FedEx Complaints & Reviews

Certificates shipped by university in canada. Took just 48 hours to reach delhi and now for more than a week location is delhi. No updates. Called customer care many times, but nobody gave satisfactory answer. Once they told me it is already in destination city and should be delivered the same day but that did not happen. I called next and they told me it is still in delhi. This is ridiculous, they even don't know the location of this package....

I paid extra for a phone to shipped to me by 10:30 am. When it did not arrive, i checked the website and it said 12:00p. M. It is now after 12:00 and i still have no package nor can i receive a refund. Now the website has no specific time for shipment. I was told it had to do with airplane shipments, but my shipment had been on a delivery truck 20 minutes down the road since 8:29 am so airplane issues are irrelevant. This is unacceptable....

My package arrived at bangalore customs clearance on 5th of november and got stalled for more documents. No one from fedex contacted me for any document information. Since i did not receive the package on time i checked the website for status. I immediately called customer care. I was told that i'm required to provide kyc documents soft copy and a declaration letter that the package has no commercial value and it is per personal use only....

Dear sir,

Our germany based supplier booked material through fedex. We informed our supplier to send material in courier mode, as in same mode we have received earlier material from other suppliers.

This material has reached mumbai airport on 29th vide awb[protected]. I submitted all required documents on 28th itself, but till date shipment has not been cleared from customs. We were informed that on 30th...

Dear sir,

We have imported components from digikey usa vide awb[protected] has landed blore on last friday but till date shipment has not been cleared from customs and when we enquired with fedex customer care and they informed that the delay is due to backlog of shipment. Inspite of repeated requests the shipment has not been cleared.

Due to which one major project work has put on hold and causing lot of...

Hello sir,
I am very disappointed with fedex courier company.
The parcel is shipped on 13th november 2017 with tracking id[protected].
They are delaying to deliver the parcel and i need the parcel in urgent.
I am providing the recipient detail.
Recipient name - vineet
Recipient address - b-159, laxmi park, nangloi, new delhi near r. G. Public school.
Pin code - 110041
Recipient contact...

@fedexindia[protected]. Shipment had to come monday. I'm was home when all 3 times when their so called imaginary attempts were tried. Not a single time did they knock the door or try calling. But i got a message saying delivery attempted.

Raised complaint​ 4 times. Poor customer service. They asked me to come 25km to collect it. They will also not share the contact number when it's out for delivery on request
br...

In aug this year, i decided to send a parcel to guyaquil in ecuador to my daughter. Her birthday was approaching and i wanted to send her gifts, cards and food as she was away from home for the first time.

Since this was my first experience with international courier, i researched rates, and settled for fedex. My husband who is and i are currently reside in navsari, gujarat. I found a fedex agent and started to find out the...

My awb is[protected], my shipment reached bangalore on 27th october, from 27th daily i'm calling fedex team 3 to 5 times regarding the documents submitting, i have submitted all the documents but daily i will get a incomplete submitting mail, finally 4 days ago they called me and told that declaration letter is not in proper format replace the dear "sir/madam" with "to,
The deputy commissioner of customs courier cell,
Delhi.",...

My head office in boston, usa has shipped me a parcel on september 28, 2017 and as of today november 16, 2017, we have still not received it.

All the paperwork was submitted within a couple days and they are not giving any concrete update. First it was navratri holiday, followed by custom issue, then diwali and now they have asked us not to call and to keep asking for an update!

The staff is unprofessional and...

I received my consignment #[protected] from china to chennai on 1/10/2017 to bangalore. It took only 2 days to reach bangalore. From then on, until today i haven't received my consignment. Bangalore fedex team is so irresponsible and they never convey the correct information. I have been calling & mailing fedex daily, still, they didn't take necessary action. I mailed to executives, managers zero action from them. I learned a lesson from...

Dear sir / madam,

Awb n0:[protected]

Please find above our awb no cargo still now not received shipment. We are calling several times but your side told under customs clearance as on 31.10.2017 for your reference.
Your customer care peoples are did not clear status & proper response for shipment details. Kindly advise & help for us.

Best regards,
R. Navaneethan
Soundaraa...

Dear sabin patel,

It is every time same reply is coming from 3 months but there is no conclusion came.
Please do the needfull, because response is not from your side from 3 months, every time the same answer and acknowledgement.

We still not recieved the boe in original hardcopy so tthe bank can effect the transfer payment to the shipper.

Please do the needful. We are small firms and having...

Hello,

My friend recently sent me a lg phone from usa. Its stucked in customs saying value discrepancy its been 1 month. I have already completed kyc. They asked me for phone price i asked my friend he sent me his phone order email i forwarded it to fedex but they did not accepted it. I do not have any other invoice its just a phone my friend sent to me as a gift.

Please help been 1 month

Tracking:...

Dear sirs
My consignment no.[protected] booked from hyderabad to phoneix, usa found damaged in transit. (Photo frame glass broken). Immediately i informed the same to ideal international who actually booked my consignment.
For repairing the item it costed 10 us dollars.
Please arrange to compensate the above loss suitably. Please advise me in this regard to take suitable action deemed fit.
Suribabu aggalabr...

We have notified by fedex as we have one consignment from the china arrived at bangalore vide fedex under airwaybill no:[protected] and received at bangalore on 02-10-17. Later we have submitted kyc and all documents as asked by fedex. After a prolong conversation by mail and through toll free none of them clarified the shipment status still now. From the booking date almost more than a month has been passed but no single improvement in...

With reference to the tracking no.[protected], the package contains the electronic boards worth rs.175000 (One lakh seventy five thousand), fedex picked-up the package from koramangala office & the delivery address is sarjapur outer ring road, but later the package is misplaced by fedex team, after giving sufficient time to fedex failed to traced the missing package.

Pls let me know how fedex will compensate the loss....

Hi

On 10/26/2017 i got email from fedex.com stating in reference to your fedex express import shipment awb #[protected] which has been held for formal clearance from your good self.
They requested to provide kyc form and consignee authorization and i already sent on 10/26/2017 with all the required documents via maruti courier and next day they said they have received my documents and its under process. (I have all...

My order with tracking id:[protected]
Not delivered. My standard delivery date is 1nov, but it is still not delivered. I contacted fedex customer service many times. But my problem not solved. It is reached to my near by city hyderabad, but it is still there only since last 4days and there is no tracking update from fedex.
Please take this issue seriously and solve it immediately.
I am sending many mails to fedex. But...

Order tracking number is[protected]
Delivery address is siddipet, telangana

Dispatched from bangalore on oct 28th and send on priority for standard overnight delivery. Estimated delivery date is 1st nov to siddipet, telangana.

Package reached to hyderabad but it is left there only from last 3 days.

Today 2nd nov, it has not yet reached

Please help me.....