FastWay Transmission Complaints & Reviews

Respected Sir, We have subscribed fastway cable service on (27-Jan-2015) and our STB(Set top box) Number is FCBFFGKKG. We already made the payment of February month on (20-Feb-2015) but we didn't get any message regarding payment and our cable operator again claiming Feb payment which was already paid and now our cable is not working and also we are unable to pay March Payment as well. So we request you to please take a look on the above issue as soon as possible. Please let us know in case of any issues. Thanks and Regards, Sanjeev Kumar H.No - 289/1 Sunder Nagar Patiala. Mobile : [protected] Email-id : [protected]@gmail.com

Dear Sir, I have A Set Top Box connection with you in the name of Jamal Uddin House No. 369 FF, Sector 80, Mohali, With MAC No. BCC81078217E AND. I have Error No. 104, No Signal since last two months. I am calling your customer care no[protected] Regularly From 22.02.2015 as per detail below… Date Complaint No. 22.02.2015 1279620 24.02.2015 1288712 28.02.2015 1302937 02.03.2015 1314341 18.03.2015 1368705 29.03.2015 1409784 31.03.2015 1420084 01.04.2015 1422892 03.04.2015 1431238 4:4:15 1434923 and 5:4:[protected] I Have also called on local cable operator’s office no. [protected] but no response received from there. What A man. No response till now. Please look into the matter and resolve the issue ASAP.

I am rajat mahajan from amritsar, i want to add one more connection, new set top box. I am requesting to my operator for new connection at least from one month but still no one comes, everytime i call they make excuses like wiring, collection etc. Si this is my problem operator harrassing me ...plz look at this

Hi i am from raipur khurd chandigarh and name of local operator is satyam cable network raipur.i got connection last week of january this year n they charged 1000 inr including 1 month of rent n provide me old setup box with broken remote and when i asked about payment slip they gave excuse everytime like will give tomorrow etc from 27th feb i have no signal in cable and going their office every day for complaint and i gave 2 time setup box to them because they asked for it and returned without signal now they are asking for 200 inr again to change the box plus 280 inr as rent again n saying otherwise your cable will not work n behaving like goons n talking rudely i have no connection from last 15 days then why i need to pay again for rent if i am not geeting the service it is not my fault it is there fault to not provide the signal to customer.it is really poor service n spoiling the name of fastway. As lots of local customer already left the fastway n have connection through dish.. Please look into the matter.

Dear All, I am very much dissatisfied with the FW follow ups & customer care. First time I called customer care on 4th Mar with mob no [protected] with request no 34894 that your STB will be installed in 24 hrs. From 4th Mar till now (13th Mar) I am regularly calling customer care from same mob no & no one is here to listen my complaint, (giving silly excuses. I do not want connection from Fast way. Thank you very much for your service. Regards, Pankaj

hello is there any one????? i am living in chandigarh sec 29B 1444/25. i want to inform you that my cable network is not working from last 5days, i am calling regulary but every time they said it will take 1hours but it become 5 days now. so please solve our problem...

my cable remained off most of times on every saturday and sunday and most of times during world cup matches Ihave complaints many times to the operator and you but you pay no attention. Idoubt that some illegal connection is going on this area by the operator and my cable is connected with some one else during important world cup matches. please enquire into matter and take action against the operator immediately under advice to me.

CHIP ID: [protected] SS ID:[protected] SN:[protected] Request no. 1273920 CRN:1951930 Mera naam Simarjit hai maine 3-4 baar cable ki complaint ki hai par thode time ke baad cable fir band ho jaati hai screen pe Error-104 show ho raha hai abhi bhi kal sham se cable band hai aur error show raha hai fastway waale koi solution hi nahi bata rahe.

Dear sir. I have taken fastway set top box in may 2013 .he has taken rs 1200 /- as a security depositideposit Till date wwe havhave nnotnnot ggot tthetthe Slip. He isis given old set top box with old remote. Now he is dendenindendening fofor ththiththis

I have one fastway connection Address: #813 sec 19 panchkula Haryana 134113. I am getting error 109 from last 15-20 days try to contact my cable oprater not he is not responding the phone, also visited his provided address but unable to get him. I call customer care ([protected]) as regester a complaint #1258118, but no response from fastway. I called customer care again and again they provided me one more complaint#1264187 on 18 Feb and one more complaint on 19th Feb #1267584. I am calling every day to customer care and cable opreater (sanjay) every day but getting no respone. all so called one of local office number[protected] lots of time on 20 feb evening 5:30 PM but no one is responding the call. However I taled some on the same number 4-5 days back, he assured he will call to cable operated and solve the proble but no positive response. I am not getting the service from last 15-20 days, , , I request fastway either startmy service or disconnect my connection. I found fastway is unable to provide after sales service and there local cable oprater is no professional. Regards Vijay Saini [protected] [protected] [protected]

I have 3 TV connection of FastWay, but i realize service of the company is very poor. i made 3 times complaints in last 5 days but there is no response and local operator never picked phone. Such a slow way. I suggest not to subscribe this kind of poor service to any one.Kulbir Gaba [protected]

Dear sir I'M Sandeep singh from rajpure. Sir mene 2 month se Rajpura cable operater ko pament ki hai Bt usne mere ghar me abhi tak fastway ka setup box nahi lagaya. Uska name sukhwinder singh hai mobile no-[protected]. Dear sir hamara salution aaj jarooor hona chahiya

I AMAN SHARMA R/O 3354\1, sector 40 d Chandigharh. My Remote control is not working since last 2 weeks. I complaint many times but there was no responce by your local cable opreatror .. Therefore request to take suitable action against him & arrange to replace my defective remote control. Regards, AMAN SHARMA. Mobile no.[protected].

Dear Sir I am subscriber of fastway customer id 693288, THE CABLE connection is down since 30 dec 2014.I approached the local service provider, but no one attended the call. Then i lodged the complaint with company on 2 dec 2015 vide no 111685. They promised to restore the connection in 8 working hours for that i received the sms also. but no one come to attend the problem.They are making false promises and not providing satisfactory service.i have to undergo mental agony and depression as i am cut off from world no news no sports no entertainment.i missed new year entertainment programs also. In this regard my security deposit and month fee be refunded and licence of the service provider ber suspended. regards GURNAM SINGH [protected] CUST ID 693288 COMPLAINT 111685 542 D II HOUSEFED COMPLEX NEW AMRITSAR

Respected Sir, it is to inform you that my set top box cable is not working from past 15 days. This message is being displayed at my TV screen whenever i switch it on -(CHANNEL UNAUTHORIZED, 109- YOU HAVE NOT SUBSCRIBED TO THIS CHANNEL. TO SUBSCRIBE PLEASE CALL[protected] Sir My Cable operator is M.S Communication Naraingarh Chheharta whose number is[protected]. I always give charge of Rs 230 at time. This operator is very irresponsible towards his customers I have visited many times to his office but nothing is resolved at his end. I have made many calls to your help-line number[protected] .I get no response from there too. Very bad impression of fastway is noticed please help. Set Top Box MODEL:Cisco 3410DVB, Cisco PID: 4040162, Cisco TAN:[protected], manufacturer date: 20120505, S/N: FCBBFBKVG, MAC: BCC[protected]

I m 7 year old customer of Fastways from Patiala (Nabha Road). I pay advance bill of payment 280 inplace of 260(actual rate)for the month Dec 2014 on 6th of December.After payment has been done the cable has stopped on 29th Dec 2014 and asking for the reciept of payment. When we told him to check his own record, he mis behaved us dis connected our 7 year old connection and . After long time and several complaint till now the fastway cable is not working and show 109 error. They said that the bill has not been paid by me. This shows that opertor is harassig me.Same he did last month with my neighbours. My phone no is [protected] and the cable operator no is [protected] (no. switched off)

Really very much disappointed with the fastway service, its been almost 6 days and my cable problem is still
Not solved, well i would like to draw ur attention towards the local operator, worst and ill mannered, i hv
Told the operator to activate the silver package but i don't know which pckg is activated as they don't provide the bill although i ask for the bill every time, second they cut the cable i[censored] register a complaint against them,
I registered my first complaint on 24th dec but its not resolved yet, i know the operator is intentionally troubling
Because it has been happened bfr once we pay them for service, cable often start to trouble till their next paymeny and due to their this behavior almost all people in my society has switched to dishtv, second complaint is regarding customer service whn i called up to know the status of my first complaint which was recorded as resolved without my feedback and then they again register the same problem with different complaint
Id in 26th dec, do lemme know plz whn ur cc and cable operator are planning to resolve the problem, although fastway has already failed their commitment of 8 hrs problem solution but still i am hoping that atleast the managment won't disappoint their customers otherwise do lemme know should i also switch to
Dishtv..
The error is 104 signal not found, all the wires are properly attached, also cable do play intervally so obviously no problem at my end...

Today i called up at chd office[protected] to change the operator. A lady picked up the call and asked about the network detail and the name of operator (Which i dint know as different people come to collect the payment ans as i already stated they don’t provide the bill) and how she reacted to it “aap parhe likhe ho aapke paas ye details honi chahiye”. No wonders now why fastway services are worst. When the people working in offices are so smart how can expect service to be good.

One word to describe the overall experience and service is “pathetic”.

Complaint no. Register on 24th is 1078969.
Complaint no. Register on 26th is 1085753.
White color box register on gurumukh name.

Society 26.


Rgds
Ambika

Jatin and I have spoken to Jaspreet, Manpreet, Gagandeep, Akash from customer care team and Jaspreet from Senior Team but they are continously telling me that the new Add on Connection will be done in 4 to 6 working hours. This is totally consumer harassment as till date my request has not been processed. Kindly look into the matter and resolve my complaint. I hope to see a new add on Connection by tomorrow noon after writing you this mail. Else let me know if you cannot process my request. Thanks Jatin kumar [protected]

THIS FASTWAY CABLE NETWORK IS JUST RUBBISH N MAHA BAKWAS SERVICE, I DID'NT SEE SO POOR SERVICE LIKE FASTWAY... I ASKED THEM FOR NEW CONNECTION IN MY NEWSPAPER OFFICE N THEY PROMISED ME TO INSTALL IT IN 24 HOURS BUT AFTER 72 HOURS ALSO THIS FASTWAY EMPLOYEES START MAKING EXCUSES AGAIN N AGIAN ..THERE IS NO ANY SYSTEM IN THIS COMPANY ..COSUMER CARE IS JUST A BOGUS SERVICE ..NO ONE HEARS YOUR VOICE HERE ..EVEN I[censored] CONSULT TO M. D. OR C.E.O OF THIS COMPANY THEN ALSO NOBODY WILL LISTEN U ...SO FINALLY WE CAN SAY THIS FIRM IS JUST TO DISSAPPONIT AND IRRITATE PEOPLE BCAZ THEY HAVE MONOPLY IN PUNJAB SO THEY COMPELLING PEOPLE TO BEAR THIS RUBBISH COMPANY N THEIR BAKWAS SERVICE .

I pay advance bill of payment 260 for the month Dec 2014. After payment has been done the cable has stopped on 5 th Dec 2014. After long time and several complaint till now the fastway cable is not working and show 109 error. They said that the bill has not pay by me. This shows that opertor has harashed me..The online receipt is attached herewith. My phone no is [protected] and the cable operator no is [protected]...