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www.federalbank.co.in
3.2
Updated: Jun 26, 2025
Complaints 515
Resolved
319
Unresolved
196
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A
Ashwathy Paniker
Feb 21, 2021
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Sir/Mam,

Today(21/02/2021) I tried to transfer money to below mentioned account but Money got debited from my account, status shown as Unsuccessful.Kindly help to resolve this issue, as this is an urgent one.
Attaching screenshots for clarification.
Regards.
+1 photos
Federal Bank customer support has been notified about the posted complaint.
Feb 21, 2021
Updated by Ashwathy Paniker Today(21/02/2021) I tried to transfer money to below mentioned account but Money got debited from my account, status shown as Unsuccessful.Kindly help to resolve this issue, as this is an urgent one.
Attaching screenshots for clarification.
Regards.

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    J
    Jejo Joy
    Feb 15, 2021
    Resolved
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    Resolved

    I have used FedMobile app to pay my electricity bill of Rs. 5365 to KSEB. Upon confirmation of the payment, it showed a 'cbs error' and upon checking, I found out that outstanding amount of the bill stood unchanged at Rs. 5365.
    The transaction status shows 'not successful', but the same amount was debited from my account.
    Due to urgency and thinking it was because of transaction being on a Sunday, i tried the same next day, but faced same issue.
    This is an error and I kindly request you to credit the amount as soon as possible.
    Transaction id and account number are mentioned above. Screenshot is provided.
    +3 photos
    Aug 6, 2021
    Complaint marked as Resolved 
    Federal Bank customer support has been notified about the posted complaint.
    Verified Support
    Feb 18, 2021
    Federal Bank Customer Care's response     Hi Jejo,

    We are sorry to hear about your experience. Your delight is very important to us. Kindly share your concern along with your contact details at [protected]@federalbank.co.in with your ticket number (149696) in the subject line so that our team can assist you.
    View replies
    I have used FedMobile app to pay my electricity bill of Rs. 4887 to KSEB. Upon confirmation of the payment, it showed a 'error' and upon checking, I found out that outstanding amount of the bill stood unchanged at Rs. 4887.
    The transaction showed to be successful in the FedMobile app but in the kseb app it is under failed transaction. Will I be refunded this money? What should be done further.

    FedMobile - Transaction unsuccessful but money has been debited from account - Comment #4009335 - Image #0
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      R
      Ramees Mohd
      Feb 11, 2021
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      Address: CHEMMAD (FDRL0001572)

      I transfer fund the sum of 2000 to my own account from another bank.but the money debited from my account and not credited in the receiving account also shows that it is queued transaction as of now.so kindly requesting you to Refund the money in to my account or credit it im to receiving account.
      Regards
      MOHAMMED RAMEES KANIYERI
      +1 photos
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        A
        Alaokika
        Feb 3, 2021
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        I had taken two forex super cards from the federal bank, one for me and one for my husband. Both have money on account and I need a refund. I have tried contacting federal bank in every way but there is no response. It’s a prepaid travel card issued in august 2019. Please help in getting a refund.
        Federal Bank customer support has been notified about the posted complaint.
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          M
          Murshida tp
          Jan 31, 2021
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          Address: Kerala

          I transferred 11, 000RS on 30/01/2021 at 8:14 PM and the party didn't received the money yet but the money has debited from my account but not reflecting in the statement. The transaction reference number is[protected]
          +1 photos
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            D
            Dr.Navnit
            from Chennai, Tamil Nadu
            Jan 26, 2021
            Resolved
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            Resolved

            Hi, I have made my EMI payment through Federal bank online link https://epay.federalbank.co.in/quick-emi/
            I have initiated the payment of approx 50000 rupees. Amount debited from my Bank account, but its been 2 days i haven't received any success message from federal bank and its very difficult to contact the bank. as the money is big, i look for ways to reach federal bank officials who could return my money back to my loan account or bank.
            Aug 12, 2021
            Complaint marked as Resolved 
            Federal Bank customer support has been notified about the posted complaint.
            Verified Support
            Jan 27, 2021
            Federal Bank Customer Care's response             Hi Navnit,

            We are sorry to hear about your experience. Your delight is very important to us. Kindly share your concern along with your contact details at [protected]@federalbank.co.in with your ticket number (143698) in the subject line so that our team can assist you.
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              B
              Beena Shibu
              from Thiruvananthapuram, Kerala
              Jan 25, 2021
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              Address: Edava, Trivandrum Dist

              I made a payment of 2000 through IMPS, my transaction failed but amount is debited from my account, please refund my amount
              +2 photos
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                C
                crizt_maria
                from Tellicherry, Kerala
                Jan 23, 2021
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                Address: federal bank thrissur

                I made a payment of Rs, 1004.74 as an application fee for PHD admission in IIMK. The Transaction failed but money was debited from my account. I didn't get my money back.

                23/01/2021 EPGP2021APPLN23010113
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                Federal Bank customer support has been notified about the posted complaint.
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                  M
                  Mohd Noushd Mk
                  Jan 22, 2021
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                  I tried to send money by UPI on Fedmobile . It says my transaction is unsuccessful but the money was debited from my account and didnt received by the recipient. Please give my money back. Transaction Reference number[protected].
                  Federal Bank customer support has been notified about the posted complaint.
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                    R
                    Rizu illiyas
                    Jan 21, 2021
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                    I transfer amount through imps amount debited from my account but transaction failed pls refund my amount
                    Federal Bank customer support has been notified about the posted complaint.
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                      K
                      Kodimela Chandrashekar
                      from Malkajgiri, Telangana
                      Jan 13, 2021
                      Resolved
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                      Resolved

                      I applied for Federal fastag online with payment of rs.500, also uploaded the necessary supporting documents and vehicle registration certificate.
                      After that i received customer id on 30/12/2020 through sms. Even my wallet was recharged for inr.500. But still i haven't received fast tag sticker.
                      The tollfree does not work and i'm struggling with fastag as it is mandatory now!!!
                      Aug 12, 2021
                      Complaint marked as Resolved 
                      Federal Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Jan 15, 2021
                      Federal Bank Customer Care's response                       Hi Chandrashekar,

                      We are sorry to hear about your experience. Your delight is very important to us. Kindly share your concern along with your contact details at [protected]@federalbank.co.in with your ticket number (139715) in the subject line so that our team can assist you.
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                        M
                        Maduchandan B P
                        Jan 6, 2021
                        Resolved
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                        Resolved

                        Sir 2 hours completed amount deducted but not transferred to the receiver please resolve my issues.
                        +1 photos
                        Jan 6, 2021
                        Complaint marked as Resolved 
                        IMPS transaction take 48 hours to refund.
                        Federal Bank customer support has been notified about the posted complaint.
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                          S
                          Sam P Stanly
                          Jan 6, 2021
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                          I have recharge my DTH through these fedmobile application but the transaction has been failed and my money is not credit Ed to my account. Please help me from these.
                          +2 photos
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                            M
                            Midhundon
                            Jan 5, 2021
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                            Address: Puttady

                            Sir
                            Yesterday I payed my electricity bill through the fedmobile app and money is debited from my account and it has not refund back pls pay the bill or kindly refund the money back
                            +1 photos
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                              B
                              Beebiphilip
                              Jan 4, 2021
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                              I have recharged my daughters mobile. Cash debited from my account but net not recharged as it shows in que.. I want the cashvto be credited to my account
                              +1 photos
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                                A
                                Annliya
                                Jan 1, 2021
                                Resolved
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                                Resolved

                                I anit george one of the customers of federal Bank. I have recently sent 15000 inr to the recipient through fedmobile, But still the recipient has not received the money. Its showing queued transaction. Its has been 3 days now. So kindly make the arrangement to refund in my account or credit to recipient as soon as possible. Thank you
                                Aug 12, 2021
                                Complaint marked as Resolved 
                                Federal Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Jan 05, 2021
                                Federal Bank Customer Care's response                                 Hi Anit,

                                We are sorry to hear about your experience. Your delight is very important to us. Kindly share your concern along with your contact details at [protected]@federalbank.co.in with your ticket number (134399) in the subject line so that our team can assist you.
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                                  R
                                  Rchain
                                  Dec 29, 2020
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                                  My transaction is queued for hours.
                                  Please return my money or make it credited to recipients.
                                  +1 photos
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                                    G
                                    Geetha Manikuttan
                                    Dec 25, 2020
                                    Resolved
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                                    Resolved

                                    Date of the incident: 24/12/2020

                                    I have been trying to transfer fund, but
                                    may be due to network error the recipient did n't received the fund but the money got debited from my account

                                    The transaction status is AWAITING TRANSACTION Since 1 day

                                    Kindly refund the money back to my account only and not to recipients bank as soon as possible

                                    Regards
                                    Geetha Manikuttan
                                    +1 photos
                                    Aug 6, 2021
                                    Complaint marked as Resolved 
                                    Federal Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Dec 26, 2020
                                    Federal Bank Customer Care's response                                     Hi Geetha,

                                    We are sorry to hear about your experience. Your delight is very important to us. Kindly share your concern along with your contact details at [protected]@federalbank.co.in with your ticket number (128018) in the subject line so that our team can assist you.
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                                      A
                                      Aruo
                                      Dec 24, 2020
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                                      Address: No 5 6th Cross Kathirgupe Main Road BSk 3rd Stage Vinayak Nagar

                                      I have transferred the money to my other account 3000 bt still I have nt received
                                      +1 photos
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                                        T
                                        Toby2708
                                        from Powai, Maharashtra
                                        Dec 22, 2020
                                        Resolved
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                                        Resolved

                                        Hi Team,

                                        I transferred Rs 12000 through IMPS.
                                        The transaction status is shown as "QUEUED TRANSACTION" since over 2-3 hours.
                                        Kindly refund the money back to my account or credit the amount in recipients bank as soon as possible.

                                        Thanks,
                                        Mithin Kumar
                                        +1 photos
                                        Dec 24, 2020
                                        Complaint marked as Resolved 
                                        The issue got resolved automatically. Recipient received the funds
                                        Federal Bank customer support has been notified about the posted complaint.
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