FedEx Complaints & Reviews

This is in regards to my international shipment to india from usa. This item was shipped online through a company in united states in priority shipping (Which says 3 business days to major cities in india). My shipment was to be sent to chandigarh which is a major city. Firstly there were delays in customs clearance due to kyc as the shipper didn't gave the right contact no. I worked with fedex representatives to get kyc done and it reached chandigarh on 16dec. From then i was told that the address was not correct (Which is not true as address was correct but anyhow i made it more precise to leave any excuse for the delivery person). From then till now as i am writing this on 21dec, package has not been delivered. Everyday i have been calling fedex customer care once or twice and i am always told it will be delivered today but forget about delivery even the attempt to deliver has not been made. I have given contact of the recipient to make it easy but still no attempt was made. This is very frustrating and the worst experience i ever had with any shipment.

We have a coporate tie-up but courier pick up boy is denying to pick up the courier from office. The worst experience is that he is not interested to do his own responsibilities and we are complaining in customer care number and sharing all the scenario however not get the solution from customer care side, as well as customer care also not able to find the solutions.

Fedex team, Kindly provide another customer support tools. Your customer care team failure to find the solutions.

My package from us was about to get delivered on monday 10/12/18 but till today i haven't received the same.

Awb[protected]

From past two days its showing "delay in clearance - goods subject to regulatory review"

On contacting fedex customer service, they say we can't do anything with indian customs. If you guys (Fedex) are taking responsibility & charging us to deliver the package safely & on time to your customers then you should resolve these kind of issues on priority.

Prabhmeet singh ([protected])

My tracking no. Is[protected]

I have ordered my product from newegg site it has been in clearance delay for 3 days, still no update or whatsoever.

The shipment arrived in india on 10th dec my package delivering was on 14th dec 2018, but it got delayed and estimated delivery is pending.

Wasn't even informed about why it has been stopped got no mail why it has been in delay and also they didn't tell me you have to send commercial invoice for clearance of delay.

At first they told me to do kyc, for which they didn't send me anything, after calling in fedex they send me a mail for filling the form. Again they didn't send any mail that your order has been in clearance delay.

For every single thing i have check in their site, then call the fedex, at first they don't even tell me what is the format of commercial invoice, they don't even tell me in which mail i have to send the commercial invoice, after sending a mail they sent me a commercial invoice format, upon seeing which i immediately completed all required document and sent the mail.
After which the fedex have not even reply, i have been calling fedex for 3 days they always told me that your mail has been forwarded but got no reply after that.

My tracking no. Is[protected]

Hello @fedexindia, my tracking number is[protected]

This is vishnu vardhan, my shipper booked a shipping from indina jones, usa to chirala, andhra pradesh, india.

The shipment arrived in india on 10th dec my package delivering was on 12th dec 2018 and today it is 15thdec 2018 and my package yet to arrive at my door steps. Whenever i am looking fedex on their helpline number they are replying by saying it will be cleared till tomorrow morning!

I don't know what they mean by tomorrow morning. It is unprofessional stuff by fedex. They use third-party company like transactglobal for kyc verification instead of their own team. They don't even have their own caller center they use thirdparty call centers. These guys doesn't even know what they are dealing with. They are dealing for second biggest shipper in fedex but they service is so unprofessional.

Same goes with social media platform after taking our tracking number. Their social media guys just disappear and don't even reply us.

If you guys don't want to run service then government should take action and close this company services in india till they don't become service for their clients.

Again this is my tracking id :[protected]

I want to hear something good news that my package is arriving on so and so date.! Rather blaming indian custom officers as "there is a backlog of 10 to 12 days" this song is becoming very old to be honest. Every other guy says something customer support team :d

Fedex tracking no.[protected] clearance in progress - since last 10 days,

I received a mail on 12 dec'18 that, there will be delay for delivering my package, with the above statement as i mentioned in the subject,
It is international delivery, my package suppose to deliver on 8 dec'18 but i changed the delivery date to 10 dec'18, and today on 12 dec'18.

If my package is still not cleared from clearance, then how come you suppose to deliver it on 8 dec'18 and now it is 12 dec'18, what kind of rubbish service is this? Don't take those work in your hand that you cannot complete on time.

We have dispatched one packet on date 07.12.2018 from dehradun to new delhi. Consignment has been misrouted to kerala. Pod no.[protected] dated 07.12.2018. Courier fedex.
We want early resolution of same as packet still not found and delivered till date.
Kindly check as its bank consignment and having very important things in it.
Request early resolution.

A specialized form/statement is required for clearance from recipient. I called fedex local office and they advised that the shipper is responsible for whatever form is required.

However, when i spoke to the shipper, they advised me that no one asked them to submit anything from fedex. No one asked me either.

So now my shippment is back to new delhi from mumbai and i don't know who to contact or to speak to.

My shipment with tracking number.[protected]
I have shipment from india to egypt from more than two weeks, still till now it's pending, which was about to deliver by monday 3 dec, and now no response and no information for that, why they keeping work slow and i sent a gift to my family their, and as i inform from fedex it will deliver on the time, but till now i it doesn't move or remove that pending status, i need to get information about my shipment, please clear it for me.

[protected] is my tracking id. I sent it on nov 15ht from usa to hyderabad. Status shows it has been at sorting facility in bangalore since nov 22nd. It has been six days. It is very difficult to get an answer from fedex customer service in usa as well as in india. Answer i get is 'we are trying to trace it'.
I do not think customer service people realize the importance and urgency of the packet sent in international express, paying lot of money. They say they will call in two hours to give an update. But they never do. If we call, we need to wait for 5-10 minutes and explain the whole story to customer service rep.
Not sure why it takes more than 4 days to trace a packet in bangalore sorting facility. Looking at the complaints - there are at least 5 in last one week. It seems like a common phenomenon in fedex bangalore facility. I hope someone in the senior management looks at it and take remedial actions before there are too many complaints.

[protected] is my tracking id this is my first time import items through fedex, but it doesn't satisfying, my packege at bangalore now and show s items at regulatory review, it doesn't contain any kind of violent items, to be at review for two days. It's also show s that delivery date is also not available this time, but it should be delivered today it's has been 8 days since the shipment made.

This is a complaint in reference to fedex shipment id:[protected]. It was a priority overnight parcel meant to be delivered from delhi to hyderabad as soon as possible, but the local fedex facility at hyderabad transferred the delivery job to some negligent third party courier company named "ship delight". The delivery person of the third party courier was extremely rude in his behaviour as he refused to deliver the parcel at my door and asked me to come to a location of his convenience to take the parcel. This is a very unprofessional and rude behaviour. Please raise this issue with the concerned authorities of fedex so that they refrain from handing over the delivery jobs to negligent and unprofessional third party courier companies like "ship delight".

Sir/mam
I have booked a cargo via (Aipex worldwide (Opc) pvt ltd.-mumbai) on 24/10/2018 (3 parcels (2 long parcel=1 (32kg big box) paid advance of 9347 (Double the charges of normal cargo).

2) 2 parcel has reached, but the big box, which is of higher value has been lost in transit (32kgs)

3) i spoke to fedexp customer service team, their answer was
A) over sight mistake ts delivered to another client, their representative wil colect it back & wil deliver to my client
B) after two days, they said lost in transit, u can go with money back guarantee

Today i got email from their agent (They can pay only 5000 rupee, were the total invoice vakue is 60, 000 (Totally incl freight charges)

Pls support me to get back either
A) my cargo (Without damage condition)
B) or my total invoice value + freight

Sunil

I send couier to gurgao to jabalpur by fedex couier, i book couier on 12 nov and my couier was reach destination on 19/11/2018 today i call jabalpur office why you delay in delvery, so she told me "yeh sala bakwaas kr rha h or call kat diya ". It means customer apse yeh nhi puch sakta k 19 tarik se apne abhi tk delverd kyu nhi kiya jabki apka office se delvery adress sirf 2.5 km hi h. Fedex ki miss bindu, and deepak inki compalin hum ab consumer court and police station me bhi krge fedex ne agar action nhi liya or yeh maafi nhi mage to fedex ko court tk leke jayege, mera couier number h[protected], 24 inch led tv h, jabalpur office[protected], dinesh jai singh [protected]

You have not yet delivered my product, and its been over a week. I already placed a call regarding this, your care executive assured me my delivery will be done yesterday itself yet there is no response. Please do make sure to deliver today itself. It is of very urgency that i resort to complain. My tracking id[protected]. My complaint no:[protected]. Thank you

We booked a parcel to proflora gmbh, 96, beckerfelder strasse, 47269, duisburg, germany on 1.10.2018 through your franchise sky connectors, coimbatore and the fedex tracking number is[protected]. The above parcel is not yet delivered to the consignee, whereas online tracking status shows as delivered but no signature proof available. Please do trace out the parcel and deliver to the consignee at the earliest.

4 Boxes of Dry Fruits were booked for me from Chandigarh at 17.35PM for Delhi vide Consignment Note No.[protected] dated 12.11.2018. This was as FedEx Priority Overnight & scheduled to be delivered around 9.00PM on 13.11.2018.But so far this Consignment has not been delivered so far after 50 Hours where in the agreed TAT was for 24 Hours.
In order to find out the status of my shipment, I got in touch with Customer Care Toll Free No. [protected] at 9.10AM today & informed me by Agent that all the deliveries of Fedex will happen only after 2.00PM & assured me that this will be delivered around 2.00PM & also told me that complaint has been registered & team will call. At 1.30PM, I got a call regarding the delivery of my Consignment by Arpita Biswas(Telephone No.[protected]. Since I was in the Office, I told her that I have no idea about the delivery of Consignment. After reaching home at 7.45PM, I came to know that the consignment has not been delivered to me.I tried to find out the status by dialling Telephone No.[protected] around 8.00PM & informed that this will be delivered tomorrow & your agent was very rude & to my utter surprise, instead of accepting delay, your agent has simply disconnected the call. Again I called on the same No, your agent Kapil has before completing the conversation, disconnected the call. Then I dialled Toll free No but the treatment is the same.
As of now the status is No scheduled delivery date available at this time.(at 9.00PM on your web site)
It is totally unprofessional attitude of FedEx & they should not hire people with rude & pathetic which is spoiling the image of FedEx. It is very frustrating & painful to interact with FedEx. In case if Fedex is taking 72.hours for delivering(which may deliver)for a distance of 270 KM(Chandigarh to Delhi), they should wind up India operations. We also work for global company but we have positive attitude to solve the Customer problems where in FedEx has totally failed.
Very frustrating experience.

Shipment not handed over: yesterday (31/oct), fedex delivery person had come with my shipment after more than 90 days of long waiting. The shipment was not delivered to me because i am not willing to pay the warehouse charges that was levied on me.
I called on your direct number, reception number, manish tomer’s number but as always there is no reply. Thereafter i called by on toll free number and spoke to shruti explaining her my grievance and she informed me to pay the balance amount which i agreed to. I did speak on speaker phone so that the delivery person can also listen to the conversation. But he did not deliver the shipment saying that he will be taken to task if he receives short payment, to which i agreed.
My shipment has been miss handled by fedex team from the very beginning and i have been miss communicated time and time again owing to which my shipment got delayed and i ended up paying excess customs duty.

Warehouse charges: an amount of 1989.00 towards warehouse charged is levied on me which i will not pay. On 23/aug vide my mail itself i have made it clear that i will not be paying any holding charges as the delayed is being caused by unprofessional handling of my shipment by fedex team.

Shipment delivery: i will pay the customs duty amount and no other amount. If my shipment is not delivered to me, i will be forced to go to consumer court with the fast and correspondence that i have with your team.

Grievance redressal: if my grievance is not redressed, i will escalate it mr. Philip cheng, vp ground operation, india before taking my next step.

I will under no circumstance be a prat to any wrong doing of fedex.

Await your response.

Track id[protected]
Sir till yesterday night status was not updated. But today website shows item delivered, but i have not received the item. The item worth is 25000. I contact your customer care but i ll not get any proper response. Now i m suffering very much about my money. Who will response for that. How u hand over the tv without check the address.
Kindly do the needful

Hi,

I got an email from fedex.com stating in order to clear your shipment "[protected]" without delays, we request you to submit the following at the earliest.

They requested to provide kyc form and consignee authorization and i have already replied with all the required documents. I even received an email stating that the kyc is complete and i may not have to call or email them anymore, instead just check the tracking status in fedex website. Which is still not updated.

They took 6 to 7 months to understand the issue and each time we got connected to different people and got a response saying they will study the case and revert back,, which was never done and we again have to track back and the same process continued. Lagging it this way from their side and now they are asking me to pay a penalty of a certain huge amount for holding the package over their this long.

I don't understand when it's your team who took time to understand the issue this long and expecting us to pay the penalty? What's the logic in it?

Nobody is giving any correct update nor clearing my shipment and not sure what kind of game they are playing with their customers. Worst services ever.

Note: i have recordings of all conversation to show it how every time they have given wrong information.