FedEx Complaints & Reviews

I have been sent a parcel from the USA via FedEx, AWB[protected].
Shipping charges were already paid.

Now, I had to upload my KYC for customs and then, without any contact or information, after two days they suddenly mail and ask me to pay a bill of Rs.967, out of which Rs. 377 is the customs duty and Rs.590 is the "Duty Advancement Charge". Now, they did not inform me about the customs duty and even paid it without my consent to them to pay on my behalf. Moreover, they are charging almost 200% extra money for the payment. They did not take my consent while paying the money or inform me about such extra charges.

I tried to contact customer care by e-mail for 4-5 times in the past 3 days but they do not respond.

This company is practicing fraudulent business tactics and doing scam in India.

I express my shock and disappointment on the sheer fraudulent and unprofessional service by a reputable company like FedEx.

Tracking number[protected] was shipped April 19th from US it has still not reached us. We have been trying to get updates from customer care but they keep asking for little more time. We have submitted all invoices, KYC documents as and when they ask for it ( that too upon us calling customer care we are told of the requirement). There is no communication from fedex end whatsoever unless we call customer care for 10 continuous days to get a call back or an email. We are really fed up with this. Please resolve the issue urgently.

My shipment from Delhi has reached the local delivery location in JP Nagar, Bangalore (which is hardly 5KMs from my home) on 06-Jun-2021. The delivery was expected on 07-Jun. Unfortunately, neither they tried to call me nor attempted delivery but updated their website as "Customer not available or Business closed" comment which really annoyed me. we are at home 24x7 during this covid lockdown situation and this company is lying for their mistake.
I have called them at least 6 times and every time, they say it will be delivered but till now (4PM on 10-Jun) they have not delivered. They updated scheduled delivery as 09-Jun and then changed it to 10-Jun and I am not sure how many more times they change it. It clearly shows their unprofessional behaviour.
I have lost all the enthu of receiving the product now and I don't know how I can be compensated for this?

My supplier from Jaipur send a request for parcel pick up on 2nd . Tracking number[protected] but Because of some problem from FedEx side they picked up the parcel on 4th.

Today is 9th and I still haven’t received the parcel.

I received a call from thane branch on 8th @2.30pm and told me that i will receive parcel tomorrow that parcel is in Thane branch but still I will receive parcel on 9th because all their people left to deliver parcel and no one is there to deliver my parcel @2.30 in afternoon. but for sure my parcel will be deliver tomorrow.
Which is today On 9th.
On 9th I called to customer service personal in the morning and log a complain that yesterday I should receive parcel as it reached to Thane but because of less of staff they didn’t complain number 28007850 and she promised me that I will receive my parcel today.

@3 I spoke to thane branch personal name Manoj, and he told me that they will not deliver my parcel today as they don’t have employee for delivery.
I was shocked is this FedEx am I talking to?and they says they are professional...

Again I called customer service number and spoke to Rachel and explained the scenario and she told me she is raising another complain and I will receive a call from manager within an hour also she gave me confidence that delivery will be done by 8pm today for sure.

I waited for an hour and no one called so again I called @5.30 and spoke to Pratima and she raised another complaint 28007850 and said sorry they don’t have personal to deliver the parcel so you will receive your parcel tomorrow before 12pm.

I would request no one to book a parcel with FedEx because they can not deliver what they promise. I don’t think they are professional and their tag line should be we don’t have people to deliver.

I don’t think I will receive my parcel tomorrow as well.

I am really Disappointed and will never use FedEx ever again and request people not to use it too

My delivery package reached FedEx borivali office in Mumbai by6 or 7th June 2021. I am yet to receive the courier and my place is just 5 to 6 kms away from their office.
They have the nerve to tell lies that delivery could not take place today on 8th June because of waterlogging and heavy rains. This is blatant lie and rubbish. There were rains, only for some time but not that heavy that resulted in any water logging. I received all other couriers and deliveries from Amazon and flipkart today I.e. 8th June. Utter pathetic, nonsense company...

Yesterday 7th June morning 10:21am I had received a msg that my order is due for delivery by end of the day. Next msg i received at 11:15pm that my order is delivered. What nonsense is this? Me and my family were at home throughout the day. There was no delivery agent who visited nor called me up. Checked with our Security Guard as well and they haven’t received any box. This is not expected from a company like Fedex!! I have already spoken with Fedex Customer Care Agent Mr. Ranjit Goud and he has raised a complaint based on my issue - Complaint No. is C27855188. It is a box with expensive imported hotwheels collectible cars and i need my box ASAP! Attached screenshot of Tracking updates

My 3 piece shipment was shipped in india on 13 February 2021. I paid money for the delivery in about 10 to 15 days. In March they told me that one of your pacakges is lost. Then I frequently contacted them to deliver atleast the rest two packages, but every customer staff appointed by FedEx on this case left it in between and didn't help me. Suddenly they said your Lost package has been found in England and they chaged it's tracking information but still it's unknown. Now it's been 4 months and no hope of getting my Package delivered. I wasted my time and money on this. I have written various e-mails and contacted the customer representative various time but none of them helped me out. No one replied from the email and the contact forms I filled on their website. I am filing this report to reach them so that they can help me .

Tracking number:[protected]

Order created in Coimbatore . The shipment is sending Coimbatore to Pollachi just 55km they are taking 3days for delivery.

In my Pollachi region there are no FedEx courier office, so I called to domestic customer support, but they are not give proper response. I ask courier service mobile number, but they are not giving that.

Now, who is delivery the order to me? I need proper response.

Tracking number:[protected]

Order created in Coimbatore . The shipment is sending Coimbatore to Pollachi just 55km they are taking 3days for delivery.

In my Pollachi region there are no FedEx courier office, so I called to domestic customer support, but they are not give proper response. I ask courier service mobile number, but they are not giving that.

Now, who is delivery the order to me? I need proper response.

I have ordered laptop bag from ZOUK on may 24th !it got shipped on 25th may! it is a prepaid order its been a week when i tried to track the package the location stops in salem on 29th of may! after that i couldnt track my package my trackage id is[protected], my order id is 50871. I need to know the status of my order i want my package

The product with track no[protected] was delivered else where rather than to my house address which was given...The fedex delivery guys of calicut has been very irresponsible about this, so i humbly request u to carry out some actions against them

Hi fedex,

This is regarding the shipment (tracking number[protected]

I’m following up on my shipment since more than a month. Todays call was my more than 30th call to fedex. Even after numerous calls and emails, we are not getting any update from fedex. This is HIGHLY DISAPPOINTING.

We need the shipment to be delivered urgently but instead of this, I am witnessing highly unprofessional behavior from Fedex.

Thanks,
Mayuri

Dear Sir,

I have two Intl priority parcels from Singapore[protected],[protected] stuck in your office at Saltake, Kolkata since 21 MAY, 2021. I have called your Saltlake office, and they refused to ship to my location right now stating the reason your third party is not working due to lockdown. FYI, all other couriers (BlueDirt, DTDC, SpeedPost) are currently working in West Bengal.

I called your customer care and someone from your side registered a complaint (complaint no C[protected] regarding this delay. I don't know why your office is delaying my priority shipment in the name of lockdown whereas all other courier service is functionning. This is very much unprofessional from a reputed company like yours.

Despite requesting numerous times via phone and email nothing has been resolved till now. Your help would be highly appreciated.

I have already submitted KYC docs 3 days back.

My friend sent me 2 packages from USA.

1st Tracking is[protected]
It shows "A specialized form/statement is required for clearance from recipient.
Recommended action: Please call FedEx Customer Service."

2nd Tracking is[protected]
It shows "In clearance process.
Recommended action: No action required at this time.

Goods are subject to regulatory review.
Recommended action: No action required at this time."

When I called your customer care they said for kyc but kyc documents were submitted 3 days ago itself .

I need urgent response and delivery.

It's been more than three days I haven't received my package. Firstly, a wrong delivery address was noted down even after providing the correct address due to which the delivery attempt failed. After getting that corrected still they are citing the same reason. Customer care executives simply say that you will get it today when asked how to escalate the complaint. I don't know what they do with the contact number provided. The delivery agent doesn't bother to give a call before declaring that the address is incorrect.

Had opted for fedex express delivery for two of my shipments from Hong Kong. Since 20 days they are stuck in customs.

Tracking numbers

[protected]
[protected]

There was a discepancy in the the invoice and even after supplying all the necesasary documents and declaration letter, its still not cleared. I have not go any update from the fedex team after sending the documents.

After contacting bangalore customs department it seems

Even after spending so much for express delivery, there is absolutely no concern for customer or the shipments

Really disappointed with the service

Update: Also After contacting bangalore customs department it seems that they have neither proceeded with the necessary verification as the customs are still waiting for verification documentation ( i have attached the snapshot of the reply from bangalore customs) why all this delay especially when its an express shipment???

I am highly suspicious that fedex is deliberately making the delay so that they can charge the customer extra in the name of warehouse charges !!!??

Hopefully when i get my shipment i will get to know and i will update on this forum so that all customers are aware of this!!

I had opted for fedex express delivery for two of my shipments from Hong Kong. Since 20 days they are stuck in customs.

Tracking numbers

[protected]
[protected]

There was a discepancy in the the invoice and even after supplying all the necesasary documents and declaration letter, its still not cleared. I have not go any update from the fedex team after sending the documents.

Even after spending so much for express delivery, there is absolutely no concern for customer or the shipments

Really disappointed with the service

I ve two courier for Jalna but both are on hold in Aurangabad from last four days. Tracking number[protected] n[protected]. N no one interested to tell that to whom should I contact in jalna to collect it. If courier has reached before time than deliver immediately. Why do late.

Hello Sir,

My courier is stuck at Ambala for over 6 days now, it originally started from Banglore on 8th May 2021. It is currently not moving from Ambala since 20th May. I have already written to Fedex Indian customer care but did not hear from them yet. Could i know its status plz or get it delivered safe and sound soon?

The tracking number is[protected]

Thank you

HI MEMEBRS

NOT USE FEDEX FOR COURIER FOR IMPORT, THEY ARE OVERCHARGING FALSE WARE HOUSE CHARGES, MY CONSIGNMENT DELAYED FOR IRRESPONSIBILY OF FEDEX STAFF AND CHARGED 4780 FOR WARE HOUSE, PLEASE USE ONLY SMALL COURIER COMPANY .

all importers check customs portal for check genuine tax, otherwise the courier company charged more money
https://eccsmobility.cbic.gov.in/eicimobility/