FedEx Complaints & Reviews

This is the package[protected] that i sent and it says "Delivery exception.
Held, unable to collect payment". No body called me for this, can you please call me

I have my 2 parcels from fedex that were scheduled to be delivered on 12th May 2021 but now on 13th the delivery is showing pending and the tracking has not been updated since last 60 hours. Package needs to be delivered to Udaipur and has been sent from Kolkata. Its stuck at Kolkata no updates.
Tracking no. protected. Not expected at all from a company of a such a big caliber.

I have two shipments one of them cleared customs but has not left Mumbai yet and the other one is not showing as "Clearance delay - Import Goods are subject to regulatory review." and am unable to get a proper reply back from Fedex, its worthless to choose Priority shipping.

It's an Important package and I'm loosing money every day its delayed. Worst customer service ever, most of them are either rude or useless. Hoping to see I can get to a right person to escalate the process.

Unpleasant & Unprofessional service (TRACKING NUMBER:[protected]

I had booked my parcel with FedEX. The tracking number is[protected]. I hereby express my shock & disappointment for the unprofessional service from a reputable company like FedEX.

Reason being:-

1) I am being charged Rs. 8000+ for customs & taxes leveraged without my consent. I have already provided my contact number, but still I wasn't informed about the additional charges paid on behalf of me.

2) I had already paid for the shipping charges to the shipper.

3) I have noticed that this is a recurring complaint & problem faced by the customers of FedEX.

Have provide all the information to customer service, and did that for 5 day ago.
The status is still the same, and daily call to fedex and they say it is going to come today, but still nothing...

This is not good, hope you guys can find a way to solve this.

Dear sir/madam,
I have submitted all the forms required for KYC, still my shipment status is 1. A specialized form/statement is required for clearance from the recipient.
What does this mean?
The tracking number is[protected]
Do I need to give more documents for the clearance? Let me know if I have to do something about that.

I am expecting a package from japan
It was pick up and in transit on March 23 and 25 its in Memphis TN and until then no update the expected of arrival was March 31 .
Now since April 1 i been calling Fed ex every agent i spoke too has different reasons in which i been having notes for every single agent you would not believe how unprofessional and un appropriate they are dealing this case.. they should not not say something that each one of them has different reasons and thats bad.
The agent that handle the investigation said they might not know how to read and understand .. and wow ! Why bother to hire those customer agents if they cant underrstand !
Lots of thieves in FEd ex as its impossible to lost a package it was last scanned in Memphis Hub in TN but if they allow theifs to randomly open packages then they can get extra goodies .

I would like my package found as its valuabke to me . You dont know how it feels and stress if you are expecting something and all people in FEd ex wont even give a single symphaty.

Here is my tracking in case you can help me
[protected]
Cell number [protected]

I have received shipment with assessment value of INR106679 plus freight charges 16698 plus insurance 1000. but I have been charged INR 41370 for IGST. at 18% rate it should be around 22000 and not 41370. kindly explain it.

Chandra shekhar

Please note that package was sent from Dubai to Hyderabad on 17th March 2021, however from 18th March 2021 is showing custom clearance delay since then. Fedex has asked to update the KYC details and other declaration documents which was provided in couple of days however till today the tracking status is showing in clearance process. Everyday we have been calling up the customer service with out any proper response. Kindly look into this matter and provide feedback urgently.

I was expecting package from US on 24th March 2021. It reached Bangalore, the status showed cleared, held. Now there is no update on delivery date. I'm calling FedEx every day without fail only to get same answer that they have forwarded the case to respective team and they should get in touch with me shortly with the status and after few days now they say cant do anything but wait for customs to clear it. After much searching I could find status of my package on customs website that says "marked for examination". After much enquiring found that customs people want to open package and examine the quantity which is clearly marked anyways. It has been more than 10 days now and I'm losing hope here. Next time it is not fedex or no importing at all for me. I dont understand if I'm ordering something and willing to pay all due charges with everything mentioned clearly on the package what's the hold-up.

Over night delivery is not happening nor delivery time

My device was picked on 17th march .
its is still not delivered at the Microsoft office .
not getting response from your team on mails & calls

When I enter 12 digit shipment number in awb column for kyc, it shows error although it is correct

When I try to upload my document for kya by entering 12 digit shipment number it says it is invalid although it is correct.

Please note that package with sent from Dubai to Hyderabad on 17th March 2021, however from 18th March 2021 is showing custom delay since then. Fedex has asked to update the KYC details and other declaration documents which was provided in couple of days however till today the tracking status is showing in clearance process. Everyday we have been calling up to the customer service with out any proper response on the delay. Kindly look into this matter urgently and provide feedback.

My shipment tracking [awb:[protected]] states a "clearance delay" and that "import goods are subject to regulatory review." My package was supposed to be delivered by 20th March and it's 23rd March today. There was already enough delay and now it says this. My shipment is for individual use and I'm really frustrated. It's taking too long. When will my shipment clear customs and be delivered to me?

Hi Team,

FedEx tracking ID[protected]. Scheduled to deliver today. Since morning from Bangalore hub there is no update on movement and it's evening, still not received my courier. FedEx contact information is not appropriate. Help me to get my courier. Something I have booked for birthday if it reach to me late then what's the use.

My friend had shipped my baby formula from Canada to India.KYC team of FedEx contacted us to update KYC documents for custom clearance and we did the same.They sent message saying KYC documents updated are rejected and to upload documents which match with receiver address on invoice.Actually both address are same..when we contacted customer care about the same they said in address it’s mentioned Veternity hospital so they need letter from hospital saying it’s belong to individual not to hospital.We explained them saying Veternity hospital is an landmark and we clearly explained them that in address it’s mentioned Veternity hospital road not hospital.But our problem is not resolved and as we urgently require our baby formula we went to Veternity hospital requesting them to give clearance letter..they understood our problem and provided the same.

Again after updating the letter from hospital again KYC team contacted us saying they require letter from consignee saying it’s belong to individual not hospital.We again updated the consignee letter.After that they again contacted us to send letter from shipper requesting for amendment in address.We are totally confused why letter of amendment is required when there is no need of amendment.We contacted customer care again and again..there is no proper response in resolving our issue.Our package is awaiting for custom clearance which we require ASAP for our baby.

Hello Respected sir /madam
This is deepak maan .i think you knew about my concern because this is my third time i file complaint against fedex india.This time fedex india message executive of fedex canada about the purchase bill of my package items.He sent them all afterthat from 5-6 days they are not replying me or him .So, this time they send a message this is for custom clearance i sent them again all the documents.So, this time i am requesting you can you find any lawyer for me because this time i want to go court against Fedex India.
I hope you understand my situation and i will surely get your help. i will really thankful to you.
Regards
Deepak maan

Track id no.[protected].
This consignment was booked from hyderabad, india to be delivered to NSW, Australia. on 9th march 2021.
It was lying undelivered at singapore.
The deliverey date of 16 march 2021 passed on. I am afraid what happened?.
Please reply about safe delivery n how long does it take?