FedEx Complaints & Reviews

I am asked to upload confidential documents to fedex, or email a third party agency on [protected]@cogenteservices.in.
- however cogeneservices.in domain is not a secure website, i get an apache page displayed. On using https://www.congenteservices.in i am warned by my browser that it might be dangerous to open the site.
- i get 4-5 calls demanding to upload documents. However the caller does not state the retention policy for...

Below response from fedex customer care is not acceptable
"please note that as per the investigation conducted, there was no discrepancy noticed on this package at any transit point and as per our system. Further, the destination has confirmed that there was no signs of damage / pilferage noticed to the shipment at the time of delivery and the shipment were delivered in intact condition. Also please note that the shipment was not opened in customs. Destination delivery station has also confirmed that the consignee did not notice any tampering / damage at the time of delivery, nor the same was brought to the knowledge of the courier at the time of delivery."

I will not buy below explanation.

Why i will ship damaged item and chase fedex team for claim.
This is lg 49 inch tv uh60 model. Agent who came to pick the item saw the condition of the product and it was intact. I was not at all aware such casual response from such a reputed international courier company for the damaged claim.

Definitely no one will take the responsibility of the damage but eventually iam at loss by choosing fedex to ship such a delicate item. Tv was inside and by looking at the pics you should be able to make out that it was broken due to hit from other end while transporting. Packing was intact
Doesn’t mean inside item will not damage at all. Your team can collect the item from my home if can’t refund the claim it’s for no use now.

You tell me what should? If you will not bear the amount of repair who will do?

I sent my transcripts to the usa from hyderabad, india. The courier got lost at the usa and i received a lost certificate. However, when the damages are being claimed as mentioned in the lost certificate, i am not receiving any response. Amount is being claimed for the loss, there is no response. The track no. Is[protected].
I was asked to provide a letter stating that i will not take any legal action and i provided the same, though as per law, i cannot be asked to do so. Still i have not received the amount towards the loss caused to me. I shall proceed with legal recourse if i am not paid the amount as promised in the lost certificate

Hello. My parcel got stuck at mumbai customs. Fedex is not reaponding priperly and not getting serious for getting it. It contains baby stuff. And urgently needed parcel. But they are not taking it seriously. I submitted commercial invoice though it was not commercial. Declaration letter of price correction and everything they needed. Them too they are not sortibg it. And af the end they told me to take your own cha clearance agent. I dont find any agent. What should i do to get my parcel?

I have ordered product from amanzon and seller send product from fedex.

After delay of 2 day status is changed and show

Package was handed to a receptionist
Signed by: s. Ign.

Can i know receptionist name and id proof that he/she provided and i am belongs to village and there is no receptionist.

Also please provide me deliver person name and contact number i can contact them directly.

Your fedex team provided wrong status and doing scam to prepaid product.

Trk no[protected] ship date 10252019 ctrl# [protected]

Below response from fedex customer care is not acceptable
"please note that as per the investigation conducted, there was no discrepancy noticed on this package at any transit point and as per our system. Further, the destination has confirmed that there was no signs of damage / pilferage noticed to the shipment at the time of delivery and the shipment were delivered in intact condition. Also please note that the shipment was not opened in customs. Destination delivery station has also confirmed that the consignee did not notice any tampering / damage at the time of delivery, nor the same was brought to the knowledge of the courier at the time of delivery."

I will not buy below explanation.

Why i will ship damaged item and chase fedex team for claim.
This is lg 49 inch tv uh60 model. Agent who came to pick the item saw the condition of the product and it was intact. I was not at all aware such casual response from such a reputed international courier company for the damaged claim.

Definitely no one will take the responsibility of the damage but eventually iam at loss by choosing fedex to ship such a delicate item. Tv was inside and by looking at the pics you should be able to make out that it was broken due to hit from other end while transporting. Packing was intact
Doesn’t mean inside item will not damage at all. Your team can collect the item from my home if can’t refund the claim it’s for no use now.

You tell me what should? If you will not bear the amount of repair who will do?

The package is at local fedex facility on 30 oct 2019 now 8 nov 2019. But still they are not delivering the package and keeping as incorrect address. They are not even call to me when the package is out for delivery. I had raised a complaint to coustmor service even though they are not even give proper response. I had attached the copy of status and complaint details.

Dear sir,
My shipment tracking no :[protected]
Actually i have booked a metal curtain from china to india i have submitted all my kyc documents it’s showing a specialised form / statement and is stuck at bangalore customs please help me to resolve the problem, as i have called customer care many times but even they tell we have no updates about your shipment please do the needful thanks

Dear sir,

Actually i have booked a metal curtain from china to india i have submitted all my kyc documents it’s showing a specialised form / statement and is stuck at bangalore customs please help me to resolve the problem, as i have called customer care many times but even they tell we have no updates about your shipment please do the needful thanks

Hello,

Yesterday i have rec'd the message that product has been delivered but i have not received it yet. Below is the detail of airway bill and above is the complaint number is [protected] raised on dt
05th November 19

Airway bill below
Order Shipped: Your order[protected] from The Fragrance Heaven is on its way with Fedex SL and AWB[protected]. It will reach by you by 4 Nov 2019. Track here http://shprkt.in/1gpOB.

Hurray! we've just delivered your order from The Fragrance Heaven with ID[protected]. Thank you for shopping with The Fragrance Heaven

Please note that if the product is opened or used i will not accept it. If the product is repack again to fool me i will easy come know for the same.

So let me know the reason why i haven't rec'd the product and to whom it is delivered if you are saying it is delivered.

I never knew delivery time to send a package takes more than 12 days and counting. When i checked its showed shipped on 23/10 and till now (4/11), i haven't received my package. Initially scheduled delivery was 30/10, later it showed scheduled delivery is pending. Online i got it as "tendered to authorized agent for final delivery" on 29/10. I need this package asap. Now i am wondering when will i receive my package? Will it take 20-30 days?
#[protected]
Contact #:[protected]

I have not received my parcel. But it's showing that it's already delivered on oct 30 th. It is very very important. Can some one please check on this priority.

My tracking number is[protected].

I have not received any calls also. Filed a complaint 24 hours back still there is no response. It is very important for me.. Please check and revert. Since it's very urgent else i may escalate this issue further.

Hi,
I had booked online toys and shoes for my family through myus.com they selected fedex for shipment service to india.
They dispatched it i received a call from fedex for kyc which was completed and accepted after that when the delivery date was a new messages poped up now they require invoice of shipment so i contacted myus.com for the invoice they emailed me as well as fedex after that again same message now they want commercial invoice with signature again i put up a request they send invoice me as well as to fedex i called fedex inquiring regarding the shipment they are replying mr. Murali yadav is handling my case he will call you with in 3 hours now 3 days has passed no one called no further action has taken after checking online on complaint website i saw similar stories of fedex.
Kindly please help shipment number[protected]

I have sent urgent documents from washington dc to shimla. Within 2 days it reached to solan but from solan to shimla, which is hardly 1.5 hour ride (50km approx) it is taking more than 4 days.

Once documents reach to solan office they move much much slower than any other services in the world.

It really feels bad for such service when we pay huge dollars for our transaction. Kindly take some intitiative to solve fedex service in hp. You may perform complete analytics of delivery of all international packages to hp and you will find out that it is not what is expected from fedex.

Thanks.

Dear sir,
This is regarding my shipment tracking number[protected] from chandigarh to varanasi.
The expected date of delivery for this shipment was 23-10-19. When i searched this shipment on 23rd october morning on fedex website, a message appeared "on fedex vehicle for delivery" but the shipment was not delivered on 23rd. On tracking the shipment on 24th october again same message - "on fedex vehicle for delivery" appeared. On 24th october i called fedex customer care enquiring about my shipment but surprisingly i was told that future delivery has been requested by the customer which was completely false.
I lodged a complaint same day on fedex customer care complaint number - [protected] for taking necessary action for giving misleading information by the concerned person. Also fedex customer care told me that the shipment will be delivered by 24th october eod.
Sir, it is 25th october today and i have not received my shipment yet. Due to this carelessness by fedex i have suffered loss and therefore i am bound to write an email seeking appropriate action.
Please don't mislead your customer.

The courier agent here is very irresponsible and they haven't delivered my courier and moreover they updated the status as the recipient refused the parcel. I hope this is not your strategy to get more money...and the response is also very bad.
And they are from Hyderabad Nagole branch, the vendor and service boys are very lazy to deliver the courier i think

What a pathetic service by Fedex and their customer service executives. I am totally fed up with this from last 5 days. I am looking for my parcel and I am getting fake commitments. Every time I have to make call to them, I haven't received any call from fedex. No tracking is available on their site. Without making any call customer care executive claim that they called me.Without tracing the address or calling on my number delivery people decide the address is not correct.

What is all this ?

Did you know how important is that parcel for me!!!

Let me know when I am getting my parcel or I have to claim it with alternate ways that I know very well.

Hello,

I am Rishi Kapadia, and My complaint is for consignment[protected].
I should receive it on 15th-Oct-2019. It's been 1 week of delay.
My consignment is stuck in customs or somewhere and I don't see clear status why it's stuck, It's valued is just $100 and all items inside consignment are a gift/personal use. I provided each documents which FedEx asked and in commercial invoice, you can clearly see all items are for personal (gift) use.
FedEx The customer care seems not at all interests, I am sending couple of mails to their clearance agent - imran parmar but it looks like no one is interested in this matter as it's $100 consignment and it should not block by customs. All they are saying is to take help from the Clearing agent which FedEx should do it as it's for personal use and it's valus is $100.

Thanks,
Rishi Kapadia,
+91-[protected]

Hi team,

It is been two months my shipment got into hold on customs clearance.
The shipment was from china and this is the first time i am doing shipment from china but i don't have iec.
So my shipment is in customs clearance and not releasing till this date.

Tracking number#[protected].

Is there any thing i can do to release my shipment from customs clearance?
Please help me and suggest me how to release it.

Phone number#+91 [protected]

Order number[protected]... Was booked on 16th october and scheduled to be delivered on 18th october.. But my shipper answered me that due to ongoing festivities season the pick is a day late... However the package is showing to be scheduled delivered on 21st... Which is very horrible seeing the distance from delhi to silchar...
Next the package showed will be shipped from delhi but i cudnt get how and why it went to other corner of the country pune, maharashtra and now today checking the status showed it is in transit from kolkata...
I'm so very confused with the service being provided... Is this what's professionally sound company does to small time consumers like us???