Fastrack Complaints & Reviews

I purchased a watch from fastrack thane Naupada just after 2 days the machine was stopped so I took the watch to the showroom and they said to give it for servicing I did so and just after 2 days the key of the watch broken so the guy who serviced my watch in titan had done wrong with my watch and now in just 20 days I have given my watch for servicing twice and I asked them to replace my watch they said thats not possible because this is a machine andso it can have problems but dear admin if a branded watch has so many problems then a China watch is much better than fastrack Please revert me back my watch is still in titan care as they said me to keep watch 15 more days the worst part is that this fastrack guys says to give watch for servicing in titan care Just pieced off with this This is my number [protected] Email I'd :- [protected]@gmail.com

Veh ID - 5368,TN22BF7763,Drv.Mob.No -[protected]. Pay as per meter

Around 7pm it started when I told the driver to go a way. He replied that his car is new he can't drive. I insisted to go. He started to murmur in bad language. Then I called customer care and complaint his behaviour. They told me to call complaint center. After seeing me complaining the driver told me he ll fulfill what I want and took me into the dark area (tidel park left. Near polytechnic college). As the car turned left from main road I opened the door and jumped out of car. Police was standing nearby saw a car passing them with door opened and enquired me as I jumped out it. I told everything. They took the driver. Then I left the place.
I was trying to contact fasttrack customer care for nearly 3 hours for complaining but no response.
When I contacted them they simply told we not responsible and cut the phone line.
Earlier many times I had bad experience with fasttrack hence I always avoided fasttrack, but yesterday I didn't get any other cab.
Very irresponsible answer from fasttrack. Please always avoid fasttrack.Chennai

befor 1.5 years i purchesed a Fast Track Watch.unfortunately i belived in the brand.after 1 year the case lost its steel coloured coating in some area.and now again have some more problem like always have water vapours inide it.several time i cleaned it.i lost a lot of money because of this cleaning then i chcked the back and i noticed that it is not water resistant.so i propose everyone to not buy fast track watches.or check weather the product is water resistant ?.now i hate the Fast Track ..if some one have any queries dont hesitate to ask me,my mobile number is [protected] Anuroop Vincent

Fastrack Party Analog Watch repair. Dear sir, We had submitted our Fasttrack Party Analog Watch for changing its dial & service as on[protected] at Titan authorized showroom for Fasttrack watch sales & repair. (Titan, Chinnakada, Beach Road, Kollam Ho, Kollam - 691001 ) Bill no:713AS11817B1183. one month time is mentioned in bill & still this date its not with us . When we called there information got is the shortage of the spare parts . So we are confused o[censored]sing such watches & waiting for a long period for the clearing of any damage caused to it. So kindly make solution for the clearing of the same as soon as possible. R I Anoop TVS Kollam [protected]

> >I have ordered 2 Fasttrack wrist watches (different dated orders) from flip kart,after 6 to 9 months both watches strap got damaged & i have replaced the same with the below mentioned service charge as strap don't have warranty period.I buying product for flipkart & fasttrack brand name but within warranty period i have make a service on the products because of quality.Kindly do the needfull for the same. > >Order & service charge details : > >Order ID: OD[protected] >Date: 30 June, 2012 8:43 AM >Watch cost : Rs.895 >Strap replacement Charge : Rs.75 (T.Nagar Zimson) >Product code : 748PFA > >Order ID: OD[protected] >Date: 25 December, 2012 12:17 PM >Watch cost : Rs.650 >Strap replacement Charge : Rs.195 (Velachery Titan) >Product code : 9911PP07 Thanks & Regards, L.Venkatakrishnan [protected]

sir i have bought fastrack 3015AL02 watch on 17 july and on 18 july my bezzal of watch was missing i was go to shop they send my watch to service centre nd said that u take the watch on 10 aug but still i m not get my watch i m so much fedup about ur services i was nt wear a single dy of my watch i have done complain but i will not get complete information plz solve my problem as soon as possible..

I purchase faattrack watch on 19th march 2013. within 10 days its stop working.its in warranty therefore i given to titan showroom which is located in Borivali-West. after 12 days showroom manager called me that ur watch is repair. i take my watch from that showroom & i ask reason for stop manager told me that company not given reason therefor i don't know what the company did in this watch.within 7 days again watch stop. i given that watch again in to that showroom.Showroom manager told me that company will call u in 24hrs, i get call from company after 10 days.One lady from company told me that, company was change machine in that watch last time & this time, now watch is ok go to showroom n collect it.I told her lady that i don't accept that watch i want new watch.She told me that ok go that showroom n choose another watch.I go to that showroom on 5th august 2013 to collect the watch showroom executive told me that manager is not there n company not given any call n circular for my watch.showroom executive told with manager on phone n told me that we call u within 24 hrs.As on today i cannot get call from Showroom n Company.

The fastrack watch Model No. NA2404SL03 was brought from SGS Marketing, Shop No. 5, Royal Arcade, B. Baruah Road, Guwahati 781007 and immediately after 4/5 days it has been noticed that the strap pin is missing. On contacted the showroom, I was told to go to service centre and accordingly I contacted service when i was told that strap pin is not available and will take sometime. Accordingly, i gave the watch to the showroom on 24/7/13 though they refused to take initially, and till now the watch has not been delivered even after 15 days. I contacted again today and I was told that we will let you know. This is an absolutely new watch with full warranty and guarantee.

I would request you to please take the matter and arrange to eight get my watch repaired or replaced immediately.

Sashi Kumar Nair
7/8/2013

sir,
FAST TRACK DRIVER DRUNK & DRIVE HIT MY FRIEND AND WENT OFF ( Proof of identity car Number shift TN09 BM 2941 )
we are here to inform ( complaint )that today 25/07/2013 Thursday just 1hour before Exactly 10.33 PM, Driver from your fast track hit my friend and his Hero Honda splender bike with rash drive , we the people stop the vechicle and checked that the driver is DRUNK & DRIVE. even he not able to answer for ours and he went off. This is just for information if you warned that person or to Terminate that person, we make complaint tommorow to Police station about that person and vechicle.
Vechicle Name --Shift white in color ( Both door side advertisement display in Red vechicle no ------ TN09 BM 2941
Driver Name --- Senthil ( What he inform in that place ) Kumaran nagar he came from DLF .
<I> Full Drunk and Drive</I> So take proper action and inform otherwise your FAST TRACK name totally spoil in our DLF & Bolivini Garden.
Regards<B>

Fast track taxi service Bangalore is very unreliable. To quote a few bad experiences, I have had several bad experiences with them because of which I have missed critical meetings, had to deal with several drivers, have been stuck at the pick-up locations for hours....again and again..
Please keep them low on your priority list while booking a taxi or else you could be stuck and left at the mercy of their foolish customer service agents.

I booked after trying for halfanhour @ 6.45pm for pickup at 8.30pm on 11.6.13, I got d driver no. Etc.. Shortly. Till 8.25pm I didn't get any call. I tried the drivers no.and he said he had informed to his office that he will not be coming and asked me fo contact his office for alternatives. Then I again tried for 15 to 20 mins & enquired the fast trak people . Till I called them they aren't aware of the driver issue. Neither does the driver has the courtesy to inform the customer nor does the so called officers. Till 9.30 nothing happened, I kept trying and the no.is busy busy busy, what a wonderful company it is. I had to book another service provider and reach home at 11.30pm. Same day evening my pickup was given to two drivers. This is totally a hopeless company.

I bought fastrack watch from my home town Thalassery Kerala and its hardly a week i used that phone. When i complained about the problem he send the watch to the service center and it took 1 month to get back. When i got my watch back i was happy that my problem get resolved but it lasts only a day and again it get damaged..

Hi,

I had booked the call taxi on 24th May for journey on 25th May at Chennai. I waited for the call from the service people till 6:20pm. When i called them they tell me coolly that there are no cabs available. They have not sent even one message nor a call. Because of this i am Missing the bus to Hyderabad. PFA the screenshot of the same.

Thank you
Sai Krishna

I have a fastrack watch modal no 3016ASB .parches on 22/07/2012 .my watch is under warranty, its not working proparly.I had face the problem from 3 months.shopkeeper giveing me stupid answer and try to avoid repairing .I hope u wil help me to soleve my problem .my name H.M.Kadam.[protected]

I have purchased a fastrack wrist-watch bearing design no-NB1473MOi on 21-02-13 from Anglo-Swiss Co,
Krishnagar,Nadia,West Bengal.Said watch getting sudden stop.Under warranty I ve received bad customer
service from selling dealer,they told me,we will deliver your watch by 15-20 days.What do i do??Guide accordingly.

Soumya Mukherjee
Cell-[protected]
E-Mail-mukherjee.[protected]@gmail.com

I bought Fast Track watch from exclusive fast track showroom (Phoenix Mall- Chennai). My sister started using it a week later. It stopped working in next few days. When I reached showroom, it was exactly 20th day from purchase. Service Center of T-Nagar branch confirmed that the whole machine inside the watch was faulty and they took 10+ days to change everything inside it.

As per their servicing norms, a product can be replaced only if it was purchased from Titan Showroom.. I don understand tis point at all. Then why the hell they want to introduce a product in name Fasttrack and establish exclusive showrooms for that or why can't they have separate service centers for Fast Track... who's responsibility is this??

I denied accepting this useless service and asked for Replacement. They refused. Why do I need to accept a faulty product which is not worth of working even a week. I could have got second hand product for much cheaper rate.. I really wonder what Brand is this?? At Least they should know wats the Customer service is!!!

I haven't got any proper response for the complaints made so far..

Service Ref Id: 413MDSS17B1175
Customer Complaints ref no: 357614

HOPE THEY SHOULD RESPOND TO THEIR CUSTOMERS.....

I was booked the tempo traveler two days before boarding with fast track but finally they said there is no tempo traveler is available right now you can avail Chevrolet tavera and i don't have any choice and i was booked three tavera and traveled with my family( i spoke to fast tack person he said i cant help you in this i paid extra Rs.2000 because of that guy name is parthiban.

I have purchased a fastrack watch from re known shop Jay watch Co.Bistupur Jamshedpur.Date of purchased is 27/02/2012 ,Model No.9911PP02 .Beginning of the days watch stopped to run,Then servicing was done by the same shop authorised service centre. and told by them that machine was changed.But my watch was stopped again and repeated by service centre. At persent my watch is stop again what can i do..My question is that a reknown company watch how many times stop to run in a year.Please reply me soon .I am a student of class 11.
Thanks Sir
Aushik Nigam

I bought the sunglasses of Fastrack-model no-M068BK8P for which the brand claims that the lenses are impact and scratch resistant to a certain limit but even in normal use and good care, scratches started to appear on lenses, and also there are spots on the corners of the lenses, which are well within the warranty. The dealer denied to take any action when i did compliant about this by saying that scratches will appear even by dust, and he company will not take any action, also that I should have informed about this within a week or a month then what is the use of 1 year warranty that company is giving. I got no value for money and a poor quality product for Rs 1990 that I spent on a brand like Fastrack.

I booked the Fast Track call taxi on 14.04.2013 (3.30 P.M) for my sister engagement and I informed to customer service center that i need the taxi on time (by 5.30 P.M). Since its important to reach the engagement on time. I was awaiting for the call from taxi driver from 5.15 P.M onwards, but no response. So I called to the customer service center and they provided me taxi driver number.

When I tried to contact him, he stated that he is in MGM Theme park and he is not a right driver. Then again I called them and informed them, that they provided a wrong driver number.

By 5.45 P.M, a guy from the Fast track called me and informed that taxi availability is not there, so it takes time to provide the taxi. i have conveyed him the importance of being on time and it’s important that I should reach on time. Since it’s my Sister engagement and she is with me and the engagement timing on 6.30 PM.

When it was 6.00 PM, it was my 6th call to customer service center and still they haven't provided me the proper information. So I took an auto and reached my destination.

By 6.20 PM, a guy from Fast track called me and gave the Taxi driver information. I got really frustrated and scold him and disconnect my call.
Due to this, my parents and my sister really got depressed and tension made the situation so worst.

This incident should be taken into serious consideration before booking the fast track.