FedEx Complaints & Reviews

Sir/mam
My self shibin, i am an ex employee of fedex (Employee id[protected]. I left my job from fedex express tscs. (Banglore, karnataka) before 2 month (July 24 2020) now i reach back to the company for getting my experience letter. And now the manager ram mohan & team leader sathyanarayan rao, they are asking 25, 000/- for getting the experience letter. Please help me for getting my experience letter. They are tourchering me by asking the money.

I was supposed to get my parcel delivery on 5th october. It is in customs clearance since 4th october. I submitted all the kyc documents and also got confirmation email of same. But till today i have not received my shipment. I already called customer care almost 15 to 20 times but they don’t know what to do. All they say is to wait. Worst company ever. Why would i choose fedex express delivery if i want to wait! I will never use fedex services for international shipment. My awb is[protected]

My shipment was supposed to deliver on 5/10/20 and the status says “goods are subjected to regulatory review.”
What does this mean and how long should i wait for my shipment to arrive?

Tracking No.[protected] status not updated and location is also not updated yet. It has been 2 days since no updation and scheduled delivery is still pending

I have booked a shipment with awb number :[protected], and I paid the service charge too. Booking date was : 12th Sept, Booking from Kolkata to Rampurhat within state West Bengal. Picked Up on 14th September. Till then its status is showing its in Kolkata Hub. now its 1st Oct.
2 days ago one called my client and asked to pickup it from kolkata hub.
Today I had a chat session with their customer service. They said, the area is now out of there service zone. Then why did you took my order? And if it is out of your service area why did you hold my order and delayed it? my client is getting fired on me on this.
Ok on the chat session the agent told me to stay online and in a moment he disapeared, and the chat session is showing end. what kind of service is this?
please return the package to me. my contact details is: [protected]
Biswarup Roy Chowdhury
And back my service charge too. I am pasting my chat details here too:
You can contact FedEx Customer Service by calling International:[protected] /[protected]Domestic:[protected].
You: give me your greivance cell number
I need more information. Would you please repeat your question in a different way?
You: grievance contact
A FedEx live chat agent is available now to assist you. Our live chat services are designed to save you time and create easy access to important information without your needing to pick up the phone.
Would you like to chat with a FedEx Customer Service representative now?
Yes
No
You: Yes
By providing your name, phone number and email address for the pre-chat survey and continuing to the Live Chat, you are consenting to the collection and transfer of your data out of the country. FedEx uses this information to provide a superior customer experience, which includes quality assurance. To find out more, please read our Privacy Notice.
Click here if you wish to continue
Click here if you do not wish to enter your personal information
You: Click here if you wish to continue
What is your first name?
You: Biswarup
What is your last name?
You: Roy Chowdhury
What is your email address?
You: [protected]@gmail.com
What is your phone number?
You: [protected]
Do you agree to be bound by the fedex.com Chat and Co-browse Terms o[censored]se?
Yes
No
You: Yes
I will connect you with a live chat agent. Your queue position is 2
Your queue position is 1
You are now chatting with Shatrudha Y
Shatrudha Y: Hello, thank you for visiting FedEx.com I am Shatrudha and will help you today.
Hello how may I help you today?
You: hi
Shatrudha Y: how may I help you today?
You: I have booked a shipment, which is in your kolkata hub from last 16 days
[protected]
Shatrudha Y: Ok please be online while I check
You: it is withn state, from kolkata to rampurhat, within west Bengal
and someone called my client and told him, to pickup from the kolkata hub. what kind of service is this?
Shatrudha Y: please wait while i am checking
You: its picked up on 14th sept, and now its 1st oct. whereas it should be delivered by 2-3 working days.
Shatrudha Y: we do not have service in your area right now that's why our agent are not able to make delivery
You: what?
then why did you recieved my order
and I already paid for the service
Shatrudha Y: i will inform my team agent to give you solution for this please wait while i inform my team
You: my client is getting fired over me on this
Shatrudha Y: pleasae give me your contact details
You: [protected]
Biswarup Roy chowdhury
Shatrudha Y: Please stay online . I will be back in few moments.
You: ok
Your live chat session has ended. You are now chatting with the FedEx Virtual Assistant.

Hi
My shipment is struck at customs clearance, Bangalore and its been 15 days till date no agent helped me to get out this issue I sumbmited all the documents needed for clearance process .
Finally I requested them to cancel my service and send the shipment back to the importer even though no response .

My tracking number[protected]

Person an in contact - shiva.[protected]@fedex.com, shiva.mr.[protected]@fedex.com

It is really irritating now my shipment was supposed to be delivered today but your poor service is showing.
I am never going to use fedex for international shipment.
All my kyc all have been submitted but i am getting stuck in clearance for some or other reason.
Now it shows "goods are subject to regulatory review." and is not clearing it.

Incident 29:09:2020
Mob:[protected]
Consignment :[protected]

Incident: today got a mail from fedex team after multiple escalation from my side for enquiry of delivery of my single item (60 ml cream that also approved by csdso) after 1 month of waiting of my product which is a gift from my sister in law.
Today they sent a mail saying i have to pay of duty of 100% custom fee (Same amount as of my product).

No single call till now i have receive from fedex, no accountability from their side. Is this the way they provide customer support!!!

Why customer has to pay 100% custom fee for the product which is a gift.

Still after repeated call, emails and been waiting for a month now. This is the reward i got for sending my parcel using fedex.

I have placed an order on 9th september from bajaao, they dispatched the order with fedex, i am in barasat, very near to kolkata, fedex is not delivering my order, today is 27th they keep the order with them in kolkata local office. Which is horrible. Please let me when they can deliver, i already paid, bajaao is not refunding my money as well. Not getting any update as well after 23rd september.

I am sending you and in contact with your customer service guys every day since sept 15, 2020. As of today no one gave me one proper answer regarding my package.
I don’t think this the kind of service fedex provides to its customers. Since the beginning of the process i have been providing what all documents you need with out any fail and why is such irresponsible behaviour from your end.

I kindly request you to either solve my issue or return back my shipment to the sender. This will be the last written email requesting you regarding this matter. Please don’t send me automated emails stating that my issue has a reference number and your tracing team is working on it.

Thank you

I ordered a product from hk to india. 2 weeks back. The product was to be delivered on the 18th. Today is the 24th. No signs of any status updates.

They said the product is stuck with customs bangalore for examination and assessment. And there are back logs for it.

But really? 6 days?

Why am i paying 100 dollars for courier to hear from the customer reps that they have no clue what's happening and can't commit to a delivery date?

Is this a joke? Never ever recommending fedex to anybody.

I never knew delivery time to send a package takes more than 5 days and more. When i checked its showed shipped on 17th of september and till now i haven't got my package. Another update i got that is "tendered to authorized agent for final delivery" on 19th of september. Now i am wondering when will i receive my package. Will it take one or two months?

I have a courier coming from Malaysia and the same sent on17/8/2020 and till date they have not delivered. I have been following up with customer care but there is no updates. This late delivery cause me 3 lakh rupees losss

Dear sir

My air waybill no is[protected]

Kyc iuuse i had updated successfully kyc details several times but still i have not received the parcel we do not know how what documents is required more

My friend send me a product from us through fedex priority international shipment and it's awb[protected]. It's in custom from last 10 days, require a commercial invoice, which i already submitted 3 times to fedex, but till now didn't have any update from anyone. I'm just clueless, don't know what to do. I'm just hoping that the custom will release my package and fedex will deliver it to me. It's just a hope. Let see.

I have one courier which is supposed to receive on sep 2nd. My courier is company laptop and it is not a purchase and i have given the merit letter stating that.
This courier is so important which is impacting my career and i am unable to do my job which will result a financial loss.

It has been almost 2 weeks since i submitted all the required documents and there is no change in the status of the shipment. Calling customer care is a very tough task and each time i end up waiting for over 20 mins and finally they just tell me that there's a backlog and so it will take its time and there's nothing that can be done. They also then tell me that they will expedite the process form their end and i would receive it soon. (No such thing has happened of course and i'm guessing it was told for my own satisfaction)

Please resolve this on priority.

Fedex — commercial invoice is incomplete.

Recipient
Suchitra

Dear sir i have submitted all the forms required for kyc, still my shipment status is 1. Commercial invoice is incomplete.

I have been inquiring everyday for the past 10 days about the same still no updates from fedex.

It is coming from dubai, a gift from my sister in law just 1 item.
I have submitted all the required documents. Still it is pending for 10 days.
Please do the needful.
Do i need to give more documents for the clearence???
Let me know if i have to do something for that.
Does this happen everytime.

I have submitted all my kyc documents and its been more than 5 days since the package has been stuck in customs and the tracking page doesn't update beyond this

I've tried every recourse to reach an actual person at fedex to ask what the issue is with my one piece of paper. One document that's taking forever to reach me
.the service is absolutely useless
.robots and frequently asked q and a, please. Where is my document already! Ypu have made me miss an appointment with the embassy on this one piece of paper. GET BACK to your customers
.your site has nothing but absolutely awful reviews.

This is with regards to an international shipment with AWB no :[protected]

I ordered a package from Singapore and it reached bengaluru on the 25th of August. I was contacted that very day and told to submit some documents with relation to the package (payment proof and technical write up) and it was done immediately from my end. Since 26th August, the status just says 'shipment exception-pending'.

I understand customs delays are part and parcel of international shipments as I've ordered many hundreds of shipments over many years. But it has been almost 2 weeks since I submitted all the required documents and there is no change in the status of the shipment. Calling customer care is a very tough task and each time I end up waiting for over 20 mins and finally they just tell me that there's a backlog and so it will take its time and there's nothing that can be done. They also then tell me that they will expedite the process form their end and I would receive it soon. (no such thing has happened of course and I'm guessing it was told for my own satisfaction)
I don't understand how a massive company like FedEx can allow a package to get stuck for such a long time without any updates for so long. Yes I understand there can be a backlog but its been almost 2 weeks now with no update on the horizon and that is extremely disappointing. I don't know how long more this will take. I've used FedEx for many years but this particular incident has been extremely frustrating because of the massive delay. Other packages have come through via other couriers in the last few weeks without an issue but this one is just stuck with no updates