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Federal Bank Complaints & Reviews

3.2
Updated: Jun 26, 2025
Complaints 517
Resolved
320
Unresolved
197
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Federal Bank reviews & complaints page 7

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A
Abhiranjana
May 17, 2021
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I recharged my daughter's mobile 14 may 2021 using fedmobile. Money is debited but the status shows transaction is not successful.Please transfer or refund the money
Federal Bank customer support has been notified about the posted complaint.
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    Abhiranjana
    May 17, 2021
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    I actually transfer money from recharge on 14may 2021.money is debited but transaction is not successful. Please transfer or refund the money
    Federal Bank customer support has been notified about the posted complaint.
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      A
      Abhiranjana
      May 17, 2021
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      Money is debited using fedmobile but transaction is not successful
      Federal Bank customer support has been notified about the posted complaint.
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        M
        mikku96
        from Ernakulam, Kerala
        May 15, 2021
        Resolved
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        Resolved

        On 30/04/2021 At 15:37:39 I have spend Rs.1004 on a wesite called buytestseries with order ID[protected]. Client Number-91-[protected]. After entering Debit card details and OTP the screen showed a 504-Gateway Timeout Error. After a few Minutes i.e at 15:44 I received a message form Federal bank stating the said amount i.e Rs.1004 had been deducted from my bank account.Then i consulted the client i.e buytestseries and they reponded saying that at their end it shows in FAIL status and In such error cases, the amount will be auto credited with in 5-7 working days. But its been 15daysand my Money hadnt yet Refunded.and Hereby I am providing the screenshots of the Gateway timeout error, the amount deducted and My account on clients website Please do the necessary.
        Aug 9, 2021
        Complaint marked as Resolved 
        Federal Bank customer support has been notified about the posted complaint.
        Verified Support
        May 17, 2021
        Federal Bank Customer Care's response
        Hi Mikku,

        We are sorry to hear about your experience. Your delight is very important to us. Kindly share your concern along with your contact details at [protected]@federalbank.co.in with your ticket number (175695) in the subject line so that our team can assist you.
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          M
          Moin@123
          May 8, 2021
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          Hello, i transferred money from federal bank account to state Bank of India account through imps with reference number[protected]. I got an error message telling that the transaction has been timed out. It has not been credited to beneficiary account or not refunded...
          Please help me in this concern..
          Federal bank account holder name - Moin Hussain
          Federal bank account - [protected]
          Beneficiary account number - [protected]
          Beneficiary bank ifsc - SBIN0040779
          Waiting for your reply

          Best Regards
          Aug 6, 2021
          Complaint marked as Resolved 
          Federal Bank customer support has been notified about the posted complaint.
          Verified Support
          May 10, 2021
          Federal Bank Customer Care's response
          Hi Moin,

          We are sorry to hear about your experience. Your delight is very important to us. Kindly share your concern along with your contact details at [protected]@federalbank.co.in with your ticket number (174312) in the subject line so that our team can assist you.
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            I
            irfanceekey
            May 6, 2021
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            My federal bank account: [protected] is not able to send money by imps on a registered account in my crypto account named WazirX. I have already added beneficiary successfully already.
            Federal Bank customer support has been notified about the posted complaint.
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              M
              Milan2467
              Apr 21, 2021
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              Address: IFSC Code:-FDRL0001271 Branch Code:-001271

              My name is Milan and I had canceled 1 irctc train ticket and the irctc issued refund but the amount is not credited to my bank account . After my research now I realize that it's banks problem irctc already issued the refund and they send me the reference number of the ticket refund and told me to fill charge dispute form to the bank. So please kindly respond to this complaint it's very urgent. I'm typing the reference number & attaching the screenshot proof below :

              Ticket details:-

              Date of cancellation of E-Ticket/Date of failure of E-Ticket booking:16-Apr-2021
              Refund processing date:19-Apr-2021
              Refund amount:150.0
              Refund reference no:P2104190019198089314031
              Payment Option used : Debit cards (Powered by PhonePe)

              Thanks you sir
              Federal Bank customer support has been notified about the posted complaint.
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                M
                Milan2467
                Apr 20, 2021
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                Address: IFSC Code:-FDRL0001271 MICR Code:-680049103 Branch Code:-001271

                My name is Milan and I had canceled 2 irctc train tickets and the irctc issued refund but the amount is not credited to my bank account . After my research now I realize that it's banks problem irctc already issued the refund and they send me the reference number of 2 tickets refund and told me to fill charge dispute form to the bank. So please kindly respond to this complaint it's very urgent. I'm typing the reference number & attaching the screenshot proof below :
                Ticket 1:-

                Date of cancellation of E-Ticket/Date of failure of E-Ticket booking:15-Apr-2021
                Refund processing date:17-Apr-2021
                Refund amount:210.0
                Refund reference no:P2104170022152838403243
                Payment Option used : Credit & Debit cards / UPI / Wallet (Powered by PhonePe)

                Ticket 2:-

                Date of cancellation of E-Ticket/Date of failure of E-Ticket booking:16-Apr-2021
                Refund processing date:19-Apr-2021
                Refund amount:150.0
                Refund reference no:P2104190019198089314031
                Payment Option used : Credit & Debit cards / UPI / Wallet (Powered by PhonePe)


                Thanks you sir
                Aug 12, 2021
                Complaint marked as Resolved 
                Federal Bank customer support has been notified about the posted complaint.
                Verified Support
                Apr 21, 2021
                Federal Bank Customer Care's response
                Hi Milan,

                We are sorry to hear about your experience. Your delight is very important to us. Kindly share your concern along with your contact details at [protected]@federalbank.co.in with your ticket number (168508) in the subject line so that our team can assist you.
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                  S
                  Soosiamma
                  Apr 15, 2021
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                  Resolved

                  Address: Keezhoor po

                  I transferred Rs 35000 and 9300 to two different beneficiaries through IMPS.
                  The transaction status is shown as AWAITING RESPONSE" since over 4hours.
                  Kindly refund the money back to my account or credit the amount in recipients bank as soon as possible.it is urgent
                  Apr 16, 2021
                  Complaint marked as Resolved 
                  Mony refunded after 7hours
                  Federal Bank customer support has been notified about the posted complaint.
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                    J
                    Jibzz**
                    Apr 3, 2021
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                    Accidently, I had transferred an amount of 2000rs to an sbi account(ac no:[protected] and IFSC CODE is SBIN0018586).Please refund this amount to my federal bank account, Bank details(ACno:[protected]).Kindly do the needful as soon as early.Thankyou
                    Federal Bank customer support has been notified about the posted complaint.
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                      S
                      shibaram mishra
                      Apr 2, 2021
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                      Address: Bhubaneswar

                      UPI ID :[protected],
                      [protected]

                      Amount debited from other account but still not credited to my fed account after 30 hours. The transaction was successful.
                      Federal Bank customer support has been notified about the posted complaint.
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                        S
                        Report
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                        Address: Palarivattom, Ernakulam
                        Website: FedMobile

                        I have been trying to transfer funds may be because of network error the recipient didn’t received funds but the money debited from my account and it is showing queued transaction. Refund the money in to my account or credit the amount in recipients bank as soon as possible

                        Yours faithfully
                        Shikha V.P
                        Federal Bank customer support has been notified about the posted complaint.
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                          S
                          Swagat Acharya
                          Apr 1, 2021
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                          Out of my last 4 transactions, few of my transactions money credited to my account but not showing in the balance.

                          I need this query to be resolved ASAL.
                          Federal Bank customer support has been notified about the posted complaint.
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                            A
                            apadmana
                            Mar 28, 2021
                            Resolved
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                            Resolved

                            Address: Koduvayur

                            Good day,

                            I am deeply concerned and disappointed with the quality of customer care and service provided by Federal Bank Koduvayur.

                            I had visited the bank on several occasions and consulted with Mr. Manish Nair to ensure that I would have access to my funds when I am abroad in South Africa. I have been in South Africa for approximately one month. I attempted to use my credit card recently and found that I was not able to. When I contacted Mr. Nair by telephone on Friday, 26th March 2021, he informed me that the credit card had not actually been activated.

                            This has occurred despite my repeated requests to Mr. Nair to ensure that the card is activated so that I have access to my funds while I am abroad.

                            I have been a loyal customer of Federal Bank for the past four decades and I expected better customer service. My experiences have been deeply disappointing. I am in a foreign country with no access to my funds.

                            Kindly assist.
                            Saroj Padmanabhanunni
                            Aug 12, 2021
                            Complaint marked as Resolved 
                            Federal Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Mar 30, 2021
                            Federal Bank Customer Care's response
                            Hi Saroj,

                            We are sorry to hear about your experience. Your delight is very important to us. Kindly share your concern along with your contact details at [protected]@federalbank.co.in with your ticket number (158120) in the subject line so that our team can assist you.
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                              D
                              Darvesh Ameer
                              Mar 25, 2021
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                              Transaction failed on upi fedmobile app but money was deducted, In transaction it was failed in fedbook it status was succes transaction failed and money deducted please refund the money

                              transaction id:[protected]
                              Federal Bank customer support has been notified about the posted complaint.
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                                M
                                Maheshkhude
                                Mar 17, 2021
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                                Address: Kenya

                                I was trying to activate 2 FA and I couldn't get the OTP to complete the process.
                                Federal Bank customer support has been notified about the posted complaint.
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                                  S
                                  Shmu
                                  Mar 17, 2021
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                                  I've paid my kseb bill on 4/03/2021 and the amount was deducted from the account and the bill still not paid.its been about 2 weeks and it still shows the transaction is queued.
                                  Federal Bank customer support has been notified about the posted complaint.
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                                    M
                                    Milan2467
                                    Mar 12, 2021
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                                    Resolved

                                    Address: IFSC Code: FDRL0001271 Branch Code: 001271 MICR Code: 680049103 Branch: VADANAPPALY

                                    My name is Milan and I had ordered a Product (Crocs Unisex-Adult LiteRide Clog | Athletic Slip On Comfort Shoes, Black/Slate Grey, 8 M US Women / 6 M US Men) of RS.7420.68($97.91) in Amazon.com and the money debited from my debit card on 5th march 2021 and because of delivery address problem the product returned and refund issued on the next day by amazon. com (6/03/2021).
                                    Amazon initiated the amount to my card but I still didn't get the money and now I understand it's the bank problem. So
                                    please kindly respond to this complaint it's very urgent. Amazon sent this reference number and transaction id told me to fill charge dispute form :-

                                    Transaction ID: 2s51zsGtSb0mVkl08Q54

                                    Refund ID: amzn1:crow:/YHhZzsZRy6eVr7AP2zh4Q
                                    Refund Request Reference ID::mHL9w88KF0sUEgJs4UAFCA==#miq://document:1.0/Group/GroupBinding:1.0/EntityGro...

                                    Thanks you sir
                                    Aug 7, 2021
                                    Complaint marked as Resolved 
                                    Federal Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Mar 13, 2021
                                    Federal Bank Customer Care's response
                                    Hi Milan,

                                    We are sorry to hear about your experience. Your delight is very important to us. Kindly share your concern along with your contact details at [protected]@federalbank.co.in with your ticket number (155685) in the subject line so that our team can assist you.
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                                      S
                                      shinto oommen
                                      Mar 2, 2021
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                                      Address: Malayil ayrooukuzhiyil house puthencavu p.o chengannur, Puthencavu

                                      The amount is not reflecting in my account.
                                      Federal Bank customer support has been notified about the posted complaint.
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                                        N
                                        Navish Bhittu
                                        from Thiruvananthapuram, Kerala
                                        Feb 23, 2021
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                                        Address: Tc 11/1143(2),Scaibac Lane,Nanthancode

                                        Dear Team,

                                        I tried to pay the examination fees through net banking and the amount was debited but the payment got failed. The amount is not credited back to my account.

                                        Ac no. [protected]
                                        Trans ID - S42442663
                                        Name- Navish Bhittu
                                        IFSC code - FDRL0002205
                                        Federal Bank customer support has been notified about the posted complaint.
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