FedEx Complaints & Reviews

Tracking number[protected]. Package arrived in Delhi on the 26th and sitting idle. Why isn’t it available for clearance yet???

Shipped this shipment through fedex international priority to goa, india on june 20th 2020
The content is a led light.

The shipment has been stuck in delhi for more than 8 days now.

The recipient has already contacted fedex and submitted required documents (Kyc form) and also got a confirmation email of the documents received by fedex on june 26th 2020, but the package hasn't still cleared.
I have tried calling the fedex customer care at least a 126 times but every time i found the line busy.
I have written to them by email but no reply till date.

This is the message that is displayed in the tracking forum:
Goods are subject to regulatory review.
Recommended action: no action required at this time.
Reason for delay:a specialized form/statement is required for clearance from recipient.
Recommended action:please call fedex customer service.

I want to inform you that my address is matching to my adhaar card but there the word quality optical is not my address it just an land mark. Which i write for the easily delivery of goods to me. And the order is for my personal use nothing else.. My clear address is:
Mohd. Jamal, s/o mohd. Naeem
Fatehganj, kasab bada faizabad
Pin code:224001 uttar pradesh (Up)

I am writing this to inform you that fedex courier is not making delivery of my order
#[protected] the deadline of this order delivery is 17/06/2020
I have learned from the fedex tracking that commercial invoice is incomplete and shipper or importer must provide a complete commercial invoice
The importer informed that they submitted the invoice two time

Please let me know as soon as possible what action you propose to take

Regards
Riju saudi arabia
[protected]

Sir actually i ordered a product from usa but i haven’t got the product because the shipper named me as punith jain instead of punith kumar. M as per govt id. When i asked the shipper to send me a revised invoice he said that he is unable to send me an invoice because the product has been shipped. And they have send the product for company purpose instead its for individual purpose. So what can i do now? It’s been hold by the customs

Package arrived hyderabad on june 22nd, kyc document submitted. Trying to reach customer service for status at[protected] and [protected] its says forwarding to a number, after sometime the airtel customer not answering the phone
Sometime call will be declined. Till now on both numbers no one pickup the call.
If you cant service why provider customer service and give those numbers?

Hi, my courier is struck at customs need to submit "a specialized form/statement is required for clearance from the recipient.
Recommended action: please call fedex customer service."

Please let me know what type of documents i need to submit can you share me samples

My shipment came on 16.06.20, i called customer care where i was asked to submit KYC documents, which was submitted on 17.06.20. After that they are continuously rejecting the KYC despite uploading the proper and required documents more than 7 times.
I got a call on 22.06.20 from KYC team and once again the documents were uploaded as guided by the caller.
Today we went to Fedex office in Courier Terminal, New Delhi Airport and again submitted the documents as guided by them, to the surprise the documents again got rejected for the reason best known to fedex.
Please clearly tell us what do you want, as the shipment is very urgently required.

Sent a shipment with awb number[protected] from bangalore to ranchi (Used fedex through shiprocket services) on 4th june. The shipment was in ranchi 13th june and till date they haven't delivered the parcel. Gave several complaints on fedex website... No respose till date.

Dear sir i have submitted all the forms required for kyc, still my shipment status is 1. A specialized form/statement is required for clearance from recipient.
What does this mean?
Tracking number is[[protected] it is coming from korea do i need to give more documents for the clearence. Let me know if i have to do something for that.

My shipment bearing awb[protected] was custom cleared under wrong hsc despite correct hsc[protected] mentioned on invoice resulting in higher custom duty.

On knowing this i immediately raised complaint having number [protected] over phone on 18/06/20 regarding the same however no response was received as of now.

Then i also emailed at [protected]@fedex.com on 20/06/20 regarding the same but no response came until now.

Please resolve the issue asap as i have not taken delivery of the shipment due to high import charges.

Yaa i booked parcel... And completed alredy 15 days... Fedex courier office or not responding in guntur... Plz solve my problem courier alredy came to guntur...

My parcel was shipped on 30th may and was supposed to be delivered on 5th june, 2020 but since it arrived in india is stuck at delhi customs.
I cleared all the kyc documents right when i was contacted. Its been more than 2 weeks that i am struggling to find the status of my shipment.

After contacting customer care with a lot of efforts i get one standard reply that they have raised some investigation request, request for prioritized clearance, etc. But nothing really happens.

Moreover without my consent it is displayed in the order status that "customer has requested non express clearance" when no such request was made by me.in fact, my parcel was shipped via international priority! I have been following up since no information available since 3rd june.

Since i had ordered artificial jewellery for a particular event/function it will be useless if i don't get it in time. Chose fedex for the timely delivery. But exactly opposite of it i am experiencing.
I understand that due to covid-19 it is difficult, but there is a limit to how much one can understand especially in absence of any clear information.

Atleast provide some information as to by when i will get my package, so that i can plan for an alternative incase i am not getting them on time. Think of the inconvenience caused to me due to the lack of transparency.

My AWB number[protected]

First time fedex held my parcel for months. at that time i was thinking that was ok bcoz there was something that they can't fix. but now again second time there is a same problem of clearance.
why fedex do this all time i just don't understand. now i have clear my mind set that don't use fedex ever.

If they require some documents than mail me fast. every time you have to delay on the name of "Clearance delay bcoz instructions from the importer are required". than mail me i'll complete my documents.

Unable to submit kyc for last 3 days called customer care they suggest mail id which is [protected]@cogenteservices.in which in turn return mail to upload in the kyc website which is still not working. The parcel is important please suggest.
The parcel contain tea samples and in nned o[censored]rgent requirement

My parcel has reached bangalore on 5th and i submitted the invoice to clear customs on 8th june.. Still there is no update. Its been 11days it's stuck with customs

I have shipment coming from us. Tracking #[protected]

Shipment sent to india on june2nd and from june 8 my shipment was in "a specialized form/statement is required for clearance from recipient" status.

No specification about what form is needed, i submitted the kyc though.
There are my study materials which i needed little urgent that why we used fedex in the hope we get it on time.

I'm trying to contact customer service in all way but because of this covid-19 situation i couldn't reach them.

I really appreciate the help here. Just the guidance stating what is needed from me would be great.

Wakefit mattress was to be delivered on 9th of june by fedex. But it’s 18th of june today and no sign of delivery as per the order status it shows delivered to local warehouse and is there since past five working days.

Tried calling fedex at least 25-30 times per day. But no response. Either number is switched off, call is forwarded, phone is unavailable, no response or if by mistake someone pics up they cut the call.

Given the current situation we have been patient but would appreciate some response and proper assistance from the delivery company.

Hi sir / mam i am ramanjit kaur receive r of track no[protected]... Address 65 b ekta bihar mithapur jalandhar my husband sent me package on 20 may from usa still not delivered i got letter to upload kyc i loaded but told re submission now again i tried to upload shows that it is in process we use fedex for first time and stuck we never knew about kyc or it's process.. Please sir i have important papers in that and medicine... For my mother please sir deliver my package if any payment i will pay at delivery please help me

I have ordered some led lights from china, and the shipping update says "a specialized form/statement is required for clearance from recipient.
Recommended action: please call fedex customer service.". I have tried to contact their support number, theres no response. Send an email and no response. What am i supposed to do