FedEx Complaints & Reviews

I ordered baby rocker on 31st July 2018 via snapdeal that was supposed to be delivered in 10 days through FedEx courier. Checked with tracking details, it's being held in FedEx, Vellore branch for more than 10 days and it's 22 days since I ordered the product which didn't reach me yet. FedEx asked 24 hours to deliver the product, but it crossed deadline. And am the one who couldn't cancel the order since Snapdeal has only option to return product and refund. Unless and until I receive my product I will not be able to return and get refund. My Rs.2964 amount is at stake. Snapdeal don't have any customer executive to speak, other than mails. FedEx say they will deliver in 24 hours but I didn't get my money or the product. There is no solution too. I need either the product or the money back. Need proper assistance and solution in this regard.

Thanks.

No delivery attempt made but shows in the tracking status that I am not home, that's not the case
I was home from past 5 days since my car is in the dealership for major repairs.
The local delivery boy has contacted me on 17th August asking me to pick up the shipment form the office, I requested him to deliver it to mu5 home since I don't have a vehicle to go to FedEx office.
I also call FedEx for assistance they filed a complaint but still no response.
My tracking number[protected]
My complaint number [protected]
Tracking URL
https://www.fedex.com/apps/fedextrack/?tracknumbers=[protected]&language=en&cntr...⇄

I came on vacation to us and had to stay here for more because of personnel reason. My company wanted me to work remotely from india for few day so they sent me a hardware module (Small electronics box). I mentioned address as a c/o of nearby textile store. The consignee name was me. Fedex kyc is harassing me so much that they are asking to submit that textile documents even after the shipment clearly mentioned my name and c/o address as the clothing store. I call them 5 times and been sending email for more than 10 times. This is literally a harassment to a customer and i would not recommend fedex for international service.

Dear team,
Request for a consignment pick no: maape63 dated 11 aug 2018.
Request was placed at 11:15 hrs and we were confirmed that the pick would arrive between 14:00 hrs to 17:00 hrs. But the pick up did not arrive upto now. We had contacted the customer care thrice in-between these time, but we did not the contact number of the agent for pick but we were told that they will arrive by 17:00 hrs. The matter may please be looked into as to not loose valuable customers

Hi, we have submitted all the kyc and supporting docs for the shipment with tracking no:[protected]. Fedex acknowledged the complete document submission, we waited for 4 days after the courier has reached the destination, we didn't receive any update from them. Very disappointing to see such a poor service from fedex even for premium express shipping.

When the parcel was booked, fedex informed that they will deliver on 1st august. When i checked the tracking number in fedex website it said it will be delivered on 2nd august and the website even said it is out for delivery. But, in the night delivery status was changed to "customer not available or business closed". However, the delivery person never called and our office has 24 x 7 office that collects the documents/parcels. So it cannot be true that they tried to deliver, "customer not available" is a cheap lie all the courier companies use, when they do not deliver on time. It is august 3rd still waiting for the delivery.

Will never use fedex, not a professionally managed company.

Tracking number displays message-goods are subject to regulatory review
I called fedex and they say there are 3 clearance centres in india located respectively in delhi, mumbai and banglore. My shipment is to arrive in mumbai and this is the second time the tracking shows the shipment arrives in delhi and they change the delivery status. Something is not proper in managing shipment. If this the way it always happens then who will pay for the losses incurred due to delay. I ordered some products to be launched for exhibition in mumbai and if it does not reaches in time will fedex pay me for my mental harassment and financial loss i will have due to unknown delay. I am posting my complaint number given by your support team [protected]. I know i am an # to complaint here but what about you fedex when will your mumbai shipments will stop going to delhi. Please check there is internally something not good for your reputation

Fedex india is most irresponsible/unprofessional/stubborn/cheater type of company... They do what they wish irrespective of customer`s instructions and in due course the customer bears mental harassment/monetary loss... I am having an ongoing issue with fedx india for one of my import shipment in which the mishandling/irresponsible behavior by fedex cause me mental harassment + money loss... So i request all of you fellow citizens to directly complain about this company on our government portals and specially our prime minister`s office portal.. I have already initiated this process and you all too directly report this company to central government.. Then only this company will learn a lesson... They are taking the citizens of india for granted...
Please report your issues with fedex to pmo and other central government agencies directly... Please speed up this campaign...

Hi,

This Ravi, I have booked a courier to USA on last saturday 14th July, the booking ID is NDCA312. It was booked under priority as this packet was very very important to reach there for a meeting.

Now no body caleed us to intimate that the pick up have been cancelled, on 16th July when we called FEdex to have the Airway bill details we got to know that the packet have not been picked because of - Heavy Rain fall issue. But on saturday 14th July there was no rain.

Need to know the exact reason and what you are going to do about this so that in future these kind of incidence should not happen?

Thanks & Regards,

Ravi

Hi,

I have a delivery from Fedex schdeduled to be arriving today. Just now, I got a call from the delivery boy from a number:[protected], apparently this same delivery boy had made an erroneous delivery to my house around 1.5 months ago.
He suddenly realized this mistake. On the call, he said he wants me to pay the pay the liability of 300 odd rupees. I told him very clearly the mistake is not ours. I had kept the consignment ready as it was for a month, waiting for it to be picked up but it never was, hence I disposed it.
He threatened me now saying that my shipment will never be delivered by him again as I have been blacklisted.
Is this the way a courier person is supposed to behave. This is not correct or expected of a company like Fedex. Do you expect the customer to reimburse for the mistakes committed by the delivery personnel.
Please let me know if I need to approach the Police, since I fear for my safety.

I would like to express my grievance on how bad Fedex Delivery Service is, over domestic deliverables..One of my Order (Tracking No.[protected] reached Kolkata hub on Monday Morning (Pics Attached) at 10:30 am but still delivery hasn't been made till date..This is extremely poor even they missed their
Scheduled Delivery deadline of 10th July 2018 (Pics Attached) and no one is accountable for that...After repeated calling to their worthless Customer Care, they only give false assurance. It is merely a waste of time.
I request you to kindly intervene and make it happen immediately...Thanks

A package[protected] sent from Pune reached Hyderabad FedEx facility on 5/July/2018 13:44 but not delivered to addressee until 8/July/2018 12:30

[protected]
---
No scheduled delivery date available at this time.
Scheduled delivery: Pending
IN TRANSIT
At local FedEx facility
HYDERABAD, TS
05/07/2018 - Thursday 18:55
At local FedEx facility
HYDERABAD IN
15:15
At local FedEx facility
Package not due for delivery
HYDERABAD IN
13:44
At local FedEx facility
HYDERABAD IN

My order from alibaba on september 2017 has not been delivered till today. The order was handed over to fedex courrier and when i tracked it, my order reached delhi and they did not ship any further. Then, i called fedex courrier, they told me that they would send the products. Even after several calls, my order was still placed in delhi. I had spent a large amount of money for it and i do not want my money to go to waste. So, i'll be thankful if you can fix my issue.

I have shipped one package against tracking number[protected] dated on 27th june, when i called fedex customer care for rto they told me to email them on [protected]@fedex.com so i emailed them on 28th june and they reply

(With reference to your below email, please be informed that we have forwarded the below information to the respective destination team.
The request no which may be used in this regard with respect to your future communications is [protected].
Our trace team will co-ordinate with operations to arrange delivery.)

Next day i. E 29th june i have sent the reminder mail but they have sent me the same email as above.

30th june shipment has been delivered to customer. So i called fedex customer care and told them when i emailed you not to deliver the package then why you have delivered they reply if you want the rto then why u have shipped and also they told me that i have to pay for pick up now

Pathetic service from fedex india

My shipment number[protected] is been held in custom due to misconceptions of it been business parcel not an individual parcel.

On 25/6 i contacted them they said i need to fill kyc document and authorisation letter, i fill them and send it back.

Later i got mail that authorisation letter needs to be in company letter head because my delivery address was my company address where i work.

I told them that i have given my company address so that i can pick my parcel from here as no one would be there to pick from my home.

By sending numerous mail to [protected]@cogenteservices.in i have not got any proper response.

How can i provide my company letter head where i work?? I don’t owned the company?

I had shipment[protected] coming from hong kong to bangalore. It was shipped on June 1st and from June 7th it is under "Clearance delay - Import". "Shipment is under open examination by customs". Every time i call customer care this is the status given to me and i am asked to wait and there is no timeline in which it will be cleared.

This is clearly delay in getting customs cleared by fedex and as shipment is 3 large cartons, Fedex will charge huge amount of warehouse charge which I don't see any reason to pay for same.

There is no proper update from Local office as they don't bother to answer calls as well. after dialing 7-8 times, they will pick calls.

Not kind of service expected by Fedex

I had a shipment coming from hongkong vide tracking[protected] of fedex. There is no update since 8th june 2018 and its been over a week. I had received an email from mr sathya raj of fedex on 8th june 2018 saying that the shipment will be cleared in 5 working days. Its been over a week and there is no update and fedex is not even able to give any update. Despite spending high amount for shipping and eventually paying high customs duties and clearing charges i have to wait endlessly for this shipment. They dont have any experience in smooth clearance of shipments. Its always a hit or a miss service and the reason is their high attrition levels. Their staff dealing with customs keep changing every six months and that causes delays as the customs officer are not familiar with them and even doubt them and hence the delay. Even smaller shipping companies in mumbai manange to clear large shipments immediately without delay.

Do not consider fedex for india delivery. There is zero accountability and they make their own decisions regarding when to deliver package. I have had a very bad experience with fedex india. I think the whole india team has no accountability. I called customer care multiple times. Initially the package was supposed to be delivered before 8 pm. They update saying future delivery requested. Now they are making the decision for the customer looks like. Not only have i missed my flight but also my visa interview date due to this.

We had sent the shipment to bangalore (Karnataka) on 30, may 2018 under tracking id #[protected]. The shipment is still undelivered. There is no update on the website after 03rd june, 2018. The expected delivery date is not mentioned on the site,.in spite of complaint raised with customer care we have not got any resolution from customer support. Kindly make arrangement to deliver the shipment today itself. We expect timely and response and resolution from your end.

We have send a cargo from China to USA, is on hold for "A specialized form/statement from the shipper is required" i do undestand 100% of the procedures, so I called Fedex and I asked what I have to do and what documents I have to send, I was told that I would have to send invoice, packlist to a specific department, so at the same time I sent all the documents as they informed me to the email they gave me, FEDEX habe neve call me back, never...