Fastrack Complaints & Reviews

I bought a 1100 worth Fastrack bag from Lifestle, Inorbit Mall, Malad West, Mumbai on 22nd April, 2011.
Within a few days of the purchase, the bags material started showing some small black spots all over.

After a few weeks, the entire backside and front side of the bag has deteriorated. Its a shame to even carry that bag, and to show off that FASTRACK logo!!

The material has rotten sort of, like attacked by some fungii.

I tried mailing on their website several times, but to no avail. Such an expensive product, such a HUGE brand, and so much money, for what?

Very disappointing. Can someone provide me information for the right person to contact? Thanks.

I booked through online the call taxi from Fast Track on 13th June to travel from madipakkam to chennai central for the next day travel (15th june, tuesday, 10:00 am) and next day morning around by 8 am i called and confirmed the booking and asked for the driver's number. The person told the will call before 15 or 30 mts and i no need to worry about that.

I didn't receive any call till 09.30 am and i called and the person the car is coming from guindy and will reach the spot within 20 mts. and i rec'd the call at 09.45 am and the person told that the car alloted for us is now at medavakkam and will reach within 25 mts.

train is at 11.40, and i asked my family to take an auto. after a long struggle they central but couldn't catch the train, in the mean i called the fast track and the cancelled the car.

after my family missed the train, my wife called the fast track to scold them and they replied that we cancelled the car only after the car has reached the spot. ....................

we lost time, we lost the commitment and we lost the money and we lost much more....

fast track is not a fast track......... and fast track is a slow track..............

Sir/Mam,
i have purchased a Fast track 3025SM02 watch on 7th Oct 2010 from your Fast tract showroom in Thane - Naupada road. After a month the watch started going slow so i gave it for servicing on 16th Nov 2010, after almost one month i got the watch back but again the watch continued having same problem from 15th feb 2011 so i went back to your showroom on 18th Feb but they did not take the watch for servicing claiming that its better i gve it for servicing to the Titan showroom near Malhar Talkies in Thane. I did the same and the watch was given for servicing on 9th March 2011. now that i got the watch on 6th May 2011 again the watch is having same problem. please either give your customers proper service or at least refund me the amount. it was a gift some my end to someone but due to the problem in watch my Loyalty on Fast track appears to be lost. Anyways Damage to my image is already done. complaining here is my last hope

Least i can expect is if you can Please change the piece.
Waiting for a quick responce and a solution

Regards,
Riddhi Thakkar

Having captured the public support and branding, Fast track is totally on wrong track. At Central I paid Rs.295/- at the booking counter on 23.5.2011 from Central Station to Mandaveli. I was duly given a computer printed invoice without the vehicle id. I boarded the A/c Logan car allotted after 10 mins and asked the driver to switch on the meter. When i reached my residence via beach route, the reading was Rs.167/-. While questioning the driver, he said Fast Track counter payment has started excess charging of late and he asked me to register the complaint with them.
I understand they have taken on tender contract the station call taxi counter at a cost of Rs.5.5 crores as claimed by Fast track Manager (Kodambakkam). Why should customer be over charged for that reason? As a consumer can i file a case? Where and whom should i contact? Will this come under MRTP Act? Any guidance would be welcome. I gave about 15 calls in this regard to Chennai Central call taxi counter and listed mobile numbers and their Kodambakkam office. The staff were rude, uneducated, non-cooperative, illogical....you name how a service industry should not function, they set a living example for it. They challenge that i can take this to any court. I have the invoice document as the only proof of payment. The meter reading was observed only by view.

We have booked fast track taxi at 1900Hrs for travelling from KK Nagar to Madanandapuram at 2130Hrs with Two small kids. The booking was confirmed. At about 2125 we called fast track, with the booking clerk cutting the call multiple times without speaking. Fourth time when we could talk to the clerk, we were given drivers number. The driver told he is in another trip and cannot come for us and that he has already informed the fast track booking office. Now this being the situation we called the office again, with no proper response and they told we have to call the driver only. After 5 minutes they called back and informed that we have to make alternate arrangements, since their vehicle has broke down (a blunt lie they have told us as the driver was telling us he is in another trip).

Each time we were talking to the booking clerk they were talking in arrogant way and cutting the call without speaking fully or explaining the things.

I urge the users of rented cars that they should NEVER USE FAST TRACK, as they are arrogant, opportunistic, and customer unfriendly.

Fast Track Call Taxi Service is the most unprofessional Call taxi Service
They are not punctual
The drivers donot know the routes most of the times..even famous land marks in the City. You have to guide them 99 % of the times.
The customer service desk who take customer complaints are the worst. They are just not trained to handle irate customers , infact I feel they are hired on purpose so that customers get so frustrated that they will never call the customer complaint number again. While you are speaking with them they will be speaking with someone else and you can hear them do that !!!! They struggle with English but yet deny not knowing English....so a non tamil speaking person like me will go totally mad because after you have narrated the entire story to them and let out your frustration they will giggle and pass the phone to someone equally capable and intelligent.
I have had very bad experience with them 4-5 times and I pledge not to use or recommend their services ever again.

They should be heavily fined for wasting peoples time and causing mental harrassment.

Dear Sir,

I have been offered a discount coupon for my watch due to out dated model.
While receiving the coupon the validity date of the same got over by 4 day (90 day valid received on 94th day. Right now the coupon is with World of Titan Cross Cut Road show roam manager. Please advice regarding the same.

SRF # 1701 (11/02/2011)
Variant #9142PP01
World of Titan Cross Cut Road.

Regards,
Yogesh.R
[protected]

Dear Sir,
I have purches Sunglass from Titan Industries Ltd. Shop No. 2, Vallabh Vihar, M. G. Road, Ghatkoper (east),
Mumbai - 400 077. Tax Invoice No. TMGT/M/INV No. 005, dated 20/4/11.
SKU No. M037BK1, Product Description Fasttract Sunglass easily open TANKLE(spring hings.)
(may be it is poor quality easily open show your R&D department).
It is under guarantee. So I want replacement as soon as possible. Sunglasses submit in your Chembur World Of
Titan Watch Care Centre Ref. Id:511AW03912B15 dated 20/5/11.
Your Consumer
Rohini J. Mhatre
Cell No. [protected]

My name is Pradeep, I had booked for Fast Track call taxi on 22.04.11 @ 14:00pm for a pick up from Kottur - Chennai central at 22:00pm. Fast Ttrack had taken the booking & given the booking reference as 10154.Till 21:30 there was no call from the cab driver & when I contacted Fast Track @ 21:40 they gave me a driver's no.& asked me to call.

When I called his no. from my mobile he was not receiving my call & then I tried through my land line no. he picked up the call & was saying that he has got a different pick up from other area.Then again I contacted Fast Track to find out what is the problem, one idot was informing me that vehicle will not come.

The best part is when I started quetioning them why they are creating such problems, they just kept the phone without even listening to me. At last I went to search for an Auto Rickshaw to reach the station on time.

Hence Beware of Fast Track while booking. In case if we book for Fast Track, we need to contact them 1hr before our departure to find out whether they are sending the cab & get the mobile no. of the driver.Otherwise we will land up in a big mess like this. who are working in Fast Track are so busy & doesn't even have a courtesy to call up / sms the customer to give the mobile no. of the driver.

I HAVE PURCHASED FAST TRACK BAG BUT WITHIN 10 DAYS IT COLOURS WERE DEFECTIVE I COMPLAINT IN SHOWROOM THEY GAVE ME HELP DESK NUMBER TO CAAL BUT THEY FOR 1 WEEK TOLD ME MA'AM TOMMOROW , OR TODAY BAT I JUST ASKED THEM TO GIVE ME THE CALL TO TEAM LEADER BECAUSE THEY WERE JUST MAKING MY TIME WAIST . THEN AFTER ONE WEEK TODAY THEY TOLD THE DEPARTMENT I WAS CALLING IS NOT FOR FASTTRACK EVEN THEY DONT KNOW ( THIS IS CALLED LOOP HOLES IN BIG BRAND HAVING SUCH A GOOD GOODWILL) . BUT FORSURE IM FEDUP WITH THIS AND I''L TRY ME AND ALL MY FREINDS WILL NOT PURCHASE OR GET CONNECTED WITH THIS BRAND.

Dear sir,

I miss somadey brought a frast track watch Rs/-2000.00 from your authorized dealer Sathi time , Siliguri. But from the purchase date (05.03.2010) to till date i faced various problem with this watch. First of all i complain against your dealer that theer behabiour is not good with there customer.secondly, after purchesing date to till date watch is not in my hand.this is in your dealers shop.Thirdly, from the purchase date this is the third time i already give my watch to your dealer dur to same problem(battery problem).they told me that they are not responsible for this& they are not talk to me for this matter.after sealing company is response for this type matter. But they dont give your company number & cut the phone line.there behabiour is they gave me this watch & money also. if i face this problem with your branded watch then why we bye this brand. we only bye any local brand.Several time when i went there shop they only told me that we are not responsible we send to your watch at company.


Now, you tell me what is my next step against your dealer & your company.previous i also used the watch of your brand. but when i go to your other dealer or service centre never i get feed back this type.


So, i request to you please look into this matter & take neccessary action against your dealer & solve my watch problem.Either you can change the Watch or refund my money.


Thanks & regards

Somadey.
[protected]

Dated: April 08, 2011

Respected Sir,

I bought a Fastrack Eyegear (Model No. RO41) on April 14, 2010 from Topcon Exclusive, I.P. Mall, Sigra, Varanasi, the warranty on the product being one year. The bridge of the sunglass started to crack in December and got broken by itself on December 20, 2010. I went to Topcon Exclusive for the complaint on December 22, 2010. The shop keeper sent me to Topcon Opticals, Rathyatra, Varanasi, saying that customer grievances were addressed there. I went there and showed them the broken sunglass. The shopkeeper misbehaved with me and said that company policies restrict him to do anything in this regard. I requested him over and over again to help me. He, then, gave me the mobile number of Mr. Ajay, a representative of the service-provider of Fastrack (Navtex Commercial (P) Lt., Kanpur), who came to Topcon Opticals within an hour of the call and asked me to hand him the original bill and the broken sunglass, giving me a Customer’s Complaint Acknowledgement Form (no. 3381) of the same. Mr. Ajay, along with the shopkeeper, assured me that I will get a call from the company within 45 days regarding the product and after 45 days the company will replace the broken sunglass. I waited patiently, but to no avail. After 45 days, i.e. on February 05, 2011, I called Mr. Ajay, who said that at that time I will have to pay 30% of the M.R.P., but if I wait till February 23, 2011, the company will replace the broken sunglass free of cost, as the product got broken by itsel[censored]nder warranty period. Time and again I kept calling him and finally on March 20, 2011, he denied changing the product and told me that he will tamper the sunglass by scratching its lens and also challenging me to get it replaced. I am extremely aggrieved at such a customer-unfriendly behavior of a Fastrack representative and need your help.

Hoping for a prompt reply,
Iram Saba Amin
N-14/27-A, Ashutosh Nagar
Sunderpur
Varanasi

I have purchased Lemon mobile model number iQ707 on April 18th 2010 from Matta Mobile World in Chakrata Road, Dehradun. My purchase invoice no. is 419 my handset’s IMEI No’s are [protected] & [protected]. After a few weeks it has many problems. After sometime my mobile got switched off automatically and after 4-5 seconds it got switched ON. It has a warranty (warranty card no. PN[protected]) for one year. I have got the same problem more than 16 to 17 times within last 10 months. On 25-11-10 I have given my mobile for repair to Authorized Service Centre(ASC) of Lemon mobile at Dehradun i.e. Ujjawal Telecom & they said me there was a software issue in my handset and they upgrade it and now my handset will not face any problem (Job Sheet No.: LASPUPW042R830 dated[protected]. But My handset again facing auto shut down & auto ON problem on Saturday[protected] and also its Phonebook icon was become distorted, it seems a dotted strip instead of the original phonebook icon. When i saw it then again it automatically shut OFF & within 2-3 Seconds auto re-started then the icon appear as its original i.e. the problem of dotted strip disapear. I contacted with sanjay.[protected]@lemonmobiles.com regarding this issue and I also contacted the ASC (Ujjawal Telecom, Dehradun) & told this problem to Mr. Roshan (Head of ASC, Mobile no. [protected]), as he said I handed over my handset once again at Service Centre on[protected]. ASC personnel could not able to resolve my problem that’s why it again arises. I have asked them to replace the product, since it has the warranty. They have not accepted it, and they said that they will service the mobile. Even after the service, I got the same problem. Then they send my mobile to Lemon mobiles head office at NOIDA, there Mr Ramvir singh (Mobile no. [protected] & [protected]) told me they will re-place my set with new one but after 20 days they send my handset back to Ujjawal Telecom,Dehradun. When I go there to collect my phone I found that was my old phone. When I asked to ASC personnel then they said there was a problem in my set’s PCB & at Noida centre this problem has been resolved and returned my phone to me(Job Sheet No.: 424 dated[protected].
But now again on[protected] I faced the same problem of auto shut ON/OFF and distorted phonebook icon. I am asking them daily regarding this issue, but there was no proper response from them. I want them to replace my mobile with the similar mobile or refund my money.

Website of opposite party: www.lemonmobiles.com
Address of opposite party:
Fastrack Communications Pvt Ltd (Lemon Mobiles),
B-123, Sector-2,
Noida,
U.P. (India)-201305.
Ph.:[protected]
Fax:[protected]
Email: [protected]@lemonmobiles.com

Thanks n regards,

Subhash Gautam,
Scientist, DRDO,
Min. of Defence,
Govt. of India.
Ph.: [protected], [protected],[protected].

On 28 Jan 23011 around noon, we booked a cab with Fast Track to pick us (Myself, my wife and 82year aged mother from our place on 29/1/2011 at 06.00 AM and drop us at Chennai Central Railway Station . They registered our request and and gave a booking number.

On the morning of 29th Jan till 6.10AM, we did not get any cab and when we called up their Call center and enquired, the lady gave us a mobile number and said that “ Driver will call you in a few minutes”. We tried to contact the driver on the mobile number given by the lady, the phone kept ringing, there was no response from the other end. We rang up Call center again and the lady repeated that “Driver will be calling you within 5 minutes”. We waited for 10 minutes and when there was no telephone call or a cab even at 6.30AM, we decided not to wait any longer. We had booked by TATKAL to travel by Brindavan express (ETD 07-15AM). With great difficulty we could get an Autoricksha and rushed to the station and just managed to board the train.
The mental agony and the strain that we, especially my aged mother, had to undergo cannot be described here.
Upon my return to Chennai, I sent an email to Fast Track giving my mobile number and asking them to furnish me the contact person with whom I can lodge my complaint. Till now there is no acknowledgement or a reply from them

Dear Sir,

I'm 28 weeks pregnant lady and booked call taxi through Fast Track Call Taxi for drop at Nungambakkam from Mugappair Eri Scheme at 5.30pm on 05.01.2011 (Wednesday). I booked the taxi well in advance at 12.15pm in view of traffic and to avoid other inconviniences. My booking number is 5545. I did not receive any call or sms from the said party till 5.20pm and hence i called them. Till that time they did not move any vehicle for my booking no. I was in deperation to reach the said destination by 6.30pm. I received sms from Fastrack by giving the vehicle no. 3146 and driver's mobile no. as [protected] at 5.42pm. I called the driver and he said he was stranded at ambattur OT. Persons knowing tghe distance between ambattur and mugappair definitely know that it is not possible for him drop me at Nugambakkam at 6.30pm.

I was totally pushed into hardship, mental agony and stress since i had no means to catch another transport ( I'm pregnent and cannot move in auto or two wheeler) since the time was very less and i dint have any other options because i relied on their service.

I request your goodself to kindly look into this issue seriously

Thanking you

Deepa.D
[protected]

DEFECTIVE PRODUCT
TO WHOM SO OVER IT MAY CONCERN

REF: Cash memo # 5128

With reference to above this is to inform that I had bought Sunglasses (FASTRACKSU/NOCOL/FRSIZ) from SHOPPERS STOP (MULUND store-113 at Nirmal Lifestyle) on[protected] and at the time of purchase I did not check the Sunglasses as it was not required since we were buying something from shoppers stop which should not have any defect or anything wrong, but when I came home and tried the Sunglasses I noticed that there was a defect (the glass had small scratch on the front side) and when I went to shoppers stop (dt.[protected] to change the same the supervisor and Customer care person have refused to the exchange the same saying that it is not a defect.

As I have been a valued to customer of shopper stop for such a long time. I did not expect this type of behavior from a Customer care person towards the customer which was really disturbing. He just refused to exchange the same which ideally should have been exchanged since there is a 14 day exchange policy.

I had hired a fast track taxi today vehicle no 1431 regn no 2722. The driver was showing extremely bad behaviour. charged me lots of extra money apart from hthe tariff..when i denied to pay extra shouted for 30 mins in front of my house.. while going he asked fr money in advance on the way to fill up petrol. i was a daily user of first track call taxi. now i will think 100 times before booking any fast track vehicle. would prefer any other call taxi than fast track because of drivers like this.i would also advise my friends not use fast track to avoid such incidents unless n untill these drivers r thrown out.

Fast track car rental service has very poor customer support. When I called for a taxi from guindy to mamallapuram on DEC 29 about 23;50h, they first said you call 24732020, when I called that number the person at the line told me to contact 22560550 and so forth and finally when one of them ageed to speak the attitude was rude and unhelpful.

Dear All,

I booked a cab to pick me from Shenoy Nagar and drop me at Purasiawalkkam on the 12/12/2010 at 10.00 AM with Fast Track call Taxi which is said to be the Number 1 call taxi in India. I requested them to come and pick me at 1.30 PM and the registered and gave me a booking number.

Till 1.45 i did not get any cab and when enquired about that the people are saying that Booking has been cancelled since it was a short distance.

If it is a short distance why should they register and give a booking number.

This is hoghly ridiculous and please do not book any cab with Fast Track.

near about 4 months meine ek fast track ki watch purchase ki thi.ghaziabad (choudhry maud) ki pass vale showroom se uska model no h 2166SAA.
ye watch ab tak 7-8 time repair ho chuki h.jb bhi shop per jao vo ise repair ker dete h or kuch time bad ye phir se khrab...vo iska koi permanent solution nahi de rahe h..
m ek student hu or mere exam bhi aane vale h or ye watch khrab h..
or iski vajah se mujhe bahut problem ho rahi...