FedEx Complaints & Reviews

Dear Customer,

Please share your contact number, AWB Number and email id. We will get back to you with an update.

Regards,
FedEx Express

AWB Number:[protected]

Email: [protected]@gmail.com

Mobile: [protected] / [protected]

Please deliver me, need urgently.

AWB Number:[protected]

Till now no one call and mail me regarding my issue from the Fedex side.
I am really regretted o[censored]sing the Fedex service.

Did you received the package??

NO, Still i have not receive the package.

Once the product Stuck in the Custom then we just have to wait after submitting all the required documents.
Same is happening with me.

Its been 17 days ... that's too much .. we didn't get any updates nor call from fedex side..
Its not done.
I got product delivered from other couriers in just 1 week which was sent much later than fedex .

I won't be using FEDEX ANYMORE THAT'S IS ENOUGH.

Not taking initiative, not updating even after customer provide approval form from CDSCO.

I don't what is happening with FEDEX ????
Even after providing approval form from CDSCO not taking any action??

They are not delivering the package nor any updates from their side.

Please do the needful and Deliver it ASAP as it been more than 2 weeks now...
Really disappointed the way it is been handled by FEDEX.

Any update on the shipment.

STILL I DID'NT GET MY PRODUCT WHICH WAS REACHED INDIA ON 5, SEPTEMBER, 2020.
I CAN TELL FEDEX IS THE WORST INTERNATIONAL SERVICE PROVIDER AT LEAST IN INDIA.

On 22, sept, 2020 i got a mail from (murali.[protected]@fedex.com) required a Form 12B, which was the first contact from the FeDex India side to me. The very next day i have submitted 12B to FeDex.

The Second mail from FeDex India comes on 26 Sept, 2020, I am attaching the mail below

[
[[
[ Murali Yadav
Sep 26, 2020, 3:34 PM
to rajshree, India, Radhika, Candida, cs-customsrequest, bom-trace, me

Dear all,
Same has been already submitted to clearance team .
Once received approval from customs will inform the same .

Regards,

Murali Yadav | Clearance Administrator | FedEx Express Transportation and Supply chain services india pvt ltd| office 91.22.26811.812 | Sahar Air Cargo Complex, Mumbai IN 400099 | fedex.com/in]
]]
]

Note: I got response from DUBAI Fedex frequently, but they were helpless since the Indian FeDex has to do the actual work.

And to my surprise the Third mail comes
. . . .
! !
o o

[[[[
Murali Yadav
Sep 29, 2020, 1:27 PM
to rajshree, India, Radhika, Candida, cs-customsrequest, bom-trace, me

Dear Madam,
Please note required duty confirmation of INR 26000 approx.
Confirm if we can go ahead & clear the shipment .
Regards,

Murali Yadav | Clearance Administrator | FedEx Express Transportation and Supply chain services india pvt ltd| office 91.22.26811.812 | Sahar Air Cargo Complex, Mumbai IN 400099 | fedex.com/in

]]]]]

WE ARE HELPLESS AND REPLIED THE CONFIRMATION MAIL TO RELEASED THE PRODUCT.

We got another mail:

[[[[
Murali Yadav
Oct 1, 2020, 11:57 AM (12 days ago)
to India, bom-trace, Candida, cs-customsrequest, Radhika, rajshree, me

Dear all,
Noted below and informed clearance team to proceed further .
]]]]

Everyday i am calling FeDex International Customer Care:
They will:
1. tell someone will contact you within 24 hours - ( but till today i got only one call from Murali Yadav in this long 40 days)
2. tell to write to a particular mail id. ( every time you will get a same replyyyyyyyyyy as -

[protected][protected]---
[protected]@myfedex.onmicrosoft.com via mx29.infosec.fedex.com
Sep 24, 2020, 5:31 PM
to me

Delivery has failed to these recipients or groups:

aswany.[protected]@fedex.com
The recipient's mailbox is full and can't accept messages now. Please try resending your message later, or contact the recipient directly.
[protected][protected][protected]---
ORRRRRRRR
________________________________________
[[[[

monika.[protected]@fedex.com>
Tue, Oct 6, 3:43 PM (7 days ago)
to me

Dear Sender,

Thank you for writing in. I am currently out of office with no access to emails & calls.

For any urgent assistance you may write to [protected]@mail.fedex.com


Regards,

Monika Rana

]]]]]]


Every day i am losing 30 minutes regarding this courier, losing time, energy, and increasing stress.

TODAY 13 OCT 2020, THEY ARE TELLING THEY ARE WAITING FOR THE WAREHOUSE CHARGES OF MY PRODUCT, SO THAT THEY CAN BILL ME ABOVE THE CUSTOM DUTIES OF RS 26, 000 FOR THE PRODUCT OF RS. 25, 000, AND RELEASE THE PARCEL.
ONLY GOD KNOWS WHETHER THE PARCEL IS WITH THEM OF LOST ITBY THEM.

GUYS PLEASE THINK 100 TIMES BEFORE USING FeDeX INTERNATIONAL COURIER.

Hi.. am not curious, did u receive your shipment?

did you received your shipment?

It's actually complaining second time, each time they will not do anything . some excuses shown each time back logs, holiday, etc. Just simple courier .it's need a life long we watching, we complaining, nothing have they will do,

did you received your shipment?

Dear Customer,

We regret the inconvenience caused. We have forwarded your concern to our team and they will get in touch with you.

Regards,
FedEx Express

is this resolved?
it happened with me as well 3 days back..i have got invoice of more than 3 times the actual cost.Moreover goods are yet to be delivered but i got the inflated invoice first...strange.

Sadeesh, what's the status now your courier..me also same issue bro.could you tell me please

Did you receive the product yet?

The package was released from customs today and a customs duty of 36, 860 INR has been charged. The package had only gifts to my family worth of nearly $500. I have been charged 100% customs duty on my package which clearly only had gifts to my family where the receiver was my mother.

The person who created the label in USA listed the package had OFFICE SUPPLIES when i clearly mentioned gift and mentioned the shipper and reciever were not related when I clearly mentioned the package was a gift to my home in India. I called in many times to change these, the customer care mentioned it was done but nothing was changed. (Which i assumed might have changed on the
System but was not updated on the tracking details)

FedEx made 2 mistakes which is costing me 36800 INR. Please help me file for a claim.

AWB[protected]

My package which was sent from US through Fedex is stuck at customs from 4th of February till date. The status says in customs clearance and fedex has no clue about the way forward for this situation. Whenever we call or email, it is the standard reply saying that we have forwarded the same to concerned department and they will get back to you. Till now no one has called us.

I checked on customs website and it says duty to be paid. We have sent the same to fedex through email and same irritating standard reply. I did not know that fedex has this kind of sub standard service. Attaching the customs website screen shot.
Any help is appreciated.

Have you received the parcel ? How long it took for shipment? I was not able to get search results when I verified in the customs portal ? Hawb is same as AWB right?
Fedex complaint

Hi my name is jaswant pavan B and my shipment number is[protected] and it is from uk to chennai and i have already submitted the kyc etc and now the clearance process have already started but till now I did receive any update and inside the shipment it contains thrustmaster T248 steering wheel ps4, ps5 and uk to india plug adaptor thats all and in the declaration also it is clearly mentioned and in the invoice also it is clearly mentioned and then too when i check in the eccs website customs status tells that xray suspescious and after that there is no further update till today and so kindly check and tell to the customs officers that inside the boxes it contains only the thrustmaster t248 steering wheel+ pedals ps4 ps5 and uk to india plug adaptor thats all it has and so please clear the shipment from customs asap please because i have been waiting for a past 2 weeks and still now i didn't receive my shipment till now and so kindly check and tell me the exact status and when it will be cleared from customs etc and please tell to the customs officers the same information please.
And please tell me whether the customs officers wants any other documents etc asap or immediately please.

Kindly help me in this issue and the package has reached Bangalore on 30 th November itself and the clearance process is already started and still now i did not get any further update about my shipment and fedex team is also not responding properly and they are saying the same thing when iam calling every day or so please help me

Fedex - small package stuck at bangoare fedex custom office.

My Indian friend from France sent my own small parcel to me. I forgot at his place in France. now, he sent on 28 March and arrived in Bangalore on 29th March. It is a non-commercial product for my individual use. I have already did KYC form filling up as per their instructions. Since it is clear from the consignee side and they acknowledged it. they told me by email to wait as they might contact the shipper (my friend) as well. I have requested them by email on the given email id ( [protected]@fedex.com or call on[protected]. This given phone number is not working and no response from [protected]@fedex.com. I asked my friend to send by urgent post to work on it and my parcel is still with FedEx clearance office ( in transit status). today, it is 5th April. Help me to get my small parcel. I am a student and want this parcel for my study. Can someone help me and respond to my email at [protected]@fedex.com or give me the right phone number to contact them. I really need my parcel. every single passing day is going in vain.