FedEx Complaints & Reviews

Dear sir/madam,

I would like to share my bitter experience with fedex express service (India and czech republic) with all.

I am writing this message regarding my package (9.6 kg) from chennai, india to prague, czech republic[protected] which was shipped on 08/28/2019. The fedex express package was sent to prague, cz with international priority to my pregnant wife from her parents with love.
The package...

My shipment with airway number[protected], is stuck at clearance for more than 40days. A month back i was told it will be released and i will have my shipment soon. The customer team at fedex has no info about my package. Everytime i call they transfer the case to a executive in mumbai who obviously has no idea about my shipment. I have not got any communication from fedex team asking for any documents till date. This is very pathetic service...

Docket no.: [protected] (Lenskart order)
My courier got delivered at wrong company address and to unknown person. The delivery person didn't even call me, he just handed it over to some random person in other company.
I recd a call from that company that my parcel has been delivered there wrongfully. If in case, they would have used it themselves, who would have been responsible for it.
Really disappointed from fedex....

This is regarding docket no[protected]. We are not getting any support from fedex and they are providing very poor services. After many followups they are misguiding us that courier will be delivered today, tomorrow kind of fake commitments. But still not able to provide any exact details about delivery. Dont which kind of customer service they are providing....

This complaint is regarding awb no.[protected] which is not getting delivered instead of my repeated requests with the customer care and local vendor. I'm really frustrated with the behavior of one of the top courier companies across the world.
The shipment goes out for delivery since last 3 days, handed over to some authorized agent for delivery and goes back to local fedex facility everyday.
The scheduled delivery date...

I've reported an issue with my mobile where my phone manufacturer has sent my mobile through FedEx courier :[protected]. Till 10:30 pm in the night yesterday, the status was 'Intransit' after then it suddenly changed to delivered on 12/08/2018 at 6 PM without a Signature of who has taken the package and not even a call when the package was at my place.

When I've called to complaint, I was informed that if the package is available...

Poor customer care service, these are the people below, who are like parrots they only have 1 thing to say, we are trying sir. Anika
Anish
Sheldon
Dipika
Savgupta
Sweta
It is customer who need to follow up with them. They have no courtesy, few dont even respect. We think fedex is good and assist in a good way. Never ever expected this from fedex.. No more further shipment from fedex. Take years...

Greetings
Subject: awb[protected]
This is regarding my shipment coming from usa on which shipper has by mistake mentioned name of my previous institute shah satnam ji institute of tech and management sirsa by mistake, although address is of my residence. For this thing i have sent a request letter to change name in address to deputy commissioner, custom courier cell. But executives from kyc department from ncr ghaziabad since...

Sir,

This is regarding mu shipment with tracking number[protected] on address

Dr ritu dahiya (Shah satnam ji institute of technology and management sirsa)
H. No 3535
Sector 15
Sonipat 131001
Haryana
India.


I have already mentioned numerous times that name of institute is just attached to my identity because i used to work as professor two years back,...

This is regarding tracking id[protected].
One item was sent from bangalore to goa. On 04, september 2018.
It was supposed to be delivered the parcel by 8pm on 5th september 2018. But even on several times follow up it has not been delivered yet even (7th september).
I have called the fedex local office. They have received it on 5th only. But they didn't arranged it for delivery.
Kindly arrange to deliver it...

Dear friends,

Dont belive whatever they saying. Fedex always saying, 'your parcel detained by customs, value assessment process not completed, customs raised doubts, insufficient product description, waiting for customs officer, server down, only one officer available for clearance that's why delay"
Dont believe any reasons they saying when your package in bangalore customs.
Fedex dont have individual lane for...

I had ordered the materials from arrow from usa expected date of delivery is 23 but still not at delivered. I kept calling fedex customer service every day and they say its issue from bangalore customs due to customs server down and kyc not updated. Its 15 days and i have been waiting for my package. Fedex customer service rep will give kyc contact number kyc team says cleared from there side, all the necessary document submited and also...

I had ordered 2 e-readers from china excepted delivery date was on 24th aug and i submited kyc on 23rd aug. I kept calling fedex customer service every day and they say its issue from bangalore customs due to customs server down. Its 12days and i have been waiting for my package. Fedex customer service rep says they don't know when i will be receiving my package. Tracking number[protected]. I read reviews here almost all fedex customers...

Fedex awb no.[protected] my parcel is stuck at verna fedex office for more than 5 days. Many people are facing this same problem. I checked all negative reviews on google. They are playing and cheating with consumers. Pls take strict on them so that people don't miss their important parcels on time. Very bad service. Third class. Shame on fedex. They are not even bothered to contact us and tell their difficulty. This means they are very...

Shipped this shipment through fedex international priority to hyderabad, ts, india on aug 20th 2018 (Pst)
The content is a laptop bag and a hand bag with 2 small chocolate powder bottle.

The shipment has been stuck in bangalore for more than 2 days now.

The recipient has already contacted fedex and submitted required documents (Kyc form) and also got a confirmation email of the documents received by fedex...

I ordered baby rocker on 31st July 2018 via snapdeal that was supposed to be delivered in 10 days through FedEx courier. Checked with tracking details, it's being held in FedEx, Vellore branch for more than 10 days and it's 22 days since I ordered the product which didn't reach me yet. FedEx asked 24 hours to deliver the product, but it crossed deadline. And am the one who couldn't cancel the order since Snapdeal has only option to return...

No delivery attempt made but shows in the tracking status that I am not home, that's not the case
I was home from past 5 days since my car is in the dealership for major repairs.
The local delivery boy has contacted me on 17th August asking me to pick up the shipment form the office, I requested him to deliver it to mu5 home since I don't have a vehicle to go to FedEx office.
I also call FedEx for assistance they filed...

I came on vacation to us and had to stay here for more because of personnel reason. My company wanted me to work remotely from india for few day so they sent me a hardware module (Small electronics box). I mentioned address as a c/o of nearby textile store. The consignee name was me. Fedex kyc is harassing me so much that they are asking to submit that textile documents even after the shipment clearly mentioned my name and c/o address as...

Dear team,
Request for a consignment pick no: maape63 dated 11 aug 2018.
Request was placed at 11:15 hrs and we were confirmed that the pick would arrive between 14:00 hrs to 17:00 hrs. But the pick up did not arrive upto now. We had contacted the customer care thrice in-between these time, but we did not the contact number of the agent for pick but we were told that they will arrive by 17:00 hrs. The matter may please be...

Hi, we have submitted all the kyc and supporting docs for the shipment with tracking no:[protected]. Fedex acknowledged the complete document submission, we waited for 4 days after the courier has reached the destination, we didn't receive any update from them. Very disappointing to see such a poor service from fedex even for premium express shipping....