WITHIN THIS SHORT PERIOD, THE STEEL BODY OF THE WATCH HAS BECOME RED. SEEMS POOR QUALITY OF STEEL OR MANUFACTURING DEFECT. THIS IS A VERY SERIOUS ISSUE AS AFTER SPENDING A BIG AMOUNT, THIS SHOULD NOT HAPPEN AT ALL. I STRONGLY MAKE A COMPLAINT ON THIS AND REQUEST YOU TO HOW YOU WANT ME TO PROCEED TO SETTLE THIS ISSUE IMMEDIATELY. THANKS & REGARDS, K GOPALKRISHNAN, DOMBIVLI [protected]

I have a Fastrack watch 9950PP05 SS black worth Rs.1295 whose belt from the pin opens after a while.2 days after purchasing it's belt firstly opened and when I was gone to Titan Fastrack showroom, the service man serviced it .After 1 week, it again opened from the pin belt, then again I go to the showroom, then serviceman said to me that if it continuous then you will have to buy a new frame worth Rs.750. So, I want a better solution because I wore my watch easily, then why it is happened to me, please reply as soon as possible.

Dear Sir, The e-mail chain below is self-explanatory. It's a case wherein a driver affiliated to Fast Track has cheated me. I do understand that some drivers can be crooks by nature and it is very difficult to control all of them. But what surprises me is Fast Track's approach to customer problems...they just don't care. In my case, till date I have sent them 15 SMS' and 12 e-mails detailing the matter. They are yet to respond. They have got a so called complaint mechanism...a number +[protected] and an e-mail ID [protected]@fasttrackcalltaxi.in, wherein one can lodge complaints. But all these are of no use. There are generally two things which Fast Track generally does on a complaint: 1) They will not respond; OR 2) They will tell the customer that the driver's ID has been blocked...this is a very easy 'escape route' for Fast Track. Would request Consumer Complaints to help. Regards, Vijay Shekhar M: +[protected] [protected] Forwarded message[protected] From: Vijay Shekhar <[protected]@gmail.com> Date: Wed, Oct 30, 2013 at 9:22 AM Subject: Urgent: Fraudulent Driver To: [protected]@fasttrackcalltaxi.in Cc: [protected]@fasttrackcalltaxi.in This is the third time I am sending this on e-mail. Please refer to my e-mail below. I have also reported this via SMS on your so called complaint number (+[protected] Post sending my first e-mail, I have called your so called complaint number (+[protected] several times, but still no action has been taken from your end. First time when I called, I was told that Fast Track would revert to me shortly. I got no revertal. Then when I called the second time, I was told that my e-mail was not received. I immediately forwarded the e-mail and the executive confirmed to me that he had received it. When I called the third time, I was again told that Fast Track would revert to me. I got no revertal. Fourth time when I called (around 8 days back), your executive told me that the driver's ID has been blocked and that he (the driver) would call me to convince me, and only after I communicate to Fast Track that I have been convinced, will his ID be unblocked. I have yet not got any call from Fast Track or the driver. Today again I called up your so called complaint number (+[protected] exactly at 8:43 A.M. To my surprise, the executive told me that my e-mail hasn't been received and that there is no such complaint on record. And he cut the phone very brashly. The feeling I get now is that Fast Track is trying to protect the fraudulent driver in question. And your executives have been lying to me everytime I called up the so called complaint number (+[protected]. It's a very small matter and this driver would have defrauded many people like the way he defrauded me. But I am going to pursue this. Because this kind of dishonest and corrupt practices should stop. I will still continue to use Fast Track services, because I have come across some very good drivers also and have been extremely satisfied with their services. But for this one case, I will pursue it, because people like this corrupt driver (mobile no. +[protected] should be questioned and brought to book. In case I don't hear from Fast Track by the end of the day today (Wednesday, October 30, 2013), I will go the consumer court, write to consumer portals and also approach the media against this driver. Because somewhere this corruption and dishonesty has to stop. And if Fast Track cannot take action against such fraudulent drivers, you have no right to claim best service and best fares. Please find below my first e-mail with the complaint details. Regards, Vijay Shekhar M: +[protected] [protected] Forwarded message[protected] From: Vijay Shekhar <[protected]@gmail.com> Date: Sun, Oct 13, 2013 at 3:40 PM Subject: Fraudulent Driver To: [protected]@fasttrackcalltaxi.in Cc: [protected]@fasttrackcalltaxi.in Dear Madam / Sir, I am a regular user of Fast Track's services. I just wanted to inform you that I encountered a very dishonest driver today (Sunday, October 13, 2013). Kindly refer to my booking no. 3104 for for a four hour package starting at 10:15 A.M. today (Sunday, October 13, 2013). The driver's mobile no. is +[protected]. The trip we intended was from Collectorate Colony (in Aminjikarai) to Mehta Nagar (in Kundrathur) to Metro Star City (in Kundrathur, which is just 2 kms. from Mehta Nagar) and then back to Collectorate Colony (Aminjikarai). I have undertaken similar trips over the past 2 months, and the total no. of kilometres always came to approximately 45 kms. Today, we went to Mehta Nagar (Kundrathur) and Metro Star City (Kundrathur), and on our way back when we reached Pallavaram, I found something fishy and asked the driver as to how many kilometres we had covered. He replied that we had covered 41 kms., which actually meant that we had 16 - 17 kms. more to go to reach Collectorate Colony (Aminjikarai). We got down there itself, because we thought that we could be defrauded of more money if we travelled further. I paid the driver Rs. 664/- (Rs. 650/- for the 40 kms. + Rs. 14/- for additional 1 km.). I did not argue with the driver because I know that such crooks can get dangerous if one argues with them. Actually, we had covered only 27 kms. I request you to question this fraudulent driver and take appropriate action against him. Thanking you in anticipation, Warm regards, Vijay Shekhar M: +[protected]

I had purchased a Fastrack watch for my 14 year old son om April 13, 2013, bearing the model no NB3022SL02 from Malabar watches, RP mall, Kollam . After four months, the key button broke and I took the watch to the dealer, who sent the watch to service centre Trivandrum, assuring me that the watch would be ready by a month. I was asked to contact by September 21st . I contacted the service centre repeatedlyafter the said date and was informed that it is sent to company for repair and got it back by 22nd October 2013.After bringing it back, it was noticed that the key button was flimsily attached to the watch. The button was lost with in 2 days. It is highly objectionable that a responsible company like Fastrack has cheated the customer so badly. I need justice . ---Dr Meera John email :-- rtn.[protected]@gmail.com

Dear Sir

I gave my Fastrack Watch to Titan Service center, Trichirapalli, Tamil Nadu, South India for replacement of my watch strap on 23.9.2013, The representative said i will take 10 days for the replacement, now it takes 15 Days, still now i dint receive my watch, they are saying that, there is no stock, I think Titan is a largest Watch company in the world but your service is too bad, please take necessary action to receive my product in good condition, , this is not at all good experience, please take necessary action

Name of the service center:
Watch Care Centre
Jenne Plaza 5, Bharathiyar Salai, Trichy-620001.
Phone:[protected]
My service no:S24791
Design No:D335 / 9333PJA
Strap Type: P
Complaint : STRAP
Date :23.9.2013

Today (19/10/2013) I booked a cab in Fast track pick up @10:30am from santhosapuram but they didn't provide a cab till 10:35am. They gave a driver number who is in Padappai, this place is almost 25km fare away from my place. So driver told he can't come to that place if he come it will take time so he asked me to inform Fast track office to re-arange another cab near by my place. I also informed to them @ 9:30am itself but again and again they gave the same driver number while I calling. Booking Id: 3995. Finally I cancelled my booking itself. Waste of money & time booking in fast track. My personal advice please don't go to fast track.

sir, my name is sudheesh, i bought a watch of yours (model no.1235SL08) from "SUDHEER WATCH COMPANY" (Authorized Dealer)perinthalmanna, malappuram (dt), kerala, on 13/10/2012. On 8/10/2013 i noticed that there some rust on the dial of watch, they are like dots. I went to sudheer watch company they checked and say that ' rust is because of water get in to the dail and warranty should not get'. But i can say that there is no chance of water get in to my watch i can assure you that and also watch is 50 m water resistant. I compell the dealer to send back the watch to company and get my warranty. Now they said that 'they will send it to the company and they can't give any surety. Please take appropriate action and solve the problems of my watch. contact me on my email id : sudheesh.[protected]@gmail.com

I had purchased on hand bag worth Rs. 1695 from Fastrack Store, Fatehgunj, Vadodara on 22/04/2013. After a span of four months i noticed defect in the nhand bag and submitted the same to Fastrack store at fatehgunj for replacement. It was confirmed by the store manager that duplicate fresh piece of the same handbag will be provided to me within one week. After one week when i visited the store the manager confirmed that the company has stopped the production of simialr handbag and hence asked to purchase or pick up any other item/handbag available in the store. None of other handbag was of my choice and i asked to return me back my money or get me the same fresh piece of same handbag which i had purchsed. The manager denied and talked to me very rudely and asked to lodge complain at the customer care since in any case they cannot return back the money nor provide fresh piece of same handbag.

Watch model no:N9297PPD2 Model no:C872 Cost of watch:Rs995 Date of purchase:[protected] Mobile no:[protected] Repair center:Trichirappalli, Cantonment Since i bought this watch it has been giving me problems.It has been more in the repair center than around my hands.It has given more mental torture than happiness.It always got me my parent's severe scoldings only.What is the value of a watch nearing thousand for a middle class family.

sir, i have purchased fastrack watch no. 6023WAA an year ago in an online website i.e, jabong...but the strap of the watch was torn in 4months after the purchase..from then i was trying to buy the strap but i did not get that even in the fastrack showrooms and titan world. so please help me in getting the strap.

Dear Sir/Madam I purched Fasttrack watch Model No.3076SEA form OM Watch company, Borivali West, Mumbai on 05/02/13. In the monsoon I found water droplets in side the glass. I visited Authorized work shop twice at " Word of TITAN" Kukatpally, Hyderabad. But the problem is persists. Details are as 1) Date 10/08/2013 for 3days 2) Date 31/08/2013 for 2weeks 9as they said that they will send this to coampany. what i thought, if the water going in side just becoz of rain out side, it means it is not water resistance at all(as pper specification it is 50mtr). Please rectify the problem or repalce it. I am very tired of it Dhramveer Singh Shekhawat [protected] Nizampet, Hyderabad

Booked Indica CAB, doesnt came in time

I booked at morning 11:00 am for evening 7:30 pm to koyambedu bus station

They given the booking ID

after 7 o clock trying to call 100 times seems to be busy

7.25 they gave driver number when i called from other phone

driver said hes in other part of the world and he cnnot come and he already informed to fast track

they didnt updated in the system

all the telecallers are telling the same number and said within 5 minutes cab will come


after shouting at 8 o clock they said innova with higher tariff availabe

I said for 2 people which i need to pay more for 8 people capacity


after that cab never came and i missed my bus to madurai on that day

they said they will arrange a cab with in 5 minutes and call back but nothing have come


, called over 100 times and no response from telecallers


since there is a drizzle in the evening they arranged for better profit i think

the numbers i called :

60006000

28889999

42133030

24732020

and many numbers






POOR service from fast track

i have purchased fast track watch model no - 4052pm02 there are both digital and analog in it. when i set both to the correct time after 10 r 12 hours . there will be a 10 to 15 min difference. we get only reasons when we go to fast track show rooms. but no solutions it better we STOP Buying this Fast Track watch's

I purchased a watch from fastrack thane Naupada just after 2 days the machine was stopped so I took the watch to the showroom and they said to give it for servicing I did so and just after 2 days the key of the watch broken so the guy who serviced my watch in titan had done wrong with my watch and now in just 20 days I have given my watch for servicing twice and I asked them to replace my watch they said thats not possible because this is a machine andso it can have problems but dear admin if a branded watch has so many problems then a China watch is much better than fastrack Please revert me back my watch is still in titan care as they said me to keep watch 15 more days the worst part is that this fastrack guys says to give watch for servicing in titan care Just pieced off with this This is my number [protected] Email I'd :- [protected]@gmail.com

Veh ID - 5368,TN22BF7763,Drv.Mob.No -[protected]. Pay as per meter

Around 7pm it started when I told the driver to go a way. He replied that his car is new he can't drive. I insisted to go. He started to murmur in bad language. Then I called customer care and complaint his behaviour. They told me to call complaint center. After seeing me complaining the driver told me he ll fulfill what I want and took me into the dark area (tidel park left. Near polytechnic college). As the car turned left from main road I opened the door and jumped out of car. Police was standing nearby saw a car passing them with door opened and enquired me as I jumped out it. I told everything. They took the driver. Then I left the place.
I was trying to contact fasttrack customer care for nearly 3 hours for complaining but no response.
When I contacted them they simply told we not responsible and cut the phone line.
Earlier many times I had bad experience with fasttrack hence I always avoided fasttrack, but yesterday I didn't get any other cab.
Very irresponsible answer from fasttrack. Please always avoid fasttrack.Chennai

befor 1.5 years i purchesed a Fast Track Watch.unfortunately i belived in the brand.after 1 year the case lost its steel coloured coating in some area.and now again have some more problem like always have water vapours inide it.several time i cleaned it.i lost a lot of money because of this cleaning then i chcked the back and i noticed that it is not water resistant.so i propose everyone to not buy fast track watches.or check weather the product is water resistant ?.now i hate the Fast Track ..if some one have any queries dont hesitate to ask me,my mobile number is [protected] Anuroop Vincent

Fastrack Party Analog Watch repair. Dear sir, We had submitted our Fasttrack Party Analog Watch for changing its dial & service as on[protected] at Titan authorized showroom for Fasttrack watch sales & repair. (Titan, Chinnakada, Beach Road, Kollam Ho, Kollam - 691001 ) Bill no:713AS11817B1183. one month time is mentioned in bill & still this date its not with us . When we called there information got is the shortage of the spare parts . So we are confused o[censored]sing such watches & waiting for a long period for the clearing of any damage caused to it. So kindly make solution for the clearing of the same as soon as possible. R I Anoop TVS Kollam [protected]

> >I have ordered 2 Fasttrack wrist watches (different dated orders) from flip kart,after 6 to 9 months both watches strap got damaged & i have replaced the same with the below mentioned service charge as strap don't have warranty period.I buying product for flipkart & fasttrack brand name but within warranty period i have make a service on the products because of quality.Kindly do the needfull for the same. > >Order & service charge details : > >Order ID: OD[protected] >Date: 30 June, 2012 8:43 AM >Watch cost : Rs.895 >Strap replacement Charge : Rs.75 (T.Nagar Zimson) >Product code : 748PFA > >Order ID: OD[protected] >Date: 25 December, 2012 12:17 PM >Watch cost : Rs.650 >Strap replacement Charge : Rs.195 (Velachery Titan) >Product code : 9911PP07 Thanks & Regards, L.Venkatakrishnan [protected]

sir i have bought fastrack 3015AL02 watch on 17 july and on 18 july my bezzal of watch was missing i was go to shop they send my watch to service centre nd said that u take the watch on 10 aug but still i m not get my watch i m so much fedup about ur services i was nt wear a single dy of my watch i have done complain but i will not get complete information plz solve my problem as soon as possible..