FedEx Complaints & Reviews

I dont understand why the shipment[protected] is pending custom clearance since early am 7 feb 2020.
Every time i call them, it will be cleared.
They tell some one will call you back but they never do.

This is a bad practice where a express shipments are delayed.
Bad practice.
Will never use fed ex in future.
Updated by debut2005, feb 11, 2020

This business is clueless. How to handle the the custom clearance, they say that will never know until the packet is released from custom. This is crazy... There must be a time frame where they must be able to ask custom to why the packet is not cleared. Useless company.

Hi, this is nivashni from tirupur, i submitted all original bills to esi persons but still i am not received any amount from there, in august'19 month i delivered baby in revathi medical center in complicated fibroid issue, esi person told me for give original bills to office we will refund our amount to your account but still no one response from there, i worried much, because i have ao many financial problems, kindly refund our amount, my husband sadish workingin tnt mnc company, they deducted esi amount every months in his salary, that's why we applied. I hope you my amount soon will be credit

Hi,
Im so frustrated writing this post that my shipment "[protected]" hasn't been cleared by the customs even though i have provided kyc documents to the third party site that is managing fedex kyc. My name is maslin j where j is my initial from fathers name john edwin. They asked me to provide a short name letter to the customs officer since my name is mentioned as maslin john edwin in my id. I did submit the authorization letter, id, short name letter.

I am a music producer and the shipment is a prize for an international competition. It is of so much emotional value to me. After reading the horror stories of failed shipments with fedex. Im so worried to write this down with so much pain and frustration. Please dont give your general auto typed answers, help me out.

I have attached the in-novice from the shipper, and my ids as well. I am even willing to pay additional cost that is required to process my shipment.

Help me out. My mobile number is [protected].

Dear sir/madam i have submitted all the forms required for kyc, still my shipment status is 1. A specialized form/statement is required for clearance from recipient.
What does this mean?
Tracking number is[protected].
It is coming from usa. Do i need to give more documents for the clearence. Let me know if i have to do something for that. Does this happen to me or everyone.

I have ordered dietary suppliments from usa to india but my courier stuck in customs for more than a two week nobody picking my calls, i have received an email from fedex for fssai noc which is not required for personal consumption products i have used dhl last time not faced such issues but fedex poor service they are not able to clear customs the cia is not helping manish tomar also not picking calls i will not use fedex again. Awb[protected]

Worst customer experience

What's up with this title "goods are subject to regulatory review"? It's been more than 3 days since i sent the kyc form which you asked just to keep my details on server in the name of customs clearance delay. Now i have this new title and the scheduled delivery date is pending, but they said it will be deliver it by 27/01/2020.. But now its 29/02/2020 the shipment hasn't be delivered.. And when call fedex customer care they say the process takes upto 48 hrs but now its above 80 hrs still no feedback and update.

Dear sir i have submitted all the forms required for kyc, still my shipment status is 1. A specialized form/statement is required for clearance from recipient.
What does this mean?
Tracking number is[protected].
It is coming from dubai. Do i need to give more documents for the clearence. Let me know if i have to do something for that. Does this happen everytime.

Sender send me my individual product to me usa to india when my product came through its showing clearence or something
When i contact to the customer support of fedex kyc and actually sender send me product by my another name by mistake but just name is different and surname are same and also shipping address
I just submitted forms and all with my documents and signatures
I didnt get any positive reply from them.

So i want resolve this issue asap.

I am sending monthly 5 shipment by fedex to haryana ware house, but every time they got delay to delivered it as per appointment time and date, see the tracking id[protected], tjis shipment is in your hub from december 2019 after gining too many complain stiil your team is not able to deliverd it as per appointment date,

Totally usless staff in this hubsee too many tracking id from my account[protected] all of haryana team every time detalyed

Change the name from fedex to late-ex

This is regarding my shipment AWB[protected], which is still holding at customs for no reason, firstly the KYC team of FEDEX "scks", useless - all time to give correct information on what documents are they exactly looking for .

secondly no one from fedex team has contact me for proper information on the shipment even after sending the document 4 - 5 time at least

half of the member email address are not working, its states they are out of office for over 2 months, why are they employed still.

its getting damn frustrating at the moment as the shipment is hold for over 2 months now

This has happened too many times. Product reaches Bangalore, status gets set to "Out for delivery" and the courier never shows up, returns back to facility and sets the delivery date to a much later date in future.

One time it happened, the delivery guy called and said his colleague was on leave and he wasn't going to deliver because he won't cover the other guy's work for him. Then claimed he will deliver first thing in the morning but sets the delivery date for 1 week later, citing the fake reason that "Customer requested future date". I file a complaint and the customer care was decent enough to get the guy to deliver that same day but at nearly 9:45pm.

Next time around, same story except no call from courier and package is returned to facility and delivery date set to several days later despite the package sitting at Destination Facility. Again I raise a complaint and the same customer care agent said he could not believe this happened again.

I could go on with various reasons given for delays. But to summarize, the customer care agents were very polite and escalated the complaint. But what is the point when you employ incompetent and lazy frauds as delivery guys?

I will NEVER use FedEx India again and I hope the online shopping portals realize that there is something seriously wrong with this company (or at least their delivery agents) and switch to other couriers that are more reliable. Even IndiaPost outshines FedEx in so many respects.

My scheduled delivery pending — fedex goods subject to regulatory review

This is my tracking number:[protected]

I have contacted fedex indian customer service and they advised me to send kyc authorization letter and id proof to [protected]@cogenteservices.in
And [protected]@fedex.com. I have already sent it and below is the response i got from kyc:

We thank you for shipping through fedex tracking number[protected]

We wish to confirm receipt of soft copy submission of kyc documents. All the copies are now updated to fedex systems.

To complete this submission / compliance we request you to dispatch the 'physical / hard copies' duly signed / stamped by the authorized signatory to the below address:

Please note it is important that for profiling of your documents for future shipping needs that the physical documents are archived and available for retrieval. We therefore request you to inform us by return email the domestic airway bill vide which the documents have been dispatched. We will confirm back the receipt of the same and close with affirmed compliant submission.

Please monitor our website www.fedex.com in order to track status of your shipment.

We thank you for your valued support, time and patronage.

Regards
Team fedex

Question: why should i send hard copy again to above address? Are you guys joking? To send one item to india i have to courier another document.
I have sent soft copies to their email id still they are playing with me?

This is causing delay in my scheduled delivery. Make this happen to reach package in next business day.

First i got that it will be deleivered on 23rd... Then it said 24th december 19 by 8pm.

Then on 24th 2pm i received msg that it's out for delivery.

Then i tried to contact fedex as i was worried that its delivery. All in vain.

Best part i get a mail in evening stating it's not deleivered due to in correct address. Simple common sense... One should have called me. I believe..
Sorry i am sure it was never attempted.

If this is what your service standards are then... God help you guys.

My sender sent me my package from bangalore on 20th dec friday 2019 and it was supposed to be delivered by 24th dec 2019 tuesday. Even though it arrived in my city a day before, it is still lying in the warehouse and not delivered on time. Despite my repeated request to fedex to deliver my package at the earliest as it was important, they didn't move an inch. The delivery guy asked me my location and sensing that the distance was just too long decided to just ignore my request.

[protected]
Scheduled delivery:
Tuesday 24/12/2019
In transit
At local fedex facility
Hyderabad, ts
Get status updates
From

Bengaluru, ka in

To

Telangana, ts in

Travel history
Multiple-piece shipment
Shipment facts

Monday, 23/12/2019
18:04
Hyderabad in
At local fedex facility
14:55
Hyderabad in
At local fedex facility
Package not due for delivery
06:41
Hyderabad in
At local fedex facility
06:22
Hyderabad in
In transit
01:06
Hyderabad in
In transit
00:59
Hyderabad in
In transit

Sunday, 22/12/2019
04:57
Bangalore in
In transit
01:35
Bangalore in
In transit
01:35
Bangalore in
In transit
01:27
Bangalore in
In transit

Saturday, 21/12/2019
23:01
Bangalore in
Left fedex origin facility
15:46
Bangalore in
Picked up

Friday, 20/12/2019
06:05
Shipment information sent to fedex

What is the use o[censored]tilizing your services if you cant deliver your packages on time? Please resolve this issue at the earliest.

Why my order isn't delivered to me as it was supposed to be delivered yesterday by 21:30?
I got a text from fedex team shipment is due for delivery today. But after 90 mins they've updated on the website delivery exception requested for future delivery. But no one contacted me or tried to reached out to my address. I haven't requested for future delivery i was eagerly waiting for the delivery. Now it's showing on their website it is due on scheduled delivery: tuesday 24/12/2019 by 19:45.

Thursday, 19/12/2019
21:29
Hyderabad in
At local fedex facility
18:20
Hyderabad in
Delivery exception
Future delivery requested
17:30
Hyderabad in
In transit
Tendered to authorized agent for final delivery
12:56
Hyderabad in
At local fedex facility
11:10
Hyderabad in
In transit
10:45
Hyderabad in
Departed fedex location
10:44
Hyderabad in
In transit
01:48
Mumbai in
In transit
01:39
Mumbai in
In transit
Wednesday, 18/12/2019
22:25
Mumbai in
Left fedex origin facility
21:40
Mumbai in
In transit
18:07
Mumbai in
Picked up
Tuesday, 17/12/2019
23:36
Shipment information sent to fedex

But that will be too late. I can't wait that long. Just make sure the delivery by today or let me know the address of the warehouse i'll go and get the shipment myself.

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Products & servicesfedex special type of form/statement is required
Fedex — special type of form/statement is required

1 review
New delhi, delhi, india
Raghav06 on dec 15, 2019
Mark as resolved

Hi,

I have a package stuck in customs. From the tracking it seems that a specialized form/statement is required for clearance from shipper. I contacted the shipper but he does not know which form to complete (He did not receive any instruction).

The box contains perishable goods and i need to get it asap.

The tracking number is[protected]

Please, let me know which actions i can take.

Dated[protected]

Fedex team please help me resolve this issue

I need the goods asap

Hi,

I have a package stuck in customs. From the tracking it seems that a specialized form/statement is required for clearance from shipper. I contacted the shipper but he does not know which form to complete (He did not receive any instruction).

The box contains perishable goods and i need to get it asap.

The tracking number is[protected]

Please, let me know which actions i can take.

Dated[protected]

Fedex team please help me resolve this issue

I need the goods asap

The fedex - domestic has taken airfreight charge against domestic charge. Instead of airfreight the consignment came by road transport.
Shipping is from bangalore to chennai.
The actual amount as per fedex domestic customer service statement it is rs.775/- the amount paid was rs.1272/-
The consignment delivery scheduled time 14/12/2019 20.00hrs.

[protected] is my shipping id. Very worst service from feedex. I had ordered books for my exams. Its keepon getting delayed. When will i have start my oreparation? Irresponsible response frim ferex. U guys simply updated that "ur product tendered to local authorised agent". Who is that agent? Where is my product? I have exams in next mth. If i will not get my product with in next two days, gonna sue fedex for the same

Hi

Request no. 30279847, i have given a request for new account opening, its almost a week time still nobody contacted. It is something the fedex is not intereated to expand business, i dont understand. And also the sales person also not reaponding for my calls. This is really disgueatung. I would say very bad service.

Thanks
Jinnendra
[protected]