FedEx Complaints & Reviews

HI Nadpat,

Dont belive whatever they saying.Fedex always saying, ''Your parcel Detained By customs, Value Assessment Process not completed, Customs raised doubts, insufficient product description, Waiting for Customs officer, server down, Only one officer available for clearance that's why delay"
Dont believe any reasons they saying when your Package in Bangalore Customs.
FedEx dont have individual lane for Customs Clearance. They using General Lane.FedEx collecting fees for us and using free lane for clearance in Bangalore.Only Indian Postal service using general lane.Bangalore customs receiving more than 16000 parcels per day, they cant give clearance for all parcels within 24hrs.FedEx collecting fees for Premium service.But they are not giving Premium Service to the Customers .They wont reveal this truth to their Customers. They always Blame Customs officials when you ask the reason for Delay.Fedex will say, " your package detained, query raised by customs, value not accepted by customs.".There are not real reason for the delay. Only One Real Reason is, "They Put your parcel in General Clearance Area in Bangalore".

If You Check their Customer Care Replies Then You will understand above statement is true. Dont Choose fedex in Future.Indian Postal service is Better compared to Fedex.India Postal using the General lane.But they dont charge too much like Fedex.

Recently i had worst experience with Fedex, One parcel was in Bangalore for 25 days. they didnt give proper reason for delay. i sent declaration, invoice, Bank statements, kyc...etc. everyday they said your parcel detained, your parcel went for examination/Assessment..etc. One day i called Bangalore Customs Help line.Then only i Understand How fedex cheating customers, U know how many people get mental tensions bcos of their lies for delay... I sent a complaint to Customs & Planning to File a case in Consumer Court soon. DOnt use fedex in Future.

HI Jesus Pereira,

Dont belive whatever they saying.Fedex always saying, ''Your parcel Detained By customs, Value Assessment Process not completed, Customs raised doubts, insufficient product description, Waiting for Customs officer, server down, Only one officer available for clearance that's why delay"
Dont believe any reasons they saying when your Package in Bangalore Customs.
FedEx dont have individual lane for Customs Clearance. They using General Lane.FedEx collecting fees for us and using free lane for clearance in Bangalore.Only Indian Postal service using general lane.Bangalore customs receiving more than 16000 parcels per day, they cant give clearance for all parcels within 24hrs.FedEx collecting fees for Premium service.But they are not giving Premium Service to the Customers .They wont reveal this truth to their Customers. They always Blame Customs officials when you ask the reason for Delay.Fedex will say, " your package detained, query raised by customs, value not accepted by customs.".There are not real reason for the delay. Only One Real Reason is, "They Put your parcel in General Clearance Area in Bangalore".

If You Check their Customer Care Replies Then You will understand above statement is true. Dont Choose fedex in Future.Indian Postal service is Better compared to Fedex.India Postal using the General lane.But they dont charge too much like Fedex.

Recently i had worst experience with Fedex, One parcel was in Bangalore for 25 days. they didnt give proper reason for delay. i sent declaration, invoice, Bank statements, kyc...etc. everyday they said your parcel detained, your parcel went for examination/Assessment..etc. One day i called Bangalore Customs Help line.Then only i Understand How fedex cheating customers, U know how many people get mental tensions bcos of their lies for delay... I sent a complaint to Customs & Planning to File a case in Consumer Court soon. DOnt use fedex in Future.

Is there any update on this. Please this is a very important.
There is a hand bag that i brought as a gift for my mother.

Hi,
Fedex Bangalore team always doing like this. I[censored] contact customer care they wil tell the same replies every time.mostly they say customs officer busy/officer inspecting ur parcel/they need clarification ...etc.

You know all are lies.The Bangalore fedex people are the worst team.mostly they try steal goods in the parcels.i am waiting for some details to file a case in consumer court. They put all balmes on customs officials bcos we wont fight with officials know. My parcel still in customs from the last 23 days. Everyday they saying same replies.

Dont expect honest reply from this people

Hi Preethi,

We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

Thanks!
Team Snapdeal

My name is debabrata pal and my package's FedEx tracking no is[protected].i am waiting for this package from last 3 days but till now i am not receive that.Fed Ex delivery service is paralyzed. please take step against delivery department of FedEx.tracking report in image file is given bellow. thank you

Nothing has moved yet, very poor service. It's really effecting our business operations.

I opted for Fedex for a higher cost thinking the item will reliably reach by door-step. unfortunately, the item is stuck in customs and Fedex is not at all responding to my emails, in spite of providing all the letters they requested.
This is very bad customer service.

The shipment was picked up by Fedex on 4th June 2018 from HongKong. Its been 16 days now and I have received a message from their Clearance Administrator Sathya Raj that they are awaiting for reply from customs officer and assesement since June 8 2018 . Which means they are waiting for reply for 12 days which is ridiculous. Please do not use Fedex because they are not well managed and do not know how to clear even small packages. I am Fed Up of Fedex.