FastWay Transmission Complaints & Reviews

Dear Sir I am subscriber of fastway customer id 693288, THE CABLE connection is down since 30 dec 2014.I approached the local service provider, but no one attended the call. Then i lodged the complaint with company on 2 dec 2015 vide no 111685. They promised to restore the connection in 8 working hours for that i received the sms also. but no one come to attend the problem.They are making false promises and not providing satisfactory service.i have to undergo mental agony and depression as i am cut off from world no news no sports no entertainment.i missed new year entertainment programs also. In this regard my security deposit and month fee be refunded and licence of the service provider ber suspended. regards GURNAM SINGH [protected] CUST ID 693288 COMPLAINT 111685 542 D II HOUSEFED COMPLEX NEW AMRITSAR

Respected Sir, it is to inform you that my set top box cable is not working from past 15 days. This message is being displayed at my TV screen whenever i switch it on -(CHANNEL UNAUTHORIZED, 109- YOU HAVE NOT SUBSCRIBED TO THIS CHANNEL. TO SUBSCRIBE PLEASE CALL[protected] Sir My Cable operator is M.S Communication Naraingarh Chheharta whose number is[protected]. I always give charge of Rs 230 at time. This operator is very irresponsible towards his customers I have visited many times to his office but nothing is resolved at his end. I have made many calls to your help-line number[protected] .I get no response from there too. Very bad impression of fastway is noticed please help. Set Top Box MODEL:Cisco 3410DVB, Cisco PID: 4040162, Cisco TAN:[protected], manufacturer date: 20120505, S/N: FCBBFBKVG, MAC: BCC[protected]

I m 7 year old customer of Fastways from Patiala (Nabha Road). I pay advance bill of payment 280 inplace of 260(actual rate)for the month Dec 2014 on 6th of December.After payment has been done the cable has stopped on 29th Dec 2014 and asking for the reciept of payment. When we told him to check his own record, he mis behaved us dis connected our 7 year old connection and . After long time and several complaint till now the fastway cable is not working and show 109 error. They said that the bill has not been paid by me. This shows that opertor is harassig me.Same he did last month with my neighbours. My phone no is [protected] and the cable operator no is [protected] (no. switched off)

Really very much disappointed with the fastway service, its been almost 6 days and my cable problem is still
Not solved, well i would like to draw ur attention towards the local operator, worst and ill mannered, i hv
Told the operator to activate the silver package but i don't know which pckg is activated as they don't provide the bill although i ask for the bill every time, second they cut the cable i[censored] register a complaint against them,
I registered my first complaint on 24th dec but its not resolved yet, i know the operator is intentionally troubling
Because it has been happened bfr once we pay them for service, cable often start to trouble till their next paymeny and due to their this behavior almost all people in my society has switched to dishtv, second complaint is regarding customer service whn i called up to know the status of my first complaint which was recorded as resolved without my feedback and then they again register the same problem with different complaint
Id in 26th dec, do lemme know plz whn ur cc and cable operator are planning to resolve the problem, although fastway has already failed their commitment of 8 hrs problem solution but still i am hoping that atleast the managment won't disappoint their customers otherwise do lemme know should i also switch to
Dishtv..
The error is 104 signal not found, all the wires are properly attached, also cable do play intervally so obviously no problem at my end...

Today i called up at chd office[protected] to change the operator. A lady picked up the call and asked about the network detail and the name of operator (Which i dint know as different people come to collect the payment ans as i already stated they don’t provide the bill) and how she reacted to it “aap parhe likhe ho aapke paas ye details honi chahiye”. No wonders now why fastway services are worst. When the people working in offices are so smart how can expect service to be good.

One word to describe the overall experience and service is “pathetic”.

Complaint no. Register on 24th is 1078969.
Complaint no. Register on 26th is 1085753.
White color box register on gurumukh name.

Society 26.


Rgds
Ambika

Jatin and I have spoken to Jaspreet, Manpreet, Gagandeep, Akash from customer care team and Jaspreet from Senior Team but they are continously telling me that the new Add on Connection will be done in 4 to 6 working hours. This is totally consumer harassment as till date my request has not been processed. Kindly look into the matter and resolve my complaint. I hope to see a new add on Connection by tomorrow noon after writing you this mail. Else let me know if you cannot process my request. Thanks Jatin kumar [protected]

THIS FASTWAY CABLE NETWORK IS JUST RUBBISH N MAHA BAKWAS SERVICE, I DID'NT SEE SO POOR SERVICE LIKE FASTWAY... I ASKED THEM FOR NEW CONNECTION IN MY NEWSPAPER OFFICE N THEY PROMISED ME TO INSTALL IT IN 24 HOURS BUT AFTER 72 HOURS ALSO THIS FASTWAY EMPLOYEES START MAKING EXCUSES AGAIN N AGIAN ..THERE IS NO ANY SYSTEM IN THIS COMPANY ..COSUMER CARE IS JUST A BOGUS SERVICE ..NO ONE HEARS YOUR VOICE HERE ..EVEN I[censored] CONSULT TO M. D. OR C.E.O OF THIS COMPANY THEN ALSO NOBODY WILL LISTEN U ...SO FINALLY WE CAN SAY THIS FIRM IS JUST TO DISSAPPONIT AND IRRITATE PEOPLE BCAZ THEY HAVE MONOPLY IN PUNJAB SO THEY COMPELLING PEOPLE TO BEAR THIS RUBBISH COMPANY N THEIR BAKWAS SERVICE .

I am a customer of Fastway Cable Services and my customer ID is 1446690. This cable has worst performance . Mostly the cable is out of order or not working properly . So I am very disappointed regarding their services . No feedback if I lodged complaint at customer center no. [protected]. The service of Fastway cable is totally BAKWAS.

My STB Remote control is not working since 12th Nov . STB no is MAC[protected]F. I stay in H.No-71 Raman enclave, Kharar. G Mohali. The cable is operated by a Kharar based operator. I have made complaints several times but they are not responding at all. Therefore request to take suitable action against him & arrange to replace my defective STB remote control. regards, Rajesh [protected]

I am Jatinder Singh from Q.NO.1558 type II DMW Railway Colony Patiala.Pb i have HD setup box of FASTWAY with MAC NUMBER:38C85CBAB737 MODEL NUMBER:920 and it was not in working from 2-3 months. I complaint many times but there was no responce. in patiala office i meet MR.DHILLON last month and he said me for quick action he will take but he not taken till now i get very much harrasment.plz help me and take action on this, and change my HD FASTWAY SETUPBOX... THANKS JATINDER SINGH MY CONTACT NO:[protected], [protected]

Zee channels were discontinued in September 2014 and when contacted the local contact person of Sector 46/A, Chandigarh, he informed that these channels have become paid channels and so we shall have to pay Rs. 30/- per connection which we agreed immediately. Therefore we paid Rs. 60/-for September in Oct 2014 along with with Rs. 60/- for Oct 2014. These channels along with some other channels again were switched off on 15/10/2014 and when we checked at customer care they informed that you have to switch to Platinum package we again agreed with immediate vide request no. 845942 n 845959 dated 16/10 but nothing did happen. We again contacted at [protected] they informed that since these channels we have to paid extra for every that we require which we also agreed vide no. 863090 dt 22/10 but nothing has happened and the channels required are still blocked. Mean while we also tried to contact your local contact person Mr. Mony of Sector 46/A, chandigarh who had collected Rs. 120/- along with normal monthly charges of Rs.620/- for Oct 2014 but he is not responding for obvious reasons. S L Munal # 112, Sector 46/A, Chandigarh [protected].

Hi. I am Ankit Sharma from Mohali. We are not able to watch anything on TV due to bad cable connection. I have called the local phone support for 5 times . There is no help till now. Please look into the matter, otherwise we have to go for some other connection. Phone number : [protected] Email : [protected]@gmail.com Address : 2387-B, SCL society, Sector 70, Mohali

MAC no. is38c85c790e98 in the name avinash chander sehgal 50 chhoti baradari part 1 jalandhar city.we were paying RS250pm2 month back and operatur wanted rs 300 pm for last 2 months without any reason and also deleting some channels.no reply by cable operator.now wef 15 /10/2014 no form supplied for change of package.pl intervine otherwise the matter will be reffered to next central authority.thnx

Dear Sir/Mam This is to bring to your notice that many of the channels on our fastway cable network are not working fine. It was conveyed to the operator a month back and they came and told us that the wire needs to be changed. We had been continously requesting since then, asking them to change the wire and they always tell us about the unavailability. Infact we offered them the money for the cost of wire and asked them to get it and take the payment from us, still no action has been taken. We are deeply irritated and frustrated with this attitude of the operator. So, we Kindly request you to look into our case. I've also sent this as a query on Fastway website and have given my details there. In Case, more information is required, My email Id is: [protected]@gmail.com

Hello Sir, My complaint is that many channels which are on high demand like Zee TV, Sahara One, Aaj Tak Tej, Star Utsav etc. channels are disappearing. Many people move to the Dish Tv instead of Fastway because of closing favourite channels.Now It is my humble request to you, Please start these channles. Otherwise a day is coming soon when nobody likes Fastway, Everybody likes other . I Hope a reasonable action will be taken as soon as possible Your Customer Shiv

I have been facing probleem with fastway. i have registered a complain - 774561. No body is serious to resolve the issue also no senior is available to take calls. It is very pathetic experience. If you are not able to resolve the issues then what is the need of customer care. This is really a unprofessional act by fastway.

I am a consumer of FastWay Transmissions providing digital cable service in Patiala. I have made advance payment for the cable services every month.My cable is not working from last 4 months.Local cable provider of the Fastway (having Name: Sonu) is not answering my Phone calls.Please go through the issue in detail and provide me with my consumer rights. Thanks Pankaj Bhatia, 65, New Green Park Colony, Jhill Road, Patiala.

Hi, I got cable connection on[protected], but Remote was not working properly and I was supposed to have a new Remote next day, but I haven't received any Remote yet, I also reported a complain regarding this : #1) with complaint #536381 and call was attended by Mr. Harsh, #2) Sent a mail to [protected]@fastway.in with cc to vivek.[protected]@fastway.in on Sat, Sep 6, 2014 at 10:03 PM. #3) Also dropped a message through website. #4) Also called to local cable operator [HMP CABLE] but in vain. Moreover today they are asking for extra charges to exchange the remote. Its been a one month and I am facing lot of issues with this remote like unable to shuffle the channel, continue blinking and Its shuffles channel itself if I put the remote in-front of TV. Please do some need full. NOTE : Set-top box and remote was too old at the time of installation STB NO : [protected] Thanks, Naresh kumar

Hi, This is regarding the cable not working complaint for box no. VC ([protected]-8) with a Chip id ([protected]) installed at 7A, Sanour Road, Tej Bagh Colony, Patiala - 147001. The cable is not functional from the past two days, and even after my repeated complaints nothing has been done. So please look into the matter as soon as possible. Thanks, Swati

SIR, WE HAVE USED 4 CONNECTION OF CABLE BOX NO IS S NO CTBBKJXWQ AND MAC NO IS 38C85C7980 IN NAME OF JATINDER PAL SINGH JALANDHAR OUR CABLE OPERTAOR RECIVED 850 RS PER MONTH AS PER YOUR RATE 800 RS IS CHARGES AND HE NEVER ISSUE A RECIPT, WHEN WE ASK FOR RECIPT HE TELL US CUT YOUR CABLE CONNECTION, I AM NOT ISSUE A RECIPT FROM JATINDER PAL SINGH [protected]

I am experiencing acute problem from fastway transmission service in Chandigarh Zone. * First of all Fastway customer care is the worst customer care I have ever experienced. They don't bothered to pick up the phone even after trying for 3 hours continuously and that is not from one phone but from number of phone including landlines and mobile networks from different service providers. I have tried from Airtel, Idea, Tata docomo, BSNL landline, simultaneously for last more than one week number of times and they least bothered to pick up the phone. I can submit call details and recorded phone conversation where is is being transmitted on all of my 12 phones that customer care executives are busy on other phone calls and call will be taken after one minute and 40 seconds. I have hold all 12 phones for 3 hours and none of there customer care have bothered to answer the call. I have experienced the same simultaneously for last one week. I have tried for more than 170 times and returned with no answer. This is the way Fastway is treating its customers due to which they are in the market and earning a lot from the customers. It is their utmost liability and duty to answer the call and sort out my complaint. But they have least bothered as they are getting money and areas due to their political backup. Fastway is the worst cable transmission service ever. They should be blacklisted and should be banned to serve anywhere in the whole world except Antartica. It is good, if they are licensed to transmit their signal in Antartica where no one is to watch so they can do as per their own wish. I have made complain for last 10 days and no one has bothered to answer my complaint. This is not the first time. I have waited patiently for last 10 times and on 11 time I am taking this issue to general public so that everyone could get what they are serving us for which they are getting a fixed money every month. It seems that pension has been fixed for them from general public with the consent of the concerned government. There is no one to hear any public grievances, not from Fastway or from the government authorities. If I am paying for the services I need, they are bound to give me service. Fastway Transmission, Chandigarh is the worst transmission in the whole world. They should be kicked out of this globe.