FedEx Complaints & Reviews

Hi,

I got an email from fedex.com stating in order to clear your shipment "[protected]" without delays, we request you to submit the following at the earliest.

They requested to provide kyc form and consignee authorization and i have already replied with all the required documents. I even received an email stating that the kyc is complete and i may not have to call or email them anymore, instead just check the tracking status in fedex website. Which is still not updated.

They took 6 to 7 months to understand the issue and each time we got connected to different people and got a response saying they will study the case and revert back,, which was never done and we again have to track back and the same process continued. Lagging it this way from their side and now they are asking me to pay a penalty of a certain huge amount for holding the package over their this long.

I don't understand when it's your team who took time to understand the issue this long and expecting us to pay the penalty? What's the logic in it?

Nobody is giving any correct update nor clearing my shipment and not sure what kind of game they are playing with their customers. Worst services ever.

Note: i have recordings of all conversation to show it how every time they have given wrong information.

I ordered shoes from on-running.com and it is supposed to be shipped to my parents address in india, but its been on customs delay and no one is able to address it, this is the second time this has happened, very bad service and causing more inconvenience than being helpful, will never consider them or international shipment, well for any shipment for that matter. Highly disappointed, returning it to the sender so that they can choose some other service to send.

Same is happening with me.

This is my tracking number:[protected]

I have contacted fedex indian customer service and they advised me to send kyc authorization letter and id proof to [protected]@cogenteservices.in
And [protected]@fedex.com. I have already sent it and below is the response i got from kyc:

We thank you for shipping through fedex tracking number

We wish to confirm receipt of soft copy submission of kyc documents. All the copies are now updated to fedex systems.

To complete this submission / compliance we request you to dispatch the 'physical / hard copies' duly signed / stamped by the authorized signatory to the below address:-

Kyc team
Federal express transportation & supply chain services (India) pvt. Ltd.,
Room no. 14, 1st floor, eici building, courier terminal
Igi airport new delhi: 110037

Please note it is important that for profiling of your documents for future shipping needs that the physical documents are archived and available for retrieval. We therefore request you to inform us by return email the domestic airway bill vide which the documents have been dispatched. We will confirm back the receipt of the same and close with affirmed compliant submission.

Please monitor our website www.fedex.com in order to track status of your shipment.

We thank you for your valued support, time and patronage.

Regards
Team fedex

Question: why should i send hard copy again to above address? Are you guys joking? To send one item to india i have to courier another document.
I have sent soft copies to their email id still they are playing with me?

This may cause delay in my scheduled delivery.

From starting we have faced tremendous problem during clearing of our consignment awb[protected]. First the behaviour of mrsantanu is horrible, he always gave half hearted information and also misguided us. Mr. Kanhaiya from jeena and co. Asked for waybill from us on dated[protected] and asked for waybill dated[protected]. After asking for waybill we submitted it within 10 min but they did not submitted it on time and harassed us with lack of information.
On 15th oct we went to clear our goods after their failure and we saw that the cartoons were tempted and we find 19 pcs short on counting. These pcs were stolen from your centre and also for your delay we had to pay warehouse charges.

I'm very much disappointed about the fedex services. They are not having a good delivery service. Fedex is only for name as international but the local companies are so much better for better service since they will call whenever we get percel but fedex delivery boys simply
Submit the package at wrong address without verifying customer information.

Coming to my actual experience about fedex is i was expecting delivery under fedex shipment[protected] but that was delivered at wrong address. How poor service at wrong address?

I'm totally disappointed about service and called up fedex customer care. Let me see whether i will get my package or not.

I don't recommend this fedex for any shipment.

My track id =[protected] schedule date is on 23rd october, but there is an exception on deliver and extends the scheduled date to 27th october. That package is very important for me but you people due to negligence shipment done very late, i dont know whether my package is lost or not, if my package was lost i will spread bad reviews on your company on social media, i want that package before 26th october, otherwise i will suffer because of your negligence.. Please do make it fast investigate about my package..

My tracking number[protected] from fedex. The parcel have not started traveling yet, its more than 10 days now. This issue i'm facing for second time now. Fedex is a fraud company. They never reply and i don't want to loose my precious money. Strict action need to be taken on fedex or shut down their company. Pls help me to get my parcel asap. My phone [protected]

My fedex shipment tracking no:[protected] and is held up in customs in new delhi customs just because the shippers mistakenly named the shipment “ west bengal “ instead of my name. I have submitted all kyc registration documents in my name and self declaration. From the shippers side documents have been submitted. Yet the new delhi customs are holding my personal shipment hostage just because it’s coming from china and it has been named wrong. For how long will they continue to do so. It’s a medicine and i need it, how can explain this to them,

Hi sent certificate from bahrain to chennai india which was picked up on 29 sep 2018 from bahrain. Since 3rd oct i have been told that my shipment which contains only a piece of paper is stuck for cutom delay. Kyc form. Filled and all documents by receipient were emailed to kyc team in india 4 days back but today is 11oct and still online status says pending regulatory review etc and no date of delivery is given. This is the most pathetic courier service i have faced. It was my first time with fedex which looks like a fraud company with lazy employees my track no is[protected].
Kapil

Hi

On 09/10/2018 i got email from fedex.com stating in order to clear your shipment "[protected]" without delays, we request you to submit the following at the earliest. Shipment is supposed to be delivered on 10th oct 2018.

They requested to provide kyc form and consignee authorization and i already replied on 09/10/2018 with all the required documents.

No body is giving any correct update nor clearing my shipment and not sure what kind of game they are playing with their customers.

It's a potential life changing package for me and if that does not get delivered it is a huuuuuuuuuuuuuuuge loss for me. Fedex clearly does not understand the gravity of the situation.

Note: i have recordings of all conversation to show it how every time they have given wrong/fake information

Tracking no.[protected]

P. S: i have another shipment with tracking no.[protected] scheduled to be delivered on 13th oct 2018. God knows what will happen to that.

Tracking no.[protected]

I had couriered my project proposal to the state govt. On 6th oct 2018 in the evening at 6 pm from shivabasavanagar, belgaum, india. It was supposed to reach on 9th oct 2018 morning to bangalore (500 km from the my place). 9th oct 2018 was the last date to receive the applications, today is 10th still my applications are not yet delivered. I am really depressed and frustrated because of the delay and i lost the chance to contest in the competition. I will go to consumer court to get my loses. I will never do business with your company.
Thank you

As per tracking, package had to be delivered by 29th september 2018, but not received till now. Here is the tracking no[protected]. I had complained regarding delay of delivery, and they had confirmed, my package to be delivered within 24 hours but it has not been delivered yet even (6th october 2018). Kindly arrange to deliver as soon as possible.

Hi team,

I had to receive a package by 23rd august. But did not received till now.
The package was delivered to someone else and the company on asking multiple times is not able to provide any support nor they are responding properly.
Please find the below tracking no. And let me know how can i get my parcel back.

Tracking no:[protected]

Thanks & regards,
Vivek agrawal

Tracking said my package would be delivered by the end of the day on wednesday, no further details. As the item is pricey, i waited around the entire day. At 8:30 p. M., i called the 1-800 number 7-8 times to check on my package. She told me they had until 8:30 p. M. To deliver. And when i called them again at 8:30pm then they are saying some vehicle issues happens and again at morning got email that u will get by 10:30 am today but still not get. They had changed my status from the morning of the day today to “pending.” i called again customer care and they are saying it will be delivered so on... The woman on the phone acted like i was nuts because i expected my package that day. Even worse, she couldn’t tell me when i would get my package. Please take strict action for fedex they are playing game with customer they had taken me 10, 000 amount for shipping from china to noida and they are giving service.

I had experienced a very bad experience from one of your drivers while he delivered an amazon courier today (01/10/2018). He shouted at me in front of all my neighbours calling me a crappish woman and abused me for not agreeing to travel 2 kms with my 7 month old baby for collecting the courier from the point where he asked me to come. His name is reji and he came from palakkad (Kerala, india) courier service. He verbally abused my mom when she said we will raise a complaint against his bad behaviour.

Dear sir/madam,

I would like to share my bitter experience with fedex express service (India and czech republic) with all.

I am writing this message regarding my package (9.6 kg) from chennai, india to prague, czech republic[protected] which was shipped on 08/28/2019. The fedex express package was sent to prague, cz with international priority to my pregnant wife from her parents with love.
The package was not been delivered and we have been waiting for the package for a month. Even after sending the required information, they kept on telling that the harmonised code (Taric eu) and composition are not ok. When i visited the fedex office in prague airport, they asked me to do the custom declaration individually by myself, without helping me to do the customs clearance through fedex.
Being an international (1-year stay without czech language proficiency) it is impossible to do the clearance with the czech public officials.
Later being unable to process further the shipment was sent back to india (Last week).

But this return of package was done with a huge amount of money 22626, 00 czk = ~75500 inr, which has been taken from my bank account without any intimation. Even i was not warned about the charges for returning (Invoice number: [protected].

I would like to request for the possibility of a refund of the money which was taken through autopay without my approval through fedex.
I have given my card details in the fedex in-order to login/account online as suggested to have a letter of authorization, but it doesn't mean that you can take money from my account without my permission!

My in-laws have already spent around 7000 inr for the shipment from india (International priority). I would have expected a maximum of 7000 inr = 2200 czk. And now i have been charged 10 times more just for returning the same package.

Both the fedex officials in india or the czech republic helped me in sorting out the customs declaration and clearance, i want the complete refund of the money withdrawn from my czech bank account.

Fedex india: even though the package was made by the fedex india agent and shipped to the czech republic with the list of items, he has not informed about the restrictions in the czech republic and problems in shipping home-made food item (Non-perishables) and the need of the hs codes as per taric-eu for customs declaration.

Fedex czech republic: fedex prague officials also didn't help me in preparing the hs code as per taric-eu what they need for declaration even after sending all the information required for the same. They sent me 3 documents for doing self-clearance to airport customs officers, with which i couldn't do the clearance (After spending half a day in airport arrival individual custom clearance office) and later was asked to contact another company for preparing documents for clearance. And now they have charged me such a huge amount of money and withdrawn from my bank account without intimation.

Our parents have shipped the item from india through fedex express only because of trusting the company and urgency and it took more than a month "undelivered" and now we have been charged heavily for the same (7000 inr for shipping from india + 75500 inr for return).

Eagerly waiting for resolving the issue and possiblity to refund.
Thanking you.

-
Dr. Dinesh, d. C,
Prague, czech republic

My shipment with airway number[protected], is stuck at clearance for more than 40days. A month back i was told it will be released and i will have my shipment soon. The customer team at fedex has no info about my package. Everytime i call they transfer the case to a executive in mumbai who obviously has no idea about my shipment. I have not got any communication from fedex team asking for any documents till date. This is very pathetic service from fedex and i strongly recommend everyone to stay away from them.

Docket no.: [protected] (Lenskart order)
My courier got delivered at wrong company address and to unknown person. The delivery person didn't even call me, he just handed it over to some random person in other company.
I recd a call from that company that my parcel has been delivered there wrongfully. If in case, they would have used it themselves, who would have been responsible for it.
Really disappointed from fedex.

This is regarding docket no[protected]. We are not getting any support from fedex and they are providing very poor services. After many followups they are misguiding us that courier will be delivered today, tomorrow kind of fake commitments. But still not able to provide any exact details about delivery. Dont which kind of customer service they are providing.

This complaint is regarding awb no.[protected] which is not getting delivered instead of my repeated requests with the customer care and local vendor. I'm really frustrated with the behavior of one of the top courier companies across the world.
The shipment goes out for delivery since last 3 days, handed over to some authorized agent for delivery and goes back to local fedex facility everyday.
The scheduled delivery date which was of 10.09.2018 has already passed 4 days back.
This never used to happen when delivered directly by fedex instead of any third party agent.
Has been in touch with the customer support since last 3 days and instead of their repeated assurances, the shipment is not getting delivered.
Got to talk to the local vendor through customer support and his excuse is that address is not correct, when i have got more than 10 shipments delivered to the same address every time from fedex.
Fedex customer support says i'm lucky that i got vendor's contact no. Even if he doesn't picks up my call when tried more than 20 times since morning today.
Oh, i'm