FedEx Complaints & Reviews

Fedex — don't trust fedex.. pathetic service from them. they are unable to deliver even after 40 days.

I am facing seriously bad response from fedex.
Recently they are unable to deliver product even after 30 days. And the team giving same reason every time that product needs to be scanned or needs to be physically inspected. But nothing is happening. It is fedex responsibility to carry out physical inspection with customs. But why this delay.
Why fedex is doing this to me. I haven't received...

My shipment has arrived from china to india in 2 days and has been sitting in bangalore since 6 days.

There is no proper guidance and update from you people. It is really a pity that you call yourself a global company.

I have called various teams across fedex on more than 50 occasions with no respite.

I have sent the kyc docs on 27th and have also resent them to various people on more than 5 instances.

I am taking the pain of sending them once again.

This is how the management doesnt see the light of pathetic customer service.

Your kyc doesnt pick up the call, your customer care asks to contact the kyc. The kyc asks to contact the customer care.

How is such a global company have no erp and is working in such lousy silos?

First they didn't delivered products in time. And when i called in their domestic helpline they pick up my call but couldn't speak. I didn't received my product yet. I ordered a mi tv 4a (32 inch). They set the delivery date 3/05/2018. But can't delivered it in time. When i call them they told me to wait for more few days. But they didn't deliver the product yet. And when i call in them they pick up it but could not responded.

Awb[protected] was received in compromised condition. There were holes in the package and many accessories were missing. The package contained accessories needed to assemble chairs imported from china. The package contained a small carton containing screws and these screws were found missing.

I have also paid close to 4000 inr towards customs for a package that was already paid shipping for. This is very disheartening considering the amount of effort and mental pressure one goes through to get packages to india. Considering the reputation of fedex i request urgent assistance to resolve the matter

Tracking ID:[protected]

I have been charged 41, 875 INR as taxes of the shipment from US.The sender has paid the taxes amount but yet they fail to confirm and delivery delayed.I am going back to my home town and told them to deliver today itself but the customer care team in Fedex is not usefull so far.

My status is still the same and no call received from the fedex.I was always a big fan of fedex but i have not thought that it will engage me in such a pathetic situation.I ll be leaving for

I wonder why my FedEx shipment[protected]; a replacement for my warrantied, malfunctioned product has been levied customs duty of Rs. 1200? [Informed by ur Srinagar JK, Office] I haven't spent even a penny to buy this product. Check the screenshot! Isn't the replacement TAG there?

Also, check the email that you have sent me. It clearly states this is a replacement which simply means; not even a single penny has been spent to buy this product. Hence doesn't warrant any customs duty! I[censored] haven't seen it, at the time of clearance; that's not my fault. I want the product without customs duty because it was your negligence that has authorized Delhi customs to levy duty on it.

The shipment has already reached FedEx Srinagar Delivery centre & you are already 5 days late for its scheduled delivery. Take off the customs duty & inform the same to your Srinagar Office because they are continuously saying i[censored] don't want this product we will send it back.

I got my fedex express international express package on wed, mar 14, 09:38 am with damaged box and missing contents. I filled a compain to fedex usa but they said i will have to contact the shipper in india. When i sent my pictures of damaged package, shipper said its not possible. Fedex cannot do this. I sent the picture right after i got the package and they didn't want to do anything.

Fedex express fedex express fedex express. Dosto fedex courier ek dhokhebaz company hai. Yeh courier company. Logo ke costly gift courier me se nikal lete hai. Mera ten lac ka gift enohe ne courier se nikal liya jo 23/01/2016 ko a/c no.[protected] reciept no.[protected] / ha. Or aj tak muje koi be jawab nahi diya. Dosto ap es courier company ko chhod kar kisi be company se courier karva lena. Lekin in par vishwas nahi karna. Inka staff misbehaviour karta ha koi be staff wala sahi baat nahi batata or inka phone hamesh bandh rehta ha. Dosto yeh post jyada se jyada share karo ta ke koi es courier company ke bato me na fassey. Jitna ho sakey es company fedex express ko jyada se jyada badnaam karo ta ke inki company ko akal a jaye ke kisi se dhokha kaise kiya jata ha. Jindgi me inki company me koi vishwas na karey yeh company doob jaye. Diwaliya ho jaye. Dosto yeh post har koi roj panch 5 bar share jarur karo. Ke fedex express courier vale chor chakey ha.
From :shakti kapoor
City : amritsar, punjab

The following mail sent by customs bangalore.
Fedex team was wrongly filled the bill of entry while customs clearance.

— forwarded message —
From: bacc courier
Date: sat, 24 mar 2018, 1:29 pm
Subject: regarding duty confirmation
To:
Cc: chiefcommissionersunitcustomsbangalore chiefcommissionersunitcustomsbangalore, principal commissioner of customs, bengaluru airport and air cargo complex, pakumar, harsh vardhan, tej m s, d anil, s. Kumar, kiran belliappa, vinod kumar

Hide quoted text
Dear shri vinoth r,

Please refer to your e-mail dated[protected] regarding your shipment awb no.[protected]. According to the proforma invoice enclosed, the items are certificates and declared value is gbp 283.54. Accordingly m/s fedex, bengaluru your authorized courier agency have e-filed the bill of entry as non-documents and the shipment has been marked for payment and the authorized courier agency have asked for duty confirmation from you. You may take up the matter with the authorized courier agency. A copy of this reply is being sent to m/s fedex also.

Yours faithfully,

Superintendent of customs (Admn.)

Airport & air cargo complex,

Bengaluru.

This is literally disgusting to say i didn't got the parcel from fedex i even submitted the documents and pan card details to fedex but keeping my tracking details as clearance delayed my tracking details are[protected]
Please anybody want to do a shipping business with fedex don't go through it my parcel is not delivered i will go through the consumer court

Have made courier on (21-mar-18), parcel was supposed to be delivered to pune on saturday (24-mar-18) but it didn't on monday

When i called customer care for help haven't got enough support from them. Now when am tracking my parcel i could see they have

Updated as "recipient location security delay" still now am confused there is no security guard available to the address i have

Mentioned. How come fedex pune courier guys are lying. And if they are facing issue during delivery or getting address why are they

Not calling to sender or recipient mobile number.

Initially thought fedex service was really good and fast, but now pune fedex guys are creating questions in my mind.

Fedex team please help me on this.

Pratyush

The tracking number[protected] status not updated in the system for past 2 days, the last update was on 22nd at 16.50 hrs and when i contacted customer care centre for 3 times, there was no proper response from them. The consignment is still not delivered and no body knows the correct status of this. The customer care rep says they dont know why it is not been updated in their system.

On 27/02/2018 i got email from fedex.com stating in order to clear your shipment "[protected]" without delays, we request you to submit the kyc form and consignee authorization and i replied to it on 27/02/2018 with all the required documents and the then they asked me to send the hard copies via post which i did on 1/03/2018.
Now it's been two weeks but there has been no improvement in the shipment it's still in clearance delay.
I contacted the customer care they told that they did not recieve any documents.
Pls reslove the problem

My package reached delhi in october and i got an email from fedex to provide kyc documents, which i immediately did. After i got another email saying kyc documents updated. A week later they sent me another email saying provide kyc documents, and i sent them all the documents again, which they again updated. But i still haven’t recieved my package and when i call customer care they are so frustrating to talk to and give no proper response. It’s been 6 months and that was a birthday gift, but fedex doesn’t care and they are so irresponsible and i am so baffled as to how careless they can be. Despite repeated emails i have got no response from them. Horrible service.

Tracking no[protected]

We had sent a cargo parcel of 30 kgs from ahmedabad to andhra pradesh on 23rd feb with tracking number[protected]. It reached hyderabad on 26th. Since then it's stuck there only. There is no movement. We contacted fedex cc and it's been 2 days but no update from them. They are saying again and again that we have forwarded the issue to concerned department. Their resolution time is 24 hours.

Fedex was asking us for the pics of parcel. We have provided them with the same. Still no update at all from them.

It seems like they have misplaced the parcel. How careless can a company get...?

I am the sender, receiver from andhra pradesh also have lodged a complaint but she is also getting the same replies. She had complained on 1st march. It's been a week after her complaint.

Please help us resolve this issue.

Suppose to get deliver by 2days, the item was not yet delivered to me till now it’s been 5days,
Bloody customer care
“Sir it is showing it’s in bangalore only”
“Sir sure tomorrow you will get”
“Sir truck got stuck in traffic”
“Sir truck got repaired “
“Sir truck driver went to luuuu”

This is the reasons,
FEDEX, If you have capabilities do properly Else do some foot path business

I have rights to speak nonsense, bcz this is not my first time in your Fedex=you people are acting same as earlier

I booked for a food product from us to india, chennai, prepaid the product bill & courier bill. But now once the product reaches the mumbai office fedex asked me to provide kyc documents like aadhar once i did that they hold the product into their water house as my name mismatches in aadhar card & the product label, rest all same like address etc. That is i booked with short name magesh. B. M whereas in aadhar it is uma mageshwaran b. M... Now they are asking me to pay 60 rs each day for holding the product in warehouse.

I have ordered from a seller in kolkatta. The package was shipped on 22/2/2018. It reached chennai on 23/02/2018, reached my city salem on 24/02/2018. There after the status shows "at scan" up to 26/02/2018. Then the status showed as out for delivery, then again the status changed as "future delivery requested" and the delivery date changed to 28/02/2018. No one contacted me from fed ex, i never requested for future delivery. I tried calling the salem fed ex office @[protected] around 30 times, they are not picking the call at all. Then i contacted the toll free number, they said a complaint has been lodged and the delivery person contact you soon. But no one has called me, and i am unable to get my valuable package.

Fed ex consignment number :[protected]
Complaint number : [protected]

I've ordered a product from a seller in bhubaneshwar. He sent the product to local courier 2 days back and provided me with tracking id. But till now the package status is showing that "label created" and there is no transmition yet. Are the people lazy? Should we use fedex again? What is this! Totally dissapointed. Update the status now. Tracking id[protected]

I shipped a package from seattle to madras, india on 10th feb.
Tracking nujmber[protected].
It's a personal gift parcel. The package was supposed to be delivered on 14th feb and it did reach banglore on 13th evening. But has been stuck in "clearance in progress" stage ever since. When i called fedex india customer service, all they say is that it's in customs process we will update when cleared. No reason is given as to why it's taking so long. I want that package to be delivered as soon as possible but the customer service never has any substantial response or action they can take.