FedEx Complaints & Reviews

Dear sir,

We new century filaments pvt. Ltd, c-1/219/2, gidc, waghodia,
Dist: vadodara - 391760, gujarat, india, mob: +91 [protected]
Email: [protected]@centuryfilaments.com, called many times to open a new account with fedex. But not getting proper response from executives. Every time they have taken company's detail but after that no one can response.
Our request no. L/cr[protected]

Worst service not knowing about my package that has to be deliver within 5 kms very irresponsible. Simply saying process going on. Package has been delayed for more than a week. No calls from fedex courier service. Only am calling them daily where is my package. Every time different person s repeating the same story again and again but no solution for it. Atleast they can send it back to the sender that too not possible for them. Floor manager is always busy with some work and not ready to talk. No one ready to answer when my package reach us. Pathetic service.in case if your package not reach you by time will you be quiet. Awb[protected]

There is no update in your web sight for the last 3 days, also no proper reply regarding the status of the above consignment. Everytime we are informed that it will get cleared within 24 to 48 hours. What is the reason for such a long delay in clearing the same. If you need any other details we are ready to give the same. Please give immediate reply. Thank you

Hello my name is achieve and my problem is that my order has not been delivered till now and i have submitted the kyc docunents... So now what is the problem with u... Kindly clear it and send me as fast as possible😊 very bad service of yours not meant to say that but what to do... Try to understan customers pain also... Kindly clear it as soon as possible...

I have ordered two books from oswal books by amazon, and later i asked to return the product since the cancel option in the portal of amazon was not there but now it is shown that the product is delivered by the courier agent to someone else without contacting me once. They don"t even have text me
I have done the payment through netbanking
Tracking id:[protected]

I was already submitted required kyc.

Customer care representative only reply everyday that we are waiting from custom.

Contacting fedex customer care everyday from last 7 days for follow up but not getting proper answer and process from your side.

Kindly give us proper clearance report and release shipment as soon as possible from your end.

Hi, I have an issue with a shipment sent from the US to Kerala, India, which is now 'stuck' at Bangalore. The tracking website lists: A specialized form/statement is required for clearance from recipient.
Recommended action: Please call FedEx Customer Service.
I am not sure where to find the form or where to contact. Need immediate assistance.
Thanks/ SK

My self is anoop singh and i send a courier through global indian express is in new delhi mahipalpur and he made colobration with most courier company. I send packet for nigeria and i amde payment of 2900/-inr through paytm. And i clearly mention this thing that without my comfirmation do not deliver my courier because of my payment is pending with bank. I send proper mail to both of company. And i make a call also on that time lady told me that yes sir we hold this packet do not worry. But as morning i checked that my courier is showing deliver and i did not received any amount from client side so without my concern why company deliver that courier. I mention this 2 time that otherwise rto on my address. Now who is going to bear all cahrges i paid to yoiu 2900/-inr and value of my good also. This is the services of fedex and so called global india express. I want my good back or provide me value of my good.

I am a regular importer. Recently i imported a consignment [58 kg] [jan-19] from my supplier bearing awb [protected] through fedex. At the time of booking at our supplier side, the fedex-china informed the freight amount would be $600[all inclusive]. The material reached our place, where fedex india informed the freight amount is rs.99000.00 [$1425]. When i inquired, they said we don't have an account with fedex. After so many followups, finally they accepted our account number. Then they raised different issues,
1) stating it was booked with our supplier account
2) our supplier booked in non economy mode
3) our supplier has not confirmed the freight amount at the time of booking.
We cleared all the issues one after another. From the same supplier we imported a consignment through tnt, where the total freight amount was only rs.21000.00. Since i am a regualar importer, i know the freight amount. Else???
For their mistakes, they are penalizing the customer.
Finally [may-19] i advised them to return the material back to my supplier.

Sent a packet wih some books and papers, dry snacks, fenugreek seeds, green tea packets, a snack making machine, clothes like dhothi, shawl and gloves. It was sent by fedex through an agent. It was rejected at madrid customs saying "food, beverages or any commodity destinated towards human consumption are restricted in spain". The parcel was ssent back to chennai and is stuck at bangalore saying "clearance delay". The agent is demanding 21000 to clear a 10kg pack with goods worth 5000 rupees! I have my books and notes collected over years. I want to know how i can get back my packet. My tracking id for packet sent is[protected] and it has been returned from customs wi tracking id[protected]. Please help me get back my packet.

I have ordered from various courier companies and found out that fedex was worst they charged me 8769 rs as customs and didn’t even provided me with an invoice paper which is kind of weird and i ordered hair extensions worth rs 20000 and the delivery didn’t had any payment options instead of cash. Worst experience. I know even writing about this won’t do anything. But it’s for you guys. Also going to make a video.

Fedex india shipment no[protected] showing status "a power of attorney (Poa) or form letter, authorizing fedex/broker to clear the shipment on behalf of the importer, is required for clearance.
Recommended action: importer must provide a power of attorney (Poa) or a form letter authorizing fedex/broker to clear shipment." since monday 29-apr-19. But i have already provided them signed and stamped authorization letter to custom clear it on my behalf.

Never had this kind of problem with international shipment shipped through dhl, fedex should have a dedicated cha who have the capability to clear custom in no time.

Also why on earth your cha needs original documents to be shipped to their address to clear the shipment. Dhl never asked to original documents scanned copies are enough to get custom clearance.

Bad experience with fedex will never ask shipper to ship it through fedex

Fedex is refusing to provide any information about my import shipment[protected]. After repeated phone calls and emails, i do not have any evidence of where my shipment is and when it will be delivered even though it was released from customs on 20 april 2019.

The case reference number assigned ref no - [protected], however, only update i am getting from the team is to wait as they communicate with their counterparts and no clarity is being provided to me about my shipment or expected delivery date. I have no one to contact and the person who is assigned to my case, soundari is not responding to my emails.

A package has been sent from zimbabwe to india and fedex asked for many documents, kyc, invoice, passport, pan card and other documents which i gave them but its been a week and my parcel has not yet been received. Each time i call the customer care, am asked the same things over and over. I need to do visa renewal and this is pending.

This is a nightmare and i regret fedex services

Respected sir,

Case regarding awb :[protected]

We already submitted required kyc and shipper side amendment and revised invoice before 14 days from today. Till today customer care representative only reply everyday that we are waiting from custom.

We already called fedex customer care everyday in last 14 days for follow up and also complain higher authority also, we are fed up of this matter now, also not getting proper answer and process from your side.

We raised complain with cargo custom commissioner, delhi also yesterday and also talked with this shipment.

Kindly give us proper clearance report and release shipment as soon as possible from your end.

Regards,

Mr. Nirav patolia
Director,
Satyam bright pvt. Ltd.
M: +91-[protected]
E: [protected]@gmail.com

Sir,
I have been buying materials from various online sites and recently when i wasn't in town one of the consignments was handed over to my mother-in-law and rs.1490/- was collected from her towards the cost of the same, when i came back i was really surprised as well as shocked since i haven't ordered anything against cash on delivery option and i have checked all my emails and couldn't find any order being placed by me, i request you to kindly let me know the full delivery address along with their bank account details since you only have collected payment and you will either give it as cash or will be depositing the same in their account. When my staff went to your guindy office in chennai they were given a cold response and i am forced to inform you that if i don't get a proper reply i have no option but to lodge a police complaint, which i don't want to happen,
Awaiting your favourable response in this regard, or you take back the material from me and arrange for my refund!

Waybill of the consignment is attached

Thanks & regards,
S. Kirthivasan
[protected]
[protected]

Hi,

On 09-apr-2019, my shipment status says that "package available for clearance" and on 10th apr, status says that clearance delay - import and i immediately called fedex customer care and submitted my documents. I was not getting proper updates from fedex team and status is not updated on their online tracking application. I have called customer care every 4 hours and the issue is every day their team is saying that i need to wait for another 24-48 hours.

No body is giving any correct update nor clearing my shipment and not sure what kind of game they are playing with their customers

As of 13th apr 2019 end of day, still there is no update.

I placed an order with Panchhi Petha for a box of petha to be delivered from Agra to New Delhi (Dwarka). The item was shipped via Standard Overnight on Monday, 1 April 2019. I received a message from Fedex with a tracking link, and on Tuesday I was messaged that the item would be delivered on Tuesday 02.04.19 by 20:00. It was not delivered. I got a message on Wednesday that it would be delivered on Wednesday 03.04.19 by 20:00. I called customer service to confirm that it would be delivered on Wednesday, and raised a complaint that since it was delivery of perishable items, there should not be any more delay. They assured me that they would inform the delivery agent. I called customer service twice again, once more after 20:00 when my package had not been delivered. They told me that the package was back at the facility, and that delivery would only be attempted the next day. I told them that I had flagged a complaint and despite that they could not deliver a perishable item on time. They said they could not do anything about it. Today, Thursday, I received another message saying delivery would be attempted. The delivery agent contacted me in the morning. Since my phone was going to be out of commission the entire day, I gave the delivery agent clear instructions on how to make the delivery, both on call and over whatsapp. I called customer service around 18:00 when I realised delivery hadn't yet been made. The customer service executive told me that they delivery agent would attempt the delivery today itself, but if not, they would try tomorrow. However, he couldn't guarantee that delivery would be made by tomorrow. This was after I repeatedly explained to them that the delivery was for perishable food items, that it was an Indian sweet that was being transported in a delivery truck for three days in the scorching heat and would in all likelihood go bad by the time I get it.

I had a parcel coming from Hk to India. Same consignment has been delivered by fedex just a week ago.
and now my new consignment with tracking id[protected] is laying in new delhi customs since 21st march and status is just saying - clearance delay.
its been 7 days already, i am calling 3 times a day and but those ### dont move their ### to actually check whats wrong.
i called customer support, clearance support everyone and no one seems to bother. just copy past replies, we are trying our best. Trying your best to do ###? nothing is producing with your tries...
no body has any clues why is the delay and when can i actually get it.
Stupid company hired stupid worthless people on the job.. They love to ### customers..
They damn had no idea how much i am in trouble because of this delay.

Dear sir/madam,

Your delivery person delivered one shipment to my home in my absence without containing material inside the packet. The packet was broken from the side edges and material was missing. Please take serious action on it and provide our material earliest.
Delivery person name: dhaniram, (M) : [protected]
Delivery date : 8th march 2019