FedEx Complaints & Reviews

Mera parcel April 2020 ko China se aaya h jo ki abhi tak mujhe nhi mila h mere call krne par bhi mujhe koi response nhi mil rha h fedEx courier se sunimpex clearance me aagya h par waha se bhi koi response nhi mil rha h my tracking number is[protected] plz help me

FedEX tracking ID[protected]

Have this update : A specialized form/statement is required for clearance from recipient.
Recommended action: Please call FedEx Customer Service.

The order was made on Nov 22, can someone please look into what is needed here and do the needful

Thanks in advance.

My FedEx package with tracking number[protected] has been delayed for 3 weeks. It is stuck in customs clearance since Nov 18th. Any email to Fedex is responded with "It is under process".

I regularly do import export business, whenever we ship/receive goods through FEDEX, always have problem, Firstly customer support service is so bad. and delay goods for 3-4 months then ask more tax to clear goods. worst service. never ever use fedex service

I was supposed to get my delivery by 30th Nov but FedEx sent me a msg that the parcel will not be delivered on that day but on the next day. Today (1/12), I got a message that it is planned to be delivered today but I have not gotten it and it is 8:50 PM already.

The status says it is in transit.

I want to know what is happening to my parcel.

Do not deliver during store hours. They deliver when THEY want to. Packages broken. Customer Service is non-existent. You also cannot call the Baton Rouge Fedex on Coursey. Also they have address as 10781 Coursey Boulevard in mapping programs. Their actual Address is 10781 Coursey Court. You will not find this place if you do not know the CORRECT address. They have not changed this mistake in years. I bet they do not have too many people coming into the Baton Rouge location.

I didn't get any updates regarding my parcel as my tracking no is[protected] from uk to delhi. I call more than 10 times at corstmer care and also mail on 18th & 24th nov to Mr shadab.[protected]@ fedex.com as well as 20th nov to [protected]@mail.fedex.com which customer service told me but i had never been contacted by fedex. I didn't get any reply till 25th nov and finally I had to visit personally at IGI custom fedex office to get my parcel. And the start a new story that that don't have any contact number of my so the parcel unable to deliver and I have to pay custom duty and demurrage charges 10000 per day for 1kg box. Why, i they never contact me i am the first who try to contact them. How they can book a courier without contact details.

My parcel with AWB No :[protected], shipment was suppose to arrive by[protected] but it was not deilevered on the said date, mentioning update as " customer NOT Available" which Is not the true fact, whereas we all were there to receive the consignment. I talked to the CCE, they told that it was to be delivered by today 8pm, but still the consignment is not delivered and once again update as " customer not available" . This kind of misleading facts in the update is really putting a black mark on the reputation of the company as the delivery agents are not attempting to deliver the consignment and they are providing wrong updates to the receiving hubs .Please take care of this . And provide me my package at the earliest.

Hello,

We Songchuan Automotive parts I Pvt. Ltd. have a shipment from Xiamen China AWB#[protected].
We are taking follow up for the status from last one month against this shipment but no one is replying from your end we are very unhappy due to this. Ware house charges are very high for the international shipment we will not pay warehouse charges because all the delay is from your side only.

Harshad Bhajibhakare.
Sr. Executive – Supply Chain Management
Song Chuan Automotive Parts (India) Pvt. Ltd.
Plot No. PAP-K-64, 2nd Floor, MIDC Phase-II,
Chakan Industrial Area, Vill. - Bhamboli, Pune - 410 501
Contact No: +91 [protected]

Really very worst shipping services FedEx. Very slow shipping. Ordinary post also more than fast FedEx. I attached here pic see it. If any courier services one two days only, Bangalore to Nagercoil. But FedEx taken more than 8 days.

International shipping good, but domestic very worst in india, my recent package China to India it received Bangalore within 3 days, customs also cleared too fast, after it reched my location Nagercoil 7 days. Other courier services Bangalore to Nagercoil just one day. Very worst FedEx local shipping

The shipment had arrived in Mumbai on 4th Oct'2020. As per the process I submitted the KYC documents and that was accepted as well. However, FedEx started demanding additional documents for clearing the shipment from Customs. There were similar shipments sent to various parts of India none of FedEx offices in those cities asked for any additional documents. Nevertheless, I submitted the additional document that was asked, however, even after submitting the document the shipment is still not processed. Requesting FedEx to please release the shipment at the earliest as it now more than a month that shipment has arrived in India.

My package is showing under the clearance process. I am already down with KYC and submitted the commercial invoice as per the conversation with the customer care, but not sure there is no step taken by them yet. Not even I have received my courier.

My documents kept on hold for custom clearance since 30th Oct 20
Docket no[protected] which was individual marked for me by the shipper from China. its the 5th time i am facing this issue. i mean documents kept hold for custom clearance making delay for near about weeks or months to be delivered.
No proper contact details available of any consulting person for proper enquiry of our documents.
what should one do to get a better resolutions for this kind of services.

I have imported an international shipment and Since 16th Oct 2020 till date it is showing same status on Fedex's portal. Their call centers are really tough to reach and you have to be fortunate to get your call picked quickly. You keep calling wait for minimum 20-30 minutes. Once picked up you get answer stating someone will get back to you. They don't transfer your call to seniors if you want to speak to them. Emails they hardly answer, and if answered will be a diplomatic answer without any clear information and status about your shipment. They say someone will get back to you and you never get a call back.

Tracking status also shows highly doubtful facts. It has come to Delhi first, then gone to bangalore, then to Dubai and then to Mumbai. And since then they showing same status.

Also a fact is this items are officially imported and it is the item being regularly imported without hassles since past 3 years.

Their such inaction and irresponsible behaviour is affecting our business badly.

This would be the 15th time I'm writing to address FedEx as my attempts to get in touch with the personnel have been unsuccessful.

Already called and emailed them a couple of times but there was absolutely zero response from the team, espcially the prime handler of the customs files in my case - Vaibhav Srivastava.

My parcel's been stuck in Delhi, India since about more than two weeks now and there seems to be absolutely no updates on the status inspite o[censored]ploading the correct Commercial Invoice and the correct KYC documents - the status of the parcel still shows up as "Commercial Invoice is Incomplete" and hasn't changed since.

WHY IS THAT? And why's the FedEx team so utterly horrible at customer service?

Hope to hear fron you soon because I'm honestly starting to lose it.

Regards.
Kacey B.

My package is with Indian customs in Mumbai. I'm trying to reach FedEx about getting it cleared but they are not responding on both email and phone.

Date or Incident - 21st September 2020
Client number - Fedex tracking Id:[protected]

There is a shipment with Fedex tracking Id:[protected] sent from UK to India by a friend with his personal belongings as he was planning to relocate to India. The package landed in India on 21st September 2020 and all the necessary documents for custom clearance submitted by 24th September from our end, since then we are receiving only one update that the package is under retrieval process and will be released shortly. Ms. Candida Fernandes (FedEx - Clearance Admistrator) working on this case is updating us with the same email every single time. When we were not receiving a firm update from their end, we even escalated it FedEx Executive desk and Directors Desk on 22nd October 2020, we received a call from Mr. Nimish Mhatre (Executive desk) stating it is been treated on priority and it has been escalated to the management and they are taking care of it but we can't see any update till date, they are still giving the same status that the package is in retrieval state with the customs and it is beyond Fedex control.

Kindly help me in getting the shipment released and delivered from Fedex end.

Thanking you in anticipation,
Heena Chugh
+91 [protected]
chugh.[protected]@gmail.com

From 14/10/2020 my parcel was stucked in customs and i have done my kyc and provided my all supporting documents but from fedex no response nothing my awb no is[protected] my contact no is [protected]
please help me i have sumitted bills what ever fedex asked i have given but there is sms i got from fedex person mr naveen velpari he said send all documents to his mail id Naveen.[protected]@fedex.com i have sended here after that i got reply that he is on vicaton he will be back on 17 november this is service providing fedex that only 1 person handling and who is responsible for late penalty i[censored] are not clearing parcels from custom and going vication for 1 month or playing games with costumer to pay gowdown penalty this is not fair right im attaching documents here u see please help me thanks

I was supposed to get a delivery on Wednesday - 28th October, 2020.

Issue 1: Delay
It was delayed on that day which was understandable.

Issue 2: False promise
I waited another day; still did not get the package. So I called the customer care on Thursday evening : I explained how it was delayed and why I needed it urgently before weekend. The customer-care executive promised that the delivery will...