FastWay Transmission Complaints & Reviews

I am consumer of fastway transmission services through Jolly cable ludhiana. The set top box interrupt services after some time. On continuous complaint the mechanic of jolly cable came and told that the set top box is faulty and will change on sunday 21.04.14 but no result today i made phone call various time to change the set top box but every time the answer was ` just coming` Now I want your involvement to resolve my problem. Hoping for an early solution. Sunil Jain 286-B, BRS Nagar Ludhiana Contact: [protected]

DEAR SIR /MADAM
I am your coustmer from # 2593, phase 2 patiala . one connection is already there at my home and i had applied for the second one yesterday .your service operater PARDEEP visited my house in my absence for second connection and PARDEEP demanded extra chargers by misguiding regarding the extra length of cable wire . please take the suitable action ...
your faithfully
HARPREET SINGH
[protected]

I am Ajaybir singh R/o A-1 Bhawani nagar majitha road Amritsar my cable connection is not working i made complaint on [protected] dated 9th April 2014 and no. is[protected]. they said your connection will work in next 4 to 6 working hours next day again at 2.30pm i got the same answer. Now its more than 48 hours but no one come to solve my complaint . Its very bad on your part. I want to know my complaint status . Every time i call on [protected] they say your connection will be checked in next 4 to 6 hours, how many 4 to 6 hours comes in 48hours you can see till now no one has come to check it. Your company had such a big network but u cant do like this to u your regular customer. Can u mail my complaint status on my id [protected]@gmail.com

Dear Sir/Madam, I'm a Fastway subscriber in Sector 68, Darshan Vihar Mohali and subscribed to Fastway Connection in the Month of Dec 2013 by paying up 1800/- for setup charges inclusive of new setup box fees. The Fastway staff gave me a used Setup Box of which the sensor was not working plus the box hanged a couple of times while watching and I had to manually restart it. I repeatedly called Fastway staff Jagpal at [protected] for replacement of setup box which he didn't. Left with no option I refused to pay monthly charges till my problem was resolved. Instead of replacing the setup box Fastway disconnected the connection though I told them I would clear all of my previous pending charges when my setup box is replaced. Now the service technician is not picking up my call and Fastway call centre no. [protected] is always switched off. Please state what legal action can I take up against the Fastway. Vikram Brar +[protected]

Respected sir, I live in sector 66 Mohali, #2535, Ground Floor, My phone number is[protected], it is registered to you with my name as Rajesh. I am a fastway user for over last one year.Your local cable operator gave me old setup box, which had network issues.He never pays attentions to our problems.On March 14th he took the setup box with him to replace with the new one, but till date he has not replaced it and neither he pick calls.He is such an .He misbehaves with us.I called ur cutomer care twice but no solution what so ever.What am i supposed to do? I dont get it why do you claim to be the best cable network.

My cable not working from 20 march 2014, i complained about it on 20 march 2014 and customer care executive were saying problem will resolve in 4 to 5 hours I complained about five times By calling [protected] But there is no solution of problem till now I sent my id proofs also but there is very irresponsible treatemnt from customer care Its about 48 hours and my cable is not working till now Every time i call i have to explain all story and have to listen that it will resolve in 4 to 5 working hours But from last two days its not working

Dear sir/madam, My Name is Vishal Bansal From Ludhiana City, I m Calling this Saturday New Setup Box install My Home My Address is H.No 714 Street No-3, Kailash Ngr, Near Cancer Hospital, Ludhiana But Still I m many time calling customer care But He Says me sir Wait 24 hrs, But Today no Any Install our fastway setup box and My Area cable Opreater Ph no is Switch off, I m many Request of Customer care But Today No Result our Fastway, I m very Thankfull to You Solf My Problem, Thanks, Vishal Bansal, Ph-[protected]-[protected],

Dear Sir,

I have loged a call on[protected] many times but every time they ask me within 24 Hours we will instal new connection in your home but till it is not instaled.
My complaint no is[protected]
Customer Care Executive Name: JYOTI
Team Leader Name: Mr. Harpreet

Till issue has been not sole. Kindly look into the matter and solve it as soon as possible.

With Regards
Sandeep Kumar Verma
Email ID: sandeepkr.[protected]@yahoo.com

My Tv is continue Displaying a message 'Your STB is not register with us". I am using this STB from 2010 and i had submitted all the document for new connection 2010. I lodged a Complaint to FastWay on[protected] and resubmitted all the document's again through email followed by reminder on 05, 06 but till date no action has been taken to solve my complaint only fake assurance are being given by executives. Complaint No. 173855 VC : [protected] STB : [protected] Sanjeev Mob [protected]

Dear Concerned,

I really want to update about pathetic services of fastways cable in Chandigarh, initially my cable services was discontinued as per call center people " we have old black box which is discontinued" then we changed and purchased new box from local operator who took old black box and delivered new box with charges of Rs 800 and took all relevant documents along with ID proofs.

after around 7-8 days my services were discontinued because of ID not received ... Its pathetic coordination of Company and franchise ... then again we submitted ID proof to local franchise and services were restored.

Now you can imagine the pathetic service level of this company ... TODAY again my cable connection is disconnected b'cos of ID not submitted.

The best part is how these people specially their call center executives are trained to lie and harass the customer ... My question is if this company have not received my ID then how come they started my services and then when i requested to contact any senior person their standard answer is all seniors are in conference.

God bless Fasways cable ... they are running b'cos of political backing ... Dande ke jor per !!!

Rajesh ... Chandigarh ... [protected]

Dear sir, I have registered my complaint many times to you due to STB error & with 109 error on my TV screen.I humble request to activate this as early as possible.SNo[protected], MAG No- [protected], IAF- 1337705, NUID NO[protected].NAME- RAMESH CHAND SHARMA So please go through with my complaint.And please start Ten Action again on fastway cable.

I am a customer of Fastway cables since the company got started in 2008. It has been approximately 24 hours that I have complained at Fastway customer care number regarding my complaint of HD set up box, but still the problem has been not resolved. I am highly disappointed with the service of Fastway cable. Yash Pal Vinayak [protected] Mohali Phase-3 A

Fastway cable has removed ten action from the list of channels for over 2 years now.. and when i call them they never give any logical explanation for why they removed the channel.. please somehow do something and let people enjoy quality sports matches

hy sir,
please solve my problem.
i have rejister my new fastway box before one month. i will call every time ur caller and our cable oprator bot no process.
ur calling team and our cable oprator is bad.
my cable oprator no is - +91-+[protected]

plz call him and say let install my set up box of fastway.

sir i sukhwinder lal, form Phagwara. i am using fasway cable at my home for entertenment from last many years but[protected] i say a ERROR 109 than i contact to fastway customer care center they told my that my set top box was not register with my name its register with cable oprator's name then i ask for how can i register it with my name they told me to send my whole detail to them to they official email address, i done as they...

Dear sir Good Evening,

We have a cable connection and set up box connection at patiala. the address is as below: B 42/366 (2911/1), Bagichi mangal dass near anardana park, patiala. From last many days we are facing problem of set up box.

details are as follows:

Sr. No. FC BBH NWTG
MAC Address: BCC 8107ABC54
Model No: 373
Hardware Id: 809.

kindly resolve this issue at earliest.


Regards,
Dr Vijay Jain

Dear Sir/Madam, Last Cash receipt no 203492 dt 26/10/2013, VC No [protected]-3 in the name of Rajbinder Singh Pathania H/No 1679 St no-2 New Prem Ngr Ludhiana. Facing error 109 dt 15/11/2013 & continued complaints against this error on your customer care no[protected] & [protected], [protected], [protected].But till now my compalint is pending . last fifteen days .why? ple look the matter & solve the issue. Tks Rajbinder Singh Pathania [protected]

actually i ordered the HD box to my cable operator but he didnt deleiverd that to me even in 6 months i called at fastway office in Jalandhar and Ludhiana both but they didnt do anything...after that i just get that they said that our cable operator didnt paid his payment to the office...as i told at fastway office that my all payments are clear but my cable operator didnt payed some payments to them so the are not issuing the Hd box...so what i do if i have to get that...

I wish to complaint that I had called 3 times at[protected] to get rectify my setup box as sound output is not coming out of it and the complaint number are[protected] dated 25.09.2013,[protected] dated 28.09.2013 and[protected] dated 02.10.2013. I had also made so many calls at my regional complaint office at[protected] and till now I have not got any response. kindly do needful in above matter to solve my problem. Satwider Singh H.No. 1-B, Simran Colony, Satjot Nagar, Block-D, Dhandra Road, Ludhiana. Mob.No. [protected]

hello, i m janak from panchkula, we are using for entertainment fastwaycable network with setbox in our house. they are providing very very very poor quality of cable network i had complaint many times on [protected], but al;l in vain. iof we contact our area cable operater he impose all problems of fastway( peeche company se kharab aa raha hai)company walon ka ph aata hai theek hue hum kehte hain nahi, abhi ho jayeagi six hours lagenge, koi bhi aisa din nahi hai jab se new setbox issue hue hain ki ek din, only single one day cable clear chali ho, koi sunwayi nahi hai consumer...