FedEx Complaints & Reviews

I'm not able to upload the desired KYC documents because KYC page/KYC link of FedEx is continuously showing error and not allowing me to upload the documents against my AWB, I have tried to reach out FedEx team's customer care number as well as KYC team's number but my problem has not got resolved yet and instead I am continuously getting reminder mail and call from their side that I have to update my KYC documents.

It's been more than 6 days that my consignment is on hold because of KYC reason and FedEx people are not all interested in resolving my issue.
I've never seen such pathetic service.

My daughter sent a rakhi courier from Sherbrooke Canada to Patiala India .whose tracking id is[protected]. I received a text message on mobile no.[protected] that it will be delivered on 14.8.2021.but this courier has not received it yet.I contacted on [protected] on18/8/21 &19/8/21 3times but they cannot convince me regarding late delivery. when I am tracking this order it is showing scheduled delivery pending. also, your staff is saying that the order is showing Canada to France but the order reached new Delhi on 16/8/21. this parcel is to reach Patiala Punjab India. we have also paid for express delivery. kindly avail of this parcel before the Rakhi festival. this courier is in the name of Varinder KaurMy contact no. is[protected] *email id is [protected]@gmail.com

Hi AWB [protected] delayed without any estimated date of delivery being given. Needed the materials urgently . Fedex delivery service is going from bad to worse. This is the second time, i am facing this issue. Hope someone takes onus for this.

Tracking id[[protected]]. The item was reached my nearest hub on 14th august 2021. On 16th Aug, it was out for delivery, but I haven't received it yet. The message for non-delivery/delay appeared as "Recipient location security delay". But the truth is delivery has never been attempted by Fedex/Shiprocket company since neither is any security issue in my locality nor the delivery boy made me any call regarding the delivery matter.
it is requested to kindly get it delivered on time.

Tracking id[protected] order pickup on 4th aug. Intra state delivery still no update

We live in a gated community. Our address and account has the gate code in the standing instructions for this community. Yet the driver is leaving packages on the street in plain view to be stolen... What do we have to do to ensure that FEDEX reviews each address for standing delivery instructions short o[censored]sing UPS instead

I didn't receive my package it says delivered but no package I want to start a investigation into what happened to my package!! I live at 297 beechwood river rouge mi.48218 been here ALL DAY AND NO PACKAGE WAS DELIVERED!! I USED TO TRUST FEDEX BUT THERE IS A theif amongst the company I need and want my package please investigate this matter!! Tanisha Pitts my # is[protected] please respond as quickly as possible thanks

Tracking id[protected]. The item was suppose to reach by 10 th of august and it reach my nearest hub at 8 th august 2021. But its not delivered. Numerous phone call was made but they dont have any clue.even local courier is much better than fedex

Goods are missing from this shipment. We received only 25% of the goods, 8 x Pressure Transmitters were on a pallet, we received only 2 x Transmitters, 6 x transmitters and the pallet is missing.

This is unbelievable, we’ve never had as many issues with our other freight companies. Please provide a full credit of $748.34.

I haven't received any call from delivery person nor is the order in my house. tracking no is[protected]. Order no is[protected]
please resolve asap

Tendered to authorized agent for final delivery this is what it shows. But no call or email to me and also not delivered.

Please check my tracking number[protected]

AWB[protected]
Complaint number C[protected]

The consignment has reached India on 4th August 2021 (send from USA on 31st July 2021). The customs authority has even opened and assessed the article for a given sum of rupees. Shown in the customs website. It has asked Fedex for some query. Not known about what the query is. When enquired it was told that FedEx has not sent Customs authorities any value proof. The value proof has been sent to FedEx by customer on 5th August itself. FedEx has not yet sent it to Customs as on 11th August 2021. Our family and friends have resolved not to send any item by FedEx either internationally or domestic. If sending from USA the USPS is best, it sends it through the post office in India, where we can collect the consignment by paying the customs demand if any.

We have booked our order whose AWB no[protected] from Agra to Chennai. The order reached Chennai on 31st July . Till 7th August it was in transit and fedex guy didn’t even call the customer for delivery and on 9th August instead of delivering the parcel to customer, they are returning the parcel back to us. Don’t understand how pathetic their service. Without delivering and without informing us they are sending the parcel back to us . Now customer is complaining regarding delivery, because of your pathetic service customer is blaming us. Please take strict action against the delivery boy and deliver our order as soon as possible.

Best Regards,
Shivam Garg

Hello

I imported a personal consignment using US shipping services & Fedex as their shipper with AWB no[protected]. My package was created on July 14th, 2021 by the shipper & received by me on 7th august, 2021 via Fedex India. In my Fedex Tax invoice, I have been charged a fine of Rs 2000, which I repeatedly mailed & tweeted to the company customer service to explain but did not get any satisfactory reply from them. Their customer service had no idea why the fine was levied & could not give an explanation. Since, I had to receive the shipment urgently, I paid the money on 7th august & paid the full amount charged to me including the unexplained fine. I have been repeatedly reaching out to them to explain the fine but I haven't got any revert.

Any document required by them was provided by me on the same day they asked for but still an unnecessary fine was charged. I want an explanation for this & money refunded in case there is no justification for it.

Shalini

Tracking ID[protected]
My package is kept on hold for last 9days,
When it will be delivered. Regested complain with customer care but usless..

We have been notified by FedEx as we have a single consignment from the United States that arrived at Bangalore wide FedEx under airwaybill no:[protected] and received at Bangalore on 31 Mar 2021 or before of it. Later we have submitted KYC and all documents as asked by FedEx. By our management, one person also appeared at Bangalore customs after 4months but they not allowed him and the concerned person is on leave. After a prolonged conversation by mail and through toll-free number from the booking date almost 4 months have been passed but still FedEx saying we are forwarding the case to the concerned team and no single improvement in clearance. The customer service is very worst. They always repeat the word "we opening new case" for the past three months when we ask with toll-free. We never see such poor services over with our experience of 21 years in courier dealings.

Valuable Parcel sent from DTDC landed in FEDEX and FEDEX saying it is stolen and refuse to pay Invoice Value. Big Blunder and cheating company both

AWB#[protected]SERVICE
International Priority
SHIPPER REFERENCE
N21384273
SPECIAL HANDLING SECTION
Deliver Weekday
SHIP DATE
19/08/2020
SCHEDULED DELIVERY
Pending.
refuse to pay invoice value

It is sent on 18th August 2020 I sent a package by Airway bill number AWB#[protected] and received a message saying it will reach on 20th August 2020

[protected]
[protected]

These are the two tracking numbers of my package. Where is my parcels ? Is this a joke ? I want my parcels asap. Do you really care about us ? Do you even have any idea how much these parcels cost ? This is not the first time that you lost my package, this is 3rd time and I will not forgive you this time ! You guys steal our parcels and I know I'm not the only one, I've read all the comments @fedex. If my parcels do not get deliver within 7days, I'd have to take some serious steps.