FedEx Complaints & Reviews

DEAR TEAM This package is send me to my brother at denmark on date 2/04/2021 but its received inproper only one medicn received since then i am following at local office delhi officde my brother is continously call and marking mail to your department but again and your department asking for same detail and same pictures which is almost given on mail as well as on whatup to your excutive at delhi Mr rakesh mobile number [protected] so its very...

I have already submitted KYC docs 4 days back.

My friend sent me 2 packages from USA.

Both are showing - A specialized form/statement is required for clearance from recipient.
Recommended action: Please call FedEx Customer Service.

When I called your customer care they said for kyc but kyc documents were submitted 4 days ago itself .

Tracking Numbers are[protected] and[protected].

I need urgent response and delivery.

Subject- Non Receipt Of Bags from Fed Ex Delivery(International Transfer from FedEx Us to FedEx India).

Complaint Against- Fed Ex India.

Details- This is with regards to the FedEx order(WayBill#[protected] that Was supposed to be delivered to me almost couple of months back...This was initiated from United States & had been confirmed to be acknowledged by Delhi customs & was supposed to be sent to Kolkata customs to be personally picked up from my end as per usual procedure ...

However, due to the Unprecedented Covid situation & other personal issues I was not in state to Travel to Kolkata to get the bags & has hence requested FedEx to perform the customs clearance on my behalf & proceed with the delivery... Also, per advice from FedEx had also filled up the Authorization form enabling FedEx to clear on my behalf & sent related documents..

However, still I have not received the bags & had called customer care multiple times to inquire about the same..On every occasion I was informed there was some issue with customs clearance & it would be resolved soon but nothing has happened till now..This is really becoming a headache for me & it's been almost 2 months since the shipment has arrived. Customer care has not resolved the issue till now. They have even sent emails saying they will Look into the matter but nothing has been done yet. Attached Few Prints.

Request you to Please look into the matter with urgency & get the issue sorted.

Resolution Expected- Fed Ex India to Deliver the bags,

This is the package[protected] that i sent and it says "Delivery exception.
Held, unable to collect payment". No body called me for this, can you please call me

I have my 2 parcels from fedex that were scheduled to be delivered on 12th May 2021 but now on 13th the delivery is showing pending and the tracking has not been updated since last 60 hours. Package needs to be delivered to Udaipur and has been sent from Kolkata. Its stuck at Kolkata no updates.
Tracking no. protected. Not expected at all from a company of a such a big caliber.

I have two shipments one of them cleared customs but has not left Mumbai yet and the other one is not showing as "Clearance delay - Import Goods are subject to regulatory review." and am unable to get a proper reply back from Fedex, its worthless to choose Priority shipping.

It's an Important package and I'm loosing money every day its delayed. Worst customer service ever, most of them are either rude or useless. Hoping to see I can get to a right person to escalate the process.

Unpleasant & Unprofessional service (TRACKING NUMBER:[protected]

I had booked my parcel with FedEX. The tracking number is[protected]. I hereby express my shock & disappointment for the unprofessional service from a reputable company like FedEX.

Reason being:-

1) I am being charged Rs. 8000+ for customs & taxes leveraged without my consent. I have already provided my contact number, but still I wasn't informed about the additional charges paid on behalf of me.

2) I had already paid for the shipping charges to the shipper.

3) I have noticed that this is a recurring complaint & problem faced by the customers of FedEX.

Have provide all the information to customer service, and did that for 5 day ago.
The status is still the same, and daily call to fedex and they say it is going to come today, but still nothing...

This is not good, hope you guys can find a way to solve this.

Dear sir/madam,
I have submitted all the forms required for KYC, still my shipment status is 1. A specialized form/statement is required for clearance from the recipient.
What does this mean?
The tracking number is[protected]
Do I need to give more documents for the clearance? Let me know if I have to do something about that.

I am expecting a package from japan
It was pick up and in transit on March 23 and 25 its in Memphis TN and until then no update the expected of arrival was March 31 .
Now since April 1 i been calling Fed ex every agent i spoke too has different reasons in which i been having notes for every single agent you would not believe how unprofessional and un appropriate they are dealing this case.. they should not not say something that each one of them has different reasons and thats bad.
The agent that handle the investigation said they might not know how to read and understand .. and wow ! Why bother to hire those customer agents if they cant underrstand !
Lots of thieves in FEd ex as its impossible to lost a package it was last scanned in Memphis Hub in TN but if they allow theifs to randomly open packages then they can get extra goodies .

I would like my package found as its valuabke to me . You dont know how it feels and stress if you are expecting something and all people in FEd ex wont even give a single symphaty.

Here is my tracking in case you can help me
[protected]
Cell number [protected]

I have received shipment with assessment value of INR106679 plus freight charges 16698 plus insurance 1000. but I have been charged INR 41370 for IGST. at 18% rate it should be around 22000 and not 41370. kindly explain it.

Chandra shekhar

Please note that package was sent from Dubai to Hyderabad on 17th March 2021, however from 18th March 2021 is showing custom clearance delay since then. Fedex has asked to update the KYC details and other declaration documents which was provided in couple of days however till today the tracking status is showing in clearance process. Everyday we have been calling up the customer service with out any proper response. Kindly look into this matter and provide feedback urgently.

I was expecting package from US on 24th March 2021. It reached Bangalore, the status showed cleared, held. Now there is no update on delivery date. I'm calling FedEx every day without fail only to get same answer that they have forwarded the case to respective team and they should get in touch with me shortly with the status and after few days now they say cant do anything but wait for customs to clear it. After much searching I could find status of my package on customs website that says "marked for examination". After much enquiring found that customs people want to open package and examine the quantity which is clearly marked anyways. It has been more than 10 days now and I'm losing hope here. Next time it is not fedex or no importing at all for me. I dont understand if I'm ordering something and willing to pay all due charges with everything mentioned clearly on the package what's the hold-up.

Over night delivery is not happening nor delivery time

My device was picked on 17th march .
its is still not delivered at the Microsoft office .
not getting response from your team on mails & calls

When I enter 12 digit shipment number in awb column for kyc, it shows error although it is correct

When I try to upload my document for kya by entering 12 digit shipment number it says it is invalid although it is correct.

Please note that package with sent from Dubai to Hyderabad on 17th March 2021, however from 18th March 2021 is showing custom delay since then. Fedex has asked to update the KYC details and other declaration documents which was provided in couple of days however till today the tracking status is showing in clearance process. Everyday we have been calling up to the customer service with out any proper response on the delay. Kindly look into this matter urgently and provide feedback.

My shipment tracking [awb:[protected]] states a "clearance delay" and that "import goods are subject to regulatory review." My package was supposed to be delivered by 20th March and it's 23rd March today. There was already enough delay and now it says this. My shipment is for individual use and I'm really frustrated. It's taking too long. When will my shipment clear customs and be delivered to me?

Hi Team,

FedEx tracking ID[protected]. Scheduled to deliver today. Since morning from Bangalore hub there is no update on movement and it's evening, still not received my courier. FedEx contact information is not appropriate. Help me to get my courier. Something I have booked for birthday if it reach to me late then what's the use.